MagicBreaks Avaliações 3.127

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and blo... Ver mais

Avaliado com 5 de um total de 5 estrelas

This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which bea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothi... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Good price but website keeps resetting…

Good price but website keeps resetting search even halfway through doing it so results aren't what you entered.

1 de fevereiro de 2026
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Resposta da MagicBreaks

Thank you for your valuable feedback! We have passed this on to the team to look into.

Avaliado com 5 de um total de 5 estrelas

Can’t fault Magic Breaks & Natalia in…

Can’t fault Magic Breaks & Natalia in particular, she’s helped us book multiple trips now & her efficiency is second to none! Highly recommend!

31 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! Natalia will be thrilled to read this!

Avaliado com 1 de um total de 5 estrelas

Be aware of Center Parcs bookings through Magic Breaks

Whilst the booking process for our Paris trip was very good, we weren't told that for our Paris Center Parcs booking that we would not be able to book activities until 2 days before our actual trip! I have learnt this after paying for our holiday in full to magic Breaks.
This is appalling as we are a family of 5 and travelling over half term and so by the time we can actually book activities we risk that there will be little availability. It seems that although Magic Breaks takes the whole payment for the trip at the point of booking, they don't actually pass it on to the Center Parcs until much nearer to the holiday.
If we had booked directly with the Center Parcs then we would have been able to book activities upon payment of balance. This is really disappointing and will negatively impact our break, so please be aware if you are planning this kind of booking with Magic Breaks.

30 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for taking time to leave your feedback. We're really sorry to hear about your experience and understand your frustration. Please can you email your booking reference number to customercare@magicbreaks.co.uk so we can look into this for you.

Avaliado com 5 de um total de 5 estrelas

Disneyland Paris

All swiftly sorted and confirmed in 10/15 minutes. Plenty of information provided with contact numbers and recommendations. Very happy with Magic Breaks.

28 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely feedback! We hope you have a magical time!

Avaliado com 5 de um total de 5 estrelas

Thanks Alex for finding us a deal!

Big thanks to Alex for helping me to find my family trip to EuroDisney! He was very helpful, friendly and patient. Poor fella, everytime he came back with results, I asked him to tweak and search again! He was always happy to help me! Great service !!! Thanks Alex !

27 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! We're thrilled you have had a great booking experience with Alex!

Avaliado com 5 de um total de 5 estrelas

Very straight forward booking with Agent

Very straight forward booking through the online chat. Jessica G was amazing and booked my holiday for me and answered all my questions and guided me through every step. This completely took all the stress from me. Would highly recommend booking through MagicBreaks

27 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind review! We're pleased Jessica was able to make your booking process run smoothly. You're recommendation means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Magic breaks with Simon

We have just booked our 5th cruise with Simon Taylor from Magic breaks - the customer service we have received with every booking has been incredible. Simon responds so quickly to our email enquires, he is polite, knowledgeable and answers all of our (many) questions with thought and care. I honestly would not go anywhere else now to reserve our family holidays. Thankyou Simon - you are wonderful!

26 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your lovely review! We're delighted Simon provided such great service - He will be thrilled to read this!

Avaliado com 5 de um total de 5 estrelas

I can’t fault this company

I can’t fault this company. I’ve used them four times now and every time I’ve had an issue they have been able to sort it right away!
Will only book through them!

16 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your lovely feedback! We're pleased you're happy with our service and we truly appreciate your loyalty!

Avaliado com 5 de um total de 5 estrelas

I had been considering going back to…

I had been considering going back to Disneyland Paris and hadn’t quite made my mind up. Alex May from magic breaks help me with all my questions and made the whole booking process as easy as possible. Thank you Alex

20 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your lovely feedback! We're thrilled Alex has provided you with a such a smooth booking experience.

Avaliado com 5 de um total de 5 estrelas

Friendly and easy service for booking our holiday.

Alex has been extremely helpful and very patient while we figured out the perfect option for us. Alex had taken the time to answer all my questions and review the different options. Very easy to book and happy with the deal we got!

17 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! We're thrilled you are happy with Alex's service.

Avaliado com 5 de um total de 5 estrelas

Helpful agents

The agent on the telephone (Cheryl) was very helpful and provided all the information I needed

16 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words, we're glad you're happy with Cheryl's service!

Avaliado com 5 de um total de 5 estrelas

I’ve just booked our 2nd Disneyland…

I’ve just booked our 2nd Disneyland Paris trip through MagicBreaks, this time with the help of Alex May they were extremely helpful answering all questions I had and advising things that we can do on site to make our little girls birthday extra special! The booking was made so quickly and I will definitely book through them again (because let’s be honest - it’s Disney - we will go again!!)

16 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for taking the time to leave such a lovely review! We're so pleased Alex could help make your booking experience extra special. We look forward to booking your next magical break.

Avaliado com 1 de um total de 5 estrelas

Unhelpful when you want to amend your booking

My husband booked a week away at Les Nature Village, with 1 day Disneyland Paris tickets for my daughters 4th Birthday in June.

Since booking, we have decided to cancel the dated ticket for disneyland and as my tickets, booked through Magicbreaks state that the tickets are fully refundable and cancellable without charge up to 3 days before our visit, i thought i would cancel magic breaks to do so and then look to extend out holiday with the extra night at one of the disneyland hotels.

I tried calling your customer services, however, the woman i spoke with was extremely rude and it was clear that within the first 10 seconds of the call being answered she didn't want to help, and said my tickets aren't able to be cancelled, despite me telling her i have an email that conflicts this and there being no mention in their terms and conditions that this wouldn't be possible. I have been mis-sold.

I have been waited a week for a response.

13 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your feedback. We're very sorry to hear about your experience. We can see a refund has already been offered for your booking. If you need any further assistance, please do not hesitate to contact us at customercare@magicbreaks.co.uk.
We do apologise for any inconvenience caused.

Avaliado com 5 de um total de 5 estrelas

First time ever booking to go to…

First time ever booking to go to disney, wehad people call us to help with any enquiries we had, booking was done so smoothly,

14 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're so glad your first Disney booking went smoothly. We look forward to booking your next magical break!

Avaliado com 5 de um total de 5 estrelas

Cheryl is brilliant

Cheryl was very attentive and found the very best deal for what we were looking for. Responds to emails very quickly no matter what time of day/night it is!

13 de janeiro de 2026
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your lovely review! Cheryl will be thrilled to read this!

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