EDITED: I purchased one item from your online store in 2024 and have just realised you have been direct debiting 8.99 from my account each month - total of 252 EURO deducted from my account without... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Misleading information on the website and hidden membership, went straight to buy a product and noticed after the payment that to my bill membership wad added. No pop up message. As well they have mi... Ver mais
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I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver mais
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Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were... Ver mais
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Detalhes da empresa
Escrito pela empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito pela empresa
Informações de contato
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Ruim
2 mil avaliações
Pede aos clientes que avaliem
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Scammers
Scammers ! They automatically charge you 8,99 a month and there’s no way of cancelling it they just keep charging you !! I cancelled my membership online on their website 2 months ago and payments still coming out from my Klarna ! There’s no way of speaking to anyone or deleting my information from their website !! I’ve tried to contact with nothing back Had enough now ! Please do not have the cheek to reply with the same rubbish you’ve put to everyone else ! Give me my money back and cancel my membership and then hopefully your company with cease to exist ! Stress that’s not needed you absolute scammers!
28 de maio de 2025
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Didn’t cancel membership and kept charging
Started a trial and decided not to continue it as there went any brands that I wished to purchase from. Cancellation is a 3 part process of cancelling, explaining my reasoning, refusing discounts to stay etc. I recently had money taken for membership. I emailed to say that I had cancelled already and I wished for my member cancellation to be confirmed an a refund given. Refund refused. I’ll be claiming my money back plus leaving a bad review. Would not recommend. Great way to do business luxplus.
Thank you for your reply Luxplus. You clearly did not read from the email sent or above that I have stated that I had cancelled the membership and this was reinstated without my knowledge or consent. Again, a wonderful example of your atrocious customer service. Clearly demonstrated by all of the complaints on here also.
27 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Laura, We do not issue refunds for subscriptions not cancelled in time, as we give ample notification of the membership. Although I apologise that you have a negative experience shopping on Luxplus, I assure you that we've been as forthcoming as possible about the membership. The terms of a Luxplus membership are posted on the homepage of www.luxplus.co.uk, at the bottom of every product page, and in the basket during checkout. Moreover, when you place an order, you must first accept the terms and conditions as well as the subscription conditions before you can proceed to payment. You are welcome to visit www.luxplus.co.uk to confirm this.
Beware of this scamming company …
Bought a lip balm and now they are charging £8.90 per month. Don't buy anything, scamming company as I signed up.for nothing
14 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Liz
Thank you for your feedback, and we're sorry you feel this way. 😓
When you purchased the lip balm, you also became a member of Luxplus. This is clearly stated multiple times during the checkout process, where we inform all customers that they are signing up for a monthly membership at £8.90 after the initial trial period. You also receive a mail with information, if you have not received this, it might be in spam?
Please reach out to us directly if you have any questions we can answer.
Best regards,
Anna, Luxplus🌸
Resposta da Luxplus United Kingdom
CONGRATULATIONS! We have chosen you as the winner of our competition on Trustpilot. We have inserted 100 BonusCash on your profile, which you can use on a lot of amazing products in your next order.
Thank you for your review. We appreciate you taking the time to share your opinion about Luxplus.
We wish you a good day 💝
- - - - - - - - - - - - - - - - - - - -
Hi Eva
Thank you for the positive review ⭐ ⭐ ⭐ ⭐ ⭐
We are glad to hear, that you are happy with our prices and quick delivery!
Best regards
Sofie, Team Luxplus
Avoid this site. Hidden T&Cs
Buy buying a cheap product from this site you will enter into a membership plan with no time limit with an automatic £8.99 fee per calendar month (pcm).
If you don't cancel you will be seriously out of pocket.
It's a legal SCAM.
1 de março de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi John,
Thank you for your feedback.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
You are always welcome to contact us if you have any questions.
Kind regards, Luxplus
Fraudsters
I would advise against visiting their website; it seems to be a fraudulent operation. I placed an order in January 2024, and since then, they have been charging me a monthly prescription fee of £8.99 without my knowledge, via my PayPal account.
Now I am in desperate of trying to get my money back
14 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Sall, Thanks for your feedback.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it. It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order. I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please do not hesitate to contact us if you have any questions.
Kind regards, Luxplus
This is a company that will rob you…
This is a company that will rob you misleading memberships avoid avoid
The replay from this company's customer service must be a copy and paste which I have received by email as well as on this site
crap customer service not helpful in anyway
AVOID AVOID AVOID
20 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Rosie,
Thank you for your feedback.
I am very sorry that you feel this way. That is not our intention.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
You are always welcome to contact us if you have any further questions.
Kind regards, Luxplus 🌸
Worst website ever
Worst website ever! They charged me for a membership that i didn’t even sign up for !!! When i contacted them they said i signed up for the membership but i don’t recall doing that .They refused to give me a refund . NEVER BUY FROM THEM 🚮
9 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Mellisa,
Thanks for your review.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Kind regards, Luxplus
Very misleading. Don't buy from them
I bought some dental floss from this site and was charged a monthly fee for the next six months even though I didn't buy anything more. They said it was a "Membership fee" that I has signed up for though I do't recall this. When I complained they did cancel my membership but refused me a refund.
8 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Peter,
Thank you for taking the time to share your feedback.
