Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... Ver mais
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Veja o que dizem as avaliações
Luma has great products that have been beneficial to my health. Their customer service and support is the best. They always prompt in responding to emails. This is truly one of the best companies I'v... Ver mais
A empresa respondeu
I appreciate the $10 discount on my two items, just wish the regular price was lower (Amazon gives me a better deal on subscriptions, but your products are higher quality). Luma Customer Service was... Ver mais
A empresa respondeu
Quick response. I still need to look for another supplier, but I found out right away that there were no other options.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Informações de contato
Estados Unidos
- help@lumanutrition.com
- lumanutrition.com
4,8
Excelente
150 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easily navigated website with amazing…
Easily navigated website with amazing products run by very professional, friendly people who get back to you in a very timely manner. A really well run, tidy business.
14 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Brian! We're glad the website made things easy and that our team's responsiveness came through — really appreciate you calling out the whole experience like that!
Your customer service team took action…
Your customer service team took action right away to assist with the error on my order and replace immediately to hopefully arrive in time for my vacation
14 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for sharing this! Glad our team could jump on that order error right away and get a replacement out quickly — fingers crossed it lands in time for your vacation! Have a great trip!
Great Service
Sandy and Charles
Great Customer Service!!
They understood my concerns and took care of the issue
Thank you
13 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you! Sandy and Charles will be so glad to hear this — I'll be sure to pass it along to them. Really appreciate you taking the time to share it!
Great and speedy customer service!
Sandy was very helpful in answering my questions about promo codes
12 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for the kind words! Glad Sandy could get your promo code questions sorted quickly — appreciate you sharing your experience!
You answered my question
You answered my question, and did not try to COERCE me into another decision
12 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for sharing this! We always want to give you honest answers, not a sales pitch — so we're glad that came through. We appreciate you taking the time to let us know!
Use another Shipper
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1 Employee Post Office. Prescription are late, Mortgage, Water, Electricity bills sit for days in OKC. I can not do any Buisness with Companies who Ship USPS. SUCKS YOUR PRODUCT IS EXCELLENT. I JUST DO NOT USE USPS EVER.
11 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for the honest feedback, and I'm sorry for the frustration USPS delays have caused — that's a genuinely difficult situation, especially with essentials like prescriptions and bills getting held up too. We really appreciate you saying our product itself has been excellent, and we don't want shipping to be the reason we lose you as a customer. I'll pass your feedback about shipping carrier options along to our team, and if there's a way to arrange a different shipping method for your future orders, we'd like to look into that for you.
I had to have my address changed
I had to have my address changed. The rep was helpful, courteous & very quick to fix this. All good.
9 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you! Glad we could get that address change handled quickly for you — appreciate you letting us know it all went smoothly!
Teturn
Was able to return the item with no questions asked. Do wish that a return free label had been provided.
10 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Brenda! Glad we could make the return itself easy and hassle-free for you. We also hear you on the return label — that's really helpful feedback, and I'll be sure to pass it along to the team. We appreciate you taking the time to share both!
Thorough customer service
Thorough customer service. I informed them of a problem, they responded quickly and solved the issue.
7 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Richard! Glad we could respond quickly and get that resolved for you — we appreciate you taking the time to share this!
Luma ia rhe GOAT of Customer Service
I have been ordering supplements for a long time and your Customr Service is the Best. Fast and Efficient. My issue was resolved in less than an hour. Sandy and Charles were AWESOME! They get 11 Stars out of 10 Gold Stars. Wonderful to have a company who listens to the customer and provides what the customer wants.
8 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much, Norma! An hour turnaround and 11 gold stars — we'll take it! Sandy and Charles will be thrilled to hear this, and I'll be sure to pass it along to them personally. Knowing you've been with us a long time and still feel this way about our service means everything. Thank you for being such a loyal customer!
They addressed my question right away!
9 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thanks so much — glad we could get your question addressed right away!
The customer service responded quickly…
The customer service responded quickly to my questions and when another question needed more investigation, she gave me to someone else who could help more in depth. He got back to me quickly. I was impressed with the quick responses.
5 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for sharing this — we're glad the team was able to get you quick answers, and that the handoff for your more in-depth question went smoothly too. We'll pass along your compliments to both of them!
A quick and efficient response as soon…
A quick and efficient response as soon as I contacted the company.
6 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for the kind words — glad you got a quick and efficient response as soon as you reached out!
Resposta da lumanutrition.com
Thank you so much — we really appreciate the kind words!
LumaNutrition
This company LumaNutrition, has amazing products and the best customer service around!
6 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much for the wonderful review — we're thrilled you're loving both the products and the service. We'll be sure to share this with the team!
I wasn't expecting an answer right away…
I wasn't expecting an answer right away since it was a holiday weekend, but I received an email immediately indicating that my order did go through.
5 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thanks so much for the kind words! We're glad the confirmation email put your mind at ease right away, holiday weekend or not.
I think you doing an outstanding job…
I think you doing an outstanding job with identifying what people need... Keep up the great work... As soon as I need anything else I'm coming to you... It seems to me you know what people want and need...Thank You Again, Harold Black
6 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Harold — we really appreciate that, and we're glad we could help! We'll be right here whenever you need us again.
She was very polite and professional…Dede
She was very polite and professional willing to help
31 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for the kind words — we'll be sure to pass along your compliment to her!
My question was answered quickly. Then they reached out if I had any additional questions.
My question was answered quickly.
4 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thanks so much for sharing this — glad we could get your question answered quickly and that the follow-up check-in was helpful too!
For the few months I was able to use…
For the few months I was able to use your product I was both very happy with it and also with the timeliness of receiving them.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for sharing this — we're so glad you were happy with both the product and the timely delivery during that time!
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