Absolutely disgusting customer service retuned a faulty pair of boots on Saturday to be told I would receive a phone call on the Monday(Didn’t). I called them instead and was told they get hold of any... Ver mais
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Veja o que dizem as avaliações
Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... Ver mais
A empresa respondeu
Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... Ver mais
A empresa respondeu
Amazing service, my muck boots not only arrived in super fast time, they were also significantly cheaper than ANYWHERE else. After being let down on countless occasions by apparently reputable compan... Ver mais
A empresa respondeu
4,0
Muito Bom
492 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good experience
I'd never ordered from Griggs before but I found it to be a very smooth experience. My Blundstone boots order was confirmed as dispatched same day and they arrived the next. When I had to exchange for a slightly smaller size, this was straightforward to request and handled very smoothly. Thank you Griggs.
25 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Nat
Thank you for taking the time to leave us a 5* review
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Rude customer service when checking on…
Rude customer service when checking on the non delivery of an item, Royal Mails fault but the call receiver just wanted to argue and make excuses for Royal Mail, change your delivery company, don't be rude to your customers on their behalf, you have enough bad reviews already.
24 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Customer 9
Thank you for taking the time to leave us a 1* review.
I am so sorry to hear about the service you feel you
have received from our customer service team.
I would like to be given the opportunity to look into this further for you, but without the name in which the order was placed, or an order number I am unable to do so.
Please contact me on the email address provided & I will do my very best to get this rectified for you.
Sharon@magrigg.co.uk
Kindest Regards
Griggs Online.
Fantastic Service
Fantastic Service, Ordered a pair of Barbour wellie boot socks yesterday afternoon, received a confirmation in minutes, despatch notice within a couple of hours and delivered today. Wife love the socks and were a great price. Thank you
23 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon John Rennie
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Griggs Online
Second Hand Items Tried on then resold as new.
Sick of companies doing discount products on items far more expensive than Amazon, eBay or other online retailers. Only to discover they are second hand and have been tried on and worn. They are also riddled with marks. Bought a pair of Berghaus Hillmaster II Goretex boots on14 11 23 on website Love The Sales, sent via DPD, supplier is Griggs. Big line across the left toe cap. Crease lines on both boots where they have been bent over the toes, obviously tried on by other people. Marks on the heels...the list goes on. Pardon me, but I paid for a new pair of boots. Not a second hand defective pair, that some other Tom Dick or Harry has tried on previously, rejected then returned. Obviously then redistributed and re sold to me as a new pair. Sadly for Griggs, I'm no sucker!! They only have one pair this size left in stock. I won't be returning for a second helping of disappointment. Mr Jones.
14 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon William Jones
Thank you for taking the time to leave us a 1* review.
I am so sorry to hear that you are not happy with your purchase.
During the conversation you & I shared during emails earlier, I assured you that the products we send out are neither second hand or defective. It is true, customers do return unwanted purchases, but they are only put back into sale if they are unworn or not soiled. As a gesture of goodwill I offered you a discount, which you declined. I would be more than happy to exchange them for another pair or if you preferred a full refund.
Kindest Regards
Sharon.
Ordered a jacket from here as a gift to…
Ordered a jacket from here as a gift to my father and it hasn’t arrived and on the DPD app it’s said it’s been delivered for the past 2 weeks I’ve been going back and forward with the customer services of magriggs and all they are saying is we can’t offer a refund we are waiting on DPD to investigate never order from these guys waste of time and money
3 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Isa Muhammad
Thank you for taking the time to leave us a 1* review.
I am sorry you feel that your query has been dealt with inadequately. Looking into your order & speaking to our customer service team, the imagery that has been provided to us by DPD has been confirmed as they same address used previously for yourself .As you are aware our team are contesting this on your behalf, this process can take upto 10 working days.
Please bear with us while the investigation is taking place, we are working hard to make sure it is resolved as quickly as possible.
Kindest Regards
Sharon.
Since buying these wellies I’ve had to…
Since buying these wellies I’ve had to have a new pair sent out due to them splitting after just a few uses, the new pair has also done the same in exactly the same areas! I requested a refund/store credit so I could buy a different brand as these clearly were not up to the task. The request has been refused and I’m now left with a £200 pair of wellies that got no more than 5 hours of walking in, why buy a named brand for a high price when in reality they are no different in quality than the cheaper wellies you can buy on the market. I will be issuing a claim through the small claims court.
13 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Cain Gibson
Thank you for taking the time to leave us a 1* review.
I am sorry to hear that you are unhappy with the decision that has been made regarding your recent return. I would just like to clarify for you.
Looking into your order, I can see that your first purchase was made on the 10th October 2021, unfortunately these became faulty & were exchanged on the 13th January 2023. Hunter come with a 2 year manufacturing warranty, the warranty is valid from first original purchase date, which unfortunately means you are out of warranty.
I am sorry for any inconvenience this might have been caused.
Kindest Regards
Sharon.
Fantastic - best customer service ever!
Ordered a Barbour jacket yesterday morning, had a chat with the customer service re delivery and other things they couldn’t be nicer! Although they didn’t promise anything I know they made an extra effort and got it dispatched asap with delivery the next day - this morning! They even included a birthday card as a top top surprise! Truly made my day!
