Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Luma has great products that have been beneficial to my health. Their customer service and support is the best. They always prompt in responding to emails. This is truly one of the best companies I'v... Ver mais
A empresa respondeu
I appreciate the $10 discount on my two items, just wish the regular price was lower (Amazon gives me a better deal on subscriptions, but your products are higher quality). Luma Customer Service was... Ver mais
A empresa respondeu
Quick response. I still need to look for another supplier, but I found out right away that there were no other options.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Informações de contato
Estados Unidos
- help@lumanutrition.com
- lumanutrition.com
4,8
Excelente
150 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well timed refills.
17 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Hi Art, thanks so much for the kind words — glad the refill timing's been working well for you!
I received a reply instantly
I received a reply instantly. The instructions on the email were clear and concise!
2 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thanks so much! We're glad the instant reply and clear instructions made things easy for you.
prompt feedback.
Great to have prompt feedback and caring staff. Much appreciated.
1 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much for the kind words — glad our team's prompt, caring support made a difference for you!
I had questions after purchasing and I…
I had questions after purchasing and I was answered promptly. Package arrived quickly..thankyou
1 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for sharing this — glad your questions were answered quickly and that your package arrived promptly too!
I was able to email Luma Nutrition with…
I was able to email Luma Nutrition with questions about their product that I could not find addressed on the website and was responded to immediately. I really appreciate your quick and honest response. I will be returning this product because it did not meet my expectations in the end, but that is no reflection on the company necessarily.
1 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thanks so much for sharing this — glad we could get your questions answered quickly for you. And no worries at all about the return; we understand it's not always the right fit, and we appreciate you giving it a try. Let us know if there's anything we can help with on the return process!
Always easy to navigate and easy to…
Always easy to navigate and easy to make changes.
31 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you for the kind words — glad you're finding it easy to navigate and make changes!
Honest Review
Other than selling an item that doesn’t do what you claim it does, actually stopping my subscription right away without pushing another delivery was welcome. Now maybe you could stand by your claim that if your product doesn’t deliver the results claimed, that you would offer a full refund for the product purchased.
3 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Hi Randall, thank you for letting us know, and I'm sorry to hear the product didn't deliver the results you were hoping for. We're glad we could stop the subscription right away without another delivery going out. Regarding a refund, please reach out to our support team directly at help@lumanutrition.com with your order details so we can look into our satisfaction guarantee and get this sorted out for you.
Easy return experience.
I discovered that the supplements I had started a subscription on made me very sick. I received my next delivery promptly, same as the first one, because I forgot to cancel the subscription. Charles and his company were very easy to deal with and solved my problem promptly and kindly. I will continue to use this service because this company is very easy to do business with.
31 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much for sharing this — we're glad Charles was able to help sort things out quickly and kindly. We really appreciate your continued trust in us!
Prompt refund after 2-3 emails…
Prompt refund after 2-3 emails w/tracking information provided by customer
31 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Hi Ellen, thank you for your patience and for sending over the tracking details. We can confirm your refund has been processed and issued to your original payment method. Please let us know if you have any questions!
I appreciate your quick response.
2 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you! We're always glad to help — appreciate you taking the time to let us know.
Took care of issue immediately.
Took care of issue immediately.
2 de setembro de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Melanie! Glad we could get that sorted for you right away — appreciate you letting us know!
I had an issue with a shipment I…
I had an issue with a shipment I notified them of the problem and they took care of it the very next day. That is what I call customer service.
31 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Rawleigh! That's exactly the kind of service we aim for — glad we could get that shipment issue sorted quickly for you. We appreciate you taking the time to share this!
Rapid replies and very helpful
Rapid replies and very helpful. Answered all my questions.
30 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much for the kind words! We're really glad our team could answer everything quickly and thoroughly. We'll be sure to pass this feedback along — it means a lot to us. If anything else comes up, we're always here to help!
Well I just looked into citrus…
Well I just looked into citrus bergamot,
Couldn't order until next week, I asked if I could still get the discount and was surprised to actually get a response, which was yes! So I'll be ordering soon!
This was around 8-28-26
28 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thanks for the kind words! Glad we could make that discount work for you on the Citrus Bergamot — enjoy your order when it arrives! 🍊
Immediate responses to each of my…
Immediate responses to each of my texts, on a Saturday no less and hours different time zone.
Carefully explained to me the issue, which evidenced they had diligently listened to my concern to begin with.
I couldn’t have more pleased and will be buying all future supplements from LumaNutrition due to mission statement, quality control, good ingredients and outstanding customer service.
29 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much for this — it truly means a lot! We're glad our team could be there for you right away, even on a weekend, and that we could get to the bottom of your concern properly. Comments like this remind us why we care so much about quality and service. We're honored to have earned your trust for future orders, and we look forward to continuing to take great care of you!
Luma customer service is the best I’ve…
Luma customer service is the best I’ve ever found in a supplement company,
30 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Wow, thank you — that means the world to us! Being the best you've found in the supplement space is exactly what we strive for every day. We're so grateful for your trust and support!
Resposta da lumanutrition.com
Thank you, Donna! We're so glad we could get this settled and that you're happy with the outcome. That's always our goal — we appreciate you taking the time to let us know!
Jenny was amazing
Jenny was amazing. Very knowledgeable on how to fix my problem right away. With a beautiful attitude. It was such a privilege to have ran into her to help me. Thanks
26 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you so much, Rafael! We're thrilled to hear Jenny took such great care of you — her knowledge and attitude are exactly what we strive for on our team. I'll be sure to pass this along to her; feedback like this really makes her day. Thanks for taking the time to share it!
Healthy and happy life style for all
A company of kindness and caring about there clients. Respect and a great products as well. Good timely response to their customers needs.
28 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Valerie! Kindness, respect, and taking care of our customers are at the heart of what we do — so this means a great deal to us. We're so glad that comes through in your experience, and we appreciate you sharing it!
I appreciate the call after I sent an…
I appreciate the call after I sent an email, clarifying my previous order!
27 de agosto de 2026
Avaliação não solicitada
Resposta da lumanutrition.com
Thank you, Lisa! We always want to make sure things are crystal clear, so we're glad the follow-up call helped sort out your order. Appreciate you letting us know!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.