Happy with what i bought from luxsy gems. good quality merchandise plus the greatest service with shipping. i RECOMMEND that my friends relative buy diamonds from them.
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No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Ver mais
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Informações de contato
Reino Unido
- support@luxsyjewels.com
- luxsyjewels.com
3,4
Bom
388 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible 😔 Slow 🦥
Delivery was 1 week late from the time stated which was 'Next Day Delivery ',
1 product which I purchased for £59.99 hasn't been delivered yet. Did get an email notifying me that it would be a 1 to 2 week delay for delivery. Which would make the overall delivery time 3 weeks. Also I haven't received a free gift which was supposed to be sent with my other purchases.
To be honest I am disappointed with the service which is reflected on the overall rating I have given Luxsy.
Hopefully the other products will be sent ASAP.
27 de maio de 2025
Resposta da Luxsy Jewels
Hello Ibrahim, Thanks for your feedback, and we're sorry to hear you were disappointed.
Just to clarify, we did inform you via email that one of your items was a made-to-order piece with a production time of 7-10 days, which is why there was a delay. We're pleased to see that the item has now successfully arrived.
The free gift was included with the delayed product, as we wanted everything to arrive together in one package.
We understand delays can be frustrating and really appreciate your patience. Your feedback helps us improve, and we hope to provide a smoother experience next time.
I did not receive my item
I did not receive my item. Neither did I receive any tracking information on this item. This needs to be sorted out.
2 de junho de 2025
Resposta da Luxsy Jewels
Hi Ilayza,
Thank you for your feedback.
We just wanted to clarify that you ordered a custom name necklace, which, as stated in the product description, takes between 2–4 weeks for production due to high demand.
We also sent you an email with this update and hadn’t received a reply, so we completely understand if there was some confusion along the way.
We can see your order has now been successfully delivered, and we truly hope you're happy with your piece. If so, we'd really appreciate it if you could consider updating your review to reflect your full experience.
Thank you again for your support.
– The Luxsy Team
Never disappoints
Never disappoints. Stunning and top quality craftsmanship, who clearly has an eye for perfection, glamour and satisfaction.
30 de maio de 2025
Resposta da Luxsy Jewels
Thank you so much for your amazing review Emma!
We’re truly grateful for your continued support and kind words. It means the world to know that our pieces and craftsmanship continue to impress you. We put a lot of love into every detail, so it’s wonderful to see that reflected in your experience.
Can’t wait to create more stunning pieces for you soon!
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
6 de maio de 2025
Resposta da Luxsy Jewels
Hi Rukhsana,
Thank you so much for your kind review!
We’re really glad to hear you were happy with the quality and price of your item, and we appreciate you giving us the chance to make things right when the original arrived damaged. We're always here to help and make sure you're happy with your experience.
Looking forward to seeing you shop with us again soon!
Resposta da Luxsy Jewels
Hey Felix,
Thanks for taking your time to write us a lovely review. It's greatly appreciated :)
I haven’t received my purchase I paid…
I haven’t received my purchase I paid for it to come in 2days and it’s been 2weeks
29 de abril de 2025
Resposta da Luxsy Jewels
Hello Georgia,
Your order is for a custom-made product, which is noted on the product page to take 2–4 weeks for production before it ships.
We truly appreciate your patience, and we’re excited for you to receive your product soon. If you’d like a more detailed update on your order status, please feel free to reach out to us directly as were always happy to help.
very nice quality necklace wife is very…
very nice quality necklace wife is very happy ;)
27 de abril de 2025
Resposta da Luxsy Jewels
Thank you Richard for taking the time to leave us a lovely review. It's much appreciated :)
Outstanding service and Quality
I’ve been a customer for years and the quality has always been top-notch. I recently ordered a Palestine Flag pendant and asked about buying an extra chain for an older pendant. They kindly included it for free—such a thoughtful gesture! Amazing products and even better customer service. Highly recommend!
21 de abril de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you so much Jamal for your continued support over the years. We're thrilled to hear you're happy with your Pendant and that the extra chain was a welcome surprise. We always aim to go the extra mile for our loyal customers, and it’s wonderful to know it made a difference. See you again soon!
