LOFT Avaliações 

I placed on order on July 8 and both items showed that they were in stock. I got 2 emails today, each cancelling the pieces that I had ordered because they were out of stock. Funny though...both items are shown to be IN STOCK right now on their website? However, both are at higher prices than on the day of the sale when I had ordered them. What a scam...won't shop here again

At this point, I wish I could rate them a 0. Ann Taylor Loft used to be a reputable company but since changing ownership it has declined. I placed an order with them on July 2, 2026. I entered my shipping address including the suite number. The order was processed and shipped without the suite number on the package so UPS marked it as undeliverable on July 9, 2026. I tried contacting Loft through the chat which is stated as having the fastest response time. I waited 20 minutes. Sent another message and then waited 1 hour….2 hours…No response!! Kept checking back and no response. Then around 4 hours it reset as if I hadn’t even started a chat. The status of my order under my account still says processing as if it was never shipped yet I received an email and tracking information showing it was shipped and undeliverable because of no suite number. Not worth the hassle. Spend your money somewhere you are appreciated and acknowledged. Hopefully, they refund me but I would have preferred receiving my order.

Horrible customer service!!! They offer on line and store discount as a regular customer/ signed with their accounts, but those don’t work in stores at all. Tried to order on line, didn’t work either! They are worst customer service. I keep getting them , but this time I wanted to buy something that I liked, and I had a coupon came through email, which I got as a signs member for years, I tried to use it in store and on line , didn’t work. I called customer service a week before coupon expired! They never able to chat on line, all the time they are busy🥴🥴 !!!On phone, their excuse is they don’t have an access as they said. They took whole week, I submitted all the details that they might wanted and as a dead line they said sorry it’s expired!!! This is not a jock!!!! DO NOT fool by their promotions!!!!

Customer service is AWFUL. I entered the wrong shipping address for my order and noticed immediately. I contacted a customer service agent via text before the order was processed and shared the order number and new address. I was promised that the issue would be resolved and package would arrive to new address. Well, guess what got delivered to the wrong address? Now I'm stuck waiting to pick it up from the post office. Thanks a bunch.

It pains me to leave a bad review, but after several disappointing and frustrating experiences I felt the need to warn other consumers about Loft. I used to love shopping there but over the past few years the quality and service have declined significantly. The sizing is all over the place-extremely inconsistent, making it so hard to shop online. The fabrics are extremely cheap now-lots of polyester and weird synthetics. But what really brought me here is issues with shipping. I have had an issue with almost every single order that I’ve placed over the past year-from never receiving items, paying $$for expedited shipping & having orders arrive very late, receiving the wrong size/item etc..But the worst part is that when these issues occur the customer service is terrible. Last week I placed an order paying extra $$ for 3 day shipping. Well it’s now 7 day’s later, I still haven’t received part of my order & Loft has not responded to my email that I sent 3 days ago. It is incredibly frustrating.

Very possibly the worst customer service experience I’ve ever had. I refuse to ever shop here again and will close my card

Place 2 orders. Took awhile but received items except 1. I have emailed them numerous times. They send an automated response with a "case number" stating a team member will reply in 24 hours. It's been 5 days. They give you no other means to contact them. Nothing but crickets. Other reviewers have stated the same. Will not be ordering from them again. None trust-worthy company with NO CUSTOMER SERVICE! Not how a business should operate.

Customer service gives such a hard time getting a refund! My order was “delivered” and I called the post office and they confirmed they delivered it to the incorrect address. Called to get a refund and she tried to tell me I had to wait a week, it’s been 6 days and their website says 3 days. And now they told me they are looking into it and will call me back and still haven’t given a refund. DON’T SHOP ONLINE WITH LOFT!

If I could give 0 stars I would.. Day 7 of trying to initiate a return MANY emails & being on hold to be charged $9.95 to return my item..NEVER will I buy from Loft again! 😡😡😡

Placed an order with loft.com on June 4, 2026. They were having a sale so I ordered (2) dresses and (3) tops. Estimated delivery was showing on or before June 15, 2026. By June 16th I had not heard anything so I checked tracking on my order and it still showed as 'processing'. I contacted their Customer Service via chat. It took over a half hour for them to acknowledge me. I explained the situation and was basically told 'yes, it is still processing, but I will put it in escalate status tomorrow'. I then received an email on Tuesday, 6/16 that one of the dresses had been cancelled because it was no longer in stock. Today, Thursday, 6/18, (4) additional emails that each of the other items I had ordered had been cancelled because they are no longer in stock! Well, maybe if my order had been fulfilled earlier than two weeks after I ordered, my order would not have been cancelled. So disappointed! Will never order online from them again.

