Unbelievably poor service. Non delivery of a product I paid for almost a month ago - no updates and no interest in either sorting out the issue or refunding my money. Noone answering the phone and pa... Ver mais
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Veja o que dizem as avaliações
I don't usually leave reviews, however, reading lots of negative reviews on here, thought I'd share my positive experience. Ordered some comfort bras and they arrived in less than a week (standard s... Ver mais
A empresa respondeu
Amazing value for some luxury bras heavily reduced in the sale, but 2 complaints: 1. Paid extra for 1st class Royal Mail, but package was actually sent by Yodel on a 3 day service. Please update y... Ver mais
A empresa respondeu
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given. T... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Lingerie Outlet Store is a leading UK online lingerie retailer. We offer FREE second class shipping and FREE returns. We also provide a no quibble returns policy and issue refunds within ten working days of receipt. We stock a large number of swimwear and lingerie brands including PrimaDonna, Fantasie, Freya, Sloggi, Triumph,Chantelle, Shock Absorber, Wonderbra, Ultimo and Playtex.
Informações de contato
Vulcan Works, Chesteron Road, Eastwood Trading Estate, S65 1SU, Rotherham, Reino Unido
- sales@lingerieoutletstore.co.uk
- lingerieoutletstore.co.uk
2,5
Ruim
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beaucoup d'articles avec un défaut
Beaucoup d'articles avec un défaut, que ne reconnait pas LINGERIE OUTLET STORE et vous devez payer les frais de retour à la place du vendeur ! Délai de livraison très long.
20 de novembro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hello there,
Thank you very much for leaving this review for us.
We are sorry to hear some of the items arrived to you with defects. Unfortunately, we have to see the item to be able to reimburse the cost of the postage as we cannot send prepaid labels to international customers.
Warm regards,
Paige
won't refund money
I had to pay £3.00 as sender put insufficient postage on item. they said they would refund through paypal however I havnt used that in years, when I tried to access it notification said transaction doesnt exist contact seller. I did and tehy have no way of refunding money unless I place another order .
appalling customer service-- avoid if you have a problem you will not get your money back
29 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hello there,
Thanks a lot for taking the time to leave us this Trustpilot review.
I am sorry to hear you had to pay the extra £3 charge. This was an error on our side, and I can confirm it will not happen again.
Unfortunately, we cannot refund this through your order as it will impact the refund if you need to return the order. We have offered to refund £3 from a future order to ensure you receive the money back.
I am really sorry again for the inconvenience.
Best regards,
Paige
Good quality products however despite…
Good quality products however despite being postage free I had to pay £3 unpaid postage to get my delivery and lingerie outlet have not replied to my emails. Pooe service.
28 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Good morning Sandra.
Thank you for taking the time to leave us this feedback.
We are glad to know you love the quality of our items.
I am sorry to hear you had to pay the extra £3. This was due to a technical error from our end so I do really apologise for this.
I have checked our inbox and I cannot see any emails from yourself. Please email us and we will be able to reimburse the postage for you.
Warm regards,
Paige
Ordered 4 Freya bras
Ordered 4 Freya bras - 2 were defect, one with extra seams in one cup and the other one underwire popped out. Obvious this was second quality damaged goods.
Ordered on their ebay site and if it wasn't for ebay no chance I would have been refunded. Contacted them and all I got was same negative reply. Finally ebay stepped in.
You may be lucky but for me it's a no go to order again - have no trust in this company nor that they sell quality products
22 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Good morning Emma,
Thank you for taking the time to leave us this review.
I am sorry to hear that 2 out of 4 of the bras you ordered were defective - this is a very rare occurrence for us. I am also sorry to hear you did not get a helpful response, we work as hard as we can to provide our customers with the highest level of customer service we can.
I am sorry again for the inconvenience this has caused.
Kindest regards,
Paige
Great customer service
Great customer service, I had a query with my order, and everyone was helpful and polite about it. Items always arrive as described.
9 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Maggie,
Thanks very much for leaving this 5 star review for us!
I’m so pleased to hear you appreciate the high level of customer service you’ve received from us and the query was answered quickly!
It’s also great to hear everything arrived as expected for you.
We hope to see you again soon! 🥰
Paige
great Until you need to return
Have always loved this store but recently bought 2 bras that didn’t fit and I returned. Lingerie outlet claim not to have received my returned packet and no refund was received. A big loss for me. I won’t be using them again
9 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Katie,
Thanks so much for leaving this review for us.
I’m sorry to hear that no refund has been issued. Do you have a tracking number for us to check the status of the return for you?
Once we have received this back, I can confirm we will issue the refund within 10 working days.
I apologise for the inconvenience.
Best regards,
Paige
Slow service.
Although I did eventually receive my item it took nearly 3 weeks for them to arrive. First order never arrived but was continually told I had to wait a minimum of 7 days. Eventually sent another item out, told with Royal Mail first class delivery (Royal Mail website says this is one day service) lingerie outlet store told me I had to wait 3-5 days.
