Lorna Jane Avaliações 

Very speedy delivery. However, returned order to the value of £67 on 27/05/21 via Hermes. I have proof of posting and a tracking number. Impossible to speak to Customer Services. Everything is done via ‘off-line’ chat’. Takes 24-48 hours to receive reply. Have been told an investigation has been initiated with Hermes and they will be in touch. No refund despite having proof of posting and tracking number. Not impressed. Will not be purchasing from this company again.

Never even turned up - just got sent bra padding.

No apologies over the 4 correspondence I had with them - was just told they would investigate + be in touch.

They seemed to want to blame courier for tampering... even though I had stated very clearly, several times that the package was perfect condition + there was no way anyone had removed a bra from it.

Then a refund appeared saying the bra had been over sold... that was it end of.

I have purchased Lorna Jane sports bras for years + love them. Customer service used to be second to none, this last experience has been bad, it’s gone down hill big time, no customer values.

100% Lorna Jane has lost our custom for good now - we’re off to find another sportswear provider.... to be honest once trouble began I checked out trust pilot - if I had before placing the order I would have stayed away... having been a customer for years never thought to check there first.

What a terrible and borderline dishonest company to deal with. I purchased a few items "on sale" online as their location in Las Vegas is now closed (now I know why). Their return policy is ridiculous. For online purchases their site states "Sale* items (excluding items advertised as ‘final’ or ‘warehouse sale’) can be returned for either an exchange or gift voucher." However, when my wife tried on a few of the items, they did not fit. When we tried to return them they told me the items were not available for return. Sorry but it wasn't clear as we were checking out that any of the items we had purchased were final sale items. The funny thing is we just wanted to exchange the items and would have spent a lot more money with them. Considering the cost of their products, this is a very bad policy and they will continually struggle to retain customers. The fact that you can't contact them directly via phone should tell you all you need to know. Again, any high end company worth their mettle won't treat customers like that. Instead I'm left with merchandise that doesn't fit and I feel like I've been robbed. Thanks Lorna Jane!

Awful experience.
This company is the worst company I have ever used for online shopping.
I brought something and wanted to return it.
Once returning it after a few weeks I had not heard anything so tried looking for contact details.
They have no UK contact numbers just an online chat which is only available for Australian time zone.
After waiting more and more weeks I still have no refund and the customer service is zero.
NEVER USE THIS COMPANY.