had to cancel my booking with LockTrip because of a sudden family emergency. I didn’t even have cancellation insurance, so I honestly expected to lose my money. But LockTrip’s support team was in... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It's annoying how the price fluctuates whilst you are making a booking. Also I found the payments system, paying from overseas, very difficult blocking card because it had a card with an overseas ad... Ver mais
Više puta sam rezervirala hotele u različitim gradovima i zemljama i uvijek je sve prošlo u redu. Dobila sam sobu i uslugu koju sam rezervirala. A sve je bilo po nižoj cijeni nego kod drugih ponuđača.... Ver mais
Našla sam dosta povoljnija cijenu hotela preko LockTrip nego preko ostalih platformi za bukiranje. Pošto je ovo naše prvo bukiranje hotela preko LockTrip bila sam pomalo sumnjičava ali sve je bilo kak... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Blv. Aleksandar Malinov 78, Locktrip Ltd, 1616, Sofia, Bulgária
- +1-716-330-3036
- customers@locktrip.com
- locktrip.com
4,6
Excelente
112 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy booking
Easy booking, great help with ai chat support, great price
6 de março de 2026
Avaliação não solicitada
LockTrip is the best hotel booking…
LockTrip is the best hotel booking platform in the world! I’ve been using it for years and they always surprise me with incredibly good prices. Their support team is simply amazing – they respond quickly and are always helpful whenever I have a question or run into an issue. Ever since I discovered LockTrip, I haven’t used any other booking platform.
4 de março de 2026
Avaliação não solicitada
Više puta sam rezervirala hotele
Više puta sam rezervirala hotele u različitim gradovima i zemljama i uvijek je sve prošlo u redu. Dobila sam sobu i uslugu koju sam rezervirala. A sve je bilo po nižoj cijeni nego kod drugih ponuđača. Upravo sam rezervirala za Uskrs hotel u Opatiji po nevjerojatno nižoj cijeni u odnosu na druge stranice. Ja sam stvarno prezadovoljna i iskreno preporučam. Hvala Lock Trip!
27 de fevereiro de 2026
Avaliação não solicitada
While the support team was responsive
I gave this company a second chance and booked a room, only to be contacted later and told the booking was "unsuccessful." This follows a series of systemic issues with their platform. I initially attempted a booking where the payment didn’t go through, and when I tried a second time immediately after, the price had jumped by 50 euros. While the support team was initially responsive and promised to escalate the issue to management to "make it up to me," the handling of my claim was completely unprofessional. Management simply shifted the blame to my card rather than taking responsibility for their own platform error.
Based on this experience, I question the fact they have partnerships with the hotels they advertise. As a first-time user, I found the customer service awkward and the platform entirely unreliable. I would not trust them again and strongly recommend staying away. I will be raising a formal claim with the local consumer protection authority to review their practices.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da LockTrip
Dear Yanis,
Thank you for your feedback. We believe in full transparency, so we'd like to provide the facts for anyone reading this.
This review combines two entirely separate interactions and mischaracterises both.
First interaction: The customer's payment was declined because 3D Secure authentication — a mandatory security verification performed entirely by the customer's bank — was not completed. To be clear: 3D Secure exists to protect consumers from unauthorised transactions. It is handled exclusively between the cardholder and their bank. No travel platform, airline, retailer, or any online merchant can intervene in, bypass, or influence this process. The payment failed, therefore no booking was created and no funds were taken. This is not a platform error — it is the banking system working as designed.
When the customer retried hours later, the hotel's rate had changed. This is dynamic pricing — the universal pricing model across the entire travel industry. Airlines, hotels, car rentals, and cruise lines all adjust rates in real time based on demand and availability. A seat on Lufthansa or a room on Booking.com at 8pm will not be the same price at 8am the next day. A rate is only secured upon completed payment. We do not set, control, or manipulate hotel pricing — we aggregate rates from multiple suppliers and display the lowest available price in real time. Our margin on this booking actually decreased between sessions.
