We ordered the maroon tracksuit for my son , and we thought, no way is it going to look as good as that when it arrives ,but - it looks even better. It is such good quality, and stylish and beautiful... Ver mais
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Veja o que dizem as avaliações
I already have some of the lukamachain’s pieces and i can say that not only the quality is good but also the look. I cant say nothing about the customer service cause i never even had the necessities... Ver mais
Bought some clothes for my son and I used the size chart to decide the size. The package arrived very quickly and the clothes were fitting just right. So I have a good experience with this company and... Ver mais
Rücksendungen gehen auf Kosten des Käufers und müssen nach Belgien geschickt werden. Auf der Website wird jedoch damit geworben, dass man einen Retouraufkleber vom Anbieter erhält. Eine Rückerstattung... Ver mais
A empresa respondeu
4,5
Excelente
221 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered on the 29th February
Ordered on the 29th February, still waiting.... its now 13th March
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Lukamachain
Dear,
We hope this message finds you well. We are writing to inform you of an unfortunate situation that has come to our attention recently. It appears that scammers have created fake websites mimicking ours, using our name and images to deceive customers and take their money without delivering the products.
First and foremost, we want to assure you that we, Lukamachain, always ship our products and provide tracking information for every order. Your experience sounds like it might be related to a purchase made through one of these fake accounts, which is not affiliated with us in any way.
We urge you to only make purchases through our official website: www.lukamachain.com. This is the only place where you can be guaranteed the best customer experience and genuine products from Lukamachain.
We, too, have been victims of these fraudsters and have already filed several complaints against these fake webshops. Thankfully, many of these sites have been taken down, but we understand the distress this situation may have caused you.
To help us verify whether your order was placed on a legitimate site, we would appreciate it if you could share the details of your order with us. We can guide you on how to reclaim your money if your purchase was made on one of the fake sites.
There are a few indicators that can confirm if your order was made on a fake website, such as the order number, the email used to confirm your order, and other details. Once we have this information, we can provide you with the necessary steps to resolve the issue.
Please don’t hesitate to reach out to us so we can assist you further.
Thank you for your understanding and cooperation in this matter. We sincerely apologize for any inconvenience this has caused and are here to support you.
Best regards,
Lars-Kristian
CEO
Bad experience
The products looked different to the website and the sizing was bigger than usual. I tried to return them but they make it really, realy difficult.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Lukamachain
Dear,
We are truly sorry to hear about the difficulties you've experienced with your return.
To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.
If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.
We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Best regards,
Lars-Kristian
CEO
Do not use. This place is a scam.
Update
Despite your claims of easy returns your company made it completely impossible to return an order. Replies were sarcastic rude and unhelpful and the return was rejected by your company. Our experience is very different to the helpful and easy returns process you claim to have .
Poor quality product which was impossible to return. Terrible customer service.
Update. In response to the brand’s comments below.
We ordered from the real Lukamachain website, and despite several interactions with the real customer service team they would not help us return product to their distribution centre in Belgium.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Lukamachain
Dear,
We are truly sorry to hear about the difficulties you've experienced with your return.
To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.
If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.
We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Best regards,
Lars-Kristian
CEO
Impossible to return items. Avoid
Impossible to return items to their facility in Belguim. Customer service go out of their way not to help you navigate the issues with duties.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Lukamachain
Dear,
We are truly sorry to hear about the difficulties you've experienced with your return. We want to assure you that our return process is designed to be straightforward and customer-friendly.
To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.
If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.
We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Best regards,
Lars-Kristian
CEO
Comfy clothes
Comfy clothes, a little weak zippers though..
9 de fevereiro de 2024
Avaliação não solicitada
äusserts unseriöses Unternehmen.
äusserts unseriöses Unternehmen.
Rücknahmeprozess bei defekter Ware sehr kompliziert.
Obwohl die Ware bereits seit über drei Wochen zurückgesendet ist wurde die Ware weder ersetzt noch der Kaufpreis erstattet.
