Luxury Holidays To Ltd Avaliações 

If I could I would give no stars. Great when booking and taking your money! Not so good when you are left high & dry at midnight in Orlando with 3 OAP’s and a 7 year old and no accommodation! This being because the wrong details were sent to us. When eventually we received the correct address, the following day. It got worse Luxury villa was a disgrace to say the least, sick on the pillowcase, beds were dirty and unchanged from previous occupants, dust and dirt everywhere. Moths & ants on the window sills. Dirty pool and hot tub. Even a tree branch sticking through the mesh pool cover. The list could go on and on. No real joy when we were there & had to clean the rooms ourselves.
On return a letter of complaint was sent. 5 weeks later still waiting for a response.
Looks like yet another case of see you in court.
YOU HAVE BEEN WARNED, again

We asked Dani at Luxury Holidays to give us some ideas for hotels in Dubai. We had visited there before and we knew that there were some great hotels and deals,..... and some to avoid! She got us a great deal on a Resort hotel with upgraded rooms and Half Board. It was 10% lower in price for the same hotel on the same dates as another travel agent that we had previously used. The tickets and other arrangements were sent to us in good time and also we had contact from them to ensure that everything was ok. Despite some negative comment that I had read before I made the booking, I went ahead, and I'm glad that we did. Everything was fine and went to plan, which is the reason why you use a travel agent. I will use them again, as they have a really good knowledge of this area of the globe and also they tried hard!

Excellent VFM. Organisation of tickets, options, accommodation and transfers was great and provided peace of mind. Always available to chat or communicate by email/text. Holiday was superb, so glad we went to Luxury Holidays. We will use them again. I also felt the need to thanks LH personally.

Booked a 25th wedding anniversary trip
In 2021 to Sri Lanka and Maldives with Sol. With one thing or another we eventually left in October this year
A huge debt of gratitude to Sol and all the team for ensuring all went to plan. Flights
Tours hotels were fabulous. To move all of
This plus keep us updated with Covid-19
And the political situation in Sri Lanka.
Was fantastic example of customer service. This not the first time I’ve used this company so it’s definitely not a one off would absolutely recommend booking a holiday with this company
Keep up the good work !!!

Azeem has booked us two holidays now! Nothing is too much trouble and he is so clear on what we will expect! No messing and helps us out! Literally the best customer service - I doubt we will ever book with another travel agent! Thank you Azeem

Booked a late deal initially with Imran and then Daniel covering between their hours of work. Both worked together seamlessly to ensure my needs were met. As it was a late deal on a cruise, there were some additional details to address and concerns of mine to settle, but the team here really did everything they possibly could in advising me and and ensuring I had the best possible transition from traveling to the Port of departure (Miami) and boarding.
They got me a fantastic deal on a 2 week Caribbean Cruise. Cabin with balcony and the best drinks package for me my wife and the kids got theirs too.
Can't rate this team highly enough.
I'll be keeping their number for my next holiday.

We had great experience of pokhara tour with friends. I really like the service provided by them.

Booked with these guys and they got us a great package deal on the opening day of the Taj Exotica Resort on Palm Dubai. Imran was excellent and also included transfers within the price. It's our 25th wedding anniversary and this place is exceptional and really appreciate the efforts of Imran and the team at Luxury Holidays. We will book with them again definitely!

I used luxury Holidays to book my trip to dubai I booked the be exclusive package and cannot rate it enough 8ts absolutely amazing the benefits you get with this booking the team went above and beyond to accommodate my specific needs will not book through anyone else cannot praise enough 10/10

I used this company to book my honeymoon to Dubai, excellent customer and so helpful along the way. Made the process so much easier and hassle free. Will definitely be using them for future trips… highly recommend!

