had to cancel my booking with LockTrip because of a sudden family emergency. I didn’t even have cancellation insurance, so I honestly expected to lose my money. But LockTrip’s support team was in... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It's annoying how the price fluctuates whilst you are making a booking. Also I found the payments system, paying from overseas, very difficult blocking card because it had a card with an overseas ad... Ver mais
Više puta sam rezervirala hotele u različitim gradovima i zemljama i uvijek je sve prošlo u redu. Dobila sam sobu i uslugu koju sam rezervirala. A sve je bilo po nižoj cijeni nego kod drugih ponuđača.... Ver mais
Našla sam dosta povoljnija cijenu hotela preko LockTrip nego preko ostalih platformi za bukiranje. Pošto je ovo naše prvo bukiranje hotela preko LockTrip bila sam pomalo sumnjičava ali sve je bilo kak... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Blv. Aleksandar Malinov 78, Locktrip Ltd, 1616, Sofia, Bulgária
- +1-716-330-3036
- customers@locktrip.com
- locktrip.com
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast and easy to search
had to cancel my booking with LockTrip…
had to cancel my booking with LockTrip because of a sudden family emergency. I didn’t even have cancellation insurance, so I honestly expected to lose my money.
But LockTrip’s support team was incredibly understanding and helpful. They handled my case with kindness and professionalism, and to my surprise, I received a full refund.
This kind of customer service is rare these days. Huge thanks to the LockTrip team for helping me during a stressful time. I highly recommend them and will definitely book with them again in the future!
It's annoying how the price fluctuates…
It's annoying how the price fluctuates whilst you are making a booking. Also I found the payments system, paying from overseas, very difficult blocking card because it had a card with an overseas address etc.
I will try Locktrip again, though.
It was easy.
The price was cheaper than other places…
The price was cheaper than other places and easy to book
The best price on the market.
The best price on the market.
Smooth and easy booking process
Smooth and easy booking process. I was looking for a hotel in Sydney for 14 days. Locktrip offered the best rate by far for the selection of hotels I had in mind.
Definitely recommend it.
I would like to thank customer support
I would like to thank customer support, they were great! Very fast replies and great support.
Very simple
I had an amazing experience with LockTrip support team.
I had an amazing experience with LockTrip!
I had booked 3 hotels for my trip to Dubai, all of which were non-refundable at the time I needed to cancel (the free cancellation period had already expired). Due to unexpected flight disruptions, I had to cancel my entire trip.
However, LockTrip support team handled my case with so much care, understanding, and professionalism. They responded to every single one of my emails incredibly fast — often within just a few minutes — and despite the strict hotel policies, they managed to successfully negotiate with their partners and helped me get a full refund for all my bookings. Everything was resolved in a very short time, and I already have all the money back in my account.
I am beyond satisfied and honestly so positively surprised. This experience has given me a lot of trust in their service, and I will definitely continue using LockTrip in the future.
I highly recommend them to everyone — truly outstanding customer support and service!
The best hotel deals
Preis ist unschlagbar
Easy and fast booking
Best prices.
Easy to book with best prices
Easy search and easy checkout
Easy search and easy checkout. Best prices on the market! Highly recommended!
Great value
Great prices with genuine savings. I like the app and website although both are glitchy, crashing and prices changing. But it seems to be the best value hotel booking site.
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