Lowell Group Avaliações 354

O TrustScore é 1 de um total de 5

1,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

constant harassment from my experience and every other experience i've heard.. extremely suspicious company. i don't trust the trustpilot reviews they shove in your face on their website at ALL. su... Ver mais

Avaliado com 1 de um total de 5 estrelas

Still a shit show of a company the reviews say it all to be fair .. even tho they have tried every trick in the book to get me for a payment they cant even force and lieing by saying ive got a ccj whe... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Meine Frau hat eine Forderung eines Kreditkartenunternehmens nicht beglichen ( sie ist Brasilianerin) und Lowell hat diese Forderung gekauft. Als ich die Briefe von Lowell gelesen hatte, habe ich... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They bought bad debt of mine, and despite their various tactics to try and seduce me into paying, failed miserably. I wrote informing them I was 'judgement proof' and not to waste their ti... Ver mais

A empresa respondeu


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

354 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Lowell Finance - False Information

I was working with StepChange Charity over the last 6 years and God willing I have been able to clear my debt. However, Lowell have since contacted by phone by email and phone and I have found their approach very aggressive and not factual. For example, they sent me an email today to offer their debt management service and I don’t need it! They also referred to £33.99 owing to Three Mobile and I have never had an account with them. I found this very distressing as I have just paid off all my debt to the penny and for Lowell to imply I owe monies is inappropriate.

5 de junho de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Sabarah,

Thanks for telling us about your issue.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

I would like Lowell to send me copies…

ref 10100078 I would like Lowell to send me copies of all documents thy have on my said lloyds debt mainly any proof of the existence of a CCJ AGAINST ME bw legal tried with a CCJ but the cost asked for proof of said debt Fromm Lowell and you did not prove proof hence case dismissed also send proof that I made £1 payment by postal order and I want a copy f the debt balance in 2006 so put your money where your mouth is informal. : to give or spend money or take some action in order to do or support something that one has been talking about TO ANA THANKS FOR THE ADVICE
waste of time ive sent emails to contact/us AND NO REPLY and has for chat its virtual but there again live conversation with Lowell is like talking to a brick wall BY THE WAY STILL WAITING FOR PROOF OF CCJ LIKE SOMETHING FROM THE COUNTY COURT SAYING THE CLAIM WAS CAST IN YOU FAVOUR

31 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi George,

Thanks for getting in touch again.

I’ve passed your latest message on to our customer services. If you want to take this further, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.


Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Lowell ignore evidence and hassle you

I keep getting emails, phone calls and text messages about a debt I owe regarding telecommunications. I remember contacting the telecommunications company I had two scams on my name O2, and Vodaphone I reported it to them with a police reference to prove this is a scam. I already had a contract phone at the time so, how can I have two contracts on my name? The telecommunications ignored my evidence and passed it to the debt collector Lowell. I again reported it to Lowell letting them know this was a scam and gave them all the details. I have advised Lowell back in 2017 and 2021. The agent at Lowell closed the case with all the given evidence. They reopened the case to show they contacted me in 2021 case and on the 06th may 2024 that they’ve spoken to me with an outstanding debt of £3000 I owe. This is showing on my credit report as missed payment. I do not owe them nothing and why do I need to pay something I never owed?
Lowell cannot be bothered to look at the evidence given they keep hassling me and giving me a hard time over this scam. I believe Lowell are scammers themselves and want to take money from people who are victims of a scam.

25 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi,

Thanks for telling us about your issue.

I have sent you a request via Trustpilot for information that will help us locate the account and address your concerns appropriately.

Alternatively, you can get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

I was heard up when I saw EE on BBCnews…

I was heard up when I saw EE on BBCnews having to compensate customers for the many scams and I think that Lowell should put in a claim as they have clearly been scamed by EE as well.i think EEshould be closed down permanently.

22 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Joe,

Thanks for telling us about your issue.

I have sent you a request via Trustpilot for information that will help us locate the account and address your concerns appropriately.

Alternatively, you can get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Refusal to update credit company's

They are refusing to update my credit file to satisfactory after wiping off my debts. This is law that any sattisfied balance should be updated on a credit file. Christopher charman

20 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Christopher,

Thanks for getting back in touch.

