I bought these K-pop socks for my granddaughter she absolutely loves them. They were beautiful the quality of the socks is vey good and the delivery was fast. I would highly recommend this company.
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Veja o que dizem as avaliações
Ho recentemente avuto bisogno di assistenza per il mio ordine e sono rimasta profondamente colpita dalla reattività del team di Madmia. Non appena ho segnalato il problema, hanno risposto immediata... Ver mais
Their refund policy is ILLEGAL in Australia, as they are not willing to refund the money unless the ORIGINAL packaging is kept. You can't even try on their socks if the original packaging & ties a... Ver mais
A empresa respondeu
A heartfelt thank you to for the wonderful socks and truly caring customer service. Even when my parcel went missing, your team did not leave me alone with the problem and helped resolve everythin... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to my wonderland where socks fantasies come true. Madmia socks are made with you in mind, empowering YOU to be who YOU are.
Informações de contato
2/2a Burrows Road, St Peters NSW, 2044, Sydney, Austrália
- +61 410 804 085
- contact@madmia.com
- madmia.com
4,0
Muito Bom
140 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
My sons absolutely love their socks
My sons absolutely love their socks! I bought them for Christmas and the delivery was really quick. Customer service is amazing as well. I will definitely be ordering with them again
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Gaga,
Thank you so much for your wonderful review! 💜 We’re so happy to hear your sons absolutely love their socks and that your Christmas delivery arrived quickly.
It also means a lot to hear such kind words about our customer service. We truly appreciate your support and look forward to welcoming you back to MADMIA! 😘🦋🌟
Customer service is unacceptable
Customer service is absolutely unacceptable.
I placed an order on December 16 with a guarantee of delivery before Christmas. Today is January 8, and I still have not received my package.
I just spoke with the owner, who was extremely rude and offered no solution, no accountability, and no refund. I was told the package was “attempted for delivery” on December 24, yet I do not have access to the UPS tracking—only the owner does, which is highly concerning.
UPS typically leaves packages at my front door with a photo, as they always have. There was no delivery attempt, no notice, and no package, which makes this situation look very suspicious.
While the socks themselves are very cute, the overall experience has been deeply disappointing. My granddaughter did not receive her gift before Christmas, and I am still without the product weeks later.
I do not recommend ordering based on this experience.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Madmia
Hi Ms. Berry,
We are truly sorry to hear about your experience and the disappointment it caused, especially during what should have been a joyful time for your family. We completely understand how upsetting it must have been for your granddaughter not to receive her gift before Christmas, and we sincerely apologise for this.
While the tracking information indicated an attempted delivery, it’s clear that the overall delivery experience and communication did not meet the standard of care, clarity, and support we are accustomed to provide. For that, we are genuinely sorry.
We take feedback like yours very seriously, as it helps us identify where we need to improve. This experience is not reflective of the level of service we strive to provide, and we are actively reviewing what went wrong to help prevent this from happening again.
We would really appreciate the opportunity to make this right. Please contact us at contact@madmia.com with your order number, and our team will be more than happy to assist you further.
Thank you for taking the time to share your feedback. We truly regret the frustration this caused and appreciate you bringing it to our attention. ✨🌈🦄
Love these socks!
Love these socks!! I got it for my kid and his friends , never disappoints. They just keep jumping and dancing in these happy socks
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Madmia
Hi Bee,
Thank you very much for your review! We're thrilled to hear your little one and his friends loves their MADMIA socks! We sincerely appreciate you taking the time to share your experience with us. 💜🌈🦄
Never received my socks!
Never received my socks!
I ordered many socks in November and never have received them.
The link in DHL is no longer available.
I think it is a xmas scam!
I will proceed with a law process in order to have my money back!
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Madmia
Hi Luri,
We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, especially after waiting so long for your order.
We want to reassure you that we are a legitimate business and take matters like this very seriously. A full refund of your order was processed on the 6th January, as confirmed to you via email.
We sincerely apologise for the inconvenience and distress this has caused and regret that we did not meet your expectations on this occasion. Thank you for bringing this to our attention, your feedback is invaluable in helping us improve our service. 💕✨🦄
Half-order
I order 2 pair of Socks for a present at Christmas on the 7th December, in the page it was indicating quick arrival. My first concern was that the tracking link did not show any updates up until the day before the package arrived so I was clueless to the order status for weeks. When it finally arrived, only 1 if the 2 socks was included, even though the accompanying paper clearly indicated 2 socks. The package did not seem damaged or altered in anyway to indicate it was a transport issue. I then tried to see what could I do on the website to complain about this and the order itself is not linked to a return or complain process. You need to search for a conta t email somewhere in their website and send your complain there. I sent mine both via the website andby email and im still waiting for an acknowledgement of message receipt
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Fabiola,
We’re truly sorry to read about your experience and the disappointment it caused, especially as the order was meant to be a Christmas gift. We completely understand how upsetting it must have been to wait so long, receive limited tracking updates, and then discover that your order arrived incomplete.
Receiving only one pair when two were clearly listed on the packing slip is not acceptable, and we sincerely apologise for this mistake. We’re also very sorry for the frustration you experienced trying to find the right way to contact us and for the delay in acknowledging your message. We aim to resolve issues as quickly as possible and a refund has been processed for the missing item as confirmed with you via email.
Thank you for taking the time to share your feedback. We genuinely regret the inconvenience and disappointment this caused, and we appreciate you bringing this to our attention so we can continue improving our service. 💕🌟🦋
Brilliant service!
Brilliant service!
Ordered the black glittery fairy wing boots (adult size), they arrived and one of the wings was faulty. Emailed them with photos and a replacement set of wings was immediately dispatched. Love the boots, love the wings, and love the customer service! ❤️
1 de novembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Kerry,
Awww thank you very much for your review. We truly appreciate you taking the time to share your honest feedback. Keep shining in your Glitter Fairy boots! 🌟🥰🌈
I ordered two pair with a 60% discount
I ordered two pair with a 60% discount. The discount only applies to one pair. I inquired about the free pair which was advertised right after I placed my order. They DM me and ask which pair would I like for the free pair, I choose but never received them or an adjustment on the other pair of socks. I love the socks and think my grands would love them as well but the follow up and promises made are lacking
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Dora,
Thank you for taking the time to share your feedback, we’re truly sorry for the confusion and disappointment caused.
To clarify, the 30% discount applies to full-priced items only, which is why it was applied to one pair in your order. That said, we sincerely apologise for the mixed communication regarding the free pair that was discussed after your purchase.
We absolutely want to honour the promise made to you and make this right. Please contact our customer service team directly with your order details, and we’ll be more than happy to assist you further. Our email address is contact@madmia.com
Thank you for your support and for loving our socks, we truly appreciate it. 💜🦋🥰
Prodotti inviati diversi dal quelli…
Prodotti inviati diversi dal quelli ordinati.
Materiale sintetico pessimo, colori bruttissimi.
Sconsiglio l'acquisto dei prodotti
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Cliente,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused.
We regret that the items received were different from those ordered — this is certainly not the standard we aim to provide. We also understand your concerns regarding the material and colours, and we appreciate you taking the time to share this feedback with us.
We would welcome the opportunity to look into this further and find a suitable resolution for you. Please contact us at contact@madmia.com with your order number and, if possible, photos of the items you received.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve. 🦋🥰🌈
AWFUL..avoid, cheaply made but expensive
AWFUL... first order came with wrong grinch socks so the original design was sent. Socks feel a little stiff. I will update after they have been worn and washed though. I then also ordered 4 wonderland dresses and the quality is SHOCKING. Temu quality at inflated prices and adverts that are misleading. The material is cheap, isn't full like the photos and just looks cheap and tacky. AVOID AVOID AVOID.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Kymberley,
We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback.
We apologise for the initial error with your sock order and understand your disappointment regarding the feel and quality of the items. We’re also very sorry to hear that the Wonderland dresses did not meet your expectations. We understand how frustrating it can be when a product doesn’t align with how it appeared online, and we regret that this was your experience.
Your feedback regarding product quality is taken very seriously, and we have shared this with our product and marketing teams for review. This is not the experience we want our customers to have.
We would genuinely appreciate the opportunity to look into this further and see how we can assist. Please reach out to us at contact@madmia.com with your order details, and our customer care team will be happy to help.
Thank you again for your honest feedback — it helps us improve. 🥰🦄✨
I ordered on November 30
I ordered on November 30. It is now December 16, and my order still has not shipped. I have been contacted twice after I commented on a FB post and once via a reply to my message in messenger. Each time being told another “story”. First I was told it will process and ship no later than the 12. Then when I messaged, because it in fact did not ship they only created a label with usps, they said they would “reship” (never shipped the first time) and it would be sent overnight. Still nothing has shipped as of yesterday the 15th. The message yesterday they sent in response to my FB comment was “send me your order number and I will check into it”. I did a little digging and the socks I ordered are not even available at this point. This company is full of untruths just to cover themselves. No message back when I told them last night to just stop lying and send me a refund.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Danielle,
We’re very sorry for the delay and the inconsistent communication you experienced, this is not the standard of service we aim to provide.
We understand how frustrating this situation must have been, especially after receiving multiple conflicting updates. We sincerely apologise for the inconvenience and confusion caused.
Please contact us directly at contact@madmia.com with your order number so we can review your order and resolve this promptly.
Thank you for bringing this to our attention. 🌻🦄✨
A Christmas present no show.
Disappointed. Ordered on 6 December and no sign of my purchase nine days later. Two emails telling me to check back in two days and the order could be expedited and re-sent. No clue why it wasn’t expedited after the first email. Time to buy an alternative Christmas present. It’s really isn’t my job to manage the shipping on my purchase. Could not recommend.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Chris,
Thank you for sharing your experience, we understand how disappointing it must have been not to receive your order on time for the holidays.
We sincerely apologise for the delay and the lack of clear follow-through on expediting your order. This is not the experience we want our customers to have, and we completely understand your frustration.
We can see that your order has been fully refunded, and we hope this helps resolve the issue. Your feedback is very important to us and helps us improve. 🌟💕✨
Not one item I ordered was delivered
I ordered 3 pairs of adults socks as Christmas gifts in their buy 2 get 1 free sale. I'm based in the UK and waited two weeks for the delivery, only to open my package to find that not one of the items I had ordered was delivered. In the package, read a note that the items you ordered were out of stock, so we have sent you similar items. They are NOT similar, two item were kids socks, I'd order 3 adult sizes! I am I am extremely disappointed and dissatisfied. As a first time customer I unfortunately will not be a retuning customer. They've received got two star as their quality of their socks are good. But now I have to waist my time going through a complaints procedure to try and my money back. They shouldn't have accepted my order if the items were out of stock or they should have contacted me before processing my items to ask if I'd be happy with the alternative items to which I would have said no and received an immediate refund.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Jay,
We’re very sorry that your first experience with us was so disappointing, especially with your order intended as Christmas gifts.
It’s clear that our handling of your order — sending alternatives without checking with you first — fell far short of the service we aim to provide. This is not the experience we want our customers to have, and we completely understand your dissatisfaction.
We sincerely apologise for the confusion and inconvenience caused. Your feedback is incredibly valuable to us and will be used to improve our processes so this doesn’t happen again.
If you would like to discuss this further or haven't had the issue resolved yet, please contact our customer service team at contact@madmia.com, we’d be happy to assist you.
Thank you for taking the time to share your thoughts — we truly appreciate it. 🌟
Wrong items ship
I ordered 3 pairs of socks. When I received my order confirmation, the items were not the ones I had selected. I immediately wrote to customer service to cancel or modify my order. Customer service took nearly 3 weeks to respond, and of course by then they told me it was too late. I asked if it was possible to make an exchange, and they said yes, but at my own expense. Very disappointed!!!
25 de novembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Solange,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive the wrong items.
Please note that this was our busiest time of the year, and our team responded to your emails immediately to resolve your issue as best as possible. We’re glad we were able to send you the missing pair with shipping costs covered, as requested.
We sincerely apologise for any inconvenience caused. We truly appreciate your understanding and hope you are enjoying your socks. 🌈🦄🌻
As advertised
They were everything I had hoped they would be! You never know when you answer an online ad. And…timely shipping.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Kathy,
Thank you very much for your review. We sincerely appreciate you taking the time to share your experience with us. ❤️🌟🦄
Delivery is overdue
I did my order at 25th November and I was supposed to get the pack in 4 to 10 days. Today is 8 December and I don't know when it will be delivered. There's no information about delivery forecast.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Sandra,
We’re very sorry to hear that your order arrived late and completely understand how frustrating it must be to wait longer than expected.
Orders placed in late November were affected by the busy holiday period, which caused some delays in shipping. We truly apologise for any inconvenience this has caused.
We appreciate your patience and want to assure you that your feedback is helping us improve our communication and delivery processes. Thank you for bringing this to our attention. 💕✨🦋
I ordered socks
I ordered socks, it’s now over the quoted 8-10 shipping days. When I emailed I got sent the tracking link which gives no expected timeframe. And my questions go unanswered. It seems from the poor reviews this is a company to avoid. Shame…
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi lovely,
We’re truly sorry for the delay and understand how frustrating and disappointing it must be to wait for your order without clear tracking information.
This was an exceptionally busy period, which caused some delays. We sincerely apologise for the inconvenience and appreciate your feedback, which will help us improve our service in the future. ✨
Not impressed this company is a scam
As I’ve read reports about not receiving socks I won’t be ordering any !
Get your delivery right and I’ll buy some!
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Ms. Jones,
We’re very sorry to hear about your concerns and completely understand your frustration. We take feedback like this very seriously, and we sincerely apologise for any delays or issues with past orders.
Our team works hard to ensure every order is delivered correctly and on time, and we’re continually improving our processes to prevent issues. We truly hope you’ll give us the opportunity to provide a smooth experience in the future. ✨
Still have not received my order!
I placed an order on 11/23/25 and have yet to get my order. I have left 3 voice mails and sent 2 emails and noone has responded to me. I received an email that it was on the way but when i try to track the package, it says it is still awaiting sender to ship. Hopefully someone will respond to this request!!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Sherry,
We’re very sorry to hear that your order didn't arrive on time and completely understand how frustrating this must be, especially after trying to reach us multiple times.
This was our busiest time of the year, which caused some delays in shipping, and we sincerely apologise for the confusion and lack of timely communication. Your feedback is extremely valuable and will help us improve our processes so this doesn’t happen again.
We hope you have now received your order and that everything arrived as expected. If there are any further issues to discuss, please don’t hesitate to reach out to us at contact@madmia.com.We truly appreciate your patience and understanding. 🌟
Unreliable and goods never arrived!
Unreliable - items never received!
I placed an order for Christmas gifts that I needed for an event. They emailed saying the items had been dispatched and I waited patiently. The order should have arrived but when I contacted they very causally replied that the order was lost in transit. It would have been good to have been informed.
I will not order again and do not recommend!
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi Lilly Moon,
We’re truly sorry to hear about your experience and completely understand how upsetting this must have been, especially with your order meant as Christmas gifts.
Unfortunately, once parcels are in transit, we have no control over them, and it appears your order was lost along the way. We sincerely apologise for the inconvenience this caused. Your feedback is very important to us and will help us improve our processes in the future.
We really appreciate your patience and understanding. 🌟
Ordered socks and paid for Priority…
Ordered socks and paid for Priority Express which states next day delivery or 2 days guaranteed. Didn’t happen. I cannot even track the package to get an idea of its location. Still haven’t received the socks. Don’t worry though I guarantee it won’t happen again.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Madmia
Hi lovely, thank you for reaching out. We are so sorry to hear this has been your experience. We are here to help and ensure your order is received as quickly as possible. Please reach out to us with your order number so we can make this right. Contact@madmia.com
Thank you! 🦄✨💕
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