Luxplus operates as a membership-based service, where members gain access to exclusive discounts on our products. When you register and make your first purchase, a membership is created, which is clearly stated in our terms and during the payment process.
We always send a confirmation email after the membership registration, and you can manage or cancel your membership at any time through your account on our website. If you have not received this information, it may have ended up in the spam filter.
Best regards,
Anna, Luxplus
SCAM!SCAM!SCAM
SCAM!SCAM!SCAM! Do not buy from this company, you get signed up for a membership which you don’t realise you have done, I contacted them to cancel as soon as I realised this….. it took them weeks to get back to me yet they still charged me for a membership.Their customer service team were rude and non understanding. I explained I was a pensioner and didn’t realise I was signing up for a subscription and that I couldn’t afford it but they didn’t want to know, so 2 pots of cream have ended up costing me over £50 AVOID!!!! these people.
30 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Lynn
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
This people are out here scamming…
This people are out here scamming students and everyday people of £8.99. It’s shameful
If this payment is not returned I will do a charge back with my bank
6 de maio de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Kisha
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
Do not use
I would strongly recommend not using this site. They have a very underhand way of doing business
28 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Sylvia,
Thank you for your feedback. Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 14 days of this membership are free, afterwards it costs 8,99 per month. You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Products that are hard to find are here
Products that are hard to find , I find here . I like a particular product and I can still source some here and it arrives fast . So I am very happy .
12 de abril de 2025
Resposta da Luxplus United Kingdom
Hi Suzanne,
Thank you for your review and five stars⭐
We are happy to hear that you are pleased with our sortiment!
Thank you!
Best regards,
Anna, Luxpls🌸
I’ve had a frustrating experience with…
I’ve had a frustrating experience with that site. Many people encounter issues with unexpected memberships and difficult customer service, especially when it comes to online shopping. It's important to read the terms and conditions of course before making a purchase, but it can be frustrating when these practices aren't made clear upfront.
Make it CLEAR for people and do your business properly and professionally!!!!!!!
4 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi!
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. You can shop for our member prices and create a membership at Luxplus.
The first 14 days of this membership are free, afterwards it costs 8,99 per month.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
You can always cancel or pause your membership on the website.
Best regards
Sofie, Team Luxplus
Ridiculous site
Ridiculous site. They did send the product but it signs you up for a membership and takes payment 2 weeks later without any reminders. They then refuse to refund the membership. And to be honest they are wildly rude over customer support. Scam tactics to rip off customers for a service they did not realise what they are being signed up. I was only looking for a refill of sanitiser gel, ended up probably paying around 20 quid for it
22 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Lena,
Thanks for your message.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Kind regards,
Luxplus
Incorrect product described and…
Incorrect product described and received was advised they would send a return label and still waiting 5 days with no further reply to my many emails sent
7 de abril de 2025
Resposta da Luxplus United Kingdom
Hi Kristy,
I am sorry for the unfortunate experience with Luxplus.
I have sent you an email regarding this matter😊
Got scammed for £65
The worst website and more than that the worst customer care service: I was made a member and was told will get my package within 2 days, it’s been more than 9 days, and I can’t even track my package, more than getting scammed of £65 pounds, the worst part there customer service, you write to them chat with them or email them, you are not getting any reply from anywhere. If they does this after making you the member, imagine what this company would do to non members.
Order number: 13423120
FIC Tracking Number: PAR0030DK24763808001
Tracking Number:H01QFA0005563520
12 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Stanzin,
Thank you for contacting us.
Our delivery time is up to 7 business days from time of dispatch.
I apologise for the delay in your order. I have sent you an email regarding this 😊
Jackie 64…
I don't believe how this company is getting away with the way you have to sign up for a membership .costing 8.99 a month .when you order of their website .no way is that explained clearly .I wondered what on earth it was coming out of my account .luckily I've cancelled it and only lost one payment off 8.99
.I wished I'd read the reviews before I'd ordered .because didn't get the item that much cheaper with adding postage ..what an absolute con ..what ever you do don't order off this website .
18 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Jackie,
We inform our customers extensively about the membership when making a purchase.
Under every product it clearly states 'member price' and our website is transparent about our concept.
You have created the membership when you placed your first order at membership price.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership. It is therefore up to the customer to take this into account and to administrate the membership.
It is not possible to create a membership without accepting our terms and conditions and that the membership can be created.
You are more than welcome to contact us through email if you have any questions😊
This is one of the fraudulent company…
This is one of the fraudulent company operating in the UK. Please don't visit their website or buy their product. Please stay clear. Buying their product is a trap because the price will look cheap but you may end up paying £9 monthly for a long time before you detect it in your bank statement.
16 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Taiwo,
Our apolpgies that you feel this way.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
I bought an aftershave from them which…
I bought an aftershave from them which had a big chip out of the side of it when received but I decided to keep it as it was hassle to send it back. Then a few days later I noticed £8.99 had been taken from my bank account that I knew nothing about. I emailed them and eventually got a reply from them, I sent 2 replies asking what this was only to be told it was for a membership that again I knew nothing about. I asked for that to be cancelled and my £8.99 to be refunded only to be told it couldn’t be refunded as over the 14 days. If they had of replied to me earlier and told me this it would have been within their time. Last time I’ll be ordering from them
16 de abril de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
I am very sorry you feel that way.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
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