Lisa Eldridge Beauty Avaliações 

Lisa Eldridge creates the best products and she cares about people. I love that. She will push back a release date of a new product if its not 100% to her liking. I really appreciate that. I have been in contact with her customer service team multiple time for advice on products and shade matches and they respond so quickly and with great advice. There isn't one product that I have purchased that I haven't liked. I also love how inclusive her shade ranges are. Not only the skin tone, but also the undertone.

Not only their products are perfection, but their customer service is immaculate. I live in a small country in Latin America and they sent free samples of their skin tint twice to help me find my shade before buying!! In this day and age where 9 out of 10 time you speak with bots and no one seems to care about your experience as a customer, these things really make a HUGE difference. Just fantastic.

My package was lost in shipment and I reached out to customer service. They informed me they reshipped my order and even added a little makeup bag! I'm excited to recieve my new products. Customer service was very responsive and respectful!

I have never write a review before. But in this case, I genuinely feel I have to make an exception.
The customer service at Lisa Eldridge is simply outstanding.
Over time, I’ve contacted the team for very different reasons: advice on foundation and Skin Tint shades based on photos, receiving samples, help with a website issue that eventually turned out to be caused on my side, and most recently a solution for a Refer a Friend reward code I could no longer find.
Every single time, the response has been quick, friendly, personal and genuinely helpful.
At a time when dealing with customer service at so many companies can be frustrating, impersonal and time-consuming, this is incredibly refreshing. And, frankly, very smart. Excellent customer service makes such a difference to how you feel about a brand.
And of course, customer service is only part of the story. I’m also genuinely impressed by the quality of the products themselves. Foundation, Skin Tint, eyeshadow palettes, mascara, lipsticks, everything I own from Lisa Eldridge feels beautifully made and consistently high quality.
It is rare for me to feel strongly enough about a company to write a review, but this one is very well deserved.
Now all we need is a Lisa Eldridge pop-up shop in the Netherlands, and then I really have nothing left to wish for. :-)

I just love this company, Lisa, and her team so much.

The customer service team is second to none. They get back right away, offer incredibly accurate shade matching and recommendations based on a photo. I’ve always found their shade recommendation s spot on. Plus the team members themselves are quite charming.

The inclusivity in shades and Lisa’s point of making us all feel like we are “ourselves, but on the best day”, is truly amazing. Lisa’s attention to detail, inspiration from art, and not releasing a product until it is *just right*, is what makes everything Lisa does so thoughtful and amazing for everyone! Your community loves you, Lisa!

Lisa Eldridge has the best products and customer service imaginable--a dream come true. :) The beautiful people there are masters of color and color science and extend the most thoughtful, kind, generous and understanding customer service and help imaginable. Lisa Eldridge's products are superlative, impeccable, filled with rare and exciting artistry. Love this company!

It was almost midnight when I contacted customer service with a question about an order I wasn’t even sure I had actually placed. Within minutes I had a reply and within an hour the issue was sorted. The product was in the post by breakfast time. Incredible. I’m a new customer and now I can’t imagine using any other cosmetics company. Great products and exceptional customer care.

Il faudrait créer une sixième étoile pour la marque de Lisa Eldridge ! Les produits sont d'une qualité exceptionnelle, et fidèles à la description qui en est faite. Des problèmes de peau ont disparu depuis que je les utilise ... Le service client dépasse tout ce que vous avez connu; tous les conseillers sont incroyables, dans la qualité du conseil, la rapidité et la gentillesse. C'est une marque qui vise à faire que les femmes se sentent bien et qui y réussit. Avec un peu d'humour et de recul dans le ton, ce qui ne nuit pas.

I had a problem with applying a discount code, and the matter was dealt with in a very efficient and friendly way by two lovely girls from customer service. I've been ordering the products for quite a while now and have pretty much stopped buying any other make up brands. The formulas are very user friendly and forgiving and the packaging looks very luxurious.

I came to the beauty event last Sunday, I'm overjoyed with the results of my skintint. Ashleigh really helped me throughout the entire process, so patient and its clear she really cares about her clients getting the best results for themselves while taking pride in the work she does. Her encouraging demeanour made me feel like I was in really safe hands. Thanks so much Ashleigh!

First time buying Lisa Eldridge cosmetics and I couldn't be happier. The lipsticks and highlighter are lovely to wear. I had a slight problem with placing my order and the customer service agent Philippa was so kind and helpful. The whole experience made me want to repurchase again in the future.

Best customer service I have ever experienced with a beauty company ordering a product I ended up not liking. Swift, kind and professional.

The best customer service in the beauty industry - by far. And the products are incredible!

I cannot recommend this brand enough!! The products are truly outstanding, the brand founder is one of the sweetest people you could ever meet (I have been lucky enough to meet her twice). Furthermore, the customer service team is by the most exemplary team I have ever experienced. Whenever I have had an issue - which have been few and entirely my error - the team is so fast, knowledgeable, supportive, and friendly. I shop the brand because it is because it is exceptional all round. But a large part of that is the experience given by the CS team.

Wonderful customer experience. I asked for a colour match for the skin tint and it was perfect. I am a beauty lover and it takes a lot to blow me away but these products have amazing formulas that are kind to my sensitive skin but also last. Lipsticks are the best I have ever tried. Love strawberry shock and Audrey. Looking forward to trying more products across the line.

I was unsure which shade I needed as there’s so many to choose from, so I messaged the customer support team and they replied very quickly and suggested I send a couple of selfies and they are sending me the shades to try…. Great service and looking forward to trying the recommended shade…. Thank you so much😊

Lisa Eldridge is a wonderful make up artist, I've been following her on social medias since... I cannot remember exactly when, but a very long time ago !
And since she launched her own make up product I use her foundation and pin point concealing pen. Thezy are excellent. The range of colour is so large, finding your matching shade is easy, especially as there were samples cards available at the when the foundation was launched.
I needed a summer shade to match my summer tan, they asked for a picture and they sent me 3 samples to try at home, free of charge.
Excellent customer service team !

I’ve had a wonderful experience with Lisa’s customer service. I ordered my first foundation, but unfortunately I was buying blind and the 10% discount wasn’t being applied.
I emailed customer service and, within minutes, I received a reply. Not only did they apply the 10% discount, but they also kindly advised me that I may have chosen the wrong foundation shade.
They went above and beyond by refunding my money, allowing me to choose whether I wanted to follow their recommendation instead.
If only all companies treated their customers this way! Excellent customer service from start to finish.
Well done to everyone involved — you’ve got a very happy customer! ❤️

Absolutely incredible customer service - one of the best I've ever encountered (if not THE best). Lisa also has amazing products as well! Always a delightful experience shopping with Lisa and her team - they make it so easy and seamless.