Excellent product, service and price. Needed 2 mechanisms urgently and stumbled across Lock Shop thankfully. Arrived 2 days later due to late order by myself but packaging was great and the mechanisms... Ver mais
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Veja o que dizem as avaliações
The best price I could find in the UK. The website provided excellent information to source the correct multipoint locking mechanism. Ordering was straightforward with free overnight delivery. Deliv... Ver mais
A empresa respondeu
DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... Ver mais
A empresa respondeu
DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECOM... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de cadeados
- Loja de Equipamentos Contra Incêndio
- Serviço de Cópias de Chaves
- Chaveiro
- Loja de equipamentos de segurança
- Fornecedor de sistemas de segurança
Escrito pela empresa
Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
Informações de contato
173 West Road, NE15 6PQ, Newcastle upon Tyne, Reino Unido
- 0330 1740851
- info@lockshopdirect.co.uk
- lockshopdirect.co.uk
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Lock arrived within 48 hours and is…
The Lock arrived within 48 hours and is perfect to replace the previous lock on the retirement block gates.

Resposta da Lock Shop Direct
Amazingly quick delivery of new mortice deadlock
Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend.

Resposta da Lock Shop Direct
A lot of effort was made to ensure the…
A lot of effort was made to ensure the right replacement product was identified.

Resposta da Lock Shop Direct
Completely met my needs and exceeded…
Completely met my needs and exceeded expectations.

Resposta da Lock Shop Direct

Resposta da Lock Shop Direct
Easy ordering process
Easy ordering process. Prompt order fulfilment.

Resposta da Lock Shop Direct

Resposta da Lock Shop Direct
Locks arrived quickly but unfortunately…
Locks arrived quickly but unfortunately weren’t suitable for my door (ordered 27/10). I emailed the returns department and heard nothing for over a week. I then called and was told my return would be prioritised, another week passed and still nothing. I emailed them again 4 days ago - no response. It is now the 26/11 and I still have locks they won’t let me return without confirmation from their returns department. Worst online buying experience I have had. Avoid.
Great service and fast delivery
Great service and fast delivery

Resposta da Lock Shop Direct
Good experience from beginning to end

Resposta da Lock Shop Direct

Resposta da Lock Shop Direct
Another day still no product
Another day, no lock - no delivery. No response to my emails. My order number Web-495630 (just sent another follow up email). Horrible customer service.
Responses were fast and clear
Responses were fast and clear

Resposta da Lock Shop Direct
Very good communication via both email…
Very good communication via both email and telephone.

Resposta da Lock Shop Direct
Really helpful on the phone and…
Really helpful on the phone and delivery the next day. Product was great and easy to fit.

Resposta da Lock Shop Direct
Great service from NLS
NLS managed to deliver my replacement lock the following morning. Great product and service!

Resposta da Lock Shop Direct
Item arrived swiftly within the time…
Item arrived swiftly within the time frame promised. Very well packaged. Absolutely nothing negative to say.

Resposta da Lock Shop Direct
Once again second attempt to deliver…
Once again second attempt to deliver lost in the post lock. No confirmation, no apologies. No tracking number, no nothing. Just the wait expecting for 2nd lock to arrive. Garden unlocked for 3rd week as a result.

Resposta da Lock Shop Direct
Great products and fantastic delivery…
Great products and fantastic delivery service (next day) but customer services are terrible and don't do their job or follow up.

Resposta da Lock Shop Direct
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