Luxury Coastal Avaliações 

Booked and.paid for a property in Mousehole through Booking.com then Luxury Coastal demanded extra payments and asked us to give them credit card details over the phone.

Great customer service .
Quickly answering email enquiry and getting booking set up as I had trouble with booking online .

Dear Luxury Coastal and the owners of the Swanpool View

We were slightly taken back with a few items on this 'Luxury' stay. If you could pass on to the owners. They might need to do some maintenance and look after their visitors a bit better?
Luxury Coastal might consider paying a visit once and a while to familiarise with the property?

Tv in cupboard -taken off / fallen off the wall= not able to use/watch. Left in a cupboard. Bedroom on entrance first on left. In the picture of the room it shows it is on the wall and operational.

Only one bedside light in king bedroom had to supply own extension cord for light- it was placed in cupboard.

No bed side lights at all in 2 single bed room

Only one hair dryer.

2 rolls of toilet paper per bathroom (?)

Not even paper and pen.

Thick ice on back of frig and way too small for 8 people !

The house smelt of curry on arrival.

Unsightly small holes in wall as you enter( first impression)

Mold in silicone in showers.

Only one key!! Key safe unoperational - pull so worn, one could not hold it down to open the safe.

Binoculars broken

Towels one per person

'washing machine and tumble dryer' - all in one - quite different than one of each

No instructions on TV and BT BOX

Dishwasher 3 tablets only!

1/3 bottle of washing liquid

2 t- towels

Bin bags...!?

ALL THE RUBBISH WAS INSTRUCTED TO BE PLACED IN BLACK BIN BAGS AND ALL MIXED - RECYCLING, FOOD, HOUSEHOLD !!!! Not good. There is no point telling us that the bin collectors will separate.
Very easy and everyone is used to recycling and do not mind - you just need provide 2 bins and make a contract with household AND separate recycling collection.
Welcome letter and instructions for the house told us two different dates for the bin collection - Wed and Fri....??? Do you know the property?

Glass on exterior balcony Dirty and Green Mould on floor.

Key lock safe extremely hard to use due to corrosion.

No guest book ( not surprised) Who is responsible for the house interior and maintenance?

House is obviously rented out heavily, not maintained nor the guests really looked after.

I was trying to find out WHAT IS THERE AS SUCH ESSENTIELS but no such luck really with many emails.
I guess it would have been good to tell us THERE IS NOTHING BUY EVERYTHING INCL SALT AND PEPPER!
I was trying to avoid : arrive and then go shopping, this could have been done before . In the end I changed
The arrival date a day earlier for the above reason.

The letter (which is general- not for this property only!!) would have been good to receive when I was trying to find out ins and outs.

The cleaner girl arrived 10.01 am on our departure date when we were out in the front saying our good byes.
A little soon. Curious. House is obviously run hard rented out.

Has anyone from Luxury coastal ever visited the house and know it even little bit?

Please pass on to the owners, Looking fwd. hearing the owners response.

Not a way to do 'luxury' rentals.

As a resident of |Falmouth and also a owner of a short term let property, I am very upset that a nice property in a good location is completely undermined by the lack of maintenance and responsibilities of the cleaners.

Anne and Steve Carson

8, Trevethan Road

Falmouth

Cornwall

REPLY TO REPLY FOR LUXURY COASTAL

Ref the key safe : / extra key: if key safe worked, would have been no need for another key.

