MagicBreaks Avaliações 3.127

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and blo... Ver mais

Avaliado com 5 de um total de 5 estrelas

This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which bea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothi... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Service from Cheryl

Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful.

She took the time to explain things properly, double-checked details for us, and made sure everything was right rather than rushing us into anything. Communication was quick and reassuring, and it really felt like she was trying to help us get the best trip, not just make a sale.

Thanks to Cheryl, the whole booking process felt straightforward and stress-free. Would definitely recommend her.

27 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind feedback. We're delighted to hear Cheryl provided such great service! We really appreaciate your recommendation!

Avaliado com 5 de um total de 5 estrelas

Cheryl was amazing helped us out with a…

Cheryl was amazing helped us out with a last minute get away for my son finishing treatment for his cancer this year! We are so so happy we now have our holiday booked! All thanks to Cheryl!

27 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your kind words! We're delighted that Cheryl could help book your magical break! Wishing you a well-deserved break!

Avaliado com 2 de um total de 5 estrelas

Easy to book, terrible to change or talk to a person

This is a tough one because I’ve used them in the past and loved them. Just tried to use them again and a different experience. Here is where they work. Filling out the form for a new booking and getting a confirmation and form back to pay and book. That part is great! Where it breaks down is if you need customer support. I’ve been emailing with the. For two weeks now about changing the dates of one room and adding an additional date. Very long gaps in responses and two weeks later I still have no confirmation. Tried to take it off email and no luck. The what’s ap is a bot and tells you no agents available. When you call they have a message telling you to email them. If your looking for personal customer service unfortunately they don’t seem to be the agents to turn to.

11 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your review, Mike. We do apologise for the delay and appreciate your continued loyalty. We received your email on the 15th December this detailed your request and issued a revised quote on 19th December, which you confirmed the same day. On the 22nd we added the additional room and guests and sent your updated confirmation. Character/dining reservations were completed on the 27th. Our standard email turnaround is within 48 hours and emails/follow-ups fell during the Christmas period, when response times can be longer due to reduced staffing and supplier availability. Thank you for your patience.

Avaliado com 5 de um total de 5 estrelas

Can't fault our experience with Magic Breaks, a most magical Christmas!

Can't fault our experience with Magic Breaks. Second time booking a trip to Disneyland Paris with Magic Breaks and everything was sorted for us without issues. Special thanks to Alex who assisted in booking our trip. Most helpful, and quick to respond to my requests, sending a quote and processing our booking. And at 8.30 pm on Christmas Eve no less. I want to thank you again for all your help.

24 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! Your loyalty means so much to us. We're happy that you have a had a smooth booking experience with Alex!

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Started looking at deals today for visiting Disney next year, Alex was super helpful with the whole process. Sent me over all the details and checked the best deal for me. I also made an error on one of the dates of births which was fixed instantly with no problems.

24 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your great review! Alex will be thrilled to read this!

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly. The magic is making things easy!

Cheryl was the loveliest adviser to speak to, kept me fully up to date from start to finish on my booking. Answered all questions I’ve had so far, and I’m sure I’ll have more. It’s great you have a dedicated helper on had who knows all about you and the booking. Thank you Cheryl.

16 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your lovely feedback! We're so pleased to hear Cheryl was able to help with your magical break. She will be thrilled to read this!

Avaliado com 5 de um total de 5 estrelas

Thank you so much for the fabulous…

Thank you so much for the fabulous customer service we have received, prior to our upcoming trip!

14 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your kind review! We hope you have a magical time!

Avaliado com 5 de um total de 5 estrelas

Amazing Filiz at Magic Breaks Saved our Holiday

I cannot thank Filiz at Magic Breaks enough! I didn’t receive the email advising that my booking needed to be paid for, and unfortunately, the booking was cancelled. I was honestly so stressed — but Filiz absolutely saved the day!

With incredible patience, kindness, and professionalism, she managed to rebook everything and sort the whole situation out for me. She kept me reassured the entire time and went above and beyond to make sure everything was put right.

I’m truly so grateful for all of her help. Filiz is a real credit to Magic Breaks, and I honestly can’t thank her enough. If I could give more than 5 stars, I would!

12 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your lovely review! We're truly sorry for the initial stress you experienced, but we're delighted to hear that Filiz was able to turn things around for you. We hope you have a magical time!

Avaliado com 5 de um total de 5 estrelas

Lisa is amazing

Lisa is amazing. She helped me every step of the way. I would recommend to all my friends and family.

Thanks magic breaks I can't wait.

9 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your lovely feedback! We're delighted to hear that Lisa provided you with such a positive experience. Your recommendation means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Easy experience

We always use magic breaks when booking our trips to DLP great easy to use and upfront honest prices. Never had an issue using Magic breaks

8 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your continued loyalty and for taking time to leave such great feedback!

Avaliado com 5 de um total de 5 estrelas

Lisa Websdale literally saved the day

Lisa Websdale literally saved the day!
After my Lapland holiday was cancelled 2 days before flying with another company Lisa sat for ages finding me the perfect holiday for 5 days time!
As you can imagine I was absolutely gutted but Lisa was amazing and went above and beyond for me and my boys.
Not only did she find me the perfect holiday she’s rush through the reveal pack so I have it before we go!
Amazing service and I’m please it turned out this way because this package sounds even better!
Thank you so so much I’m now absolutely buzzing to go and have the most magical time with my children xx

6 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your wonderful review! We're so pleased Lisa could step in and find the perfect holiday for you after the last minute cancellation. We hope you have a magical time!

Avaliado com 5 de um total de 5 estrelas

Alex was very helpful and attentive…

Alex was very helpful and attentive with fast responses to all questions. made the transaction straightforward . ⭐⭐⭐⭐⭐

5 de dezembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! Alex will be thrilled to read this!

Avaliado com 5 de um total de 5 estrelas

Disney holiday

Thank you so much to Alex for making the booking of our up coming Disney trip a quick and stress free process!
Thank you
Alex

3 de dezembro de 2025
Avaliação não solicitada
logotipo da MagicBreaks

Resposta da MagicBreaks

Thank you for your kind review! We're delighted to hear you had a smooth booking experience with Alex!

Avaliado com 5 de um total de 5 estrelas

Amazing from start to finish!

We have just come back from a lapland trip and it was all completely amazing. Figen at magic breaks was wonderful from start to finish with her communication and expertise. She made the process so easy and made sure we got everything we wanted from our holiday. Nothing was too much trouble for her. This is the second tome we have used magic breaks and will continue to use them in future. Thank you

21 de novembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your kind review, Figen will be thrilled to read this! We appreciate your continued support and are always here if you need us!

Avaliado com 5 de um total de 5 estrelas

So far the website has made it easy to…

So far the website has made it easy to find what we need- we are at the beginning of you journey- fingers crossed!

24 de novembro de 2025
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Resposta da MagicBreaks

Thank you for your great feedback! We're here if you need any assistance.

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