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Lukamachain
Sehr geehrte/r,
Wir sind uns bewusst, dass Sie eine äußerst enttäuschende Erfahrung mit unserem Rückgabeverfahren gemacht haben, und möchten uns dafür aufrichtig entschuldigen. Es war absolut nicht unsere Absicht, Ihnen das Gefühl zu geben, dass wir nicht bereit sind, zu helfen.
Wir verstehen, dass Sie die defekten Waren bereits seit mehr als drei Wochen zurückgeschickt haben und noch immer auf einen Austausch oder eine Rückerstattung warten. Das ist sicherlich nicht der Service, den wir bieten möchten, und wir möchten gerne gemeinsam mit Ihnen nach einer Lösung suchen.
Wir sind bereit, dieses Problem so schnell wie möglich zu lösen. Bitte kontaktieren Sie uns, damit wir Ihnen helfen können, die Situation zu klären. Wir möchten alles tun, um sicherzustellen, dass Sie letztendlich mit Ihrem Einkauf und unserem Service zufrieden sind.
Nochmals Entschuldigung für die Unannehmlichkeiten, und wir hoffen, Ihnen bald weiterhelfen zu können.
Mit freundlichen Grüßen,
Lars-Kristian
CEO
Love the Quality on everything
Been ordering since early 2022 and I have to say that the products are very good quality and never had flaws. The shipping is also fast and I never had to wait very long to receive my order although I live in Germany. The one time I had to write a message to the customer support I didn’t have any problems.
7 de fevereiro de 2024
Avaliação não solicitada
I received the package in 3 buisness…
I received the package in 3 buisness days size good nice website !
Just be careful with the return but its written on the website so all good
30 de dezembro de 2023
Avaliação não solicitada
Maat tabel klopt helemaal niks van en…
Maat tabel klopt helemaal niks van en verzending heeft bijna 10 weken geduurd en zou volgens de pre-order max 6 weken moeten duren.
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Lukamachain
Beste,
Bedankt voor je feedback en onze oprechte excuses voor de ervaring die je hebt gehad met je recente bestelling.
We begrijpen dat de pre-order langer heeft geduurd dan verwacht, en hoewel de vertraging inderdaad slechts 2 weken was, hadden we gecommuniceerd dat onvoorziene omstandigheden enige vertraging konden veroorzaken. Helaas was dat in dit geval zo, en we betreuren het dat dit jouw ervaring heeft beïnvloed.
Het spijt ons ook te horen dat de maattabel niet aan je verwachtingen voldeed. We doen ons uiterste best om nauwkeurige informatie te geven, en het is teleurstellend om te weten dat dit in dit geval niet is gelukt.
We willen het graag goedmaken. Laat ons weten hoe we je kunnen compenseren voor de langere wachttijd en de problemen met de maat. Jouw tevredenheid is belangrijk voor ons, en we willen ervoor zorgen dat je een positieve ervaring hebt met Lukamachain.
Dank je wel dat je dit onder onze aandacht hebt gebracht, en we hopen de kans te krijgen om het goed te maken.
Met vriendelijke groet,
Lars-Kristian
CEO
bought the clothes excpecting it to…
bought the clothes excpecting it to come on time took its time and ontop of that i had to pay for the imports which is fine but didnt send me a link or anything for me to pay..
29 de outubro de 2023
Avaliação não solicitada
Resposta da Lukamachain
Dear,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent purchase.
We understand that receiving your order took longer than expected, and we regret any frustration this may have caused. Regarding the import fees, it's important to note that for certain countries outside the EU, import costs may indeed be charged by your local government. These fees are beyond our control, and we strongly recommend that customers check potential import duties before making a purchase.
While we do our best to inform customers about possible additional charges, we understand that this situation was not ideal for you. If you did not receive the necessary information to complete the payment for these fees, we apologize for any confusion caused.
Please let us know if there is anything else we can assist you with. We’re here to help and ensure you have a positive experience with Lukamachain.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Lars-Kristian
CEO
Ce n'est pas sérieux
Cela fait depuis le mois d'août que j'attends l'article.
