I’ve been using MagBak cases for over 5 years and it has always been a great experience until I ordered the iPhone 16 Pro Max MagBak Elite case. My first case started to crack around the finger l... Ver mais
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I have been using MagBak cases for years. I recommend them to everyone! They have great drop protection. The magnets are super strong. I have never had any issues with these cases leaving marks on t... Ver mais
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Surprisingly great response rate and service! I usually hate waiting around for email responses to companies, but they were very on it and pretty responsive. Love their products!
The phone case cracked, i have the elite case for samsung s25 ultra, bought in september 2025, the website dont find my order so I cant write them for warranty. The communication with the website i... Ver mais
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Detalhes da empresa
Escrito pela empresa
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Informações de contato
719 S Los Angeles St, 90014, Los Angeles, Estados Unidos
- info@1lss.com
- magbak.com
4,7
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
REALLY impressed with this company!!
REALLY impressed with this company‘s customer service. I contacted them via Instagram to ask about BUYING a replacement camera surround (mine broke) because I could not find one to buy on their website. They responded within the hour, and not only sent me a new camera surround for free, but issued me a refund (on their own initiative) for a button set I had recently ordered to replace a broken button because they said I should not have had to buy that because the phone was still under warranty. That’s way more than I even asked for! It’s been a long time since I’ve seen a company go above and beyond like that and it was very refreshing.
PS. My case (MagBak Elite for iPhone Pro Max) is great too!
13 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Gregory,
This absolutely made our day! We’re so happy we could help get everything sorted out for you. Our team always tries to make things right, so hearing that the experience felt refreshing really means a lot to us.
Also, thank you for the love for your Elite case! Sounds like it’s been through a few battles already… broken buttons and camera surrounds are basically proof it’s doing its job protecting the important stuff 😄
We truly appreciate you taking the time to share this and for being part of the MagBak family.
MagBak Team
Best case I have bought for all my…
Best case I have bought for all my phones. I have also had the original wireless charger since it came out and still going strong! Customer service is also amazing!
13 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Gerardo,
Thank you so much for the amazing feedback! We love hearing that the case has been your go-to across multiple phones, and it’s awesome to know your original wireless charger is still going strong, that thing’s clearly built like a tank 😄
Really appreciate the kind words about our customer service as well. Thanks again for being part of the MagBak family!
MagBak Team
Perfect All Around Case
The product is very well made. I have put this item through the ringer while trail running, climbing, and camping. It has held up super well. On top of that their customer service is very quick and willing to help
1 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Bubba,
Thank you for the amazing review! Sounds like your Elite case has officially earned its outdoor survival badge. 😄 Trail running, climbing, camping… that’s a serious durability test, and we’re thrilled to hear it’s holding up strong through all of it.
We’re also really glad our customer service team could be there when needed. Fast and helpful support should always come with gear built for adventure.
Really appreciate you taking the time to share your experience!
MagBak Team
Excellent quality products
Excellent quality products. There is a lot of care put into the quality of what they sell. I personally got the Elite phone case & 3 in 1 phone stand and couldn't be happier. There was an initial issue with one of my items but customer service immediately sent me a replacement without delay.
They are definitely pricer than other options but you absolutely get the quality and top tier customer support.
10 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Trevor,
Thank you for the great review! We’re so happy to hear you’re loving your Elite case and our MultiCharger. A lot of care goes into designing and building our products, so hearing that it shows truly means a lot to us.
We’re also glad our team was able to jump in quickly and get the replacement handled without any hassle. That combination of quality products and reliable support is exactly the experience we try to deliver.
And yes… we may not be the “gas station phone case” option 😄 but we’ll always do our best to make sure the quality and support are worth it.
Thanks again for the support!
