Lucky Twice Avaliações 144

don't do it it's a scam they don't pay out
and the games are shit

They give you bonuses to hide behind so you can't withdraw winnings. They bounce back withdrawals to make you keep gambling. They don't let you close your account on their app, no interest in customer's mental well-being. I won more than £2,000 off a £250 deposit. I was nowhere near being able to withdraw due to their ridiculous rules on bonuses. They charge for all withdrawals, worst company ever!

Da evitare, truffa

Rubbish, don’t bother. Doesn’t play bonuses or wins.

I like to think I always provide fair and objective comment when commenting on forums such as this. On line casinos do come in for a lot of stick, sometimes unfairly so. However, Lucky Twice deserve all the rebuke and criticism they get. There are serious issues of credibility with this company. I have recently closed my account or rather requested for closure on account of a game. I was playing that crashed and then did not restore to wear it left off. Worth mentioning that the game I was playing crashed on a winning spin that was then lost. What is most concerning is that there was no record of this activity. I have made repeated requests for my account to be closed only to be provided with ridiculous excuses. Having read some of the other reviews I now see that this is a common problem. I would implore anyone considering signing up with this company to give it a complete swerve. You will get more enjoyment from stapling your head to a lamp post. Their ethics are seriously dubious. Clearly, this company is not regulated in the UK because if it was their license would be revoked in a heartbeat. There is an irony in terms of the militancy of their verification process and yet they don’t adhere to request by customers for closure of account. This is scandalous.

And in the time it took to write their pathetic excuse ridden prose, they could have closed my account!

Dear Rajeev,

Our primary objective is to ensure that we respond to all inquiries and requests as promptly as possible. We understand the importance of timely communication and are committed to providing you with the best service.

However, we would like to bring to your attention that the specific timelines for addressing different types of requests may vary based on their complexity and nature.

We appreciate your patience and understanding as we diligently work to process your closure request. Thank you for your cooperation during this time.

Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat.

Best regards,
LuckyTwice Casino Support

Ticket ID: 5ZHV5W
PREVIOUS MESSAGES:

Scammer's casino, they just steal your money.

Has anyone actually been paid there winnings

Awful customer service. Requested two weeks ago for account to be closed as on gamstop and didnt want to lose anymore money. Still not answered me and my account it still open which has led to me relapsing. I have told them again to close this and the reponse was i have to wait in a queue. Still no email back from them!!

0 stars!
This site is the biggest scam and should be closed down. DO NOT DEPOSIT! They allow you to deposit money but if you try to make a withdrawal they won’t allow it, they use every excuse they can not to accept verification.
AVOID!

Avoid
They don’t pay out verification is impossible I’ve had over 10 withdrawals all been put back into the casino account
Done loads of deposits I never ask them to verify but I did notice there always going to different places
Be aware don’t use this site it’s scammed

It’s completely scammer don’t play here no eny chance withdraw money I’m go to police report this scammer and bank reverse all my deposit

Wacht nu drie maanden!! Account nog steeds niet gesloten ondanks inmiddels een stuk of vijftig emails en chatberichten.
Trap hier niet in want je komt er nooit meer vanaf!

I requested to close my account numerous times, they totally ignore this request.

Ze reageren ook totaal niet op de reviews die over de sluitingen van de accounts gaan.
Ik wacht sinds 4 april al op de sluiting en/of deposit limit en het is nog steeds een onderzoek.
Gegevens over hun licentie weigeren ze ook te geven. Heb het al 5x gemaild met 0 reacties en in de chat zeggen ze al 5 maanden er word snel gereageerd en als ik in de chat vraag naar de details krijg je dit gesprek:
Where can i find your license dfetails
details

You can request that information via the following email:

i did that
5 months ago already
more then 10 times

I'm sorry, , our team will reply as soon as possible.

you said that 5 months ago 4 months ago 3 months ago as well

I have tryed to withdraw my winnings every day from 8th july, theyv cancelled it everytime, its the repeated documents they ask for over and over for vertification, even though i gave them the asked for documents, its one excuse to another, am sending them every document to verify my bank, the same bank account theyv took my deposits from, its been from not having my name on bank card, which is clearly visible above my signature strip, from uploading statements, to then wanting proof of 1st deposit then wanting statement with 3rd deposit, its a con, there just a joke, am glad iv only deposited under £100, i won 1800, my balance has went down & down, theyv cancelled every withdrawel request, in one week theyv cancelled it over 20 times, its causing so much anxiety, i would stay clear, RIP OF SITE THAT WONT PAY OUT,

Scammers and spammers
They keep spamming me with sms messages offering “free money” etc etc -
Stick to casinos with good ratings here on trustpilot that don’t resort to illegal spam to get customers.

The worst casino i played. Games are lagging, service is trash, and trying to close the account everytime they say they are reviewing it. Never play on this casino. Same for the other casino luckymax same scam.

Scam Twice should be the name.
I dont know why these Costa Rica scammers are allowed to run a casino.
Low RTP or no RTP, no payouts and wont close my account.
Very sad and sick. DONT PLAY HERE!!!!!!!

For several times i chat, i email. Also several email adresses used. I want to close my account permently, but they dont honor this., they just dont fix it.
There are no tools on the site ro do it on my own and live chat cant do it they say.
Close my account permently today!

verified within a few hours, withdrawal paid within 24 hours great work guys, def play on here again.