Macro Meals UK Avaliações 

508
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The meals arrived later than expected, and to my dismay, the portions were much smaller than advertised. The taste was bland, and some meals were overly dry, making them hard to eat. For the price I p... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've tried 3 out of the 5 meals and they've all been delicious. Portions are so much bigger than you'd think, the tubs do seem quite small when you look at them but they are packed full and when put... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was Ideal for a busy life where you want to eat well while working towards a fitness goal. Meals were delicious and convenient. They made my diet more consistent, while also saving me money on buyi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

what I got was bland, soggy, and completely unappetizing. Some meals arrived partially thawed, which made me worry about food safety. The website made it sound amazing, but it’s a complete scam. Stay... Ver mais

3,2

Bom

O TrustScore é 3 de um total de 5

508 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,2

Todas as avaliações

(508)

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Avaliado com 5 de um total de 5 estrelas

Really enjoy the meal and catered to…

We really enjoyed the meals and catered to our busy schedules. Would definitely recommend to anyone on the go or wanting a balance diet.

3 de outubro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thanks Nick, we are delighted that we have been able to cater to your busy schedule.

Avaliado com 5 de um total de 5 estrelas

Freshest meal prep I’ve tried, worth a try!

I’m reading some reviews regarding the packaging but I’ve had no problems! The food has always been fresh, you can just see by the look and smell.

(rather then other meal companies I’ve tried. Feels like they store your food before delivering)

Any issues I have ever had have always been resolved super quick.

Hats off to the company 💚

4 de outubro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your kind words Tanya! :)

Avaliado com 4 de um total de 5 estrelas

Unfortunately all my meals in my recent…

Unfortunately all my meals in my recent order the containers had broken and plastic bits fell into the food. Macro Meals did offer me a refund tho. Hopefully this doesn't happen again. I've been a long time customer of Macro Meals before and haven't encountered many problems with the service. I think the new containers they use aren't very good.

16 de setembro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Apologies for this issue, and thank you for the feedback!

Avaliado com 1 de um total de 5 estrelas

PLASTIC IN FOOD

PLASTIC IN FOOD! AVOID THIS COMPANY!

I just want to say firstly, I do not often write reviews, but I really want to raise some awareness about the issue with this company and the way they’re preparing/packing their food.
If I could have given no stars then I really would have. Where do I begin? Let’s start with the amount of plastic in the food! The last 3 orders that were delivered, there were at least 3 tubs split and leaking food everywhere. The first time this happened, I emailed customer service and explained what had happened, to which I had no reply, so I emailed them a second time and when they eventually got back to me, they showed absolutely zero care for the problem I had, it was almost an inconvenience for them to respond to me. I got a very blunt apology, but the 3 meals were refunded. Second time, same issue, split tubs, food everywhere, but this time there was plastic in the food. I think where the tubs were split, the shards of plastic fell within the food, which I cooked and almost swallowed. Absolutely disgusting! I sent another email with photos showing them how the meals arrived this time, again I received a very blunt apology and the meals refunded. They just did not seem to understand the seriousness of this, there’s a very clear problem and pattern here! The reason I ordered the meals again was because I actually like the food, that’s what’s disappointing, I’ve always enjoyed the meals! The third time was the last and final time, the exact same problem again. Please please be careful with this company! The customer service is actually appalling and the food delivered is dangerous, plain and simple!

Because there’s no option to reply to your response, I shall add a reply on here. My review is a bit harsh? I’d say I was actually quite polite and fair! Like you said, plastic in food is a very serious issue! It’s easy to blame the courier, as you always do, but that doesn’t solve the problem does it? The boxes always arrive intact, no damage whatsoever, which to me suggests that the meals were damaged during the packaging process. If the boxes arrived from DPD battered and split, then I would accept that it’s the couriers, but it is not. And you have not tried to call me.

14 de setembro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Hi Shane, firstly apologies for the issues you have had.

We take plastic in meals as a serious issue, and raise an issue with our courier whenever these issues occur.
Unfortunately, once meals have been collected from our depot, we have limited influence on how meals are handled.

We feel the packaging we supply is suitable, as the vast majority of our orders are unaffected by transit issues, however, we shall review this area of our operations.