On reçoit des réponses laxistes ou qui planifient la livraison. Mais cela fait 2 fois deja que la livraison est repoussée et on nous dit Relax.
La demande de remboursement est tout simplement ignorée.
Ce n'est pas sérieux.
11 de agosto de 2023
Avaliação não solicitada
Resposta da Lukamachain
Cher,
Nous tenons à vous présenter nos plus sincères excuses pour l'expérience que vous avez vécue. Nous comprenons parfaitement votre frustration et sommes désolés que votre commande ait pris autant de temps à être livrée, avec des réponses qui n'étaient pas à la hauteur de vos attentes.
À l'époque, notre service client n'était malheureusement pas à la hauteur, mais nous avons depuis apporté de nombreuses améliorations pour éviter que cela ne se reproduise. Votre satisfaction est notre priorité, et nous aimerions vraiment savoir comment nous pouvons vous aider à transformer cette expérience en quelque chose de positif.
N'hésitez pas à nous contacter pour discuter des options possibles afin de vous offrir une meilleure expérience.
Merci de votre compréhension, et nous espérons avoir l'opportunité de regagner votre confiance.
Cordialement,
Lars-Kristian
CEO
Very fast shipping
Very fast shipping to finland and good quality. Sizes tts every time(only have experience from jeans and cargos) im 188cm and my waist is 34 and cargo size L and it was like made for me. Perfect👌
29 de setembro de 2023
Avaliação não solicitada
Ik wil niks anders meer
Geloof me, ik heb alles van LKMC en de kwaliteit is onbeschrijfelijk goed.
Ik bestelde bij LKMC om 22:30 en het werd de volgende ochtend om 9:00 geleverd.
mijn vriendin die in Amerika studeert kreeg haar pakket na 3 dagen
Believe me I have everything from LKMC and the quality here is indescribably good
I ordered from LKMC at 10:30 p.m. and it was delivered the next morning at 9 a.m.
my girlfriend who studies in America got her package after 3 days
18 de agosto de 2023
Avaliação não solicitada
RETURN REJECTED!! SCAM
Ordered item but was too small so reordered correct size and returned first hoodie as per instructions from store to ShopWeDo. ShopWeDo refused to accept our return and it is now showing as return to sender. We are unable to trace the package and it appears to have been lost!! Lukamachain refusing to refund and we are now out of pocket. Shocking customer service. DO NOT USE!! Return policy is a scam
3 de agosto de 2023
Avaliação não solicitada
Resposta da Lukamachain
Dear,
We are truly sorry to hear about the difficulties you've experienced with your return.
To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.
If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.
We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Best regards,
Lars-Kristian
CEO
Hat mehr Aufmerksamkeit verdient
Ich bin über TikTok auf lukamachain aufmerksam geworden und das war wirklich eine Bereicherung nicht nur für mich sondern vor allem für meinen Kleiderschrank die Lieferungen waren bisher immer pünktlich die Sachen waren in top Qualität und haben das beste fit was ich je hatte als Beispiel die Hosen sitzen wie angegossen mit einem super schönen baggy style aufjedenfall zu empfehlen die preise sind auch gut für die Qualität und das Advertising zusammen mit der Gestaltung der Seite eine 10/10
31 de julho de 2023
Avaliação não solicitada
Super cool pants
Super cool pants. Really good quality and fast delivery straight to the door. I recommend going down a size from what they recommend.
11 de janeiro de 2023
Avaliação não solicitada
Misleading pictures and sizing info
Misleading pictures and sizing info. Medium is pretty much xl, and choose carefully cus its pretty much impossible to return
3 de novembro de 2022
Avaliação não solicitada
Resposta da Lukamachain
Dear,
We are truly sorry to hear about the difficulties you've experienced with your return.
To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.
If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.
We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Best regards,
Lars-Kristian
CEO
Perfect!
Hele snelle levering!! De kwaliteit is perfect en het product is super mooi, ik heb een trui en een broek en ben er mega blij mee.
26 de outubro de 2022
Avaliação não solicitada
Top product
Het is super goede quality en super snelle levering
4 de outubro de 2022
Avaliação não solicitada
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