Macro Meals UK Avaliações 

508
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The meals arrived later than expected, and to my dismay, the portions were much smaller than advertised. The taste was bland, and some meals were overly dry, making them hard to eat. For the price I p... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've tried 3 out of the 5 meals and they've all been delicious. Portions are so much bigger than you'd think, the tubs do seem quite small when you look at them but they are packed full and when put... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was Ideal for a busy life where you want to eat well while working towards a fitness goal. Meals were delicious and convenient. They made my diet more consistent, while also saving me money on buyi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

what I got was bland, soggy, and completely unappetizing. Some meals arrived partially thawed, which made me worry about food safety. The website made it sound amazing, but it’s a complete scam. Stay... Ver mais

3,2

Bom

O TrustScore é 3 de um total de 5

508 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,2

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Avaliado com 2 de um total de 5 estrelas

Could do so much better.

I think for the price and convenience you can’t really moan to much (as long as a few changes are made). The meals are nicely balanced and leaves you full. Some of the meals are very bland but in fairness if you’re trying to loose weight compromises in taste is inevitable, however the competition do a much better job. I do add herbs and a tiny bit of sauce to most meals. Some ingredients just don’t taste very nice once taken out of the freezer and are microwaved e.g. asparagus, carrots etc. I would like to see a wider selection of ingredients/meals, bigger labels on packaging for the elderly and visually impaired, better packaging for example one layer of food then ice bricks then another layer of food then ice bricks as the food arrives a tad warm instead of chilled. I find if I order a lot of meals the plastic containers split making a terrible mess. I found the website very easy to make my first order but really struggled to amend and make changes during other orders. Amending orders should be really user friendly and effortless. I did use the chat function but no one got back to me, I then emailed Tom who never got back to me either. I had to cancel everything and set everything back up to resolve the issue myself. This is becoming a very competitive market, you snooze you loose! I’m no longer a customer and have gone elsewhere as others do a much better job of things and I don’t get the problems which I experienced at Macro Meals.

11 de maio de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your valued feedback, we shall pass this on to the relevant personnel. To note, we have a 100% reply rate with our chat function, however reply times vary based on workforce demand... If you would like to give us another go, please email hello@macromealsuk.co.uk and we shall give you a discount code for future orders. Sincere apologies for the issues that you have experienced.

Avaliado com 2 de um total de 5 estrelas

Poor customer service

Food is good decent price as well , but the customer service is awful all I wanted was an answer to a simple questions (how long does the food last in delivery box as DPD are late ) phoned 3 times told someone will ring me back hasn’t happened left messages on their website live chat no reply.

13 de abril de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Hi Adam, we are extremely sorry to hear about the issues that you have had. We are a small company, with only 1 member of office staff, and this staff member was on annual leave during the period that you tried to get in contact.

Avaliado com 5 de um total de 5 estrelas

Really tasty

So much tastier than other meal prep companies I have tried. Also I feel so much better in myself for eating healthily and have much more energy since I started eating Macromeals. The price is good for the quality you get and the delivery is prompt and reliable. Thumbs up from me 👍

5 de abril de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your fantastic feedback Katy! :)

Avaliado com 5 de um total de 5 estrelas

Perfect after having new baby

Having recently having my second child and an extended stay in hospital, we decided to use Macro Meals to help us adjust to the newborn stage whilst being able to feed the family with balanced, nutritious and tasty food.
It worked great!
The portions are generous so we found that 2 portions feed 2 adults and our toddler too!
We chose a mixture of salmon, pork and chicken and all were cooked well and reheated in our microwave without overcooking or drying it out.
We used the meals for a few weeks but will definitely be ordering again, even if it’s to have some back up meals in the freezer!

5 de abril de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your feedback Beth! We are delighted that we have been able to help you in your time of need.

Avaliado com 2 de um total de 5 estrelas

Very tasty and good size but a hair in the food

Started this subscription in an effort to lose weight, pleasantly surprised so far with the taste and the quality even though it has to be reheated but I don't remember ordering a side of hair with the meal.

Had to throw my first meal out because of it, hopefully this is not a trend.

2 de abril de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

We are so sorry about this Niall, we shall feedback to our kitchen team, to ensure that this issue is not repeated.

Avaliado com 1 de um total de 5 estrelas

Quality of the food is really bad

Quality of the food is really bad, chicken taste like cartoon

2 de março de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Hi Pawel, we are sorry that you have not been happy with the chicken, please contact us with your order number so that we can agree a compensation package.

Avaliado com 5 de um total de 5 estrelas

Great Customer Service and then some

I have placed a few orders recently and have loved the service I received so much that I have signed up to a weekly subscription. The food is fantastic and really great quality, and arrives on time and well packaged. Overall great customer service, any issues I’ve ever had were answered and resolved swiftly.

27 de janeiro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you so much for your kind words Bre, we are delighted that you're enjoying our service.

Avaliado com 3 de um total de 5 estrelas

Frustration at high sugar content

Its is with reluctance that I have cancelled my macro meal subscription. Your meals are ideal in so many ways : affordable, whole foods, calorie balanced etc. I love the convenience, meal sizes and quality of ingredients. It is frustrating to see the sugar content of your meals which effectively cancel out all the effort you go to to make your meals 'healthy'. I always come away feeling bloated and brain foggy after your meals, the same way I feel after eating sugary sweets. I always can feel a thick film of sugar in my mouth after eating some of your meals which is pretty off putting. You dont have to overload meals with sugar to make them taste nice. I hope you eliminate free sugars from your dishes in the future, kinda feels like you are shooting yourself in the foot considering health is one of your main selling points.

13 de janeiro de 2022
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your balanced and honest feedback. To confirm, we do not add any sugars to our meals, however, there are some sugars in our sauces.

I shall pass on your comments to our kitchen team.

Avaliado com 5 de um total de 5 estrelas

Follow up from my last review

Follow up from my last review. I'd definitely give 5 stars for the customer service. They're very helpful but they need to find out what's causing this inconsistency issue with the food.

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you so much for this recognition Khayam, we are on the case!

Avaliado com 4 de um total de 5 estrelas

Good meals

Good meals, but a better microwave cooking time should be reviewed

11 de janeiro de 2022
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you very much for your feedback, we shall feed this back to our operations team.

Avaliado com 1 de um total de 5 estrelas

Food was uncooked and tasted awful

Food was uncooked and tasted awful , this has happened on few occasions .

10 de janeiro de 2022
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Good afternoon, we can 100% confirm that food would not have been uncooked, however, we apologise for the issues that you have experienced.

Please contact us directly, so that we can compensate you accordingly.

Avaliado com 5 de um total de 5 estrelas

Fantastic service!

Fantastic meals! Big portions, fully customisable and really tasty. Definitely the best meal service available considering how much you can control what's in each meal. I'm a vegetarian and the veggie options for protein are great. The website is easy to use, you can pause your subscription if you're taking a week off and their customer service is great too! HIGHLY recommend!

10 de janeiro de 2022
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you so much for your wonderful feedback Oisin!

Avaliado com 1 de um total de 5 estrelas

revolting

revolting. Overcooked chicken and about 2 tiny chunks that weiged 42g - not sufficient protein. AVOID

4 de janeiro de 2022
logotipo da Macro Meals UK

Resposta da Macro Meals UK

We are sorry to hear about your experience with us, especially considering our meals should contain 120g of protein. We shall contact you to try and find a solution to the issues that you have experienced with your order.

Avaliado com 5 de um total de 5 estrelas

Highly recommend Marco Meals!

So relieved at the end of every day to come home to Macro Meals, always delicious and easy!

Highly recommend.

20 de dezembro de 2021
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your kind feedback Max!

Avaliado com 5 de um total de 5 estrelas

Great food and so easy to come home…

Great food and so easy to come home from work and not have to cook

17 de dezembro de 2021
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you for your kind feedback Kevin, we are glad to help you live a more convenient lifestyle!

Avaliado com 1 de um total de 5 estrelas

Horrible rubber microwaved food eeeeeewww

These are the worst microwave meals EVER ! disgusting
The salmon was looking extremely overcooked before it even reached the microwave and then when heated it was like a lump of dried up rubber, I thought maybe just unlucky with the first meal, but no they were all equally as disgusting and to be honest i would feel soooo guilty if i was to feed this to my dog. if you can imagine say cooking a roast dinner and put it in a pot big enough to feed a small child, then pop it in the fridge for a week and then reheat it in the microwave for 3-4 minutes then this is what you can expect. and then theres the costs it cost me approx £55 for 5 children sized disgusting tasting meals and a few choco bars. my advice would be save your money, go to the supermarket, get yourself some ready meals and enjoy. They taste better, they are bigger, they are fresher and you will save yourself the huge dissapointment of ordering from MACRO MEALS !

12 de dezembro de 2021
Avaliação não solicitada
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Hi Craig, we wholeheartedly apologise for the bad experience that you've had, which is far from what most customers experience.

If you could please provide us with your contact details and order number, then we shall send you a complimentary order, whilst we will also refund the order that you were not happy with.

Avaliado com 5 de um total de 5 estrelas

I had a big shoulder operation recently…

I had a big shoulder operation recently and living by myself and having the use of one arm for a few months, feeding myself was going to be a problem. I researched a few companies and decided to give Macro meals a go. I am very glad i did as the meals were varied, tasty and a good portion size. I really like the way you can easily edit your meal selection and get the menu just to your liking over time. The delivery of the meals has also been spot on as well always delivered on your allotted day. My only problem i found was the plastic containers that the meals are in they are not very strong and i have had a few that have broken whilst in transit, that being said my last delivery the containers were different, slightly bigger and less brittle so hopefully this problem has been addressed. Over all though a very positive experience and i would have no problem with recommending this company.

6 de dezembro de 2021
logotipo da Macro Meals UK

Resposta da Macro Meals UK

Thank you so much for your kind feedback David. We are delighted that we have been able to assist in making your recovery a little easier.

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