Lowell Group Avaliações 354

O TrustScore é 1 de um total de 5

1,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

constant harassment from my experience and every other experience i've heard.. extremely suspicious company. i don't trust the trustpilot reviews they shove in your face on their website at ALL. su... Ver mais

Avaliado com 1 de um total de 5 estrelas

Still a shit show of a company the reviews say it all to be fair .. even tho they have tried every trick in the book to get me for a payment they cant even force and lieing by saying ive got a ccj whe... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Meine Frau hat eine Forderung eines Kreditkartenunternehmens nicht beglichen ( sie ist Brasilianerin) und Lowell hat diese Forderung gekauft. Als ich die Briefe von Lowell gelesen hatte, habe ich... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They bought bad debt of mine, and despite their various tactics to try and seduce me into paying, failed miserably. I wrote informing them I was 'judgement proof' and not to waste their ti... Ver mais

A empresa respondeu


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

354 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unberechtige Forderungen

aufgrund eines riesen Fehlers von Sirius Inkasso und EVAG heute Ruhrbahn sollte damals alles geklärt sein mit meinen schoko ticket von 2015 mein Vater hatte sich mit der ruhrbahn auseinandergesetzt und es wurde uns versichert es sei geklärt denn dieses genannte Ticket lief über meine Mutter und nicht über meinen vater oder über mich dies scheint aber nicht der Fall zu sein das es geklärt sei denn ich habe mittlerweile 10 Negative Einträge in meiner SCHUFA angefangen 30. März 2015 und erst weiter geführt am 31. Dezember 2022 währenddessen stieg die Summe immer weiter ohne das ich je einen Mahn Brief erhielt dazu muss ich noch sagen das ich zu dem Zeitpunkt nicht volljährig war somit ist dies nicht gültig denn ich bin am 30.12.2001 geboren ich verweise noch auf den Artikel der WAZ
Vom 29.08.2015 wo die EVAG jedem versicherte dies zu klären dies war bei mir Anscheinend nicht der fall und ja wir haben uns dazu gemeldet jetzt bin ich aber hier mit meinen 22 Jahren und mein SCHUFA score ist so in den keller gerutscht das ich nichts mehr machen kann weder Verträge noch sonst irgendwelche größere beschaffungen da ich auch keinen Kredit mehr bekomme

15 de novembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi DasBaum,

Please contact our team directly for support at https://www.lowell.co.uk/contact-us/ or https://www.lowellgroup.de/kontaktformular-konsumenten dependant on who your account is held by.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

DISGUSTING LIARS AFTER MONEY WHEN DEBTS ARENT EVEN PEOPLES DEBTS

Since you like taking the P out of people, I will leave this here. I issued an initial complaint to yourselves as the debt I initially received is not mine. I issued a complaint and to summarise you clearly stated yourselves to have upheld my complaint with sincerest apologies due to the distress of being contacted for a debt not mine on top of losing my mother and having a family with a 2 year old to provide for too. None of the less the debt is NOT mine which I have the entire document of yourselves confirming. However, you have sent me an email stating I need a payment plan and you have tried to contact me regarding it. Why are you STILL pursuing me for a debt that you confirmed is not mine and upheld my complaint with sincerest apologies telling me that it was basically resolved and done with to now be still harassed for a debt even clarified by yourselves as not mine. You have caused me further mental and emotional distress, I want this addressing promptly and dealing with or I will be pursuing the relevant Ombudsman and even seeking action to take it further as what you have done is disgusting and now proceeding to do. My initial complaint reference is: 572802.

Regards.

14 de novembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Tia Lee,

I'm sorry to hear this.

I can see you have already left a review on our .co.uk page and we have reached out requesting further details to offer our full support.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Added a default whilst repaying

Lowell added a default to my account whilst I was on their repayment plan and refuse to redact this even though I went through the correct complaints procedure and gave all the proof possible.

27 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Kirk,

I’m sorry to hear this. Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDIT 28.10.24 8:57AM
Hi Kirk,

Thanks for getting in touch again.

If you want to take this further, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Getting hounded about debt that was…

Getting hounded about debt that was paid off years ago, can't just email them to tell them to sod off, and I'm not going to phone someone, as I'll just yell at them.

23 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Hotdog,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Constant harassment

Constant harassment, I can tell you this Lowell Muppets, I'm done with you. You continue to contact me and see what's coming your way. Belle ds.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Ian,

Thanks for telling us about your issue Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Avaliado com 5 de um total de 5 estrelas

Wow after paying off some of my debts…

Wow after paying off some of my debts in full a few years ago they gave me some time before I had to pay the rest of my debts which I will start paying next month...Many Thanks Lowell

19 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Sababu,

Thank you for your kind words. We appreciate your feedback and are glad to hear that you had a positive experience.