Second interaction: The customer returned, successfully completed payment, and booked at the displayed price. Our system logs confirm the price was identical at every step — search results, hotel page, and checkout — with zero deviation. Unfortunately, the reservation could not be confirmed. This is a rare but known occurrence across the travel industry when hotels overbook across multiple distribution channels.
Our team reached out within 90 minutes, offered comparable alternatives with similar savings/value, and when the customer preferred a refund, we processed the full €749.12 the same day.
To summarise: no financial loss occurred, no price was manipulated, and support was provided at every stage. The rate booked represented a significant saving compared to the same room on major competing platforms — a saving the customer would have realised, as the vast majority of our bookings confirm successfully.
We have served thousands of customers since 2017 and our complete correspondence with this customer is available for review.
LockTrip Support Team
First time booked via LockTrip ;success!
First time I booked via LockTrip, everything finally worked well.
Managed to find room of a certain class at TTC Rihana Resort El_Gouna that was not available in any other channels.
I just hope to receive also confirmation from the hotel at the time when booking is confirmed by LockTrip. This would create surety of successfully reserved accomotation. Customers Support helped us to get the ok from hotel, and we were Happy with that.
Definitely recommended!
Ekuvita
31 de outubro de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Ekuvita,
Thank you very much for your kind review!
We’re really glad to hear your first booking with us went smoothly and that you found a room type that wasn’t available elsewhere. Once you receive a Booking Confirmation from us, it means your reservation is confirmed throughout the entire distribution channel. Still, if you’d ever like extra reassurance, our customer support team would be happy to contact the hotel on your behalf.
Thanks again for the recommendation! We hope to connect again soon!
Warm regards,
The LockTrip Team
Nice experience
Locktrip is an hotel reservation platform similar to Booking or Agoda. I had been tracking hotel prices here for a while — the prices were usually good, but I always had the fear of “What if we have problems at the hotel with the kids?” So for the first time yesterday, I gathered the courage to make a hotel reservation.
Yesterday, I completed a reservation through this website — including the tax I paid at the hotel — for 260 EUR, whereas the cheapest price online was ETStur’s(Turkish hotel website) price of 305EUR.
I didn’t face any issues during check-in or check-out.
From now on, I can say it has moved to the top of my list of websites to check when searching for hotels.
15 de novembro de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Ozgür,
Thank you very much for taking the time to share your experience!
We’re so happy to have earned a spot at the top of your list, and we’ll keep doing our best to make every future booking just as easy and reliable. Safe travels!
Warm regards,
The LockTrip Team
good prices
6 de setembro de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Shai,
Thank you very much for your feedback!
We’ll keep working hard to bring you the best deals for your travels.
Best regards,
The LockTrip Team
They have fantastic customer support
They have fantastic customer support. They answer and address all the problems so fast. They are always helpful. You feel very protected as a customer. Plus, if you compare the prices with other booking websites and apps, they are so much cheaper. My daughter had an accident at a hotel I booked through Locktrip app, and I contacted them, stated the facts, and circumstances. The hotel was found liable for the injury, and after checking with the partner provider, they have approved the compensation request. The whole process was done so fast,and they kept me updated all the time. 5 stars from me!
29 de agosto de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Maya,
Thank you so much for sharing your experience.
We’re very glad our team was able to resolve everything swiftly. Your trust means a lot to us, and we hope your daughter is recovering well.
We are looking forward to connecting again in the future.
Warm regards,
The LockTrip Team
Stellar Customer Service
Locktrip gives great rates and awesome customer service. I have booked hotels all over the US with them with no hiccups, but my last reservation I scheduled for the wrong dates for my stay. They were able to contact the hotel for me and have MY MISTAKE sorted out with a few minutes without any extra fees. I can't thank them enough!
22 de julho de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Joshua,
Thank you for your kind words and for taking the time to share your experience!
We’re pleased to hear that our team was able to assist you so quickly when you needed help. Mistakes can happen, and we’re always happy to step in and make things right wherever we can.
