My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Ver mais
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Veja o que dizem as avaliações
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in... Ver mais
A empresa respondeu
Order 4536 Trying to return the 2 bangles in this order. They are both unwearable as not secure, they do not stay closed and fall off immediately after putting them on. Sent email as directed in re... Ver mais
A empresa respondeu
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens. But Luxsy jewels was recommended to me and by far the best customer service I have receiv... Ver mais
Detalhes da empresa
Escrito pela empresa
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Informações de contato
Reino Unido
- support@luxsyjewels.com
- luxsyjewels.com
3,7
Bom
377 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
ordered 2 weeks ago and still hasn’t…
ordered 2 weeks ago and still hasn’t arrived
6 de abril de 2026
Resposta da Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
Resposta da Luxsy Jewels
Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)
It was terrible they don’t answer any…
It was terrible they don’t answer any of my emails when I am questioning as to where my purchases are , weeks on still nothing
Would not trust this site again very disappointed
27 de março de 2026
Excellent customer service .
Excellent customer service and quality, just a little bit too large as I have thin fingers, however I was thinking of getting another one a size down, contemplating ?
30 de março de 2026
Resposta da Luxsy Jewels
Hello Phil,
Thanks for the lovely review.
It means a lot that you loved our product and that you ordered.
Really appreciate it.
Thank you
I didn’t receive my product on time and…
I didn’t receive my product on time and the replacement still hasn’t arrived either, also had to send 3 emails before i got a response.
21 de março de 2026
My bracelet has just arrived and it is…
My bracelet has just arrived and it is a perfect at h for the necklace I purchased from you a couple of weeks ago.
30 de março de 2026
Did not receive order and no response to contact attempts. I have new been emailing repeatedly…
I have new been emailing repeatedly because I have not received this order but no one has responded. Please could somebody come back to me!! Thank you
13 de março de 2026
Resposta da Luxsy Jewels
Hello Naomi,
First of all sorry that you had to leave us a 1-star review as we were liaising over email about your parcel.
We did offer you a great solution with a goodwill gesture which you appreciated and mentioned your daughter would be very happy with.
We fulfilled our promise and you received a great offer for her birthday.
Given this, we do feel that the outcome did not reflect a 1-star experience. However, we do appreciate your feedback and are always here to help should you need anything further.
Not good experience
I placed a order had no confirmation email and my item did not arrive only to be told after several emails it out of stock l requested a refund after finally making a complaint l got refund do not use this company they are not good customer service
26 de fevereiro de 2026
Resposta da Luxsy Jewels
Hello Julie,
We’re sorry to hear that you felt disappointed with your experience. We do want to clarify that we only received one email from you, to which we responded immediately. In our reply, we clearly explained that if your item did not arrive by a certain date, we would consider it missing and promptly offer either a full refund or an exchange.
During transit, the item unfortunately went out of stock, which we communicated to you, and you requested a refund. We processed your full refund the very next day, exactly as you asked.
Throughout this process, we followed our standard protocols and provided clear options to resolve the situation.
Your review gives the impression that there was no communication or that we did not keep you informed throughout.
We feel this does not reflect the steps we took to address your concern promptly and professionally.
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Luxsy Jewels
Hello, your order has already been delivered. Please reply to our email confirming delivery.
Thanks.
Luxsy Jewels offers premium…
Luxsy Jewels offers premium craftsmanship at reasonable costs for everything from bold chains to 925 silver rings. Jewelry that shines every day, beautiful finishes, and quick delivery. Feel the difference by shopping now!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Hello Janet,
Thank you so much for taking your time to write us a beautiful review. We really appreciate it and hope to see you shop with us again soon.
Quick and easy delivery
25 de janeiro de 2026
Resposta da Luxsy Jewels
Hey Samiha,
Thanks for the time to write us a lovely review.
Really appreciate it :)
Unsatisfactory customer service.
I contacted Luxsy Jewels to enquire why I didn't receive my 10% discount, as advertised for first time purchases. I didn't receive a response.
Then, my order didn't arrive on time (a gift for a work colleagues 50th birthday). I was told that the item was out of stock, yet it was still being advertised as in stock on the company's website, and I was able to add to basket. I was also told that I had been sent an email from Luxsy Jewels to explain that my item was out of stock and I was given the option to choose another item of jewellery. This did not happen, I did not receive said email, otherwise I wouldn't have been prompted to send the company a message to track my late parcel.
I conveyed this information to the company, yet the only response that I have received is a standard email to explain that my refund will be processed.
Overall, I received poor customer service and consequently I will not be using this company for future purchases.
13 de janeiro de 2026
Resposta da Luxsy Jewels
Hello Steph,
Thank you for your feedback, and we’re sorry for the disappointment caused. We understand how frustrating this was, especially as the item was intended as a gift.
We take responsibility for the item appearing as available when it had just gone out of stock. Once this was identified, we contacted you to explain the situation and offered alternative options. As these were not suitable for you a full refund was processed. We were willing to cover the next day delivery cost for you.
Regarding the 10% first-time discount, this is generated by entering an email address when you are prompted for the discount upon arrival to our website, which provides a unique code to apply. You did not apply for it and still went ahead and completed your order. We would’ve applied the 10% discount if you chosen an alternative product. However a full refund was given as you didn’t want an alternative.
We appreciate your feedback and regret that your experience did not meet expectations. We have taken this on board and will do better for our customers.
Thank you.
The item's received were amazing…
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in a bigger size return is still pending 2 weeks later!
I will be returning the whole order now for refund due to the company ignoring my emails! Reporting the company also!
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Hello Carly,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We’re pleased to hear you loved the quality of our jewellery, but we’re sorry for the frustration caused.
We’ve checked our records and haven’t been able to find any previous correspondence regarding an exchange for a larger size. That said, we do have the larger size in stock and have reached out to you directly. We’re just awaiting your reply so we can arrange this for you as quickly as possible.
We hope to have this resolved for you very soon 😊
Happy Customer …
Bought this as a treat for myself and I must say I am soooooooo happy with the ring..size was correct, quality splendid...I am just loving it..
30 de dezembro de 2025
Resposta da Luxsy Jewels
Hey Gary,
We’re so happy to hear that! It’s wonderful to know the ring fits perfectly and that you’re loving it. Thank you for treating yourself and for sharing your excitement.
Christmas
Had to wait to give a review as the bracelet was a gift for my girlfriend for Christmas and she absolutely loves it
16 de novembro de 2025
Resposta da Luxsy Jewels
Thank you so much for the lovely review! We’re delighted to hear your girlfriend loved the bracelet. What a thoughtful Christmas gift. We really appreciate you taking the time to share your feedback.
I must begin by complimenting the speed…
I must begin by complimenting the speed at which the ring I ordered from this website was delivered. arrived within a day, and they regularly offer clear, timely customer service. They constantly get the best response via their Instagram page, @luxsyjewels. The piece is flawless above all else. I've made two purchases from Luxsy, and I will most certainly make more. Excellent pieces with sophisticated styles are hard to come by elsewhere.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you so much for this wonderful review! We’re thrilled to hear you were impressed with the speedy delivery, our customer service, and of course the quality of the ring. It means a lot to us that you’ve chosen Luxsy more than once, and we truly appreciate your continued support.
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