When a customer defaults on a debt, their credit file shows the details for six years from the date of the default.

And that’s why the default continues to show on a customer’s credit file, regardless of our goodwill gesture.

As a regulated financial company, we have a legal duty to report correct information about our customers’ credit files to the credit reference agencies. You can find more information about credit files in our credit file https://www.lowell.co.uk/help-and-support/faqs/credit-file/.

Thanks,
Ana


Hi,

Thanks for telling us about your issue.

I have sent you a request via Trustpilot for information that will help us locate the account and address your concerns appropriately.

Alternatively, you can get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

I keep receiving letters in my married…

I keep receiving letters in my married name from 11yrs ago ,with debts my ex husband built up
Lowells have been told on numerous occasions that these debts are firstly not mine and secondly ALL over 6yrs old
I have moved on from my awful marriage but Lowells just keep bringing all bad memories back to me by doing this
PLEASE STOP!!
Absolutely awful company who just do not stop even though there is no longer a debt!!

18 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Debbie,

Thanks for telling us about your issue.

I have sent you a request via Trustpilot for information that will help us locate the account and address your concerns appropriately.

Alternatively, you can get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Kannst voll vergessen den…

Kannst voll vergessen den Verein-Strafanzeige wegen Betrug ist schon gemacht!!!!!!

15 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Bambam,

I believe your review was intended for another Lowell domain.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Totally Wrong !!

Totally Wrong !!
I got a letter from Lowell and it says i have debt to paypal which is absolutely nothing to do with me.
I have an paypal account but never use . I go and check my paypal to make sure .
I never put any money in paypal and i didnt use paypal in my life , how come i have an outstanding debt???
My name is Htin and Lowell case Ref is 458943941
Could you sort it out please, thank you.

10 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Good morning Htin,

I am sorry to hear you haven't had a great experience.

Before we purchase a debt extensive due diligence is completed.

If a customer felt there was a discrepancy on their account, please be assured we're here to work with them and ensure we get to the bottom of it.

The easiest way to raise your concerns is online at https://www.lowell.co.uk/complaints-process/complaints/. You only need a few details like the reference number you provided and contact details.

Also, an easy way to contact us is through Live Chat. You’ll need to register with us first using your Lowell reference number, which you’ll find in the top-right corner of the letters we’ve sent you. It only takes a couple of minutes, then you can use the Live Chat instead of calling us.

Please get in touch via the preferred method and one of our friendly advisors will be more than happy to help.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Lowell closed my accounts and are now…

Lowell closed my accounts and are now incorrectly reporting to credit agencies. I have now asked each credit agency to get this removed from my credit file as the accounts are now closed. If this isn’t still removed I will be going to complain to financial ombudsman as the data is being reported incorrectly. If I could get this company zero stars I would they have affected my mental health.

3 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Edit 07/05/2024:

Hello Tans,

Thank you for getting back in touch.

The accounts have been closed as a gesture of goodwill based on your circumstances. The defaults associated with the accounts have been placed on your credit file by the original clients where they will remain for 6 years from the default date. We would not look to remove any defaults as we are obliged to provide an accurate and true record of your credit history.

I hope this gives you some clarity on the matter.

Kind regards,
Ana




Good morning Tans,

I am sorry to hear you haven't had a great experience.

Once a default has been registered on a customers credit file, it will remain there for up to six years. When customer takes steps to clear their debt, we'll ensure all payments are reflected on their credit file within 30-50days. Then once the account has been paid in full, we'll update the credit reference agencies and ensure the default also states it has been satisfied.

To support you with your concerns and investigate the matter I've sent you a direct message.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

👎🏼👎🏼👎🏼👎🏼 Fake company

1 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Good morning,

Lowell are fully regulated by the FCA and the ICO and we work within all regulatory requirements to deliver the highest level of support for our customers. Please be assured that any contact we attempt is part of our responsibility to help our customers manage their debt.

We strive to provide the highest level of customer service and support for our customers. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and offer you my support.

