Lowell Group Avaliações 354

O TrustScore é 1 de um total de 5

1,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

constant harassment from my experience and every other experience i've heard.. extremely suspicious company. i don't trust the trustpilot reviews they shove in your face on their website at ALL. su... Ver mais

Avaliado com 1 de um total de 5 estrelas

Still a shit show of a company the reviews say it all to be fair .. even tho they have tried every trick in the book to get me for a payment they cant even force and lieing by saying ive got a ccj whe... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Meine Frau hat eine Forderung eines Kreditkartenunternehmens nicht beglichen ( sie ist Brasilianerin) und Lowell hat diese Forderung gekauft. Als ich die Briefe von Lowell gelesen hatte, habe ich... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They bought bad debt of mine, and despite their various tactics to try and seduce me into paying, failed miserably. I wrote informing them I was 'judgement proof' and not to waste their ti... Ver mais

A empresa respondeu


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

354 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Would not rate one star if I could…

Would not rate one star if I could horrible company with scare mongering tactics for years I've been getting threatning letters emails on a 26 year old statuary barred debt threatning court action which is no longer possible due to the statue of libertations act yet they keep on trying the same intimidating ploy to try and get money which they will never get contact them not in a month of Sundays would I ever some people are scared of this company me I just ignore them they will try anything and if it carrys on I will be contacting the appropriate authoritys and report the vile bunch of bullys.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

pete hennessey,

Thanks for reaching out to us here and for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Total cowboys

I took lowells to court and in mediation it was agreed if I dropped it they would never contact me again and remove the fraudulent debts off my credit report.
Yet a few months later all the harassment has started again.
I am now actioning it back to court, this company are absolute cowboys.. happy to supply evidence of mediation and will update court outcome on here and youtube.
I was expecting this to happen after years of lies and harassment so fully prepared for it.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Nathan

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

They keep harassing me for a debt I…

They keep harassing me for a debt I don't owe. They have not sent any paperwork to prove I owe tge debt which I believe they have to do now by law. When they call it comes up as suspected spam. Plus they demand all my personal details before they talk to me. Sorry but I don't give my DOB over the phone or online. There are so many scams you don't know who to trust. All they do is keep making threats. I will be happy to go to court as they are breaking the law and I will sue for compensation.

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Mr Barry French,

Thanks for reaching out to us here. We take all feedback seriously and we've sent sent you a DM to see what we can do to support you.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

hochgradige verbrecherbande fälscht…

hochgradige verbrecherbande fälscht unterschriften spioniert daten aus um menschen zu schädigen erpresst menschen droht diese vbr gh in knast bka is informierzt

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi g,

Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ so we can offer you our support.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Used to be a 3 mobile costumer many…

Used to be a 3 mobile costumer many years ago. Recently I Started to receive letters from Lowell regarding a 3 mobile debt. (I didn’t have any debt) The name on the letter is very similar to mine and has my address, so I opened by mistake, Also There was no one with this name ever at this address. Fraudulent people!!

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Mariana

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 5 de um total de 5 estrelas

Very easy to do payments with over the phone and very understanding 👌 👍 and very polite 😀 👍 👌 😊 😄 🙂 😀

Very easy to do payments with over the phone and on the website, the staff are very helpful and mega polite 😀 👍 😄 😊 👏 👌 😀

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Wesley


This is fantastic to hear! Thanks for taking the time to share your positive experience.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

I first got a Vanquis card in 2017…

I first got a Vanquis card in 2017 Lowell are absolutely corrupt they make out they have had no payments from myself and my dad as he dad nearly 5 years this year. They sent me a letter saying I owed £300 I sent them proof of payments and now they have the audacity to say I owe the full balance of my credit card when I definitely do not. These people are liars they have bullied me when I am ill and going through hospital tests they make me sick to my stomach. I have had this since 2021 after my dad died as soon as I applied for a mortgage horrible Lowell rear their lying heads yet again and deliberately screw it up. I don’t want anything to do with this company I would give them no stars they absolutely disgust me the fact they have now sent two letters one for £300 and the other for £540 so the full balance when i don’t even owe it. I find it atrocious that I show proof with payments yet these bloody idiots excuse me of more I have literally had enough of these lying incompetent people and I am now taking legal action they know what I am going to do through and yet they still continue to to harass and bully me it is called disability discrimination. I have not putting up with it any longer.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Paula Riding,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