We highly appreciate your continued trust and look forward to your next booking with us!
Warm regards,
The LockTrip Team
My experience with LockTrip has been deeply disappointing and caused considerable stress, completely disrupting my travel plans.
My experience with LockTrip has been deeply disappointing and caused considerable stress, completely disrupting my travel plans.
I booked a family stay at a price clearly displayed in BAM (Bosnia and Herzegovina Convertible Marks) and paid the deposit accordingly. Only after that, I received an email stating that the actual price was in EUR — nearly twice as high as what was originally shown. Based on the displayed price, I had already cancelled another secure reservation made through a different platform.
LockTrip acknowledged a “technical issue” in their payment processor that led to the currency being displayed incorrectly, but they failed to take real responsibility for the error or honor the price I was shown at the time of booking.
They offered a refund of my deposit (which is the bare legal minimum) and a so-called goodwill gesture of €50 in credit — but refused to provide any official case report or formal acknowledgment of fault. The alternative hotel they suggested was also well outside my budget, and other options I proposed were either dismissed or listed at a higher price than on competing platforms like Booking.com.
After wasting hours searching for new accommodations, dealing with uncertainty, and enduring unnecessary stress, I ultimately decided never to use LockTrip again. While I did receive my deposit back, the damage was already done.
Advice to future users: If you're booking with LockTrip using their “Book Now, Pay Later” model — double check the currency, and be aware that the platform may distance itself from responsibility in the event of errors that are clearly on their side.
Never again!
Name:
Amra Ismailovski
9 de julho de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Amra,
Thank you for sharing your experience with us. We regret that things didn’t go as expected and that the situation caused stress around your travel plans.
The hiccup with the currency display was an isolated technical error, and as soon as we became aware of it, we looked into it immediately. We offered a full refund of your deposit and a credit towards your next booking, and we tried to help find an alternative that would work for you and your family.
We understand and respect your decision to cancel and are genuinely sorry that we could not deliver the outcome you were hoping for. We value your voice and are thankful for giving us the opportunity to address this matter.
Best regards,
The LockTrip Team
Kind and helpful
First-time user. I had some unexpected issues after booking my stay—through no fault of the hotel or LockTrip—but their team went out of their way to help me. They were incredibly kind, quick, and effective in resolving everything.
5 de julho de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Marta,
Thank you for your great review!
We're happy the team could assist you and that everything worked out smoothly in the end.
We hope to see you book with us again soon!
Warm regards,
The LockTrip Team
Excellent Service
First time using LockTrip and was very hesitant about it. We had trouble with our hotel because they closed the amenities on short notice and Locktrip resolved our situation with the hotel and we were able to check out early and get refunded. Their response is very fast and they don't leave you alone. I will use LockTrip again and I highly recommend it.
26 de maio de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Rossana,
Thank you so much for taking the time to share your experience!
Your kind words about our responsiveness and service are highly appreciated - it's exactly the level of care we strive to provide every time.
We look forward to your next trip with LockTrip!
Warm regards,
The LockTrip Team
Problem with extra charges at the property (not mentioned while booking)
We've had an issue with property for extra charges not mentioned in our booking. After trying (unsuccessfully) to resolve it with property, we have reached to Locktrip customer support. Their response was prompt and helpful. We got a refund for our extra expenses. (All this took only 2 days with Locktrip customer support)
I will definetely book with them again!
7 de maio de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Laura,
Thank you for your kind words!
We're happy to hear that our team could resolve the issue quickly and to your satisfaction. We appreciate your trust in us and look forward to connecting with you again!
Warm regards,
The LockTrip Team
Third time that I book with Locktrip
Third time that I book with Locktrip. Prices have consistently been better than competition but most of all the customer service is great!
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da LockTrip
Dear Pedro,
Thank you so much for your continued trust in LockTrip!
It’s fantastic to hear that our prices and customer service have met your expectations. We truly appreciate your support and are looking forward to assisting you with your next trips!
