Luxplus Suomi Avaliações 1.729

Resposta da Luxplus Suomi

Há 7 horas

Hi Sahida

Thank you for your review.

I understand your concern regarding the membership fee. At the same time, I can see that you have already saved €42 on products and €9 on shipping through your membership benefits 🛍️✨ So you have actually saved much more than you have paid for the membership!

Our membership is designed to give access to exclusive member prices and free shipping benefits, which often result in overall savings depending on usage.

In addition, the longer you remain a member, the more benefits you unlock over time 💗

We appreciate your feedback and are always working to make our offering as clear and transparent as possible. If you have any further questions, you are always welcome to contact us 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

Há 8 horas

Hi Weera

Thank you for your review. We’re sorry to hear about your experience and understand how concerning this must have felt.

At Luxplus, we offer special member prices and free shipping benefits through our membership program 🛍️✨ During checkout, the membership terms, pricing, and trial period are clearly presented before the order is completed, and customers need to actively accept these terms in order to continue with the purchase.

I have tried to locate your membership based on the name provided, but we have not been able to find it. I have therefore requested more information from you via Trustpilot so we can investigate this further.

I would also kindly ask you to contact us directly via email so we can look into this and help you as quickly as possible 💗

We hope to hear from you soon!

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

Há 8 horas

Hi Heidi

Thank you so much for your review! 😊
We’re really happy to hear that everything went smoothly and that your order was shipped on time 📦✨

We truly appreciate your feedback and support, it means a lot to us 🙏
We hope to see you again soon!

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

Há 6 dias

Hi Irinja

Thank you so much for your feedback 💗
We’re very happy to hear that you liked the product, but we’re truly sorry that the ordering and payment experience felt confusing.

We have sent you an email because we would love to learn more about your experience and understand how we can improve our payment system for the future 🌸

Thank you again for helping us become better 💕

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

13 de mai. de 2026

Hi Katri,
Thank you for your feedback 😊
We’re really happy to hear that you’re satisfied with both the products and the fast delivery 🚚✨

We always aim to give our customers a 5-star experience every time, so we’d love to know what we could do better next time to make your experience even better ⭐️💗

If you have any suggestions or anything we can improve, please feel free to reach out, we’re always happy to help 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

Atualizado em 13 de mai. de 2026

Hi Tuomo

We’re sorry to hear about your experience 😔

At Luxplus, member prices are linked to a membership, and this is clearly stated throughout the shopping journey: including on the homepage, product pages, checkout, and in your order confirmation 🛍️✨

We can also see that you have previously been a member in both 2025 and 2026, and that the membership was cancelled and later reactivated again. This suggests some familiarity with how the concept works and how the membership is applied over time.

If you prefer not to be a member, you can always shop at non-member prices instead 😊

If you have any further questions, you’re always welcome to contact us. We’re happy to help 🙏

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

12 de mai. de 2026

Hi Mary

Thank you for your review, and we’re sorry to hear about your experience 💕

We understand your concerns regarding the membership. To access member prices, a membership is created during checkout, and this is clearly presented from the beginning of the purchase flow. Customers actively need to accept the membership terms before completing their order 🌸

Our records show you have placed more than two orders with us, so we’re a bit surprised the membership setup has not been clear, as it is consistently communicated throughout the shopping experience 💗

When you contacted our customer service, we helped you cancel your membership the same day 💕
We truly wish you had reached out earlier, as we are always happy to assist with cancellations or any questions.

We can also see that over the time you were a member, the savings from member prices and free shipping exceeded the total cost of the membership fees 🌷✨

If you have any further concerns, we’re always here to help.

Kind regards
Mia - Team Luxplus

Resposta da Luxplus Suomi

11 de mai. de 2026

Hi

Thank you for your feedback 💗

We’re sorry to hear that you felt frustrated by your experience, and we completely understand that membership-based shopping concepts are not for everyone.

At Luxplus, we offer special member prices 🛍️✨ To access these discounted prices, a membership is created during checkout, where the membership terms, pricing, and free trial are clearly presented before the purchase is completed. Customers actively need to accept these terms in order to continue with the order.

We would also like to clarify that memberships can be cancelled at any time and do not need to continue until the end of the month.

In your case, your membership gave you savings of approximately €11 on products and around €4 on shipping, meaning you saved more than the membership cost itself. Without the membership discounts, the total order value would have been significantly higher.

Regarding the return fee, this is standard practice across much of the industry and helps cover handling and transportation costs. It also helps reduce unnecessary returns, which is better for the environment 🌍💗

Lastly, we would like to address the comment regarding “heavy traffic” and the chatbot. We would never intentionally block access to customer service or create artificial waiting times. Temporary technical or traffic-related issues can occasionally occur, but there is absolutely no deliberate manipulation involved.

We appreciate your feedback and thank you for taking the time to share your experience 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

11 de mai. de 2026

Hi
Thank you for your feedback 💗

We’re sorry to hear that your experience did not meet your expectations.

We do want to highlight that the items you ordered are well-known, established brands, and the quality of the products is therefore typically very high. That said, we understand that perceptions of quality can be subjective, and we’re sorry that the products did not feel right for you.