This company took a charging order out…

This company took a charging order out on my property
The debt was paid in monthly instalments
totally
However I have received a letter from there parent company Overdales saying I owe the original debt
Lowell’s never removed the charging order or sent me notice of completion of the debt
However I have all bank statements to prove this has been payed
Watch out for legal action against Lowell’s and Overdales for fraud
I have now received a request for further info on the 17th February 2026 and have responded on the same day
If you require further information I suggest you contact your pet solicitors with the case Number provided they have my email address home address etc as all communication must be in writing no phone calls will be acceptable
A response from yourselves is required within 7 working days
This company has contacted myself again saying they have handed this to there partner company Overdales and I am to deal with them
Neither company will answer my questions to prove that this debt has been paid and is a complete scam as I have bank statements to prove this has been paid and is
I have requested all the data held by this company under the freedom of information act but not convinced I will ever receive it as they both continue with this scam
However the relavant authorities have been informed and this all points to FRUAD

29 de janeiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi David Arnold,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly.


Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

They are bully

They are bully. They aim to obtain monies by harassing, bulling and mental pressure. They keep telling people that they can legally do this but they are lying. Check the validity of their right on government websites. You can sue them privately via money claim on line. Do not let them to intimate you. They were trying to obtain monies form me for debts that were past its limitation and kept doing so for. I am beginning a private prosecution and will let a judge to hear it all.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi apama pouratian,

Thanks for getting in touch again. Since you posted this comment, we’ve been in touch with you and are currently corresponding with you regarding these matters.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Dishonourable Company

I completed a full private remedy process with this company and served a Notice of Dishonour & Perfected Claim.They did not provide any verified claim or lawful rebuttal.This message stands as public notice that the matter is recorded in dishonour and remains unrebutted.

1 de novembro de 2025
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Harley,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Serious concerns about inaccurate default, ignored correspondence, and lack of investigation

I’m raising this review because I’ve experienced significant issues with Lowell’s handling of an account they purchased from PayPal/Moorcroft.

Lowell added a default to my credit file for a PayPal Pay in 3 agreement — a product that PayPal does not report to credit reference agencies and does not default under the Consumer Credit Act. Before Lowell purchased the account, I had an active repayment plan with Moorcroft, and payments were being made. Despite this, Lowell:

registered a default that never existed with the original creditor,

backdated the default to a time when they did not own the debt,

failed to reconcile payments already made to Moorcroft,

and provided no evidence that a default notice was ever issued.

I contacted Lowell multiple times with detailed information, including emails and a recorded‑delivery letter. Their only reply was a generic message claiming they had already issued a “final response” in December — a response I never received — and they have ignored every subsequent email I’ve sent asking them to address the inaccuracies.

I’ve since learned that many other customers have raised similar concerns about PayPal accounts being defaulted incorrectly after being sold to Lowell. This appears to be a wider pattern, not an isolated case.

Given the lack of investigation, the failure to respond properly, and the serious impact this inaccurate default has had on my employment and mortgage process, I’ve now escalated the matter to the Financial Ombudsman Service and the Information Commissioner’s Office.

I would welcome a proper review of my case, but so far Lowell has not engaged with the evidence I’ve provided.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Olu,

Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ so we can offer you our support.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

An alleged debt close to 20 years old…

An alleged debt close to 20 years old which was confirmed in writing as not ours. They ignored the letters so phone call requesting them to back off as its not our debt and no knowledge as nothing on credit file etc and they claim it won't go away unless its paid. Have formally written to them requesting them to leave us alone as any alleged debt is stature barred and the despite the lack of any supporting documentation provided by them they continue to ignore this so now reported to the FSA for possible fraudulent practices.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Paul

Thanks for reaching out to us here and for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Their complaints department don’t know…

Their complaints department don’t know the law they will take money from any vulnerable person.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Chema Gonzalez

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Elendig services og svindel! 😡

Elendig services, nu er de begyndt at svindle sælger gammel gæld efter Skifteretten godkender Gældssanering sidste år, 11-1-2026,modtog jeg to breve, hvor de oplyser de har solgt gælden til Irland, den går ikke, da jeg har fået omtalte Gældssanering godkendt sidste år ,og de var informeret, håber de kan finde nogle penge, de har skudt sig selv i foden 😅.
Et svindle firma der kradser penge ind for Danske bank, tak for Kaffe, de er fuld af plat og svindel det går den vej Hønsene hakker, Staten glemmer ikke, de får en over næsen forhåbentlig, da det er Skifteretten i Randers der har godkendt omtalte Gældssanering!

