It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver mais
A empresa respondeu
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Ver mais
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Informações de contato
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Bom
738 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My German bank card did not work and I…
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
3 de agosto de 2026
Can’t believe that a licensed taxi
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public service vehicles.
Won’t be using M6 toll ever again. Daylight robbery.
21 de agosto de 2026
Incorrectly charges you more than…
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
7 de agosto de 2026
Responded to my complaint quickly
20 de agosto de 2026
Excellent customer service
Excellent customer service. Very impressed. Great communication in a very timely manner. Thank you.
19 de agosto de 2026
Great Service can’t fault them
Great Service can’t fault them .
Dealt with my problem quickly , excellent service
20 de agosto de 2026
Really good considerate and helpful
12 de agosto de 2026
Very good customer service
I made a mistake and paid two times in a very short distance, , when contacted the customer service, they adjusted the payment and refunded back the extra toll charge i paid
13 de agosto de 2026
Vehicle Height
Answered my question fully but I still think my vehicle is 1.28 at the point it gets measured.
13 de agosto de 2026
Resposta da M6toll
Hi Tim, thanks for your review. Please feel free to reach out should you require anything further. Kay@M6toll
Positive experience
Great experience, very quickly responded to my email. Very happy with the service and information provided.
12 de agosto de 2026
Resposta da M6toll
Hi Natalie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt and fair response
19 de agosto de 2026
Resposta da M6toll
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
No complaints doing everything perfect…
No complaints doing everything perfect couldn't be better
12 de agosto de 2026
Resposta da M6toll
Hi Pam, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer service advisor was excellent…
Customer service advisor was excellent and really helpful
19 de agosto de 2026
Resposta da M6toll
Hi Angus, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Pauline thanks for your review and the positive comments regarding the service you received.
I have noted your comments reagrding the price
Please feel free to reach out, should you need any further support Kay@M6toll
how fast they was getting back and…
how fast they was getting back and informing about things i needed to know
19 de agosto de 2026
Resposta da M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Totally dissatisfied with the response
Totally dissatisfied with the response.
How can I be charged £12 for a journey and then £20.20 for the return in the same vehicle. Complete madness.
19 de agosto de 2026
Resposta da M6toll
Hi Karen, thanks you for your review. Please contatct the team on 0330 660 0790 to review your journey. Kay@M6toll
You responded quickly to my refund…
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the fee.
19 de agosto de 2026
Resposta da M6toll
Hi Derek, Thanks for your review and your positive comments regarding the service your received.
The weekend M42 closures were well signposted on the M6 and surrounding routes. There was also information regrding the weekend closure on our website and on our social channels.
I appreciate that the M42 closures are frustrating. Please do check our website again before journeys as there are further weekend M42 closures due to HS2 works scheduled for September
if you need anything else, please do reach out. Kay @M6toll
Very swift and supportive resolution to…
Very swift and supportive resolution to my query.
Excellent work
19 de agosto de 2026
Resposta da M6toll
Hi Dave thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Hopeless service
Hopeless service
Earlier in the year, I hired a car. I used it on the M6 toll
Six months after I handed it back, someone else used the same car on the toll
I was charged
I contacted them to let them know
I was told it is n the small print and although there was no disputing that it was not my car and not my journey, they’ve kept the money
Faceless, unconcerned about people, money for old rope
19 de agosto de 2026
Resposta da M6toll
Hi and thanks for your review hank you for your feedback. We're sorry to hear you were disappointed with your experience.
As set out in our Terms and Conditions, customers are responsible for keeping their vehicle list up to date and removing vehicles they no longer own or use. Because the vehicle remained registered to your account, the charge was applied in line with those terms.
We appreciate this wasn't the outcome you were hoping for, and we understand your frustration. Thank you for taking the time to share your comments with us. Please reach out to the team, should you require anything further Kay@M6toll
Resposta da M6toll
Hi , Lynda thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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