Regarding the return fee of €4.99 , this is a standard contribution towards handling and transportation costs of returns. It also reflects industry practice, where return shipping is commonly paid by the customer. In addition, it helps encourage more mindful purchasing decisions and reduce unnecessary returns, which is better for the environment 🌍💗.

Without a small return fee, overall prices for everyone would need to be higher.

We appreciate your feedback and are sorry to hear you do not wish to shop with us again 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

8 de mai. de 2026

Hi Ujunwa

Thank you so much for your lovely review! 💖
We’re so happy to hear that you had a great experience and that the delivery was seamless ✨

Your kind words truly mean a lot to us, and we’re thrilled to know you’ll be shopping with us again 🌸

We can’t wait to welcome you back for your next order! 💕

Best regards

Mia - Team Luxplus

Resposta da Luxplus Suomi

5 de mai. de 2026

Hi

Thank you for taking the time to share your experience 🙏

We’re truly sorry to hear that you feel this way, and we understand that the situation has been frustrating. However, we would like to kindly clarify that Luxplus is not a scam.

At Luxplus, we offer special member prices 🛍️✨ To access these prices, a membership is created during checkout, where this is clearly presented from the very beginning. Customers actively need to accept the membership terms before completing their purchase. The membership includes a 14-day free trial, after which it continues at €9.95 per month. You can always choose between member prices and regular prices.

We can also see that you have saved €93 on products and €9 on shipping 💸Without the member prices, your purchases would have been significantly more expensive than the €9.95 monthly membership fee 🤩

We completely understand that this may not have been your expectation, and we truly regret that your experience did not meet what you had hoped for. If you have any questions or would like us to take a closer look at your case, you are always very welcome to reach out to us 💗

Best regards,

Mia - Team Luxplus

Resposta da Luxplus Suomi

4 de mai. de 2026

Hi James
Thank you so much for your kind review and 5 stars ⭐

We’re really happy to hear that you enjoy the wide selection of products and find our platform both easy to use and affordable. That’s exactly the experience we strive to create for our customers 💕

We truly appreciate your feedback and hope you continue to enjoy shopping with us! 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

4 de mai. de 2026

Hi Nazima

Thank you for your review 🙏

We are very sorry to hear about your experience, as this is not the level of service we aim to provide.

At Luxplus, I want to clearly emphasize that we do not discriminate against customers in any way. All orders are handled based on objective criteria, and we are committed to treating every customer fairly and equally.

Unfortunately, I have not been able to identify your profile or the specific case based on the information provided in your review. In order to properly investigate what happened and give you a clear explanation, I have therefore requested additional information from you via Trustpilot.

I would very much like to take a closer look at your case and review the process again to understand what went wrong and ensure that this is addressed.

I look forward to hearing from you 🥰
Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

30 de abr. de 2026

Hi Sari,

Thank you so much for your review and for sharing your experience 🙏

We’re really sorry to hear that the membership came as a surprise. We completely understand how frustrating that must feel, and that’s never the experience we want for our customers 💗

At Luxplus, we offer special member prices, and when an order is placed using these, a membership is automatically created. It includes a 14-day free trial, after which it renews at €9.95 per month. You can always choose between member and regular prices, and we aim to make this clear throughout the checkout process.
I haven’t been able to locate your customer profile based on your review, so I’ve reached out via Trustpilot to request a bit more information. That way, I can take a closer look and help you properly 🔍

If you have any questions in the meantime, please feel free to reach out, we’re always here and happy to help 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

29 de abr. de 2026

Hi

Thank you for your review 💕
We’re happy to hear that everything went well, your feedback truly means a lot to us 😊

We’re always looking to improve, so please feel free to share: what would it take for us to earn 5 stars next time? ⭐️

Thanks again for your support 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

29 de abr. de 2026

Hi ,

Thank you for your review and 5 stars💕✨
We’re so happy to hear that you had a great experience with our service! 😊 It’s wonderful to know that you appreciate the wide range of options we offer and feel confident about both price and product quality 🛍️💯

We’re also glad the delivery met your expectations, that’s something we work hard to get right 🚚📦 Your kind words truly mean a lot to us and motivate us to keep improving 🙌

Thanks again for your support 💗🌟

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

29 de abr. de 2026

Hi ,

Thank you for your review 💕
We really appreciate you taking the time to share your experience with us. We're so glad to hear that you found our service fast and efficient, and that our prices met your expectations.

Your feedback means a lot to us and motivates us to keep delivering the best possible experience.

Hope to see you again soon! 💗

Best regards,
Mia - Team Luxplus

Resposta da Luxplus Suomi

28 de abr. de 2026

Hi 😊

Thank you for your review.

I’m sorry to hear about your experience, and I completely understand your concern regarding the product size and pricing.

I would really like to look into this further and find out what happened. I’ve therefore sent you an email so I can gather a bit more information about your case.

Thank you again for your feedback. We truly appreciate it and hope we can resolve this for you as soon as possible 💗🙏

Best regards
Mia - Team Luxplus

Resposta da Luxplus Suomi

27 de abr. de 2026

Hi

Thank you so much for your review! 😍

We’re so happy to see your positive feedback, it truly means a lot to us 💕✨ We hope to see you again soon!

Kind regards
Mia - Team Luxplus