Ps: the product also was great as described fits perfectly etc … :) do not hesitate to use them especially as their prices are very competitive!
4 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Tilly
Thank you for taking the time to leave us a 5* rating.
We really do appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Very speed delivery
Very speed delivery, I had an issue with my Timberland boots and they resolved it very quickly.
Genuine and great price.
Thank you
2 de novembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning TB
Thank you for taking the time to leave us a 5*
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Pur Barbour jacket frm Griggs had…
Purchased Barbour jacket frm Griggs had to return due to Barbour & their awful sizing. Got my refund straight away only cost me £3:50 postage. Fair play to Griggs 🤙
28 de outubro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Lee Nolan
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Fantastic customer service
Fantastic customer service. Had a fault in a wellie boot. Returned them free of charge and they replaced them with a new pair within the week of sending them back. Very impressed thank you. The wellies are excellent too.
27 de outubro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon F Jones
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I ordered a Barbour jacket and was…
I ordered a Barbour jacket and was delivered the next day, but it was too big (my fault) So easy to return to M A Griggs and had email confirmation the day after it was returned to confirm refund. Have since ordered the correct sized jacket. The price is excellent as is quality and efficiency of this company. Thank you would highly recommend.
8 de outubro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Sue
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I love this company
I love this company. They really are wonderful to buy from. I ordered a horse rug which was a great price and arrived in a couple of days.
Their service is fantastic. I highly recommend them and will definitely but from again.
J x
5 de outubro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Jackie
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Rubber boots perished after 14 months very light wear
Bought Grubs Rainline Wellington Boots from this company in July last year. They weren‘t cheap and I only wore them occasionally, thinking they would last me a good few years. The other day I went to a beach and a soaking right foot made me realise the rubber on one of the boots had totally perished - there were two large cracks in the material. I sent some photos to the company, but they pointed out the guarantee had expired and that’s it. Tough luck for me. How can they sell boots of such poor quality??
21 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Susanne Whiting
Thank you for taking the time to leave us a 1* review.
I am so sorry to read how unhappy you are with the service you received from our company. All products come with a manufacturing warranty of usually 12 months, which is standard practice. It is unfortunate however that you have only worn the boots a handful of times, & for that I am extremely sorry, had you been within the 12 month warranty period, we would have gladly exchanged them for you.
Kindest Regards
Sharon.
Ordered two days ago on website for…
Ordered two days ago on website for children’s hunter wellies but still not had order confirmation
24 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Larry Ingleworth
Thank you for taking the time to leave us a 1* review.
I am so sorry to read that you have not received an order confirmation form us, If you could possibly provide me with some more information, to the email address to provided, I will do my very best to help. I will need you order number please & the name in which the order was placed.
Sharon@magrigg.co.uk
Kindest Regards
Sharon.
Great company
Great company. Ordered Berghaus walking boots from them due to good price. Had to speak to customer service and they couldn’t be more helpful. Also when DPD didn’t deliver the next day as expected or day after their customer service was outstanding. Sent out via Royal Mail and arrived 2 days later. Definitely recommend and will use again.
21 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Elizabeth
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Terrible customer service
Terrible customer service, refused to refund on an unopened present. Email sent back to me was rude and they didn’t seem to want to help.
Will not be using these again.
16 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Steve
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your poor experience when using our returns service. I would however like to be given the opportunity to look into this further for you, If you could possibly give me a little more information, using the email address provided I would be grateful. I will need you order number, & contact details please.
Sharon@magrigg.co.uk
Kindest Regards
Sharon.
I purchased a Barbour Stavia jacket…
I purchased a Barbour Stavia jacket from Magrigg.co.uk and am really impressed with this store. This is the first time that I have used this company and would not hesitate to use them again. Brilliant price, really fast delivery and great updates about the delivery. 10/10.
18 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Susan Prendergast
Thankyou for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
False pricing
Never had confirmation emails, had to chase them, them after 3 weeks they refunded me but it was already dipatched then told me some error happened, pak of lies through phone calls too.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Chris English
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of the disappointing service you have received, however all orders under your name have been successfully processed & shipped. I am more than happy to look into this further for you, to see if I am able to offer a positive resolution, but I will need some further information. Please contact me on Sharon@magrigg.co.uk at your earliest convenience & I will do my very best to assist.
Kindest Regards
Sharon.
Great customer service
I ordered a Barbour jacket last year which developed a fault. The whole returns process was fast and efficient and a replacement was sent quickly. Emails are answered quickly. More importantly however, when I phone them, someone answers almost straight away. So rare these days. I think Barbour should also be commended for making the returns process painless.
I will definitely be shopping with MA GRIGG again and would recommend them to others.
7 de setembro de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning Simon Fox
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Had tried on a pair of Berghaus men’s…
Had tried on a pair of Berghaus men’s trousers I liked in Tiso but at £85 a bit expensive
Searched them online when at home and found them for £40 here. Ordered and received 2 days later
Superb service and will definitely use this company again
22 de maio de 2023
Avaliação não solicitada
Resposta da Magrigg
Good Morning M Macleod
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
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