It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver mais
A empresa respondeu
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Ver mais
A empresa respondeu
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Informações de contato
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Bom
744 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I needed confirmation and assurance…
I needed confirmation and assurance about our Motorbility Pass and dates. The agent was very helpful and I was completely happy with her response.
16 de julho de 2026
Resposta da M6toll
Hi Steve, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Acted promptly on my query and resolved…
Acted promptly on my query and resolved quickly no
15 de julho de 2026
Resposta da M6toll
Hi , thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Ridiculous pricing
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often than not shows only a 10 minute saving - and sometimes even none at all! This is on a 4 or 5 hour journey, so I rarely bother with it at all now. They should seriously look at dynamic pricing imho, might earn
more!
16 de julho de 2026
Avaliação não solicitada
Resposta da M6toll
Hi Simon We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Inconsistent charges raging from £10 to £20 single trip
Inconsistent charges raging from £10 to £22 single journey. Standard reply saying the higher charges are correct and no way of appealing. We have a 7 seater not a HGV!
15 de julho de 2026
Resposta da M6toll
Hi Linda, thank you for your comments regrding the classification of your vehicle. I will ensure that these are passed on.
Please do not hesitate to reach out should you require further support Kay@M6toll
Resposta da M6toll
Hi Sam, thanks for your review. I can see tht you made an error in entering the road and as a gesture of goodwill my colleague refunded 1 zone. If you would like to give further feedback on how this was not to your satsfaction, then please do reach out Kay@M6toll
Resposta da M6toll
Hi Marilou, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I would have liked to be able to have…
I would have liked to be able to have printed off my receipt as it used to be rather than having to remember to go online to download it.
15 de julho de 2026
Resposta da M6toll
Hi Andrew, thanks for your comments and I have noted your feedback. Please do not hesitate to reach out should you need anything further Kay@M6toll
Prices are extortionate
Prices are extortionate, I drive a VW shuttle passenger vehicle and was charged for a goods vehicle. I queried the pricing to no avail.
8 de julho de 2026
Resposta da M6toll
Hi Sarah, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Resposta da M6toll
Hi Gary, thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a query
I had a query. I asked and you responded reasonably promptly and with a comprehensive answer
13 de julho de 2026
Resposta da M6toll
Hi Ken, thanks so much for your positive comments regarding the service . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Class 2 vehicle miraculously becomes class4
On 10th July I drove my class 2 vehicle through the M6 toll and received a charge for a class 4 vehicle. I drove the same vehicle through same toll on 28th June 2025 and was correctly charged as a class 2 vehicle . On querying this I was told it’s a private company so they don’t follow government classification rules , my vehicle must have exceeded the 1.3 m vertical height through front axle because either I had over inflated the tyres or wasn’t carrying a heavy enough load. Obviously losing a stone before going on holiday cost me dear. I have measured my car’s vertical height at 1.25m whilst unladen but I haven’t used the magical calibration used by M6 toll so I’ve to pay as a class 4 vehicle. Needless to say having used this road for 23 years without complaint I will no longer be using it as they have no regards for fairness and only interested in upping their revenue by fair means or foul. Disgusted. I only submitted this review as M6 toll sent me an email asking to review their service.
M6Toll now stating it is an additional mirror that makes the vehicle a class 4 however this mirror was on the vehicle when it passed through on both dates so why the difference in class because of a mirror ? If M6 Toll were honest and up front and state we’ve got your money so we don’t care it would be less annoying than the absurd excuses they come up with to choose not to classify the vehicle properly. At this time it’s obvious that M6 Troll would be a more apt name for the business.
10 de julho de 2026
Resposta da M6toll
Hi Richard and thank you for your comments. I can see that you have made 2 journeys on the road in your vehicle and have noted that you drive an Alphard. The addition of the extra mirror located on the passenger side means that this has pushed the vehicle to a class 4 . Please do not hesitate to reach out to the team should you need anything further Kay@M6toll
Resposta da M6toll
Hi Liz. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Charged the wrong amount
Charged the incorrect amount and it’s been difficult to get a refund.
14 de julho de 2026
Resposta da M6toll
Hi Stuart and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I had a slight issue with the amount I…
I had a slight issue with the amount I had been charged for a journey on the M6 Toll south, I contacted vir the online form and the issue was resolved within 24 hrs. Great service, thank you.
14 de julho de 2026
Resposta da M6toll
Hi Paul, thank you for your review and I am pleased the team dealt with your enquiry promptly. Should you require anything else, please do not hesitate to come back to the team Kay@M6toll
Auto toll charged me for a much larger…
Auto toll charged me for a much larger vehicle - they did NOT spot the errror I did and the concern is that this overcharge is obviously an automatic error and may affect many people who will be unaware they have been overcharged significantly !!!
14 de julho de 2026
Resposta da M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked a question on the payment as I…
I asked a question on the payment as I was not clear and within 48 hours the reply came back with a clear explanation so was perfect
14 de julho de 2026
Resposta da M6toll
Hi Nick, thanks for your positive comments regarding the service you received from the team. Please do not hesitate to contact us again should you need anything further Kay@M6toll
Very professional and courteous staff…
Very professional and courteous staff that answered all my questions .
14 de julho de 2026
Resposta da M6toll
Hi Phillip, thank you for you review and you positive comments regarding the service you received from the team. Please do not hesitate to come back to us, should you need anything further Kay@M6toll
Good info 😎 quick reply thanks
7 de julho de 2026
Resposta da M6toll
Hi Mark, thanks for you review and your positive comments. Please do not hesitate to contact us again should you require anything else Kay@M6toll
I shouldn't of been overcharged in the…
I shouldn't of been overcharged in the first place and it did take a few days but I did get my refund with little hassle so no harm done.
7 de julho de 2026
Resposta da M6toll
Hi Callum and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
From start to finish without a hitch……
From start to finish without a hitch… the application was a doddle to complete. I spoke to customer service to ask advice as I wasn’t sure I’d completed everything properly, however the operator I spoke with was outstanding! A credit to the team, she informed me that everything was completed fine.
13 de julho de 2026
Resposta da M6toll
Hi Ian, Than you for your review, and I am pleased you found the process of application easy to complete. I will pass your kind words on regarding the service you received from the team. Please do not hesitate to contact us agin should you need anything further Kay@M6toll
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