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Jens Hansen


Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ so we can offer you our support.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

STATUTE BARRED DEBTS - UPDATED

THIS COMPANY CHASE STATUTE BARRED DEBTS, THE THEY WILL LIE TO YOU AND SAY THAT THEY CAN CHASE IT THROUGH THE COURTS. DO NOT PAY A PENNY UNTIL THEY HAVE GIVEN YOU EVIDENCE OF THE DEBT, AND IF THE DEBT HAS HAD NO CONTACT OVER 6 YEARS, EVEN WITH A CCJ, YOU MAY NOT NEED TO PAY.

UPDATE - CLEAR REFUSAL TO PROVIDE EVIDENCE OF DEBT. COMPLAINT LOGGED SO FCA CAN INTERVENE.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Tom Woods

Thanks for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

second review of the most incompetant company LEAVE ME ALONE

You haven't answered a single question all you have are accusations of payment and claims that you're rated 5 stars but I go online and its 1 star, all of which are the same experiences that I am having to deal with due to your incompetence, you're previous email was on a no reply email of a receipt that as I am aware I yes I have already paid yes PAID with no actual information just "here are the receipts you asked for" I asked not for receipts but for reason, until you actually communicate like an actual company I am only to believe this is some kind of fear mongering scam!

25 de dezembro de 2025
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi william addison,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Lowell gave me ccjs on statue barred…

Lowell gave me ccjs on statue barred debts. Don't know why the court allowed this.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Bad Apple UK Deep House

Thanks for reaching out to us here and for asking about statute barred debt.

It’s a subject that’s a little too complicated to go into here. But we do have a useful guide on our website that explains the basics about it. You’ll find it here https://www.lowell.co.uk/help-and-support/debt-guidance/what-is-statute-barred-debt/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.


Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

You do what under one star I was going…

You do what under one star I was going to give you below the below so you're another shark company that is a part of the Lowell family very nice building very nice building you build with peoples that's

24 de dezembro de 2025
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Ivaylo Т Ustaliev

We take all feedback seriously and if you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks
Jessica

Avaliado com 1 de um total de 5 estrelas

Keep knocking

Throughout the duration of your hold on my debt, I have not received any correspondence or communication from you.
This statement is contradictory because I have been under review for the past 20 years and have had to pay every penny to meet your strict criteria.
Now when I wanted to repay you, you're still maintaining the right to delve further into 'my business'.
You proposed a counter offer of 40% in real figures from £1159.18 > 695.51 before granting me the redemption figure offer that was rejected at 60%.
Even adding a pound to launch the one-time payment for closing the account.
It is fortunate that I am not going through the Ombudsman to discuss this matter further, as every agency that purchased this original debt outstanding has earned a profit for the past 20 years to date.

It took me 5 phone calls of which 2 were wasted on the bot.
Blocking customer service agent and 3 attempted calls to deal with this stressful situation.
The 1st agent refused to give redemption figure because I would not answer more personal reasons for discharging the debt.
And sent me an email generic link detail which my bank did'nt recognise as 'Lowell' and should of been 'Lowell Portfolio Ltd'.
The 2nd put forward my proposal of 60% which was countered with your offer of 40% even though I pointed out that by paying today would shave off four more years of carring a noose round my neck for the past 20 years.
The third lost call and the fourth managed to trace the lines of the other 3. After repeated q'ns contrary to 2nd agt proposal to direct debit one off payment I was invited to sacrifice another £ 1.00 to make the payment over the phone which failed three times.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi david keohane

Thanks for reaching out to us here. We take all feedback seriously and we've sent sent you a DM to see what we can do to support you.

Thanks
Jessica

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