We decided to 'make do' instead of having people coming around to replace the TV to the wall, clean crouting in the bathrooms, bringing lighting, cleaning balcony/ windows, railings, replacing binoculars, defrosting fridge, showing us how to operate TV etc, which all this should have been fixed and there before our arrival.
waste collection: in the cover letter (which is for everyone the day was different than actual this house's ' operating manual'.)
Should know more about places you rent.
Still quite upset about the recycling - or rather lack of it.
Maybe more visits from your team and to be more on a ball.
The feeling of this property is that is it pushed max rentals with minimum care for the maintenance and your visitors.
Not quite good enough.
Anne Carson

We found a property we liked after a lot of stressful searching. We were directed to luxury Coastal from the original site we had been using to select the property we were interested in. We didn’t commit straight away as we needed to review further. The next morning we were cold called by an employee asking about our interest. We explained our position and the lady on the line answered a few questions for us.
Later that morning we used the web site to commit to the property and paid the deposit required..
All good!
Next morning we received an email to inform us that we no longer had the option on the property we had wanted due to a double booking.
Most likely due to the property being offered on several sites at the same time.
We were offered another property which we excepted. due to time constraints and availability.
It did leave us feeling disappointed!
The changing over to the new property was a bit frustrating as the financial details got a bit mixed up!
The information we were provided with was showing the wrong payment information. Which I found worrying!
But it was rectified.
We are still looking forward to our holiday, and hopefully it all runs smoothly and the sun shines from here on.

The overall look of the website was professional. You could clearly enter number of guests, dates etc. The difficulty came during the booking process. Once establishing the accommodation was available I could not proceed with booking as the booking button didn’t do anything. We actually ended up losing a property we liked. Finally I booked on my mobile.

Great communication from our initial enquiry through to making our booking. We are looking forward to our holiday.

Great communication-friendly staff, very responsive & always make the booking experience easy and straight forward!

Brilliant house, as description. Garden and terrace a bonus as had loverly weather. Thanks to Angus in help sending clothes that I had left at Tradewinds back to me by post.

Well where do I start we stayed in swanpool view for a week in May, a holiday to celebrate my birthday, when we arrived at the property we had to drive past twice until we checked the photos as there was no name on the house only a number.

When we entered the house we checked the house with regards to the cleanliness as the outside was a disgrace, there were stains on the pillowcases, mould on the ceiling in the downstairs bedroom, black mould on the tiles and around the seals of the shower cubicle, the windows were absolutely filthy, when we told luxury coastal they said with regards to the windows they had been cleaned the week before but because of the proximity to the sea that caused them to be dirty but there was green moss and the sills were filthy they hadn’t been touched for a while, the blinds upstairs you could write your name in the dust and the window ledges were dirty, there was bird poo on the cushions that you were supposed to sit on on the balcony, the balcony floor was also disgusting. The cleaner attended and that is all I can say is that they changed the pillow cases and cleaned the windows and then when thr gardener attended to address the front lawn he lied to the cottage company saying that we had left the dog unattended in the house when we even spoke to him and we had the dog with us at no point was the dog left in the house,
When it came to doing any washing for a house that sleeps 8 people there was no clothes airer when I asked the cleaner they said it was either in the utility room or in the airing cupboard there wasn’t one, so if you do stay there make sure you take a clothes airer as there isn’t one which I don’t understand for the size of the house, there are pegs but no washing line, the patio was full of weeds it was a disgrace, so unfortunately I wouldn’t call this a luxury coastal house because it’s a total letdown and if I was to pay for a week in august costing over £3000 I would be absolutely disgusted with the state of the place, we asked for a call with a director but not even the courtesy of that,

Have booked through Luxury Coastal several times now and the process is always straightforward and efficient. The website is easy to use and, on occasion when I’ve needed to ring, the people I’ve spoken to have been responsive and helpful.

Booked and paid then told place already taken. Not good enough

The booking was easy. As we've been before we know how well the Lodges are set out.

We are booked to go April next year.

Really knowledgeable caring personal customer service on booking over the phone.

Great communication and any issues sorted .the apartment at cannary row hayle was modern and had everything you would need its walking distance to the beach and little town.will definitely book again the views are amazing

Amazing company, have booked through them many times

Always great service, this year and for the past half a decade keeps us coming back twice a year.

We found a fantastic apartment, across the road from the beach, easy to book and pay!

So easy to book and lovely photos / information about the property

Excellent customer service. My call was answered instantly and my request dealt with efficiently.