Lloyds Family Jewellery Avaliações 

229
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought an Emerald and Diamond ring for my wife's birthday. She was absolutely delighted with it. I went for standard delivery, it arrived by Royal Mail guaranteed 1pm delivery in a couple of days.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A stunning ruby and diamond eternity ring bought as a 40th wedding anniversary present. From ordering online I had immediate communication from the owner himself. I was a little unsure about purchasin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wanted to buy a special aquamarine ring to mark my retirement. The choice was amazing and I enjoyed choosing the perfect one for me. From the moment I ordered a ring Matthew Lloyd made contact and k... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was looking for a specific piece, a pendant, to match a pair of earrings my fiancé had. I found a very close match on the Lloyds Family Jewellery website. As the pendant was required urgently for ou... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Diamond jewellery specialists since 1969, we offer expert service at every level, we endeavour to offer exceptional and personal customer service. Showcasing the best in classic and contemporary diamond and gemstone designs, our jewellery is expertly crafted and all natural while still offering the very best value.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

229 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(229)

68 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

From the time of ordering and item…

From the time of ordering and item being delivered it was a smooth transaction
The item I ordered is lovely
Would definitely buy again from them

23 de outubro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

That’s brilliant news we’re so pleased you’re happy with everything 😊 thank you for the great review!

Avaliado com 4 de um total de 5 estrelas

Great Service

The company kept me informed about the delivery of the ring I ordered at all times. The only downside was that they did not have the item in stock so it was nearly 4 weeks until I received the item

23 de outubro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thanks for the great review, we hope you’re delighted with your sapphire ring. Ah yes it can be tricky with the stock when ordering on a weekend as the last stock update we receive from the workshops are on Fridays and certain sizes can sell out before we can update it. Pleased you were able to wait for that to be made for you 😊

Avaliado com 5 de um total de 5 estrelas

Great service

Great service & very satisfied with the product

15 de outubro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Brilliant news! Thanks for taking the time to leave a review, much appreciated

Avaliado com 5 de um total de 5 estrelas

Absolutely over the moon with my order

Absolutely over the moon with my order, which arrived super quick. I adore my stunning diamond cross pendant!
Beautiful packaging exceeded my expectations too. Matthew was really helpful, with super prompt communication and care. The Lloyds family take pride in what they do and it truly shows. Will be back for some special presents in the future!

2 de outubro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your wonderful review. We’re sp pleased to hear how much you love your diamond cross pendant and that the packaging and service exceeded your expectations :) We really appreciate your kind words and look forward to helping you again when you’re choosing some special gifts in the future!

Avaliado com 5 de um total de 5 estrelas

Important Family Jewellery Find.

I had approached two High Street jewellers before ordering from Lloyds. Neither could guarantee the piece within the two-week window I needed. Lloyds were able to supply same in less than a week. I received an email from Matthew Lloyd with details of the delivery shortly after a telephone call with him, in which he promised I would have the ring within the week. I received it today (within days). First-class service and delighted with the piece, which will now come on holiday in time.

27 de setembro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Jack, amazing news! We’re so pleased we could get that sorted for you and that you’re happy with everything. Thanks for the great review it’s very much appreciated 😊

Avaliado com 5 de um total de 5 estrelas

Excellent!

Absolutely fantastic! Would highly recommend, great service and quality, I ordered a ring on Sunday evening and it arrived Wednesday in a lovely presentation box. It’s an absolutely beautiful ring, exactly what I was looking for, I’m extremely happy with it!

10 de setembro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your wonderful feedback. We’re delighted to hear that your ring arrived so quickly and that it’s everything you were hoping for. It’s great to know you’re so happy with the quality and service 😊

Avaliado com 5 de um total de 5 estrelas

Beautiful ring

Beautiful ring, beautifully packaged and arrived very quickly. I really appreciated having a dedicated sales contact from Lloyds, was confident if there was any issues with the size of the ring on arrival it would be resolved but it fitted perfectly!

4 de setembro de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Nichola, great news! We’re happy to hear you love your ring and that having a dedicated sales person gave you some peace of mind, and we’re so pleased the fit was perfect from the start. We really appreciate your support and look forward to helping you again in the future!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

After a bad experience with a different online jewellers, I approached Lloyds for help. Matthew in particular went above and beyond to help, sourcing the perfect necklace for my wife.

It turned out perfectly and was actually quite good value.

14 de agosto de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your kind words. We’re delighted that we could help after your previous experience and that we were able to source the perfect necklace for your wife. It’s wonderful to hear it turned out just as you hoped and that you felt it offered great value. We really appreciate your trust in us and look forward to helping you again in the future 😊

Avaliado com 5 de um total de 5 estrelas

Blue topaz ring

Lovely little ring, exactly what I wanted.
Delivery was quick and communication with seller was good.

14 de agosto de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Janet, great news we’re so pleased you’re happy with it! Thanks for the review it’s much appreciated.

Avaliado com 5 de um total de 5 estrelas

The best customer service.

Ordered a ring but had to wait 6 weeks whilst it was made. However upon receipt (actually a few weeks later as not opened until a birthday) needed a size smaller. Without fuss, Lloyds arranged an exchange which arrived the day after our return reached them. Excellent all round.

