Magnus Watches Avaliações 

476
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Kopfhörer von Apple gekauft. Rauschen bei benutzen. 3 mails mit Reklamation gesendet. Keinen Antwort erhalten. Sehr enttäuschend und nicht empfehlenswert.

Avaliado com 1 de um total de 5 estrelas

Ordered watch on 29th November, website say it takes 7-15 days for delivery so thought plenty of time for Christmas. No tracking info for days. Contacted them twice and automatic response said someone... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased it as a Father’s Day gift for a car enthusiast. He absolutely loved it! Being able to customize the rim style and caliper color to match his sports cars made it a true customizable and memor... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Magnus’s Thor and Bayer M8 watches. This is my honest and serious review of these watches; they attract a lot of attention and give away lots of compliments in return. There watches are t... Ver mais

Detalhes da empresa

  1. Fabricante de relógios de pulso

Escrito pela empresa

We make every effort to provide you with luxury-inspired watches at a reasonable price while maintaining excellent quality and performance. All our watches are Magnus branded and come with the official packaging including an international guarantee card which represents the authenticity of the watch.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

476 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(476)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Order#MGNS-25107.

Update 01 February 2024

Despite a nice message response on this website, my son did not receive the watch for Christmas! We have since sent another email as per the instructions but have still had no response. Total scam - they have simply stolen our money!

My son placed an order on the 23/11/23 for a Christmas present. After hearing nothing we emailed for an update on 4/12/23. They responded on 6/12/23 asking to confirm my delivery address. We have heard nothing since. This is starting to feel like a scam??

13 de dezembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

Hello, we sincerely apologize for the inconvenience. Upon reviewing your order, it appears that there have been some minor complications. To resolve this, we can either resend the product or process a refund for you. For a more immediate and personalized assistance, please send us a direct message on our social media channels. Alternatively, feel free to reply to this message, and we'll work together to find the best possible solution. Your satisfaction is our priority.

Avaliado com 1 de um total de 5 estrelas

No product received, no response for emails

Order #MGNS-26800

I placed order on Nov 29th and today is Dec 12th they said 7 to 13 days delivery and its been the mentioned days already watch has been stuck at dallas and they stopped reaponding to mails they dont even have contact number i dont know how to take this ahead i ordered my watch for the speacial ocassion and they spoiled everything now atleast if they provide contact number or adress of the store where its dispatch and out for delvry i can pickit up. Worst customer service ever.

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

Hello, we sincerely apologize for the inconvenience. After checking your order, we observed that it has already been delivered. If you have any concerns, you can also reach out to us on our social media platforms. Could you please send us a message on our social media channels?

Avaliado com 1 de um total de 5 estrelas

Watch was delivered scratched.

Watch was delivered scratched.
Support was not helpful at all.
I will not buy again and you should not buy here either.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

we are sorry to hear about the issue with your watch, and we apologize for any inconvenience you've experienced. Our goal is to ensure customer satisfaction, and I understand that this situation has fallen short of your expectations.

Please provide your order details and a clear picture to support at help@magnus-luxury.com. Our team will investigate the matter promptly and work towards a resolution, also you can chat us up on our social so we can follow up properly.

Avaliado com 1 de um total de 5 estrelas

Unfulfilled Orders and Lack of Communication - A Disheartening Experience

I recently had a rather disappointing experience with Magnus Brand regarding my orders, #MGNS-24693 and #MGNS-24687, placed on November 21st. Despite the promised delivery time, it has been over 15days, and my products have not yet arrived.
My attempts to contact their customer support through email have been met with silence, leaving me frustrated and concerned. This lack of communication has significantly marred my experience with Magnus Brand.
The delay in receiving my orders and the unresponsiveness from their support team have left me questioning the reliability and customer service of Magnus Brand. Transparency and timely communication are essential aspects of any customer-business relationship, and unfortunately, Magnus Brand has fallen short in these regards.
This experience has been far from satisfactory, and I felt it important to share my disappointment with others who may be considering products from Magnus Brand. It's disheartening when a company fails to meet even the basic expectations in terms of order fulfillment and communication.
I hope Magnus Brand takes note of these concerns and takes steps to improve their services for the benefit of all customers.

8 de dezembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

Hello, we sincerely apologize for the inconvenience and dissatisfaction you've experienced. Kindly reach out to us through our social media channels. Occasionally, we receive a high volume of emails, which might have pushed yours down the queue. I'll be anticipating your message on our social platforms, where I can provide you with a solution.

Avaliado com 5 de um total de 5 estrelas

Xmas Present

Xmas Present! So the anticipation of wearing it is overwhelming

3 de dezembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

That's fantastic! We're thrilled to be part of your Christmas celebration. The excitement of wearing your new watch will surely add a special touch to the festivities. If you have any questions or need assistance, feel free to reach out. Enjoy your Magnus timepiece! 🎁✨

Avaliado com 1 de um total de 5 estrelas

TOTAL SCAM

TOTAL SCAM. ORDERED 10 DAYS AGO IN EUROPE. SENT FROM CHINA! DESPITE ADVERTISING THAT THEY HAVE DISTRIBUTION CENTRES IN UK AND EUROPE. TRACKING STOPPED 4 DAYS AGO WHEN IT FINALLY LEFT CHINA. NO RESPONSE TO 2 EMAILS DESPITE PROMISING RESPONSE WITHIN 48 hrs 📷

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We made purchase August 2023

We made purchase August 2023. After we received the watch we were NOT happy with the quality of the watch. So, we decided to return it. We returned the watch for refund but we are still waiting for our refund. It's already Nov 29th, 2023. this is almost four months later. Magnus has stopped responding to our email. Not only we lost the money to our watch but we also paid for the return shipping. I guest you GET WHAT YOU PAID FOR. In other words stay away from buying any things from Magnus Watches company.

