I’ve been using MagBak cases for over 5 years and it has always been a great experience until I ordered the iPhone 16 Pro Max MagBak Elite case. My first case started to crack around the finger l... Ver mais
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Veja o que dizem as avaliações
I have been using MagBak cases for years. I recommend them to everyone! They have great drop protection. The magnets are super strong. I have never had any issues with these cases leaving marks on t... Ver mais
A empresa respondeu
The phone case cracked, i have the elite case for samsung s25 ultra, bought in september 2025, the website dont find my order so I cant write them for warranty. The communication with the website i... Ver mais
A empresa respondeu
I have the Elite case for my S25 Ultra and its the only case you'll ever need. Its super easy to clean and I use every bit of the case daily and it has protected my phone from nasty falls. The only p... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Informações de contato
719 S Los Angeles St, 90014, Los Angeles, Estados Unidos
- info@1lss.com
- magbak.com
4,7
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had a small issue with a defective…
Had a small issue with a defective product but the MagBak Instagram reps lead me to speak to someone through email and they were willing to get the problem solved quick. Very attentive, the issue has been solved in a very impressive manner. Quick email responses and I felt like I was heard and appreciated as a person and customer of MagBak! Now I feel like apart of the MagBak Family.
31 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Juan,
Thank you so much for sharing this. It truly means the world to us! We're sorry you experienced an issue with your product, but we're so glad our team was able to step in and get it sorted out quickly.
That's exactly the kind of experience we strive to create for every customer. We appreciate your support and hope you continue to love your MagBak products!
MagBak Team
Worth the buy
This case is very good. I've dropped my phone countless times and it doesn't even have damage. I thought I wouldn't use the magnets very much but it turns out anywhere I can use them, I do. I did have a problem with the finger loop in the back but the customer service team helped and resolved it very quickly.
28 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Orlando,
Thank you for the awesome review! We're thrilled to hear your case has protected your phone through countless drops and that the magnets have become a feature you use all the time. It's funny how quickly "I probably won't use this much" turns into "How did I ever live without it?"
We're also glad our team was able to get the finger loop issue resolved quickly. It sounds like your phone has been putting the case through a rigorous drop-testing program. Fortunately, the case understood the assignment!
Thanks again for your support and for choosing MagBak.
MagBak Team
Wonderbar
Great - absolutely fantastic customer service - and a pretty nice case too
29 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Richards,
Thank you for the wonderful review! We're thrilled to hear that our customer service made such a great impression. And we're especially happy that you're enjoying your case too, that's a pretty great combination in our book!
We appreciate your support and thanks for being part of the MagBak family.
MagBak Team
Excellent customer support and service
Excellent customer support and service. My product had an issue a year after I purchased and MagBak made it right immediately.
29 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Collin,
Thank you for sharing your experience! We're glad our team was able to step in and help when your product developed an issue, even a year after your purchase. Standing behind our products and taking care of our customers is something we take seriously, so it's great to hear we were able to make things right quickly.
We truly appreciate your support and your trust in MagBak.
MagBak Team
Had a broken piece of a phone case and…
Had a broken piece of a phone case and they replaced it right away.
25 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Jeff,
Thank you for sharing your experience! We’re glad our team was able to get the broken piece replaced quickly and make the process easy for you. Taking care of issues promptly and keeping our customers covered is always important to us.
We really appreciate your support and thank you for choosing MagBak!
MagBak Team
10/10 Company and Employees & Product
10/10 Company and employees, my case has an issue with the magnets and the screen not working with my s-pen in areas and I was going to deal with it and warned people about it on a post thru a comment and MagBak reached out to me to sort it with an updated case that fixes the issue with out me reaching out to them, That shows amazing workmanship and dedication to the name MagBak and who they are, They truly care about your experience with the product!! Highly recommend, prices may be steep but product is great quality and they will take care of you!
26 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Jimmy,
This was such an awesome review to read, thank you! We’re really glad our team was able to proactively reach out and get you set up with an updated case that resolved the magnet and S-Pen issue. Making sure our customers have the best possible experience with our products is always the goal, and it means a lot to hear that our team’s effort and dedication stood out to you.
We truly appreciate the recommendation, your honesty, and the support. Thanks again for being part of the MagBak family!
MagBak Team
They stand by their product.
This is my second replacement of my case. That being said, the process was carried out without hassle. I sent proof of the problem and the replacement was sent with out delay. It is great to deal with a company that stand by their product.
22 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Randy,
We really appreciate you taking the time to share this! We’re glad the replacement process was smooth and hassle-free, and that our team was able to get everything sorted quickly after reviewing the issue. Standing behind our products and making sure our customers are taken care of is something we take seriously, so this means a lot to hear.
Thanks again for your continued support and for sticking with MagBak through multiple replacements. We truly appreciate it!
MagBak Team
I’ve owned a magbak case for over 4…
I’ve owned a magbak case for over 4 years now and absolutely love it. Bought it to keep my phone off the floor of the gym and never looked back!
Customer service has also been excellent!
27 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey David,
Keeping phones off questionable gym floors since day one 💪
We love hearing that your MagBak case has been going strong for 4 years! Really appreciate the shoutout for our customer service team as well.
MagBak Team
Awesome customer service and support
Awesome customer service and support. I love their products and use them every day. I highly recommend them to all of my coworkers.
19 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Anthony,
This might be the kind of workplace influence we need more of 😄
Really appreciate the support and for recommending MagBak to your coworkers! It means a lot to hear our products have become part of your everyday routine.
MagBak Team
I have the Magbak case for my Samsung…
I have the Magbak case for my Samsung s25 ultra as well as the wireless charger for my Tesla model y. This is by far the best case I've ever used and an excellent company who stands behind their product. I had a slight issue with the case cracking and they sent me a warranty replacement quickly and efficiently.
26 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Tony,
We’re glad to hear your setup has been treating you well! Nothing better than a MagBak case and Tesla charger combo working together 😄
Really appreciate you giving us the opportunity to make things right with the replacement as well. Our team is always happy to help when needed, and we’re grateful for your support!
MagBak Team
Very helpful with addressing my…
Very helpful with addressing my concerns and offering to make it right. A+ service froma helpful staff.
9 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Steve,
Thank you for the great feedback! We’re really glad our team was able to address your concerns and help make things right. Providing helpful, reliable support is something we take a lot of pride in, so hearing this means a lot to us.
We’ll be sure to share this with the team, they’ll definitely appreciate the A+ rating 😄
Thanks again for your support!
MagBak Team
The quality and material is great…
The quality and material is great except they have to redesign the case for s26 Ultra especially where the magnetic sticks sticks on is crooked and not seating flat.
13 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Michaele,
Thank you for the honest feedback and for calling out the quality of the materials. We really appreciate it. We’re sorry to hear the fit around the magnetic attachment area on your S26 Ultra case hasn’t been sitting as expected.
Feedback like this is incredibly valuable and helps our team continue improving future designs and refinements. If you haven’t already, please feel free to reach out to our support team with a few photos so we can take a closer look and help out however we can.
We truly appreciate you taking the time to share your experience with us.
MagBak Team
World class customer service
World class customer service! Their return policy and process was smooth and easy!
21 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Michael,
Thank you for the amazing feedback! We know returns are never the most exciting part of shopping, so we work hard to make the process as smooth and painless as possible 😄
Hearing that you had an easy experience with both our customer service and return process truly means a lot to the team. We really appreciate your support!
MagBak Team
Great product and excellent customer…
Great product and excellent customer service hands down
22 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Dylon,
Short, simple, and straight to the point, we love it 😄
Thank you for the kind words and support. Hearing that both the product and customer service delivered a great experience truly means a lot to our team. We appreciate you being part of the MagBak family!
MagBak Team
Protect MagBak and your Tesla
The customer service was great. I messaged MagBak on Instagram and got a response quickly and not only that they helped me out ! Also the rim protector’s are the most intelligent AND inexpensive thing to add to a Tesla for a better look and rim safety !!! EVERY TESLA NEEDS MAGBAK !! Protect MagBak, your rims and your investment !
21 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Deshonde,
We’re always happy to help, but we have to admit… saving Tesla rims from curb rash feels a little heroic sometimes 😄
Thank you for the awesome feedback and for reaching out to us on Instagram. We’re glad our team was able to help quickly and that you’re loving the rim protectors. Hearing they delivered both on looks and protection is exactly what we hoped for when designing them.
Really appreciate the support and the enthusiastic recommendation and your Tesla’s rims, thank you too!
MagBak Team
Great product and excellent support
I can’t say enough good things about MagBak. Their products are great, but what really stands out is their customer service. They truly stand behind their products and take care of their customers where every support experience has been smooth, fast, and hassle-free. It’s rare to find a company that consistently delivers this level of support and professionalism. Highly recommend MagBak to anyone looking for a quality product backed by an excellent team.
13 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Ryan,
You’re making our team smile over here 😄
Thank you so much for the thoughtful feedback and kind words. We put a lot of care into both our products and the customer experience, so hearing that your support experiences have been smooth, fast, and hassle-free truly means a lot to us.
We really appreciate your recommendation and your trust in MagBak. Knowing you feel supported throughout the entire experience is exactly what we aim for every day.
MagBak Team
Every product that I have purchased…
Every product that I have purchased from MagBak so far has been an excellent product. Even when I have some wear, their customer service and warranty has been excellent. Five stars!
21 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Rich,
We like to think our products are built to last… but we’re pretty happy to hear our customer service is keeping up too 😄
Thank you for the continued support and for trusting MagBak across multiple purchases. It means a lot to hear both the products and the warranty experience have been consistently excellent for you. We always want taking care of our customers to be just as reliable as the gear itself.
Really appreciate the five stars and the kind words!
MagBak Team
The customer service is unbeatable
The customer service is unbeatable. They are very understanding and punctual!!! Thank you magbak!
21 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Adrian,
Unbeatable is a strong word… but we’ll happily take it. 😄
Thanks for the love, really glad our team could take care of you quickly and smoothly!
MagBak Team
They take care of their customers!
I had a problem with a smart wallet. It turned out that I got one from a batch that was had a design issue, so they overnighted me a new one free of charge. Great product with even better customer service!
15 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Kevin,
That’s exactly how it should be handled. Quick, no hassle, and straight to a fix. 😄 Glad we could get that sorted for you!
Really appreciate the support.
MagBak Team
Great product
Great product! I love all the features of the phone case and it's very compact. Customer service is great and willing to work with you if there are any issues.
13 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Jonathan,
Appreciate the love! Sounds like your phone’s finally living its best life inside the MagBak case. 😄
MagBak Team
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