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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

had to cancel my booking with LockTrip because of a sudden family emergency. I didn’t even have cancellation insurance, so I honestly expected to lose my money. But LockTrip’s support team was in... Ver mais

Avaliado com 4 de um total de 5 estrelas

It's annoying how the price fluctuates whilst you are making a booking. Also I found the payments system, paying from overseas, very difficult blocking card because it had a card with an overseas ad... Ver mais

Avaliado com 5 de um total de 5 estrelas

Više puta sam rezervirala hotele u različitim gradovima i zemljama i uvijek je sve prošlo u redu. Dobila sam sobu i uslugu koju sam rezervirala. A sve je bilo po nižoj cijeni nego kod drugih ponuđača.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Našla sam dosta povoljnija cijenu hotela preko LockTrip nego preko ostalih platformi za bukiranje. Pošto je ovo naše prvo bukiranje hotela preko LockTrip bila sam pomalo sumnjičava ali sve je bilo kak... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

112 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great support

Great support, fast and efficient, the best!
Ty for all help ❤️

8 de julho de 2024
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Kristina,

Thank you very much for your fantastic review!

We are thrilled to hear that you found our customer service team helpful and efficient in resolving your inquiry quickly. Your gratitude means a lot to us.

We anticipate the opportunity to assist you again soon!

Kind regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Great support, fast and efficient

The whole team of customer service was extremly helpful and very fast in resolving my inquiry.
I am glad to have chosen LockTrip for booking my stay.

28 de junho de 2024
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Nela,

Thank you so much for your wonderful review!

We highly appreciate your kind words and your feedback motivates us to continue delivering excellent service to all our customers.

We look forward to serving you again soon!

Kind regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Odlično iskustvo sa LockTrip

Našla sam dosta povoljnija cijenu hotela preko LockTrip nego preko ostalih platformi za bukiranje. Pošto je ovo naše prvo bukiranje hotela preko LockTrip bila sam pomalo sumnjičava ali sve je bilo kako je i napisano. Imaju odličnu korisničku podršku na koju se možete potpuno osloniti. Iskrene preporuke za LockTrip. Definitivno ćemo ga koristiti i ubuduće.

19 de abril de 2024
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear N Z,

Thank you so much for your positive review!

At LockTrip, ensuring our customers find the best deals and receive exceptional service is at the core of what we do. Your trust means the world to us, and we're committed to consistently providing honest and reliable service.

We appreciate your support and look forward to serving you in the future!

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

100% legit, new favourite holiday page!

Great prices, free cancellation available, amazing customer support!

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Hazar,

Thank you so much for your fantastic review!

We're happy to hear that you had such a positive experience with us. It's truly gratifying to learn that you consider us your new preferred booking platform.

We look forward to serving you again for your future travel needs!

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Site it self is great to look for the best accomodation that suites your needs. Customer service is great as well, very professional in solving misunderstandings. I am really glad that I used this website to book my accomodation. I will definatelly use it in the future as well.

27 de janeiro de 2024
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Tea,

Thank you very much for taking the time to leave such a wonderful review!

Your satisfaction is our top priority, and it's really rewarding to know that we've met your expectations.

Thank you for choosing LockTrip. We look forward to serving you again in the future.

Kind regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Fast, helpful and succesful solving the problem

We made a hotel reservation trough the Locktrip and because of illnes we weren't capable to travel, so we wanted to switch reservation for the later date. Altough the hotel was little sceptic for switching the dates, Locktrip solved the problem fast and succesful. I'm very thankful, Locktrip is doing a very good job. For sure, I'll book trough Locktrip again in the future.

29 de dezembro de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Marina,

Thank you for your positive review and for choosing LockTrip!

We look forward to serving you again for your future bookings!

Kind regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Amazing experience!!

Have had amazing experience with locktrip. I have had last minute family emergency and was not able to attend my booking. I thought this would not be sorted out and I would lose out on my money but locktrip had contacted the hotel and helped me to amend my booking. Was so glad of this. Honestly a great experience and will definitely book with them again.