Happy they sorted this out but I wouldn’t use again. Too much hassle and too many reviews similar to my own. Not worth it.
9 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Zoe,
Thank you for taking the time to leave us this review.
We have been experiencing delays with Royal Mail recently, so I do apologise for the inconvenience.
I’m happy to hear this was eventually rectified for you but I’m sorry to hear you do not want to order with us again.
Kindest regards,
Paige
Waited over a week for the product
Waited over a week for the product , when I found up they informed me that they hadn’t paid the correct postage and that I needed to go to the post office to pay the additional £3.00
9 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Daniel,
Many thanks for leaving us this Trustpilot review.
I’m really sorry to hear of the inconvenience. Unfortunately we had a technical glitch which resulted in everything being done manually, as a result human error was made.
If this £3 was not reimbursed, please contact us and let us know and we will be more than happy to do this for you.
I hope this does not deter you from ordering with us again.
Warm regards,
Paige
Great service
Service and customer service is exceptional alongside the lovely quality of merchandise and brilliant prices.
4 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Angie,
Many thanks for leaving this feedback for us.
We are so happy knowing you love the high level of service and customer service you’ve received.
It’s also great hearing you love the high quality of our lingerie and lingerie too 🤩
Thanks again!
Paige
Lingerie
Good shop. Delivery is fast. Consultants give good and practical advice. There is a discount system. I'll order more. Thanks to the store and consultants!!!!
3 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi there Rossa,
Thank you so much for taking the time to leave us Trustpilot review.
We’re so happy to hear you love our speedy delivery and also the high level of customer service you have received from us!
We look forward to seeing you again soon! 🥰
Paige
Great underwear at great prices
Great underwear at great prices, and free delivery.
2 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi there,
Thank you very much for leaving this review on our page.
I’m so pleased knowing you love our lingerie and their affordable prices, plus the free delivery!
Have a great day! 🤩
Paige
Great quality
Great quality, great price, speedy delivery and the best most comfortable running bra I ve ever had 🤩
2 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Good morning Valerie,
Thanks a lot for leaving us this Trustpilot review on our page!
We’re so happy to hear you love our quality and also the speedy delivery!
It’s also amazing to hear you love the comfort of the sports bra!
We hope to see you again soon! 💙
Paige
Everything arrived in perfect…
Everything arrived in perfect condition, in a timely manner highly recommend. Faultless experience Thank you Lisa
2 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Lisa,
Thank you very much for leaving this feedback for us.
I’m so glad knowing everything arrived in a perfect condition and also the delivery was quick.
Thank you very much for recommending us ❣️
Paige
Essy to order
Essy to order, try and buy or return.
Never had any issue with lingerie outfit at all.
Highly recommend x
2 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Good afternoon,
Thank you so much for leaving this shining review for us.
We’re so happy to hear you love the easy to order system, it’s also great to hear you love the lingerie! 😍
Thanks for recommending us!
Paige
Great products at a very good price
Great products at a very good price. After sales service cannot be faulted.
1 de outubro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi there James,
Many thanks for leaving this Trustpilot review for us.
We’re so happy to hear you love our products and also the affordable prices 🤑
We’re also pleased to hear you love the high level of customer service!
Thanks again!
Paige
Superb customer service
Superb customer service! My order never arrived,but the girl sorted it out and expedited a refund. I try to buy all my lingerie here,as I have always found them to be helpful and great service!
30 de setembro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Good afternoon,
Many thanks for taking the time to leave us this feedback.
We’re so happy to hear you love our high level of customer service. I’m sorry to hear the order did not arrive, but I’m glad to hear this was rectified promptly for you 😍
Thanks again!
Paige
What a treat to find Chantelle bras at…
What a treat to find Chantelle bras at a snip of their usual price
29 de setembro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Good morning Gill,
Thank you so much for leaving this review for us!
We’re so happy to hear you love the Chantelle bras and their affordable prices 🤑
Have a great day!
Paige
very happy with goods.
28 de setembro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Elizabeth,
Thank you very much for leaving us this Trustpilot review.
We’re so pleased you’re happy with everything that arrived!
If you’re happy - we’re happy! 😆
Paige
Top quality Items at Del Boy Prices…
Top quality Items at Del Boy Prices A++++++++++++++++++++
27 de setembro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hello Darleen,
Thanks a lot for leaving Feedback on our page!
We’re so happy to hear you love the quality of our items and also the value for money prices!
Thanks again! ❣️
Paige
Fast delivery of product
Fast delivery of product. Excellent quality.
27 de setembro de 2019
Avaliação não solicitada
Resposta da LINGERIE OUTLET STORE
Hi Hayley,
Many thanks for leaving us this Trustpilot review.
We’re so pleased to hear you love the prompt delivery of this order and you also love the quality of the items.
What could we improve on for next time?
Warm regards,
Paige
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