8 de agosto de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your lovely review. We’re delighted you’re happy with your ring and that the exchange was handled quickly and easily for you. We really appreciate your patience while your ring was being made, and it’s wonderful to know it’s now the perfect fit 😊

Avaliado com 5 de um total de 5 estrelas

Matthew Lloyd is a pleasure to deal…

Matthew Lloyd is a pleasure to deal with. I previously purchased a wishbone ring from him to fit around my strange shaped engagement ring as an eternity ring. Several years later the wedding was happening! I went back to Matthew to see if he could customised a ring like my original wishbone ring but change the centre stone to a Ruby to go with our wedding theme. He accommodated this and it arrived today. I cannot thank this jewellers for going beyond to help we. Fully recommend

6 de agosto de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Julie, thank you so much for your kind words. It was a real pleasure to work with you again and to be part your journey. I’m so pleased we were able to create a customised ring that ties in beautifully with your wedding theme. Your support over the years means a lot. Wishing you both all the happiness in the world, and thank you again for the recommendation! 😊

Avaliado com 5 de um total de 5 estrelas

Wedding anniversary ring

My husband recently purchased an engagement ring for our wedding anniversary from this family jewellers and it arrived within 48 hours and was very well packed on a postal tracking system.
We received an email from Mathew that if there were any problems or issues with anything just to get in touch with him.
The ring arrived and was of really good quality and was as described on there website and was beautiful.
I would definitely use this family business again and would recommend them as not only do they provide a good product they put the customer first.

12 de julho de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your kind words and for taking the time to share your experience. I’m really pleased to hear that the ring arrived promptly and that you were happy with both the quality and the service. It’s always our aim to ensure every customer feels looked after, especially when it comes to something as meaningful as an anniversary gift. We truly appreciate your support and recommendation, and we’d be delighted to help you again in the future!

Avaliado com 5 de um total de 5 estrelas

Impressive

Ordered a ring on Thurs and it arrived by priority post on Sat. Aquamarine ring is absolutely gorgeous. So pleased I found this company who have been fantastic. Family run business and it shows. I hope they continue to do well, they deserve to. I shall certainly use them again sometime in the future. Highly recommended.

2 de agosto de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your lovely feedback. We’re delighted the ring arrived quickly and that you’re so pleased with your aquamarine ring, it’s a beautiful choice! We really appreciate your kind words and support. We’d be honoured to help you again in the future :)

Avaliado com 5 de um total de 5 estrelas

Absolutely beautiful ring for a wedding…

Absolutely beautiful ring for a wedding anniversary. The customer service was fantastic. Thoroughly recommend

15 de julho de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Stacey, that’s such great news, we’re so pleased you’re happy with everything. Look forward to hearing from you again in the future 😊

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service - I needed a slight adjustment to my ring and this was done and returned to me in just 4 days! Shout out to Matthew for all his help and prompt responses to my emails.

7 de junho de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Emma, so pleased we could get this done quickly for you and that you’re happy with the final ring. Thanks so much again for coming back to us 😊

Avaliado com 5 de um total de 5 estrelas

Just perfect

Just perfect! Highly recommend these jewellers. Have purchased two beautiful rings from them. Great customer service, quick delivery. Will definitely order from them again. Thank you Lloyds Family Jewellery.

1 de maio de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

That’s amazing news, thank you for the great review! It was a please serving you again 😊

Avaliado com 5 de um total de 5 estrelas

What can I say? Excellent

What can I say? Exceptional customer service, understanding and communication.
A new engagement ring, slightly too big. Emailed Matthew Lloyd. Talked me through the options. Returned it and had a new size replacement within 24 hours of them receiving the one to be exchanged.
No hidden charges, no fuss, no anxiety for me.
I will recommend this family jewellers to everyone I know and will be returning for the wedding rings!
Can't thank you enough, and the size down fits perfectly 💍💍💍😍😍😍

4 de junho de 2025
Avaliação não solicitada
logotipo da Lloyds Family Jewellery

Resposta da Lloyds Family Jewellery

Thank you so much for your kind words! We’re really pleased we could get everything sorted quickly and smoothly for you, and that the new ring size fits perfectly. It means a lot to hear you’ll be recommending us and we’d be honoured to help with your wedding rings when the time comes! Wishing you all the best on your engagement and upcoming plans 😊

Avaliado com 4 de um total de 5 estrelas

Millie Ring

At point of order was advised out of stock. Offered different sizes or wait of up to 8 weeks. Opted to wait and arrived well packaged in supreme condition. Lloyds family jewellers were very helpful throughout the whole process. Although ordered normal size, fitted snugly, so would advise to upsize on a ring of width.

28 de maio de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Hi Karen, thanks for the great review! If you’d like to change ring size just send a quick message to your sales person, we have the next size up available :)

Avaliado com 5 de um total de 5 estrelas

Fast delivery and good quality

Fast delivery and very helpful staff. Will be using their services again in the future. The products are also top quality.

22 de maio de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

That’s great news! Thanks for the lovely review, we’ll look forward to hearing from you again :)

Avaliado com 5 de um total de 5 estrelas

A happy customer

The earrings arrived on time and were beautifully presented. Your attentive follow up on email to the purchase was appreciated. Also, the enclosed information on the care of jewellery is most usful. It has been a pleasure to deal with a reliable family jewellery company. This has been a very positive experience and I would certainly use Lloyds again.
Gill

21 de maio de 2025
Avaliação não solicitada
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Resposta da Lloyds Family Jewellery

Thank you so much for your kind words, Gill. We’re really pleased to hear that you had a positive experience with us and appreciated the service and presentation. It means a lot and we’d be delighted to welcome you back anytime.

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