I've sent you a direct message so we can talk in more detail.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

I've just received a letter from Lowell…

I've just received a letter from Lowell saying I owe money from a paypal bnpl a.c from 2 years ago.... I don't have this a.c..... interesting to see others are having problems too

22 de abril de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hello Diane,

I'm very sorry to hear this.

To fully investigate the matter and offer you my support, I've sent you a direct message.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

These people are vultures

I recently received a collection correspondence for a utility bill which I have no knowledge of owing as I have lived outside of the UK for over 10 years and have had to pay any bills for 12 years. I have contacted the company to inform them that this isn't enforceable, also that I didn't enter any agreement with this company to make any type of payment to them so I will not be paying them. They are requesting proof of identity from me which I refuse as I have provided my name, customer number and the amount and the utility providers name. Under Under the Limitation Act 1980, debts of this age are typically considered ‘statute-barred’, meaning that they are not enforceable through the court system. As such, I am under no obligation to repay this debt, nor am I required to provide any further personal information. I have informed them that Continued contact on this issue will be considered harassment, which is against the principles of fair and transparent data use under the Data Protection Act 2018 and GDPR. They have responded to say that they will continue to contact me and they are obliged to continue to tell me the next steps that they will take. These companies are disgusting. They have no morals and do not care about people, they are only interested in money. Ana I read that you deal with buying the debts and therefore you should be aware that people are not obliged to pay you as they have not entered contract with your company to make any kind of payment.

23 de abril de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Edit 26/04/2024:

Good morning Teresa,

Thank you for getting back in touch.

I have reviewed your account and I can see you have been in touch and your concerns are been dealt with by the relevant department.

Kind regards,
Ana



Good morning Teresa,

I'm sorry to hear this.

Before we purchase a debt extensive due diligence is completed. However, if a customer had any form of dispute regarding the validity of the debt, we're here to listen and work with them regarding the matter.

Although our customers don't actively choose us, within the terms and conditions agreed when opening the account it will state that the matter can be passed to debt purchaser/collector if those terms and conditions are broken. Once an account has been assigned to us, we can offer lots of affordable and flexible solutions to help them manage their debt realistically.

I'd like to take this opportunity to work with you and ensure we get to the bottom of this. You will shortly receive a message from Trustpilot asking you to provide further information so we can get in touch with you to support you further.

I hope to hear back from you.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

I would not give this company any stars…

I would not give this company any stars the worst lying corrupt company that i have ever met in my entire life. I hope with me now getting Solicitors involved their company can finally get closed down. They have accused me and Vanquis which they are corrupt as well of owing on my credit card which i don’t as i paid it and so did my dad before i died but guess this they are now wanting the full balance of my credit card even though i have the proof that i have paid it. I also sent the payments to Vanquis to proof that it had been paid and reported it to the Financial Ombudsman and that guy sided with Lowell so was corrupt as well. I now have Solicitors involved and taking legal action and it took me over three years to proof that i didn’t owe my CCJ now finally got it as satisfied but guess who bought it yes Lowell you got it first time. Lowell are so corrupt it is unbelievable.

8 de abril de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Good morning Paula,

I'm sorry to hear this.

We strive to provide the highest level of customer service and support for our customers. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and offer you my support.

I've sent you a direct message so we can talk in more detail.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Mr yunis

This company, in collaboration with O2, is scamming people by defaulting and trying to extort money from them.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hello YG,

I am sorry to hear you haven't had a great experience with O2.

I'd like to take this opportunity to better understand your 1* star rating regarding your experience with us and how we could have improved this therefore I've sent you a direct message so we can talk further.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

I have been advising my disabled son…

I have been advising my disabled son about this company, who have been relentlessly chasing him for an alleged debt to O2 , even though O2 have confirmed that he is not liable as he was a victim of fraud. Lowell have been sent copies of written confirmation from 02 to this effect yet still they pursue and harass him.
Incredibly both limited companies listed on Lowell’s letterhead have been subject to compulsory strike off orders, yet they still act for O2. The letterhead refers to Lowell Portfolio I, which is in default of its obligations . Only Lowell Portfolio IV (which isn’t mentioned on their letterhead) is up to date at Companies House, though it is dormant, and was served notice of compulsory strike off before it submitted up to date accounts.They make false claims on their their website. Sadly the laxity of our laws allow the Directors to carry on like this.