Best regards,
The LockTrip Team
Really impressed!
The platform's interface is sleek, modern, and incredibly easy to navigate, making it a breeze to find and book the perfect hotel for any trip. I absolutely love their "Book Now, Pay Later" option—it really sets them apart from other booking sites. On top of that, they offer huge discounts and unbeatable prices, which makes it an even better choice. In my opinion, LockTrip offers so much more than its competitors.
Can't wait to use them for my upcoming travel plans!! 🤩🤩
17 de dezembro de 2024
Resposta da LockTrip
Dear Darija,
Thank you so much for your fantastic review!
We’re so glad you enjoyed our platform and appreciated the "Book Now, Pay Later" option - it is designed to make your bookings as easy and flexible as possible.
We look forward to ensuring your next experience is just as amazing and hope to connect again soon!
Warm regards,
The LockTrip Team
Never had any issues.But they had…
Never had any issues.But they had competitive prices in the past but unfortunately not anymore actually they became more expensive than other booking sites.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da LockTrip
Dear Dejan,
Thank you for sharing your feedback!
While we strive to provide competitive prices and great savings, there might be times when some properties are priced similarly to or higher than other booking sites. To find the best deals, we recommend using our Discount Score feature, which highlights the top savings for your destination.
We appreciate your input and hope you’ll give us another opportunity to showcase the value we offer. If you have any questions, our 24/7 Customer Support team is here to help!
Best regards,
The LockTrip Team
Lots of marketing about hotel rates…
Lots of marketing about hotel rates being up to 60% cheaper than competitors... In the end through my search (which they force you to "sign up" before they reveal the prices), rates are more expensive or same price as competitors even for non chain hotels.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da LockTrip
Dear Qifang,
Thank you for taking the time to share your thoughts about your experience with us.
LockTrip operates as a closed-user-group marketplace. This model allows us to provide prices that are, on average, 20% cheaper than the industry standards, with savings reaching up to 60% for certain properties. However, as part of this model, we are contractually obligated not to display prices publicly. This means that search engines and meta-price comparison sites cannot index or show our rates. To access the pricing, our customers need to register and sign in, a process that is entirely free of charge.
While most rates are highly competitive, some may match competitors. To find the best deals, we recommend using our Discount Score feature, which approximates how much cheaper the offer is compared to public pricing.
We appreciate your feedback and hope you’ll give us another chance to showcase the benefits of our platform. Should you have any additional questions or concerns, please feel free to contact our Customer Support team, which is available 24/7.
Best regards,
The LockTrip Team
Positive experience
I just recently found out for Locktrip by a friend. And I can say a great positive experience. They are clear, fast in response, polite.
22 de maio de 2024
Avaliação não solicitada
Resposta da LockTrip
Dear Ivanka,
Thank you for taking the time to share your positive review!
We're happy to hear you had a great experience with LockTrip. It's fantastic to know our team's clarity and quick responses made a difference.
We look forward to assisting with your future bookings!
Best regards,
The LockTrip Team
Excellent customer support
Excellent Customer service , very professional miss Gregana 🥰 solved my issue very quickly. I am really glad that I used this website to book my accommodation. The prices are very reasonable.I will definitely use Lock Trip in the future as well.
11 de agosto de 2024
Avaliação não solicitada
Resposta da LockTrip
Dear Melina,
We truly appreciate your wonderful feedback!
It's great to know that you're happy with our customer support and services. We can't wait to assist you with your future bookings. Thank you for choosing LockTrip!
Warm regards,
The LockTrip Team
Best customer support
Very good customer support, they solve all my problems very fast, best and cheapest booking site, i recommend locktrip to everyone.
16 de julho de 2024
Avaliação não solicitada
Resposta da LockTrip
Dear Admir,
Thank you so much for your kind words!
Your recommendation is greatly appreciated, and we're excited to continue providing you with excellent service.
Safe travels and happy booking!
Best regards,
The LockTrip Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.