LOOK OPTIC Avaliações 410

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer service is excellent. No waiting for days, they respond quickly and solve the problem immediately. The progressive lenses are just as good as the glasses I’ve purchased for a lot of money f... Ver mais

Avaliado com 5 de um total de 5 estrelas

There was a small issue with my order. I emailed, and got a reply *from the CEO* and an immediate fix. Look Optic sells great glasses, and just as important is run by real people, who you can actually... Ver mais

Avaliado com 5 de um total de 5 estrelas

While these did not work out for me because of the very strange script I have- I cannot get over how great this company is at customer service. I bought a pair of computer readers through their websi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have three pair of LOOK OPTIC glasses and love them all. I recently found that one was missing some screws and LOOK was super quick with their assistance and without delay got an order for replaceme... Ver mais

Detalhes da empresa

  1. Distribuidora de óculos

Escrito pela empresa

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Look optic was fine

Look optic was fine. But the bifocal glasses are not for me I guess. I know there has to be a certain adjustment period for bifocal glasses. I have tried for several days and I can’t get used to them. I have to keep trying to find the near site. It’s small for me. I keep tilting my head back to find the sweet spot. Sorry the bifocal get a 1 from me
100 bucks down the drain

14 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

5 Stars!

Super website with the ability to virtually try on the different styles.
OUTSTANDING customer service.
Helpful email tips after receiving the product.
A great return/exchange policy.
And... I love my new progressive readers!

15 de outubro de 2025
Avaliado com 4 de um total de 5 estrelas

Nice frames

Like the look and feel of frames and the optics are accurate. However they slip down my nose and I can’t seem to make the arms
Bend enough to make them fit more snugly. Plus, I’m not sure how you can make both arms equally bent the same amount - so they still slip a bit.

15 de outubro de 2025
Avaliado com 3 de um total de 5 estrelas

Love my new readers-didn’t give a 5…

Love my new readers-didn’t give a 5 because i hate when I buy something and then it’s even less money the next day. Makes me just not want to shop with you.

15 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Kimberly,

We’re so glad to hear you love your new readers! We completely understand your concern about pricing- we want you to feel good about every purchase.

We’d be happy to adjust the difference for you. Please email us at hello@lookoptic.com and we’ll take care of it!
The LOOK OPTIC Team

Avaliado com 3 de um total de 5 estrelas

Crooked

I like my frames but they sit crooked on my face. I will need to have them adjusted.

15 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Lorna,

We’re glad you like your frames! It sounds like they just need a small adjustment to sit perfectly on your face.

We’d be happy to guide you through a quick adjustment or provide tips to fix the fit so they feel comfortable and even. Please feel free to email us at hello@lookoptic.com

The LOOK OPTIC Team

Avaliado com 1 de um total de 5 estrelas

I didn't receive my order.

15 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Faye,

We’re sorry you haven’t received your order yet. We’re preparing to ship a new package overnight.

Thank you again for bringing this to our attention.

The LOOK OPTIC Team

Avaliado com 4 de um total de 5 estrelas

I ordered the wrong glasses and the…

I ordered the wrong glasses and the exchange service was perfect-quick, no hassle and no cost. This isn’t 5 stars because the reading portion of the lenses needs to come up further on the lens. I have to raise the glasses up my nose to get to the reading portion of the lens. They glasses and the company would be perfect if that changed.

15 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Everything looked slanted

Everything looked slanted

14 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi there,

We’re sorry to hear your vision feels slanted. Progressive lenses can take up to two weeks to fully adjust, and proper fit and sizing are important for clear, level vision.

We’d be happy to assist you with a fit check or guide you on adjustments to help improve your experience. Please reach out to hello@lookoptic.com and we’ll walk you through it!

The LOOK OPTIC Team

Avaliado com 5 de um total de 5 estrelas

Perfect

Comfortable, lightweight, on trend styles, wonderful customer service! I have many many pairs!

14 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Best and favorite readers

I love the Keaton readers the best--they are smaller and fit my small features. Not to mention they are the same shape that Diane has worn for years. Hight quality readers, the light brown color is neutral and looks great with anything.

14 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Never received my order

14 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Brittany,

Could you please confirm your full shipping address? Your package shows as delivered, but once you confirm, we’ll ship a new one right away.

Thank you for your patience- we’ll get this resolved quickly.

The LOOK OPTIC Team

Avaliado com 3 de um total de 5 estrelas

Disappointed for the price

Disappointed for the price. The frames were as I expected but the lens not as I had hoped. Perhaps my strength was off but what I used which worked on other glasses.

13 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Mary,

We’re sorry to hear that the lenses weren’t what you expected. It’s possible that the strength or lens type might need to be adjusted- even if you’ve used the same strength before, different frame shapes or progressive designs can feel slightly different. We’d be happy to help you find the right pair or arrange an exchange if needed.

Please reach out to our team at hello@lookoptic.com and we’ll make sure you end up with glasses you love.
The LOOK OPTIC Team

Avaliado com 1 de um total de 5 estrelas

I have not gotten a full refund yet.

Both pairs of glasses returned, and I have not gotten a full refund yet.

13 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Edyta,

We’re so sorry for the delay with your refund — that’s definitely not the experience we want you to have. I’ve gone ahead and flagged your order with our team to make sure it’s processed as quickly as possible. It seems like you processed two different return label for the two items. Only one item was refunded, as only one label was scanned.

You will receive a refund notification shortly.
The LOOK OPTIC Team

Avaliado com 4 de um total de 5 estrelas

Great quality

Great quality, quick shipment. Love being able to see my phone, my laptop and the tv with minimal blur. Really like the frames but I mistakenly ordered the smaller version of the cosmo bc of how the virtual try-on looked and I think they’re a little too small. They were on sale so I can’t exchange them.

13 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi,

Thank you for sharing your experience! We’re so glad to hear that you love the quality and that the lenses are working well for you across devices.

We understand the Cosmo frames can look different on the virtual try-on, and we’re sorry the smaller size didn’t fit as expected. While sale items can’t be exchanged, we are happy to make an exception. Please reach out to hello@lookoptic.com and our team will help you.

—The LOOK OPTIC Team

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