I had ordered a skirt and blouse set and only receive the skirt, after 3 months of waiting and contacting them finally I received a refund minus the shipping charges, that I had already paid, even though, it never shipped, to me it seems I paid shipping twice!

This was my first and last time shopping with LOFT online. My first package was lost somewhere in the UPS system, and LOFT refused to help resolve it. When I tried to cancel a second order, I was repeatedly told, "Next time, enter the correct address," despite the fact that I have proof both addresses were entered correctly.

I dealt with 4–5 different customer service representatives, none of whom were helpful. The last representative was argumentative and more interested in blaming the customer than addressing the problem.

LOFT's customer service is far below the standard most online retailers provide today. Instead of taking responsibility or offering solutions, they deflect blame and leave customers to deal with the consequences. After this experience, I will not be shopping with LOFT again.

I took my 97 year-old mother to the Loft Outlet in Castle Rock, Colorado to purchase a new "outfit" for her great granddaughters' graduation. My mom did not want to go shopping; however, the moment we walked in the door, the Loft team treated mom like a queen. Not once did they make us feel rushed. They helped in the dressing room. They gave honest reviews. They made sure there was a place to sit when she needed a rest. We walked out with three complete outfits for mom and two for me! It was the highlight of the day. I cannot say enough about the quality of the service and the clothes we purchased. My sincerest thanks to Robin, Joy and Florinda.

I have had only positive experiences with Loft, both online and in-store. They have great customer service and always have a great sale going in. I especially love Lou and Grey. The quality is amazing.

Terrible customer service in store 0676 Roanoke VA. The manager, assistant manager, and two associates where on the floor and none of which spoke or every offered me or my sister any assistance: Things have truly changed in this store: The store itself was a mess, clothes in the dressing rooms not collected: Needed to order my size and the manager was rude and unhelpful in showing the new employee how to do it: I had to help her myself as the manager acted like she did not want to be bothered:

Absolutely HORRIBLE! Called first time within stated hours and was online 45 minutes and hung up. Called a few hours later and was online waiting for 57 MINUTES! That time I left my number as requested for a callback. Never got one. Later that evening I tried one more time. I ended up in complete frustration because I literally couldn’t understand ONE WORD she spoke and finally just hung up. I went for one last try with chat. After giving all my info for my order and paying, I received an email saying the item I ordered was no longer in stock (even though the website showed it did). I called my local store who looked online and said it WAS available. I’m done! Will never order online again!

I wish I had read the reviews before doing an international order with LOFT. I've been trying to return the order, I received one email without the label that is apparently needed to initiate the return and zero response ever since. Very disapointing!

Consistent sizing and good quality have made the Loft a favorite for years. I love their variety in style and colors. They have clothes for my daughters and clothes for more mature women my age. Returns are easy whether by mail or in the store. Loft has been a reliable source of at least half my wardrobe.

ONLINE BUYERS BEWARE! I placed an online order only because the website states: "we have our Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is chat with us or call us at 1-888-563-8444. We'll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to a store nearest you."

First: Chat directed me to call (they cannot do exchange via chat as it states on the website).
Second: Call rep. directed me to website returns where I would have to pay $9.95 shipping.
Third: 2 separate reps dropped my call when I asked to speak to a supervising agent regarding the Quick Exchange Service promise on the website.

Since there is no Loft location near me, I will either have to drive 40 miles or pay the $9.95. I was never able to appeal to anyone about the deceptive language on the website. I will be returning the item rather than exchanging and will not make the mistake of shopping the Loft brand again.

I have never ever had any problems with LOFT nor Ann Taylor. I don't understand what changed, it's like there is no longer any customer service! I was having a website and/or computer problem, an order was sent but I didn't mean to send it. I've spent the last 4 days trying to email, call, text and/or chat with customer service and "no one is available" after 5 hours so I can't cancel an order.