MagBak Team
Fantastic Product and Service
The case is a well thought out product. I have the elite case for an iPhone 17 Pro. It provides great protection and usability. The finger loop, kickstand, and magnetic back are frequently used from the office to the shop and everywhere in between. The finger loop developed a tear after about 5 months. I contacted them and they very quickly arranged for a replacement. Their service compliments their product to create an all around fantastic experience.
12 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Brandon,
Thank you for the awesome review! We love hearing how the Elite case has become part of your everyday routine, from the office to the shop and everything in between. The finger loop, kickstand, and magnetic system really are the MVP trio. 😄
We’re also glad our team could get the replacement sorted out quickly for you. Wear can happen with heavily loved features, so it means a lot to hear that the support experience matched the product experience.
Really appreciate you taking the time to share this!
MagBak Team
Absolute garbage and over priced
Absolute garbage and over priced. Used on iPhone 17 pro max. The volume buttons fell off after one day and by day three the power button fell off. Cases for a fraction of the price are much more durable.
11 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Paul,
We're truly sorry to hear about your experience. This is not the quality we stand behind, and we completely understand your frustration. Losing buttons after just one day is not normal behavior for our cases, and we believe you may have received a defective unit.
We back all of our cases with a one-year replacement warranty for exactly this reason.
If you ever decide to give us another chance, please reach out to us directly. We'd love to make it right!
MagBak Team
Incredible drop protection for size
Incredible drop protection for size. Included Screen Protector and installation kit. Don't waste your money on Apple cases. MagBak is so much better in every way yet retains all the apple charging features. How many times have you set your phone down only to scratch the screen or forget where it is. MagBak completely eliminates this. I put a MagStick in Car and Bedroom. It sticks solid to all metal..think appliances, car fender, fence post, tool box, office cubical. Great customer service that is in USA and actually cares.
1 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Bob,
This review deserves to be stuck on the fridge with a MagStick. 😄
We’re so happy to hear you’re enjoying the protection, accessories, and magnetic features of your MagBak setup. And honestly, once you start sticking your phone everywhere, it’s hard to go back.
Thank you as well for the kind words about our customer service team. We truly care about making sure every customer has a great experience, and your support means a lot to us.
MagBak Team
first time user
first time user and had an issue and customer service fixed it . on the first email
10 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Eric,
Not exactly the “first impression” we were aiming for 😅 but we’re glad our team was able to get everything fixed on the very first email!
Thanks for giving MagBak a shot as a first-time customer, and we hope the product keeps impressing you from here on out.
MagBak Team
Dear MagBak Customer Service Team,
Dear MagBak Customer Service Team,
I am writing to let you know that I successfully received the replacement product today.
I want to sincerely thank you for managing the previous delivery issue so professionally and resolving it in such a short time. Your quick response and excellent customer service are truly appreciated.
The product itself is absolutely beautiful and feels very high quality. I really love it and am excited to start using it.
Thank you again to the entire team for all your help and support!
Best regards,
Onur Yoztyurk
7 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Onur,
Thank you so much for your thoughtful message.
We’re very happy to hear that the replacement was delivered successfully and that everything was resolved smoothly for you. Your patience and understanding throughout the process truly meant a lot to us.
It’s also great to hear that you’re loving the product! Knowing that you’re happy with both the quality and the overall experience genuinely makes our day.
We truly appreciate your support and kind words toward our team. If you ever need anything in the future, please don’t hesitate to reach out, we’ll always be happy to help.
MagBak Team
Great product and even better customer…
Great product and even better customer service. I have the Elite iPhone case, and it truly does it all. I love the loop, the magnets, and the built-in kickstand. A couple of parts eventually wore out, and MagBak took great care of me and made the process easy. I also purchased the Tesla magnetic charger, and it’s extremely high quality and works flawlessly.
6 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Zachary,
This was such an awesome review to read, thank you! We love hearing that you’re enjoying all the features of the Elite case, especially the loop, magnets, and built-in kickstand. That “does it all” feeling is exactly what we aim for when designing our products.
