Luxury Coastal Avaliações 1.426

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to search on the website and to book. No hidden fees when going through booking procedure and ability to pay deposit and then full balance later much appreciated. No restrictions on the start and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stayed here with my partner, on arrival the host was super friendly and greeted us both and recommended us some local attractions. The location and surrounding area was beautiful as well as the ground... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great price and easy to book Good nap of park so you can look at the position of each lodge so handy to check privacy Good pictures attached to also help with the choice decision Not actually staye... Ver mais

Avaliado com 5 de um total de 5 estrelas

150 Meilen vor St. Yves erfuhren wir von Luxury Coastal, dass die von uns angemietete Wohnung durch einen Rohrbruch unter Wasser stand. Innerhalb von 15 Minuten erhielten wir 5 Ersatzangebote, wahlwei... Ver mais

Detalhes da empresa

  1. Imobiliária de casas para temporada
  2. Aluguel de Cabanas
  3. Serviço de hospedagem nas férias
  4. Casa de Férias
  5. Alojamento com cozinha própria

Escrito pela empresa

Discover the finest collection of luxury coastal cottages, apartments and lodges in the best locations across the South West.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

A smooth booking experience

Easy to search on the website and to book. No hidden fees when going through booking procedure and ability to pay deposit and then full balance later much appreciated. No restrictions on the start and end dates of holiday

20 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

On arrival we found slug pellets in the…

On arrival we found slug pellets in the garden which could have been lethal to dogs and children ..The property is very sub-standard in our opinion . Linen stained and quite frankly should have been checked before we arrived .
The gate at the top of the stairs was broken and a young child could have fallen down the staircase.
We would never use this company again as they have not handled our complaint in a proper manner

3 de abril de 2026
Avaliação não solicitada
logotipo da Luxury Coastal

Resposta da Luxury Coastal

Thank you for sharing your feedback with us. We pride ourselves on both our service and the standard of our properties, so when we hear that a guest’s stay did not meet expectations, we make it our priority to carefully review the concerns raised and ensure we address them appropriately.

Regarding the slug pellets, we completely understand how concerning this must have been, particularly when travelling with dogs and children. The property owner has confirmed that the pellets used were manufactured after 2020 and are considered pet-friendly by vets.

However, they completely understood the worry this must have caused you, so offered to cover the cost of a precautionary veterinary visit at the time, which we hope provided some reassurance.

That said, we appreciate that this was still an unpleasant experience, and the owner has since instructed their gardener not to use slug pellets in the future to avoid any similar concerns for upcoming guests. Please accept our sincere apologies for the worry caused.

In relation to the condition of the linen, this is certainly not the standard we aim to provide. Providing photos would have helped with our feedback to the housekeeping team however we will be addressing this with them nonetheless to ensure that all items are thoroughly checked prior to guest arrival.

With regards to the stair gate, we understand your concerns. The gate is intended as a dog gate to prevent pets from entering the bedrooms; however, we do take safety feedback seriously and will review this with the owner to ensure it is secure and fit for purpose.

We want all our guests to have a lovely experience when visiting our properties, and we believe our team assisted as best as possible during your stay. We hope you and your family enjoyed the area and were able to make the most of the lovely weather.

Best wishes
The Luxury Coastal Team

Avaliado com 5 de um total de 5 estrelas

Overall great experience

Easy booking process, very detailed and accurate property details provided via the website, plenty of information and ongoing communication before and after the booking. Great holiday property as described.

12 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Very professional and helpful as we needed a place to stay quickly following flood damage. Would highly recommend to others. Thanks.

5 de março de 2026
Avaliado com 1 de um total de 5 estrelas

After contacting this company on two…

After contacting this company on two separate occasions and still receiving no reply, I feel the only way to get any response is by leaving this review.
Our friends and I stayed in two pods in Shepton Mallet for a two‑night break. Unfortunately, the experience was extremely disappointing. The outside garden area was covered in dog mess from previous guests, which was the first sign that the pods had not been properly cleaned.
Inside, things weren’t much better. Both pods were below standard in terms of cleanliness. The shower in our pod was so badly blocked with hair that it flooded, ruining our suitcase and clothes. Although the surrounding area is beautiful, the accommodation itself desperately needs a deep clean and proper maintenance.
We paid £425 for two nights, yet couldn’t check in until 4pm, which already reduces the value for money — and even then, what should have been a relaxing break turned into us cleaning up other people’s mess and dealing with the aftermath of the flooding.
Extremely disappointing and not worth the price.

13 de março de 2026
Avaliação não solicitada
logotipo da Luxury Coastal

Resposta da Luxury Coastal

Dear Lorraine,

Thank you for getting in touch, and we’re sorry for the confusion around contacting us.

As mentioned, we only had your name to work from, and unfortunately this didn’t match the lead name on the booking.

To protect our guests’ privacy, we’re only able to discuss booking details with the lead guest, or with another member of the party once we have their permission.

We’re sorry to hear about the issues you experienced during your stay. Unfortunately, we were only made aware of this after your departure. Had we been contacted at the time, we would have arranged for someone to attend and resolve things as quickly as possible.

We always provide our guests with the contact details for both the property manager and the owner, so that, between all parties, we’re confident that someone is able to visit and assist a guest during their stay.

A member of our team has tried to make contact with the lead guest now to discuss this further.

Best wishes
The Luxury Coastal Team

Avaliado com 5 de um total de 5 estrelas

Great price and easy to book

Great price and easy to book
Good nap of park so you can look at the position of each lodge so handy to check privacy
Good pictures attached to also help with the choice decision
Not actually stayed there yet but positive experience so far

13 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Facilities & location

Facilities & location, especially the ability to park the car. Our Honda jazz just fits!
However we do have one request, if possible could you provide a tea tray or maybe a couple please.
Thank you Dennis, Pat & Jane.

1 de março de 2026

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