Kind regards,

Catherine

Avaliado com 3 de um total de 5 estrelas

Please can you remove my paid off…

Please can you remove my paid off accounts off my credit file. Still showing as active, not acceptable.

16 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Danielle,

Thanks for telling us about your query. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Already registered

Already registered, not accepting my password, sent rest link, as soon as it was received it had expired within seconds. How are you supposed to set up a payment plan if you can't get past log in? Really bad site

15 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Patricia,

I’m sorry you’re having problems with our app. Please contact us Digital@lowellgroup.co.uk so we can look into it for you. We’ll need your Lowell account number and the error code you’re getting when you’re trying to use the app. In the meantime, you can access your account through our website, www.lowell.co.uk.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Horrendous Experience with Customer Service and Coordination

I had two accounts with them and faced numerous hardships and difficulties, but I still tried to communicate and work something out. I would message about one account, but they would reply about the other, and this frustrating cycle continued. Additionally, it took them weeks to respond each time.

Eventually, they passed the account over to Overdales, despite having already agreed on a settlement. They didn't proceed with it because they wanted to ensure I paid off other debts first. I had clearly told them that I received money from my family as a gift to help me become debt-free. Their lack of coordination and slow responses made an already difficult situation even worse.

To make matters worse, their customer service was unhelpful and often dismissive. It felt like they didn't care about my situation at all. The entire experience was incredibly stressful and disheartening. I called many times, and after waiting 30-60 minutes to get an answer, I was often told they couldn't help me.

17 de maio de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Mike,

I'm sorry to hear you’re unhappy with our service.

We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/

Please use the complaint form on that page or get in touch so we can investigate your complaint thoroughly. And don’t worry, while we’re doing that, we’ll place your account on hold.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Lowell.....THE TRUTH

Lowell have been chasing and harassing me by phone since 2011... when you block their number company policy makes them use another number ..constant harassment...they make it impossible to pay them .website don't work ..twice Friday I tired payment 2 different members of staff ....I owe a whole 43 pounds ..my credit score is always affected as down as default every month ...I expect ten yrs from now this all be a public scandal just like the post office...2020 lowell pushed me to suicide with there constant harassment..

13 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Tony,

Thank you for opening up to us.

Your health and wellbeing are important to us - please get in touch at https://www.lowell.co.uk/contact-us/ so we can help you get the support you need. Or, if you’ve got an online account with us and would prefer not to talk, just sign in and use Live Chat.

Also, you can find out more about several organisations that provide free practical advice and support during difficult times at https://www.lowell.co.uk/help-and-support/health-and-wellbeing.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

It’s a shame but this organisation…

It’s a shame but this organisation doesn’t help people to get out of debt, they make money buying debts and destroying people’s lives for years.
I don’t know if there is other ways to sort out this but this company is definitely not focused on helping.

6 de outubro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Marcin,

Thanks for telling us about your issues. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Avaliado com 1 de um total de 5 estrelas

Set up a direct debit and took money…

Set up a direct debit and took money from my account without permission. Don't know who they are and have no debts with anyone. When phoned, they couldn't find any details on me or the transaction.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Edit 30/09/2024:

Hi Christine,

Thanks for getting back in touch.

Unfortunately I am unable to locate an account with the details provided. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you.

Kind regards,
Ana



Hello,

I’m really sorry to hear this, Christine. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

This "company" is a criminal…

This "company" is a criminal organisation specialising in fraud, extortion, and malfeasance. I advise anyone who is paying them to stop! There is a registered complaint against them with the financial ombudsman.
They have no legal or lawful right to conduct their "business". No debt is being paid, Lowel are collecting the money for themselves. If you doubt this get the book: The Title is Unimpotant by P Michael Yates. Read it and fight back!

Having read their reply; about being regulated by the F.C.A, it was the F.C.A. that referred me to the financial ombudsman after reviewing my evidence. They told me that given the seriousness of the situation an independent investigation is required. Debt collection Agencies ARE criminal organisations. I will leave a review here every time you send illegal demands for money to my address, and of course after the ombudsman SHUTS YOU DOWN!

9 de setembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Jayne,

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at https://www.lowell.co.uk/contact-us/ .