AVOID AVOID AVOID
We are well travelled people who have booked with numerous companies over many years. NEVER in my life have I come across such a shambles of a company. Yes they are great while taking your money/ swapping your holiday ect. BUT try and get a refund and it’s a different story. By law you are entitled to a refund due to covid , but they use every excuse in the book and tell you you are NOT entitled. They ignore your calls/ emails ect and avoid you questions by not giving a direct answer. We found A*d*i and the rest of the team including the owners/ managers to be terrible. Do what we did.. pay the £100 fee and put in a claim via small claims court. We went through a mediator and we were given a full refund . As THE LAW STATES YOU ARE ENTITLED TO A REFUND!!
Be brave and do it..

Fantastic service from Andi who has looked after my Bookings without hesitation and is a great Ambassador for the company.

I would recommend Andi without hesitation.

zeynep was very helpful
Highly recommended
Invested the time to build a package suitable for my criteria.

we still have not managed to get away due to covid, but zeynep, has been great and very helpful i have full faith we will get away, great services

Do not book a holiday with this company!!!
My family and I had our Dubai holiday cancelled due to COVID travel restrictions. Although a manager initially agreed to a full refund, a time frame was never stipulated.
I was/am more than aware of how difficult it has been for the travel industry on the whole during the last 18 months, but having zero communication from this company, my emails and voicemails continually ignored by all managers left me very concerned. This has resulted in hiring a solicitor to recoup the large refund whilst paying out additional legal costs.
What should of been a celebratory ‘once in a lifetime’ holiday has been nothing other than a disaster causing upset and anxiety, which could of been easily avoided had the company offered some form of communication or reassurance throughout the experience.
The call handlers were always helpful when I attempted to speak with someone, but unfortunately always on the receiving end of my complaints of frustration.
The managers of this company are a nothing but a bunch of charlatans!

Our holiday was cancelled last April due to COVID. I was told I could have a refund but it could take up to 12 months. No problem I thought, the industry was struggling and I was promised regular updates. Never received an update unless I emailed and each time was told they didn’t know when they would get the money to refund me. As we got close to the 12 months they stopped replying to emails and messages left with reservations and promises of call backs never came. Even emailed the managers@ address as per the complaints process on their website but still no response so I had no choice but to go through my credit card company. I have now got the majority of my money back through my credit card company.

UPDATE 15 JUNE - I was contacted by Imran who was very apologetic and has refunded the remaining £500. Seemed a genuine guy. Fully appreciate it’s been tough for you guys as airlines and hotels aren’t refunding you as quickly as direct customers and you’re working on skeleton staff but I think the frustration for many customers is not the delay in getting a refund (as that’s largely outside your control) but the lack of updates/communication. I also think the person replying to Trustpilot reviews needs to check his facts before responding to avoid annoying customers further! Anyway I am very grateful for your help to resolve this Imran and I wish you all the best for the future. Thank you

We booked a holiday to Sri Lanka last Easter which was cancelled due to Covid-19. Out of decency we decided to help the company out and re-book for this year (obviously at an additional cost) and help them out by letting them keep our money. This was again cancelled this Easter due to Covid-19 and we asked for a refund and they refused saying it could take up to 12 months to get our £7,296.00 back.
Absolute charlatans, as we tried to do the nice thing, and they have just ripped us and others off.
Also, for the record, our contract was with them direct and not with the airline - poor excuse!!

Brilliant service from start to finish.
Been booking with Azeem for last 7 years and he went out of his way to help with each and every enquiry i had about covid-19 and travel restrictions.

One of my friends recommended them so I said let me give it a try. So I've contacted them by chat (I found it very easily and quick to speak with someone who can help with my request) and managed to book 7 nights for me and my family for September this year at Doubletree by Hilton Marjan Island with All Inclusive "Be Exclusive". This Be Exclusive I can't see it nowhere so they've told me that they are the only company who have access to this package. The lady I spoke with was very helpful and explained to me what is included. The entire process was smooth and fast and I wish everything will be as planned when I go (hopefully the pandemic situation will allow us to go ). Thank you for now Luxury Holidays

I am booking my trips with Luxury Holidays for a long time. They always get the best price and they offer great service. They know how to look out for their customers.