19 de agosto de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

Hey Al Warda, Thank you for sharing your experience.
Please note that the item has not yet arrived in our warehouse and is being held by custom as seen in the tracking information. No worries, we will take the risk and already refund you for the order.
I'm sorry you were not satisfied with the quality. Our watches are FAR better than the cheap knock-offs on the internet.

I have refunded your order, hope you can reconsider your review.
Thank you so much have a great day!

Avaliado com 1 de um total de 5 estrelas

للأسف خدمة زبائن صفر لا يوجد رد منهم…

للأسف خدمة زبائن صفر لا يوجد رد منهم ابدا لقد اشتريت ٣ ساعات ولم تصلني من ١٤ يوم كاتبين خلال ٤٨ ساعة تصل عبر بريد سريع لا يوجد رد من قبلهم لا انصح في شراء من هذا موقع وهمي

29 de novembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

We apologize for the delay in our response due to the high volume of Black Friday orders. Your satisfaction is important to us, and we guarantee delivery.

If you haven't received your order within the specified timeframe, please contact our customer service team at help@magnus-luxury.com. They will assist you promptly.

Thank you for your patience, and we appreciate your business.

Avaliado com 1 de um total de 5 estrelas

A cheap cheap watch from china.

A cheap cheap watch from china.. quality equal to wish.. very unhappy with my order..

I ordered a automotive watch with a spinning wheel. It's very noisy so everyone will notice the sound it makes every time the wheel spins around makes it basically worthless return policy says I can't return it was I removed the stickers to try it on and I will have to pay for the shipment all the way back to China. What a company. so now I spend a hole lot on a worthless watch. Very unhappy customer. Please don't do same mistake as I did

22 de novembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

We apologize for any inconvenience you've experienced with your recent purchase. It's important to note that a metallic dial can produce a very quiet noise, which is normal.

We also want to clarify that our watches are not comparable to those on Wish in terms of quality. Our products are of higher quality and craftsmanship.

To address your concerns, we've sent you a reasonable offer to ensure your satisfaction. Please review it, and if you have any questions or need further assistance, feel free to reach out.

Thank you for your feedback, and we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Hot as

Watch looks amazing and is heavy which is a good sign for quality! Would recommend!!

23 de novembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

Thank you for the glowing feedback! We're delighted to hear that you find our watch amazing and appreciate the weight as a sign of quality. Your recommendation means a lot to us. If you ever have more thoughts or questions, we're here for you. Enjoy your Magnus timepiece! ⌚🌟

Avaliado com 5 de um total de 5 estrelas

Love the watch

Love the watch; looks and feels great!! Good quality watch!! and really liked packaging also!

10 de novembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

We're thrilled to hear that you love your Magnus watch! It's fantastic that you appreciate the quality, look, and feel. Our team also takes pride in creating a special packaging experience. If you ever need assistance or have more feedback, feel free to reach out. Enjoy your watch in style! ⌚🌟

Avaliado com 1 de um total de 5 estrelas

Frauds!!!

Frauds!!!! Didn’t reply to my emails when my package was sent back to them by the customs office. Wouldn’t give me a refund either.

31 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam do not buy

I ordered the watch and decided to cancel the order in less than an hour but the company is just playing around and refuses to reimburse the amount.
It took longer than a week as promised.
I can't get my money back nor have I received the discount and reimbursement back.
Im happy to pro ide emails as proof of them confirming a part refund but I'm yet to receive it.
I also feel cheated ad I paid £99 for the same watch one may find on amazon for a faction of the price.
Please do not buy this product.

10 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery and perfect watch

Fast delivery and perfect watch. Really happy with how it looks.

13 de outubro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

We're delighted to hear that your Magnus watch arrived quickly and that you're happy with its appearance! If you ever have more feedback or questions, we're here to assist. Enjoy your new timepiece! ⌚✨

Avaliado com 5 de um total de 5 estrelas

Awesome watch and fast delivery

Awesome watch and fast delivery. I will be getting another one!!!!

16 de outubro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

That's fantastic to hear! We're thrilled you love your Magnus watch and appreciate the fast delivery. Looking forward to having you as a returning customer! If you have any preferences for your next one, let us know. ⌚🎉

Avaliado com 1 de um total de 5 estrelas

Really fed up with the service

Really fed up with the service. Brought it still can't find the option to return it even if they provide 30days return policy. Contacted customer service no reply still. Don't go for it.

9 de novembro de 2023
Avaliação não solicitada
logotipo da Magnus Watches

Resposta da Magnus Watches

We're sorry to hear about your frustration. Please accept our apologies for any inconvenience. To expedite your return process, please send your order details to help@magnus-luxury.com. We're committed to resolving this issue promptly and ensuring your satisfaction. Thank you for your patience.

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