Thai Lion Air Avaliações 

Mon billet à bec l'option "flexible" n'a pas pu être modifié en ligne à cause d'un dysfonctionnement du calendrier. J'ai envoyé un mail à Lion air thai pour expliquer ma situation urgente et pour cause de visa. mais la réponse n'est arrivé que 12 jours plus tard et lorsque, pressé par le temps, j'avais été contraint de recourir à d'autres solutions . On paie pour un service qui n'est pas assuré. Un manque de sérieux évident.

The company sucks. They did a 20% discount on the 10-11 of September 2025 after raising the prices. For the flight I checked, the price increased by more that 1000 INR, while the discount is about 800 INR.
Also, it is common when booking a ticket on their website, that you see one price and after choosing it, you get an increase in the price due to some silly excuse.
Why not show the final up to date price if not to fool the customer?
Due to these dishonest and crooked practices, skip this company as much as you possibly can.

À fuir absolument !
Ils facturent les valises cabine de plus de 7 kilos ce qui est ridicule (7 kilos c’est deux paires de chaussures…)
Le personnel n’est même pas poli, aucune considération pour les passagers
Et pour couronner le tout, l’aéroport est nul
Vous faites pas à voir passer vos valise dans tout les cas avant de monter dans l’avion vous devait aussi peuser les valises

J'ai payé 190 euros mon billet d'avion de Bali à Bangkok. Lors de l'enregistrement en Line on ne m'a pas informé que le baguage cabine n'étais pas inclus et on ne pas proposer d'en ajouter un en ligne.
De plus lors du vol, on ne peut pas payer par carte bancaire, j'ai dû demander à plusieurs reprises pour avoir un verre d'eau ! Et on m'a servi un verre de chaude.
Service à améliorer.

I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU),eTicket No- 3102155884152/3102155884151 and order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 months, and neither Thai Lion Air nor Vakatrip has given me any ETA. Their responses are vague, and I still haven’t received my money back. This experience shows a lack of accountability and transparency—something travelers should be cautious about before booking.

Feels like beating a dead horse looking at previous reviews , but here is my contribution to this disaster of an air company...yesterday I was denied boarding my Bangkok-Baku flight via Mombai with the excuse I had no transit visa for India , in spite of the fact I had no checked baggage and therefore no need to exit the transit area.
But the best part is that I have actually been lucky in being denied boarding , as the flight departed and arrived two hours late , and I would have for sure missed my next flight to Baku as it was "only" 3 hours later scheduled arrival time.
So I guess I should thank them for saving me from getting stranded in Mumbai.
Don't even think to fly with this joke of a carrier , ever.

Couldn't even make a booking regardless of pricing tier as I had forgotten no notify bank of going to thailand.

Booking was stuck awaiting payment and I had to pay more for a flight via a 3rd party service as prices had gone up in meantime.. and the payment process is now stuck on agoda

At least cancel the damn booking after 30 minutes. Its been 90 minutes.

Worst company I have ever flown with. You can’t bring any drinks or food on board, the staff are rude, and on my first flight with them, they made us stay inside the shuttle to get to the airplane, only to return to the gate because of an issue with the plane, then take the shuttle again to board another aircraft.

The experience was over our expectations. When i first looken at the reviews seeing a 1,6 star i wanted too run off the plane. But everything went well and the staff were very helpful and kind. The take off and landinh was very smooth. Would recommend!

This airlines cancelled the flight and rescheduled it to 3 day later and they say they have sent an email and it's a connecting flight of which I have traveled half way, I am stuck in the middle of journey without having an idea of what to do, and all the airlines respond is by offering a feedback form
They don't talk anything like providing acco or helping out to check with other airlines
These irresponsible airlines should be penalized heavily so that they learn to behave, not take customers for granted
I also strongly recommend people to avoid this airlines and also spread the word so people should not suffer

Very disappointed. They changed my pre booked flight by 4 and a half hour (earlier) then i was slightly overweight with luggage as a result and had to pay 4 times the normal rate. Why are they only allowing 10kg as checked in luggage. Very poor.