16 de abril de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Good morning Paul,

I'm very sorry to hear this.

To fully investigate the matter and offer you my support, I've sent you a direct message.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

For over a year I got automated phone…

For over a year I got automated phone calls for a random name that has never lived at my address. The caller didn't say who they were but googling the numbers gave me Lowell.

Blocking the calls didn't work I still got messages on my answer machine. I reported them to various agencies and they eventually stopped.

Now I'm getting letters for another name, for a debt that was originally owed to EE. Again for someone who doesn't live at my address. This first came up years ago with another recovery agency who apologised and said my address would be removed from their records. It looks like the debt has been sold again and now these clowns have it.

I'd contact them but looking at their reviews that would be a bad idea. I'm not giving them any more of my details than they already have. I know what would happen if I did this.

The debt is for a massive fifty quid I wonder how much Lowell paid for it?
I've sent their latest letter, which have got more threatening, back to them "not known at this address". I somehow doubt that will be the end of it.

I guess they send thousands of these letters and make thousands of these calls hoping some receivers will pay up to get them off their back. I don't know how their workers can sleep at night.

The template replies on here are funny to read though. The pretence that they only harass their "customers" because they are there to help them is so pathetic it's beyond laughable. They only care about getting money by any means. If the person they are harassing isn't the right person, well who cares, as long as somebody pays. What a shocking way to run a business.

15 de abril de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Edit: 16/04/2024

Hello Arthur,

Thank you for getting back in touch.

I have escalated your concerns to the relevant department and it will be actioned appropriately.

Kind regards,
Ana




Good morning Arthur,

I am sorry to hear this.

As a debt purchaser, we have a responsibility to contact our customers to support them with their debt. To help locate them we may use data matches via credit reference agencies and data management companies.

I'm very sorry to hear our customer has been linked to you incorrectly. I've sent you a direct message to investigate the matter and offer my support.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Old Lloyds account 2001 your company…

Old Lloyds account 2001 your company issued a ccj on a debt that was statute barred by 12 years do you realise it is illegal the ccj failed and was dismissed that was 2014 now 10 years on you are still trying to get payment for a debt that was statute barred in 2007 I've repeatedly asked for copies of cca and proof that the ccj was settled in your favour you gave me some bull about a £1postal order I've asked for evidence of payment guess what you have no records of any thing dear ana what's the point contacting you all you want is money how can you work for company that break the law by trying a ccj on a statute barred debt how can you sleep at night my name is George Taylor 29/12/51 look up your injustice

18 de abril de 2023
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Good morning Linda,

I'm sorry to hear this.

We strive to provide the highest level of customer service and support for our customers. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and offer you my support.

I've sent you a direct message so we can talk in more detail.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Replied to 96% of negative reviews



Replied to 96% of negative reviews. Says it all doesn’t it Lowell

1 de abril de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Good morning Nelson,

I am sorry to hear you haven't had a great experience.

We pride ourselves on being fair and supportive to all of our customers, allowing them to manage their debt on their terms. If this hasn't been the case, I'd like to take this opportunity to fully investigate the matter and offer my support.

I've sent you a direct message so we can talk in more detail.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Just answer the phone.

Just answer the phone.

And stop moving the goalposts.

28 de março de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hello Ed,

I'm very sorry to hear this.

To fully investigate the matter and offer you my support, I've sent you a direct message.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Wurde von ABC Finance an Lowell Group…

Wurde von ABC Finance an Lowell Group "weitergereicht" Damit fing das Drama an, was mich in nachherein richtig Geld gekostet hat !

Jederzeit gegen Weiterleitung an Lowell Einspruch erheben ! Drohen mit Rechtsbeistand bei Nennung von Summen, Zinsen oder Ausständen ! Typische Inkasso Gebahren ! Widerlich !

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hello,

I am sorry to hear you haven't had a great experience.

I believe your review is meant for lowellgroup.de.

Kind regards,
Ana

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