27 de outubro de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Priyanka,

Your support and recommendation mean the world to us!

Thank you for choosing LockTrip!

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Nice experience

I had a very nice experience with locktrip. I reserved several hotels through them and everything worked perfectly. I had several reservations that were mistakenly duplicated, they were very kind and solved the problem. really for every recommendation

16 de setembro de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Sanja,

We're delighted to hear about your excellent experience with LockTrip! Your kind words and recommendation mean a lot to us.

Thank you for choosing LockTrip, and we look forward to serving you again in your future travels!

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Fast customer support

Something weird happened after I booked the room and they asked for my ID card, but apparently it was just an issue in their system because I used Google Pay.

I've sent an email asking about it and the issue was fixed in 5 minutes

13 de setembro de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Luis,

Thank you so much for taking the time to share your positive experience with LockTrip! Your recommendation means the world to us, and it serves as a testament to the hard work and dedication of our team.

Warm regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Excellent service and fast support!!!

Excellent service and fast support! I use them several times and got amazing discount.

10 de agosto de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Kristijan,

We appreciate your positive feedback! It's fantastic to hear that you had a great experience using our platform.

If you ever need assistance or have any questions, please feel free to reach out. Your satisfaction is our top priority, and we're here to assist you anytime.

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Awesome prices and even better staff! Keep up with the good work!

I have recently discovered LockTrip and it has been a real joy ever since. Trully awesome booking experience with fast and helpful support staff.
I have used it on several occasions on my last trip and it has been a pleasure.
Prices on site are lower than any other site I checked. Booking confirmation is almost instant and they have all relevant info from accomodation.

Keep up the good job!

31 de agosto de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Toni,

Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear about your positive experience.

Your kind words truly motivate and inspire our team to continue delivering top-notch quality to our valued customers. Knowing that we've met or exceeded your expectations is the best reward we could ask for.

Once again, thank you for choosing us, and we look forward to serving you again soon!

Warm regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

GREAT FIRST IMPRESION

I am searching trough Locktrips lot of things for trips but it is a first time that i booked..This time I booked place to stay ...
Asistance from agents were fast, with full assistance,support and help
My first experience and impressions where GREAT and i wish to them and me too ;) , to be like that every next time ;)

Keep up good work <3

28 de junho de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Aleksandra,

We're delighted to hear that you had a positive experience with us. Your kind words are truly appreciated and inspire us to keep providing excellent service to all our valued customers like you.

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

I have been using the website for 2…

I have been using the website for 2 years, mainly in Dubai but I've used it in Spain, the UK and Hungary. No problems so far and always found rooms to be considerably cheaper then other OTA's

8 de janeiro de 2023
Avaliação não solicitada
logotipo da LockTrip

Resposta da LockTrip

Dear Dale,

Thank you so much for your positive review! We truly appreciate your ongoing support as a regular customer. Your satisfaction is our ultimate goal and motivates us to continue delivering top-notch service and products.

Best regards,
The LockTrip Team

Avaliado com 5 de um total de 5 estrelas

Amazing discount - Istanbul, Turkey

I got a great deal at a hotel in Istanbul using LockTrip's platform.

It was so cheap that I visited the city for a second time with the expenses I'd saved from my first trip.

I highly recommend LockTrip for the discounted prices and overall experience during my reservation process.

5 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

YOLO

I was hesitant at first, being a blockchain company but decided to put my fear aside and try it. Excellent service and support. Not to mention good deals! I booked 2 separate hotels in Mexico, seamless!

26 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Greate savings!

Just booked a hotel for a weekend trip to Madrid and instead of paying 554€ on Booking it costed me 260€.. I had to check if it is real.. AND IT IS!

26 de maio de 2022
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

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Saiba mais sobre o processamento das avaliações da Tustpilot.

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