You can also find useful information about some of the legal positions behind debt companies at https://www.lowell.co.uk/help-and-support/faqs/assignment-of-debt/.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Wrote an accurate review asked to…

Wrote an accurate review asked to respond and discuss matter and did and still no response it just gets worse not better

3 de setembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi Barry,

I can see you've been in touch with us and are doing what we can to help. We will be in touch as soon as possible.

Thank you for your patience,
Ana

Avaliado com 1 de um total de 5 estrelas

I'm really rather angry!!

I'm really rather angry!!
I've recieved a letter from lowells stating I owe money on a mbna card and to gey in touch.
I've never had an mbna card ever.
I've only had capital one and barclaycard credit cards.
My capital one is paid in full
My barclaycard has been stopped and no charges at present as I physically couldn't afford payments and was told by barclaycard payments would be stopped.
I'll put my hands up to these.
If I've had mbna card, why have I never received a statement or any letters from them chasing payment?
Or any calls chasing payment??
I really am certain that someone else has taken a card in my name defraudently.
What can I do about this?

8 de setembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi,

I’m really sorry to hear this, Karen. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Still sending me daily emails it’s a…

Still sending me daily emails it’s a harassment
If it continues I will be taking them to court for
Mental and stress pressure these emails serve no purpose as I have a payment plan already
Get a grip you useless so called company

7 de setembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi,

I’m really sorry to hear this, Keith. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

So this company is looking at a big…

So this company is looking at a big court case claim against them for 1 simple reason.

They have bought my debt supposedly which is 5 O2 accounts which I find hilarious as I’ve never had 5 accounts and just to clear things up wouldn’t it flag up on your end that it’s strange 1 person having 5 accounts for same company. Now most Telecoms companies even if you add lines to your current contract is 2 or 3 which I have never done with O2. Also if I couldn’t afford 1 debt with O2 then how have I managed to get another 4 which doesn’t make sense as it should go through a credit check.

Don’t believe me then why does EE go through credit checks for Sim Only.

You’ve bought this debt with your eyes shut and due to O2 negligence and not performing affordability checks I will be sueing also I will be sueing Lowell for taking this debt and pursuing this debt which is Wrong.

So in my eyes you buy a debt and go on what they tell you without asking the other person.

All I can say is good luck when my solicitor speaks to you.

Also everyone makes sure you’re aware about IRRESPONSIBLE LENDING. Because companies like these are not happy that we know because we can claim back.

Don’t check Irresponsible lending through Lowell but check through the company you owe it to and then you can sue Lowell for buying a debt and pursuing you for a debt that is wrong. Goes to show everything is 1 sided when it comes to money.

Believe me I won’t stop until companies like this are shut down.

You’re not in a contract with Lowell. They’ve just paid your debt for you.

You can reimburse Lowell for what they bought it for but make sure you request proof.

2 de setembro de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi,

I’m really sorry to hear this, Daniel. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,
Ana

Avaliado com 1 de um total de 5 estrelas

Do not expect when you clear your debt…

Do not expect when you clear your debt they will inform anyone it's now 11 weeks since I paid the debt. I have phoned no explanation just talk about other things compete waste of time if you want to increase your credit score. I will probably get the same rubbish response certainly not contacting them again

30 de agosto de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi,

I’m really sorry to hear this, Linda. Thanks for reaching out to us here. We’ve sent you a Trsutpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Can’t give a zero

Can’t give a zero. Absolute set of cowboys! Been harassing me for years for debt that isn’t anything to do with me. This is despite me providing evidence that this is mistaken identity and them agreeing only to then start hounding me again. I have now raised this with the financial ombudsman as this has obliterated my credit rating. Unbelievable how they can operate like this. Remove my details from your database and find the actual person you’re looking for. Do your job. Update, since raising this I have now received a letter from you saying that you’re taking legal action. Good luck! I look forward to hearing from you.

29 de agosto de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Edit 05/09/2024:

Hi Chris,

Thanks for getting back in touch.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks,
Ana





Hi,

I’m really sorry to hear this, Chris. Thanks for reaching out to us here. We’ve sent you a Trsutpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Avaliado com 1 de um total de 5 estrelas

Ich weiss gar nicht was die von mir…

Ich weiss gar nicht was die von mir wollen. Mehrmals täglich ein Anruf mit der Bandansage ich soll mich dringend melden. Überlege Anzeige zu erstatten

26 de agosto de 2024
Avaliação não solicitada
logotipo da Lowell Group

Resposta da Lowell Group

Hi,

We take all feedback seriously. To find out more about Lowell - including the answers to many FAQs that may help you understand our position - visit www.lowell.co.uk/help-and-support.

Thanks,
Ana

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais