Magrigg Avaliações 

492
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting customer service retuned a faulty pair of boots on Saturday to be told I would receive a phone call on the Monday(Didn’t). I called them instead and was told they get hold of any... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service, my muck boots not only arrived in super fast time, they were also significantly cheaper than ANYWHERE else. After being let down on countless occasions by apparently reputable compan... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

492 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(492)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Can’t fault my experience

I ordered size 6 Berghaus Women’s Hillwalker II GORE-TEX® Leather Walking Boots in grey. They arrived the next day but felt a bit tight. Ordered 6.5 to compare - arrived in 2 days and are perfect. Have just received refund for first pair less £3.50 as per refund policy. I won’t hesitate to use MAGrigg Ltd again.

24 de maio de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Linda Brand
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

I was nervous about placing an order but so glad I did.

I was nervous about placing an order as the jacket from Griggs was such a wonderful low price.
After some time I decided to take the plunge and I am so pleased that I did.
From placing an order to receiving the jacket ( in less than 24 hours) has been a very positive experience.
I shall definitely be placing more orders.
Thank you.
Best Regards
Gary

23 de maio de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Micky 7
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Simply outstanding!!!

First time I have used this company, thought I would take a punt and try them out, as they had the exact pair of trainers my wife wanted for her Birthday on offer, in her size too, I ordered them Saturday morning and they were delivered for free by Sunday lunchtime!! Now that’s what I call service, absolutely amazing!! Will certainly use them again, thank you!

21 de maio de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Chris Brewin Bland
Thank you for taking the time to leave us a 5* review.
We really do appreciate your kind comments & look forward to you shopping with us again in the future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

1st time I have ordered from this…

1st time I have ordered from this company, and I will definitely be ordering again. Ordered my sketches Friday evening, got free express delivery and they was delivered Sunday afternoon. One very happy customer 😀 😊

14 de maio de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Paula Howson
Thank you for taking the time to leave us a 5* review.
We really do appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 1 de um total de 5 estrelas

Made a simple order for 3 fence…

Made a simple order for 3 fence posts,after a near fortnight wait on delivery my delivery man told me they received 2 posts so I have naturally asked where my third post is!I have been told its sent out but I did pay for the STATED 48hour tracked delivery as I'm a post down and into my third week of waiting I'm afraid this is not a professional set up and if your a tradesman or someone looking to order for onetime materials then I'd look elsewhere.😡

11 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Courier challenges but sorted by Harvey

I ordered Bug Clear Ultra from MA Grigg on 17th April 2023. After receiving initial automated messages from the courier a few days after my purchase, advising that they were waiting for my parcel, I received no further updates. I tried contacting MA Grigg via numerous channels, and received an email from Harvey on 1st May 2023, advising that "I will have this looked into and re sent for you as no further scans have occurred after shipment." Replacement arrived 10th May. Thanks to Harvey and team.

17 de abril de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Alessandro Soma
Thank you for taking the time to leave us a 4* review.
Your comments are much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Very satisfied

I didn’t know this company before and found them while searching on google for Barbour jackets. Honestly, I had an outstanding experience. Ordered the jacket on Wednesday night and received Friday morning. The price was the cheapest I could find.

15 de abril de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning DB
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 1 de um total de 5 estrelas

READ THIS...beware!

Whish I looked at trust pilot before placing an order. 29% (nearly 1 in 3) rated this company as 1 star. There's a high probability that you may have a bad purchase experience and unfortunately I was one of them. I ordered a 1.8x1.05 arched fence panel. No communication until I chased a week later only to be told no availability and they refunded me. Surprisingly the item is still for sale on their website. Good luck if you decide to purchase from them.

4 de abril de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Afternoon Mr Christopher Bryne
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of the poor shopping experience you received from our company. This is not at all what we want for any of our customers. Our customer service team work hard to make sure that all customers are kept up to date with any developments concerning their order but unfortunately however for you, this is not the case & for that I am sorry. I have spoken to the manager of the Agri department & the fence panels that were on the delivery, allocated to you were sold through our store, without them realising they were for online orders. I can assure you that this is not a regular occurrence.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Excellent store, recommended

Excellent store, best prices on Helly Hansen and fast delivery by a quality courier.

23 de março de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Bruce 7
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 3 de um total de 5 estrelas

Ordered online but no item available.

I ordered a Barbour zip in body warmer for my boyfriend to go with his new wax jacket. The next day on a Sunday I got an email to say there has been an error and they don’t have the item in stock. This is false advertising items they don’t even have.
Although a refund has been authorised this should not happen and we will not be using them again and certainly do not recommend and judging by others reviews this appears to be a regular occurrence.

UPDATE:
I emailed Sharon as requested below and she was fantastic she looked into the order and offered a discounted rate when she put the next order in with the supplier. Unfortunately the Barbour body warmers are not available for them to purchase for around five months but Sharon did everything she could to help us which we are grateful for and even offered another item from their website at a discounted rate which we declined the offer as the body warmer was the only item needed.
In view of Sharon’s help I have changed from one star to three stars as I think this is fair. Thank you so much Sharon for all you tried to do with our order.

26 de março de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Katy 9
Thank you for taking the time to leave us 1* review.
I am so sorry to read that the item you ordered was out of stock. As a team we work hard to make sure that our stock is correct at all times however there are times unfortunately where this does not happen. As a company it is never our intention to let any of our customers down. I would be more than happy to try & order in the item from our supplier, but without the name in which the order was placed or an order number, I am unable to look into this any further. Please do not hesitate to contact me on the email address provided & I will do my very best to help. Sharon@magrigg.co.uk
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Brilliant

Order placed Sunday evening 26/02, boots arrived Tuesday 28/02. Brilliant service, will definitely use this company again 👍

26 de fevereiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Robden
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

10/10 customer service.

After I experienced a problem with my order after it arrived, they were very quick to respond and resolve my issue. Very happy with the customer service and will be purchasing from again in the future.

21 de fevereiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

I can only heap praise on them

I can only heap praise on them. Ordered a weatherbeta dog coat on 9th Feb. It arrived very well packed on 11th Feb (today). I chose the cheapie delivery option too. I expected delivery next week sometime.
I will definitely be buying from again. Many thanks to all concerned.

11 de fevereiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Afternoon Angryoap
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.

Avaliado com 1 de um total de 5 estrelas

Advertised item doesn’t exist!

Ordered a Berghaus coat this morning which was advertised on their site. Paid and acknowledged. I
have just received an email saying they made a mistake and said that they would refund my payment.
Why couldn’t they have at least tried to source another first. Very disappointed as a new customer.
Please delete my details from your records once refund has been paid.
Still awaiting refund.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Afternoon Brian
Thank you for taking the time to leave us a 1* review.
I am so sorry to read about your poor shopping experience with us, as a company this is not what we want for any of our customers. I would like to be able to look into this further for you, but without a surname or order number for me it makes it difficult for me to locate your details. I will leave my email address for you to contact me & I will do my very best to rectify this for you. Sharon@magrigg.co.uk
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I ordered my Barbour jacket and received it the following day. This is the first time that I’ve ordered from this company and I would certainly use them again - excellent customer service.

30 de janeiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Alison Doris
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Exceptional fast delivery

Ordered online on Friday night. Arrived Sunday morning.
Exceptional service, competitive price.
Totally brilliant

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Hannah
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear you are happy with the service we provided & our competitive prices. We look forward to you shopping with us again in the future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Professional service

I had a fault with my Barber wellies. I contacted Griggs they replied immediately sent me a postage label and within a week I have received a replacement. Excellent service. Thank you. Lynda Oconnor

25 de janeiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Lynda Oconnor
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon

Avaliado com 5 de um total de 5 estrelas

Excellent Transaction

Ordered a Dubarry coat which was half the RRP. Coat arrived today and was delivered by 4pm the day after I ordered it. Top service and great product. I am really pleased with everything about this transaction. I would definitely use this company again.

17 de janeiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Peter Ketteringham
Thank you for taking the time to leave us a 5* review
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

I’d read the reviews and was reluctant…

I’d read the reviews and was reluctant at first to go with this company but I’m glad I did 😃 I phoned first to enquire if item was actually in stock and the lady I spoke to was very helpful and professional with her service. I am delighted to receive my delivery within 4 days of ordering. Thank you

14 de janeiro de 2023
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Afternoon Angela Diamond
Thank you for taking the time to leave us a 5* review.
We really do appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Had been looking for a certain coat, eventually found my size at griggs online. Ordered on 29th Dec at 19:25, order arrived this morning 31st Dec at 9:30am, excellent service and also the best price I could find online. Will definitely use again.

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Magrigg

Resposta da Magrigg

Good Morning Mark Nixon
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.

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