Regarding customer service, we have responded to your correspondence, we have apologised for the experienced issues and we have refunded any affected meals. Whilst we could possibly be more expansive in our responses, I think this feedback and rating is somewhat harsh.

Please feel free to get in contact if you'd like these discussions to continue. We have tried to call you, however, we are struggling to connect.

Avaliado com 1 de um total de 5 estrelas

This company is a shambles

This company is a shambles! Honestly. I have placed 2 orders and had 4 payments taken from my card. I have been calling since 9am on Monday 12th September to get through to reception which is not part of macro meals it’s a reservation line! They send an email or message as urgent to whoever is in charge of this so called company to get back to me. 9am Tuesday 13th September I call again for the 6th time. Nobody to help me or cancel my subscription and have my money refunded that you have taken! I have sent 2 online messages and an email still with zero response. Actually appalled at the way this company is run. The 2ordered meal plans that I have had have been ok apart from requesting no peppers and having peppers in my meals. I have now cancelled all orders in the hope that they do not send out and refund me the further payments that they have taken without my consent!

12 de setembro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Hi Rachel, apologies for not returning your calls yesterday, I was on annual leave. We have responded via email this morning, to let you know that all future orders/subscriptions have been cancelled and refunded.

Avaliado com 1 de um total de 5 estrelas

Shocked at how poor this experience has…

Shocked at how poor this experience has been. I place an order on day one for delivery on day 2. No delivery on day 2, so I call their number. THIS IS NOT THEIR PHONE NUMBER, it’s for an external call centre full of agents that only have the power to send them an email. Wouldn’t be an issue if they fulfilled their promises. So it’s now been 5 days since I’ve placed my order, no one has called me back, the same useless call centre are not helping at all. Spent my entire weeks budget on these expensive meals, only to be not delivered. Avoid this company like the plague.

26 de agosto de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Sorry about these issues Dan. We have spoken with you on the phone, and I hope this rating will warrant improving, once the agreed actions are remedied.

Avaliado com 2 de um total de 5 estrelas

Poor food packaging and missing food items

Had used last year and was impressed with service and quality of food. Returned to using them couple of weeks ago. 1st delivery had missing vegetables in one meal and meal lid smashed on another meal. 2nd delivery this week arrived unchilled with only one melted ice cooler in box. There were new cardboard meal boxes used this time and all 4 meal box lids were lose and actually not fitted on each meal box correctly - which had resulted in the food spilling out in into the delivery box. Had to throw food all away as worried it was unsafe to eat. Did get a refund but Macro meals just blamed courier and took no responsibility for missing items in 1st order and not correctly packing the meals in first place with sufficient cooler packs and lids probably put on food. Very disappointing. I would not use them again.

13 de agosto de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your feedback Kim, and we apologise for the issues experienced. Thank you for acknowledging that you have been refunded.

Avaliado com 5 de um total de 5 estrelas

Not only are the meals great

Not only are the meals great, but I’m really impressed by the efforts of Macro Meals to keep the food chilled in transit, during the hot weather.
Salmon with sweet chilli sauce is divine and very good value. Thank you

9 de agosto de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your kind feedback!

Avaliado com 5 de um total de 5 estrelas

Amazing quality

Amazing quality, fast and easy service. Will absolutely be using again in the future !

13 de maio de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thanks Sean, we look forward to your next order!

Avaliado com 5 de um total de 5 estrelas

10/10 would recommend!

Macro Meals has been extremely useful in helping me start my weight loss and health kick journey whilst having such a busy schedule!

Quick, easy but most importantly delicious!

10/10 would recommend!

11 de maio de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

We are delighted to be helping you on your journey! :)

Avaliado com 5 de um total de 5 estrelas

Absolutely Class

Absolutely Class!

Meals are great, tasty, balanced and exactly what you need! Have tried alternatives previously which were ok but didn’t quite match up to the quality here.

Website is very easy to use, I Did have a bit of a nightmare whilst ordering one time but after sending an email over Tom was quick to help out!

All in all, very happy customer!

11 de maio de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

We are glad that your experience is positive! :)

Avaliado com 5 de um total de 5 estrelas

Great Tasting

Easy ordering process, quick delivery and great tasting food!!

11 de maio de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

That's the aim! Thanks Sam.

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