J'ai pris un vol de nuit Thai Lion Airways le 15/06/2025 de l'aeroport Don Muang de bangkok a Shanghai. Avion complet, surtout avec des chinois. L'enregistrement s'est passe sans attente aux 4 guichets the Thai Lion Airways. Jj'avais une petite valise a prendre dans l'avion qui faisait 7 kgs que l'employee a verifie et une malette contenant mon ordinateur et divers objets pesant peut etre 2,5 kgs qu'elle n'a pas verifiee. L'attente a la porte 25 etait sans probleme, puis l'embarquement s'est passe sans problemes avec un staff souriant. L'avion a decolle exactement a l'heure et est arrive a l'heure a Shanghai. A noter que si un avion ne decolle pas a l'heure, comme je l'ai vu dans certaines critiques, cela ne depend pas de la companie aerienne, comme mais de l'aeroport qui gere les departs et arrivees des avions en fonction des aleas du trafic aerien. Personnel tres agreable et professionnel pendant le vol, notamment des hotesses thai parfaitement bilingues anglais et chinois. Peu de derangement pendant ce vol de nuit. Bref franchement un vol impeccable a un prix tres competitif d'ou un excellent rapport qualite prix que je suis content de temoigner ici, moi qui ne fait jamais de commentaires sur mes nombreux vols avec beaucoup de compagnies differentes chaque annees , mais choque par les nombreux commentaires negatifs que j'ai lu avant de prendre ce vol avec Thai Lion Airways.

Besser meiden!
Unser Flug wurde gecancelt, und wir wurden ungefragt, statt spät abends au früh morgens umgebucht. Damit begann die Odysse. Abgegebene Links funktionieren nicht. E-Mailadressen nicht erreichbar. WhatsApp Robot unbrauchbar. Line verweist auf Telefonische Hotline. Bis wir bri der Telefonhotline durch kamen, brauchten wir zwei Anläufe und 1 Stunde Zeit. Man versprach, uns das Geld zurückerstatten, doch nichts passierte. Die Muttergesellschaft angeschrieben. Erst auf Nachhaken die Information, dass man auf einer bestimmten Webseite einen. Erstattungsantrag stellen muss. Dann darf man 30-60 Tage auf die Rückerstattung warten. Ein absolutes no go!

Bought a return trip Udon Thani-Bankok (10-6 .. 11-6), directly at the ticket office, 4 days in advance.
The agent recommended returning on the, more expensive early evening flight, apparently this was the only one available for us.

Only 10hrs after purchase, a message was received : "your return flight is cancelled, you are transferred to the end of the morning flight

This is the 3 rd time exactly the same happened to us at this company

No phone contact with Lion air possible, so customer service isn't available

We had to go to the Udon ticket office again, where we had to delay the return flight by one day, because of scheduled day activities on 11th in Bangkok
Of course no compensation for the extra night we had to stay at a hotel
Complete cancellation was possible, but we would have to wait 45 days !! for OUR money !!

Then on check in at Bangkok for the return, there was even again a big problem at check in, apparently because the re-scheduling was not done correctly in Udon.
Just the simple check-in took 45 min, from check-in counter to customer service and back to check-in counter.
Agents at the check-in had no clue on what had been going on with our ticket, despite the shown details on paper received at the ticket office in Udon

Just again a terrible experience with Lion Air, we will NEVER again use this airline

impossible to request refund for a rescheduled flight (they changed the flight time and i needed to cancel).

c'est catastrophique, samedi sur un vol Denpasar Bangkok la fille du comptoir a refusé mon passeport. J'ai pu réserver un autre vol sur Thai airways (300 euros) et j'ai pu rentrer à Bangkok. Je pense les attaquer et demander le remboursement de mes frais

Another airline that is satisfactory when everything goes well, but is dreadful in supporting passengers when things go wrong. I had a terrible time getting help to rebook a return flight when the original was cancelled. I was stranded for 2 days - zero customer support and no compensation for additional costs

Despite my love for Thailand and Thai people, this company is just terrible. Here’s what happened: two days before my flight, they informed me that it was being moved about 6-7 hours earlier (apparently, they hadn’t sold enough tickets). Well, I understand that such things can happen. Given my plans, I had no way to change the departure time, so I immediately sent an email to cancel and request a refund. Obviously, this wasn’t convenient for me either — I had to buy another ticket, which would certainly be more expensive at the last minute, but that’s not the biggest issue.

For the first two days, I tried to arrange the refund, but their support wasn’t responding through any channels, and I was on hold for 20 minutes on the phone. They promised a refund in 45 days. In reality, after around 48 days, I got an email saying the refund was being processed. Another month passed. Support was still nearly impossible to reach, and they provided no useful information. Eventually, I contacted my bank and initiated a dispute. I will never use this company again, and I don’t recommend it to anyone.

Es fühlt sich an wie wenn man betrogen wird.
Ich hatte bei Skyscanner extra einen teureren Flug inkl. Aufgabegepäck ausgesucht und wurde zu Trip.com weitergeleitet. Am Abflugschalter erfur ich dann dass das Aufgabegepäck nur 5kg inklusive hat und ich für die 15kg Übergepäck zahlen muss....
In all meinen jahren als Fluggast war Abgabegepäck immer über 20kg und diesmal war der Flug somit insgesammt deutlich teurer als üblich... ich fühle mich betrogen und werde weder skyskanner, noch trip.com, noch lion thai air wieder benutzen