Thai Lion Air Avaliações 

Overall, not great. If you have an alternative, then you should probably consider that.

Wir hatten den Flug Bangkok - Surat Thani gebucht, um die Fähre nach Samui zu nehmen. Wegen der passenden Flugzeit schien alles optimal. Thai Lion Air hat den Flug dann um 2 Stunden nach hinten verlegt, das war zu spät für uns. Alle versuche eine Umbuchung auf einen früheren Flug zu bekommen wurden abgelehnt, genau wie die später angefragte Erstattung. 100 Dollar Verlust bei Thai Lion Air und 2 neue Flüge mit anderer Airline für 300 € gebucht. Wir können diese Airline leider nicht empfehlen.

Quel expérience exécrable vol a 120€ aller-retour bagage compris. Au moment de l’embarcation paiement de 30€ supplémentaire pour les bagage en soute car cela dépassait 7kg est-ce que vous avez déjà vu une valise de soute peser moins que 7kg vêtements compris ? Jamais ! La solution pour les thais pour nous extorquer de l’argent.

I flew on Thai Lion Air quite frequently and had some hiccups but its understandable. Yes, it is a budget airline and I cannot ask for perfect service but this time round the service I received is way too much. I went to BKK for a short get away and I agree that it was my fault. I booked the airticket under the wrong name for my friend (she recently added a English name). SG airport check in counter staff used a pen to change the name on the boarding ticket and gave me a contact and asked me to call Thai Lion Air to inform the change of name so that my friend will not be stuck at BKK. We called/ WhatsApped/ emailed but there was no response from Thai Lion Air - BAD SERVICE. I apologize to the front counter staff at DMK airport when I landed at 2pm and checked with Thai Lion Air staff. The counter staff took my friend’s deedpoll, old and new passport copy, old and new IC copy via airdrop. We went back and forth until 4:30pm, the counter staff told me she cannot do anything and had to wait for her supervisor to advise further. Somehow the supervisor told the staff at 5plus pm and the staff came to us to ask us to leave first and come back on the day that we are leaving to change the name. Obviously we were skeptical about it and we asked if we had to buy another ticket but they reassured us ‘NO NEED’. Apparently, they reassured us that “they have input our details” and gotten my friend’s deedpoll in their system. The check in counter will let my friend fly on the day of our departure. I ask if we needed to buy a new ticket now. “Dont worry, just come in 3 hrs early to check in”, she say. Being a frequent flyer on Thai Lion Air, I gave them a benefit of doubt, which I DEEPLY REGRETTED for the rest of my life. Never trust the words of Thai Lion Air. Never trust the number they give nor the email. They don't return the call or the email.

On the day of departure, we came 3 hrs to check in. We were not allowed to check-in. The check in counter direct us to another counter saying that the supervisor had spoken to the counter to allow my friend to change her name. We went to the counter. The counter people were clueless. Attitude were bad. Wrote on a piece of paper - $15k++ Thai Bhat for a flight ticket and say we have to purchase another flight ticket if my friends wants to fly back to SG. She even said “there is 8 seats left for the 5pm flight to SG”. Instructions from supervisor. lol. I went to the check in counter and ask to speak to the supervisor. Check in counter say “supervisor is busy, she say your friend have to buy the ticket if your friend want to fly”. I was bounced around from counter to counter and i never get to meet the supervisor AT ALL!

My friend ended up buying another ticket. We were shocked when we checked against the seat number between the old and the new boarding ticket - it was the same seat number! Logically, she is entitled to 2 seats since she paid for 2 flight tickets right? And the first ticket is not refundable. She went to ask the counter staff. The staff gave a ridiculous reason - cause the ticket is for the same person, hence she can only have a seat. EXCUSE ME?! For the love of my ancestor!!!!!!!!!!!! CAN YOU FIND A BETTER REASON?! We bought 2 seats. We asked for the name of the supervisor and was rejected. “Sorry, we cannot give you.” we ask for the name of the staff working on Friday - “sorry, we don't know”.

