Luxury Coastal Avaliações 1.426

Excellent customer service. My call was answered instantly and my request dealt with efficiently.

The staff are always very helpful and the property is always clean and beautiful

The administration team went out of their way to ensure that my changes of booking dates went smoothly and efficiently. Great personal service.

Easy to search on the website and to book. No hidden fees when going through booking procedure and ability to pay deposit and then full balance later much appreciated. No restrictions on the start and end dates of holiday

On arrival we found slug pellets in the garden which could have been lethal to dogs and children ..The property is very sub-standard in our opinion . Linen stained and quite frankly should have been checked before we arrived .
The gate at the top of the stairs was broken and a young child could have fallen down the staircase.
We would never use this company again as they have not handled our complaint in a proper manner

Fantastic team! Always go above and beyond to ensure everything is perfect and in place for your break.x Used Luxury Costal again and again for multiple breaks.

I found the booking process was easy.

Our booking experience was very easy and everything was made very clear, now looking forward to our holiday in September.

Easy booking process, very detailed and accurate property details provided via the website, plenty of information and ongoing communication before and after the booking. Great holiday property as described.

Great experience. Very professional and helpful as we needed a place to stay quickly following flood damage. Would highly recommend to others. Thanks.

After contacting this company on two separate occasions and still receiving no reply, I feel the only way to get any response is by leaving this review.
Our friends and I stayed in two pods in Shepton Mallet for a two‑night break. Unfortunately, the experience was extremely disappointing. The outside garden area was covered in dog mess from previous guests, which was the first sign that the pods had not been properly cleaned.
Inside, things weren’t much better. Both pods were below standard in terms of cleanliness. The shower in our pod was so badly blocked with hair that it flooded, ruining our suitcase and clothes. Although the surrounding area is beautiful, the accommodation itself desperately needs a deep clean and proper maintenance.
We paid £425 for two nights, yet couldn’t check in until 4pm, which already reduces the value for money — and even then, what should have been a relaxing break turned into us cleaning up other people’s mess and dealing with the aftermath of the flooding.
Extremely disappointing and not worth the price.

Easy booking, useful info received quickly after booking

Great price and easy to book
Good nap of park so you can look at the position of each lodge so handy to check privacy
Good pictures attached to also help with the choice decision
Not actually stayed there yet but positive experience so far

Amazing experience , lovely lodge which was super clean and smelled divine. Hot tub also super clean , quiet area on lovely grounds will definitely stay again :)

Facilities & location, especially the ability to park the car. Our Honda jazz just fits!
However we do have one request, if possible could you provide a tea tray or maybe a couple please.
Thank you Dennis, Pat & Jane.

Very well kept, communication about check in was perfect and the bits we got on arrival was very nice

Answered all my questions in detail. So kind and helpful when I got my dates wrong. Would recommend.