We’re also really glad our team could make the replacement process smooth and easy when some parts wore out over time. Taking care of our customers is just as important to us as building solid products.
And hearing the Tesla charger is working flawlessly for you is the cherry on top 🚗⚡
Thanks again for your support and for taking the time to share your experience with us!
MagBak Team
This is my 3rd Magbak case and I don’t…
This is my 3rd Magbak case and I don’t think I would choose any other now. They just come in handy in so many places. Had slight issue with latest purchase but all dealt with extremely quickly. Would recommend.
4 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Simon,
Third MagBak case, that’s the kind of loyalty that really means a lot to us! We’re glad to hear the cases have become such a handy part of your day-to-day life, and even happier that the issue with your latest purchase was resolved quickly for you.
We truly appreciate the recommendation and your continued support over the years. Hopefully this third one keeps serving you just as well as the first two (and maybe earns a fourth someday 😄).
Thanks again for being part of the MagBak family!
MagBak Team
Die Hülle sieht sehr Wertig aus und die…
Die Hülle sieht sehr Wertig aus und die Komponenten machen total viel Sinn. Ich hatte eine kleines Problem mit meiner Hülle, der Support hat aber schnell und zuverlässig reagiert. Eine klare Empfehlung
4 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi there,
Thank you so much for the kind words! We’re really glad you’re enjoying the quality and thoughtful design of the case. Even more importantly, we’re happy our support team was able to step in quickly and help when you needed it, that’s exactly the experience we aim for.
We truly appreciate the recommendation and your support!
MagBak Team
S26 ultra, almost perfect.
Love the design where the S26 ultra phone case is customisable. Favourite stand out part is the finger loop. Material feels good and such a great idea that the loop can push back in and won't interfere with the phone attachment to the magnetic charger. However the finger loop broke unexpectedly with normal use within a month. Customer service was great, they're sending replacement.
The phone case magnet is indeed strong that it is a good thing but also not too good when it interfere with the S pen function at certain area of the phone. The case is great that it has the kick stand for when you need it and accessories that you can add on. I really love the free screen protector it comes with. Its one of the best screen protector I ever used and such a smart way to install it without any professional help. So easy! I like that you can attach a strap on the case and like the magnetic wallet attachment too. Finger rest is great too but wish its not just black. The customised kit doesn't come with a coloured finger rest. The one thing I'm worried about it the camera lens, just feel like the cover might not protect the lens enough. I don't really want to use the lens cover from Magbak just in case it affect the photo quality.
9 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi there,
Thanks so much for the detailed feedback, we really appreciate it. We’re glad you’re enjoying the design, accessories, and especially the screen protector and overall feel of the case.
Sorry about the finger loop breaking unexpectedly, but we’re happy our team could quickly get a replacement sorted for you. That’s exactly the kind of “fast fix, no stress” experience we aim for.
Really appreciate you taking the time to share your thoughts. It helps us keep improving and building better gear for everyday use.
MagBak Team
Impressive in Many Aspects!
Excellent products, great customer service. The only failure of their product was due to clumsiness on my part. They still replaced the case even though the warranty was expired! I had every intention on purchasing what was necessary to fix my case but was very pleasantly surprised by an immediate offer to replace the case in exchange for pics of the damage.
I would recommend MagBak to anybody looking for a high quality magnetic phone case, or accessories. I will be purchasing another case from them when I inevitably upgrade my phone!
6 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi George,
Thank you so much for the amazing review! We’re really happy to hear you’ve had such a great experience with both the products and our support team. And hey, accidents happen 😄 We’re just glad we could help get you taken care of and back up and running quickly.
It means a lot that you’d recommend MagBak to others and plan on coming back again when it’s time for the next phone upgrade. We truly appreciate the trust and support, and we’ll be ready for your next device when the upgrade itch finally wins 😅
Thanks again for being part of the MagBak family!
MagBak Team
MagBak for the Tesla Model S/X is the BEST!