THAI LION AIR, you got to train your supervisor not to hide behind and bring him/her to come out and speak to customer(s). Sorry, I forgot you don't care about customers. Thai lion Air just care about making money out of people.

presently i do not have even experience i am waiting for over 75 mn to get somebody to pick up the phone while calling from Laos to Thailand..I could change my ticket online but i lost the kilos that i paid for and paid close to the price of a new ticket for the change (domestic flight in Thailand)...
message says "hold on we will answer shortly!"

Delays delays delays.
I almost lost a connecting flight after they rescheduled their flight for the third time.
Luckily I discovered it in advance and I asked at the counter to change my flight.
The lady at the counter replied it was possible if I caught the previous flight happening 'NOW'. When is now ? So unprofessional.
So I rushed to the check in to get my luggage on board, passed the security checks and... even this flight was delayed by 1 hour !
They don't five announcements nor reply to emails.
Impossible to call them from abroad.
Very poor command of English.

On a positive note, the steward was very king handing me some water to get a medicine.

Wir sitzen am Gate und warten bis irgendwas passiert! Der Glug wird angezeigt aber keine Infos oder Meldungen warum wir keinen Flug haben!!!

They changed the flight schedule three times in two months (one of which from morning to evening), terrible check-in service, flight delay (small but present), change of departure gate half an hour before departure itself. If you can, avoid it.

I had an extremely disappointing experience with Thai Lion Air. My flight from Krabi to Bangkok is currently delayed by two hours with no clear explanation or communication from the airline. It’s incredibly frustrating to be left in the dark with no updates on when we’ll actually depart. On top of this, I’ve come to realize that getting a refund will likely be a nearly impossible task, which is simply unacceptable. The airline offers zero support to its passengers, leaving us completely vulnerable to these kinds of disruptions. It’s evident that Thai Lion Air cares very little about the consumer experience or offering any protection to passengers. As a customer, I feel completely helpless and at the mercy of their disorganization and poor service. Avoid this airline at all costs if you value your time and money.

They are short of staff. Check in late. Fligjt start late ( almost an hour) and now we r waiting for an hour for the luggage. The luggage wait time itself is longer than the flight. How ridiculous thjs is.

Ma valise est arrivée cassée alors qu'au départ un ruban fragile avait été mis sur mon bagage soute.

J'avais pris un siège soit disant plus confortable je n'ai pas vu de différence avec la classe économique. J'ai donc payé plus cher qu'un siège classique et aucune boisson offerte même pas un verre d'eau.

Aucun services clients. Leur adresse email et no de telephone de contacts clients ne répondent JAMAIS.Ils facturent 2 fois les kg de baggages. Presque personne ne parle anglais aux guichet et ceux / celles qui parlent un peu sont arrogants et impolis. Brefs, des arnaqueurs. À fuir.

They don't offer a detailed description of their refund policías. Because of this, I asked for a refund of a flight I canceled myself to only receive 0.2% refund. Meaning 1 dollars of the entire ticket price.

The flight was right on time and No problems. But the seat was very dirty and it was clear that none one had clear the seats, after the other guest on the plain.

Their customer service are terrible and overall garbage airline you're better off taking a bus

Change le vol, de plus sans raison legitime puisque le vol n'etant pas annulé, sans tenir compte du planing du client. Billet dela confirmé.
En cas d'impossibilité de pouvoir confirmer un nouveau billet avec ce changement d'horaire ou de date.
Le remboursement n'est pas intégrale.
"INACCEPTABLE".
En esperant que mon experience puisse faire reflechir des clients potentiels

Absolute garbage airline, always late, never will fly with them again. Save yourself a few extra bucks for a different airline, or budget airline that cares about punctuality.

Absolut reibungslos gelaufen. Crew sehr professionell. Und absolut pünktlich obendrein.

Ganz im Gegensatz zu TAP Air Portugal und anderen...

Nous avons acheté via edreams des billets de l'opérateur thai lion air. Thai Lion air nous informe du changement horaire du vol qui nous empêche d'assurer nos correspondances. Cela fait plus d'1 mois que je demande le remboursement de nos billets. Edreams n'est en fait qu'une tirelire qui se dégage de toutes responsabilités. Thai lion air nous renvoie sur Batik air et Batik air sur Thai lion air. Je leur ai transmis à chacun leurs réponses. Je n'ai plus de retour...