Was fast delivery and amazing customer…
Was fast delivery and amazing customer service. Will definitely use again.
28 de março de 2025
Resposta da Luxsy Jewels
Hey Sarah,
Really happy to hear you loved our service. We really do take pride in that. Thanks for taking your time to leave us a lovely review. Its much appreicated. :)
Resposta da Luxsy Jewels
Thank you so much for taking the time to leave us a good review. We appreciate it a lot.
Fantastic company staff very helpful…
Fantastic company staff very helpful and honest
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you for your kind words! We're delighted to hear that you found our staff helpful and honest. Your support means a lot to us, and we look forward to serving you again! 😊
Resposta da Luxsy Jewels
Thank you for your feedback! We're glad you found the item as described. We appreciate your patience with the delivery and are happy to hear it was worth the wait!
Update !!
Update !!! They have now replied to the emails . Said they would send out the replacement and apologise for the inconvenience bc they been going through a rebrand .
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you for your patience and for updating your review! We sincerely apologise for any inconvenience caused while we were making changes within the business. We’re glad we could resolve this for you and truly appreciate your understanding. If you need anything else, feel free to reach out!
Great Customer Service
I made a complaint regarding a Christmas present from my daughter as two bangles were faulty, I received emails from Luxsy and they told me that I could keep the faulty bangles as they did not have replacements but they would send me another type of bracelet for free.I was so pleased with the service and the emails keeping me in touch with my complaint would certainly recommend this company .
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you so much for your kind words! We’re glad we could find a solution that made you happy. Customer satisfaction is our top priority, and we truly appreciate your recommendation. If you ever need anything else, we're always here to help!
Beautiful pieces and speedy customer service
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore.
Really impressed by the quality too, i can tell the jewelry will stay looking brand new.
Customer service was very helpful and responsive, and my order arrived very quickly. I’ll definitely keep browsing and shopping from Luxsy Jewels.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you so much for your lovely review! We're thrilled to hear that you love your sparkly pieces and that you've been getting so many compliments! Quality and customer satisfaction mean everything to us, so it’s great to know you’re happy with both. We look forward to seeing you shop with us again!
Chain not as long as orderd
Chain not as long as orderd. Good quality metal.quick service
30 de janeiro de 2025
Resposta da Luxsy Jewels
Thank you for your review! We're glad you’re happy with the quality and service, but we’re sorry to hear the chain wasn’t the length you expected. Please reach out to our customer service team, and we’d be happy to look into this for you!
Luxsyjewels are amazing!
Luxsyjewels had an amazing customer service always keeping me updated on my custom jewellery order. The jewellery arrived today and i couldnt be happier! Amazing packaging, quick delivery, and not to mention the amazing quality of the actual jewellery for an affordable price. Would definitely recommend these jewellers as they had no faults throughout my order.
31 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you for your wonderful review! We're so happy to hear that you loved your custom jewelry and had a great experience with our customer service. We take pride in our quality, packaging, and affordability, so it means a lot to hear your feedback. We truly appreciate your recommendation and look forward to serving you again!
Very beautiful service fast delivery
Very beautiful service fast delivery
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you for your kind words! We're delighted that you loved our service and fast delivery. We appreciate your support and hope to serve you again soon!
Cute product!
Cute product!! Apologies for first review, but very cute little bracelet for Christmas. Happy with it.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxsy Jewels
Thank you for your lovely review! We're so glad to hear you're happy with the bracelet and that it's perfect for Christmas. We appreciate your feedback and are delighted you love the product!
it never came and said returned to…
it never came and said returned to sender on my tracking
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxsy Jewels
Hello Lexi,
Your product has already been delivered, and it arrived within the timeframe of the standard delivery option you selected at checkout. As explained in our previous email, there was a minor issue with the courier's scanning process, but it was quickly resolved.
We hope you’re happy with your purchase and would appreciate it if you could update your review to reflect your experience. Thank you, and we hope you love your product!
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