The MagBak for the Tesla Model S/X is amazing. It is perfectly angled for the driver unlike others. The fast charging is great and better than the Tesla built-in charger that overheats every time I try to use it.
7 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Joe,
Now this is what we love to hear 😄 Thank you for taking the time to share this! We designed the MagBak mount for the Tesla Model S/X with driver comfort and usability in mind, so hearing that the angle stands out compared to others means a lot to us.
We’re also glad the charging performance has been a big upgrade for you. Sounds like your Tesla found its new favorite co-pilot 👍🏻
Really appreciate the support!
MagBak Team
Best full featured case I've owned
Best full featured case I've owned. I had an issue roughly a year after purchase and received quick, no questions asked support for my MagBak Elite case. Definitely recommend and will buy again 👍🏻
7 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hi Simon,
This is awesome to hear and thank you for the awesome words and for sharing your experience! We’re glad your MagBak Elite case has been delivering on the features and that our support team was able to help you out quickly when needed.
A year later and still going strong with the recommendation? We’ll gladly take that as a win 😄 We truly appreciate the support and look forward to having you back again in the future!
MagBak Team
Things fall apart
I bought the iPhone 16 case for the charging capabilities and the stand. However, planned obsolesence and 18 months later the case has basically disintergrated. First the kick stand broke, then the soft plastic charger cover, then the literal plastic of the case. Now the intertiorer softer plastic just completely seperated from the case, not to mention it looks dingy after the plastic rubs off. After the warranty, just like the planned.
The customer service is a bot and was not super responsive.
Will not be purchasing another product from them. (Date of experience is when the case began to break apart)
1 de dezembro de 2025
Avaliação não solicitada
Resposta da MagBak
Hi Hannah,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been, especially after choosing the case for features like the kickstand and charging functionality. This is definitely not the kind of long-term experience we want our customers to have.
Please reach out to us directly and mention this review/post so our team can take care of this for you. You can contact us here: https://magbak.customerdesk.io/#rp-customer-widget-login.
Our cases do carry a warranty, and we’d truly appreciate the opportunity to make this right and turn this experience around for you.
MagBak Team
Quick and easy support
Not only are the products amazing, but the support team at magbak is elite and they offer very good quality assurance modules to make sure that you get the best product you can.
6 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Nick,
This is such an awesome review to read, thank you! 🙌
We put a lot of focus into both our products and the support experience, so hearing that you noticed the effort from our team truly means a lot. Our goal is always to make things quick, easy, and stress-free while making sure every customer gets the quality they expect from MagBak.
Really appreciate the kind words and support!
MagBak Team
Very smooth
So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a smooth resolution so I can get back to enjoying my phone without worry. 📱 It's always a bit disappointing when a new purchase doesn't quite hold up. They said it was past the warranty period but they would replace it. #CustomerService #PhoneAccessories #magbak #ProductIssue
6 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Ray,
We’re really sorry to hear the case started separating on the side, definitely not the experience we want you to have with a MagBak case.
That said, we’re glad our team was still able to help get things sorted out for you, even though the case was outside the warranty period. We always try our best to take care of our customers whenever we can 💪📱
Thanks again for giving us the opportunity to make things right, and we hope the replacement gets you back to enjoying your phone worry-free!
MagBak Team
Junk
Junk, cheap plastic. Did not last 6 months for the price.
I did reach out to them, just mouth, no follow up. Just the common reach out to us. Crap company do not buy from them. Crappie junk!
5 de maio de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Paul,
We’re really sorry to hear this was your experience. That’s definitely not the quality standard we aim for at MagBak.
Our products do carry a warranty, and we’d really appreciate the chance to make this right for you. Please reach out to our support team and mention this review so we can look into the issue and help get this resolved for you as quickly as possible.
Reach out to us here: https://magbak.customerdesk.io/#rp-customer-widget-login
We’re always here to help and would love the opportunity to turn this experience around.
MagBak Team
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