Nicky was so friendly and dealt with my many questions perfectly. I enquired about a quote for a couple of products in different formats. I cannot fault the service received as well as the quick and p... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver mais
A empresa respondeu
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us... Ver mais
A empresa respondeu
I had a message on my machine saying account needed to print postage after pressing the wrong button and not being able to correct it myself. I called Mailcoms and spoke to Katy who passed my details... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de materiais de escritório
- Serviço B2B
- Serviço de Comércio Eletrônico
- Locadora de equipamentos para escritório
- Serviço de frete e correio
- Indústria de equipamentos de navegação
Escrito pela empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Informações de contato
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
849 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a message on my machine saying…
I had a message on my machine saying account needed to print postage after pressing the wrong button and not being able to correct it myself. I called Mailcoms and spoke to Katy who passed my details onto the relevant person Dan Clarke who called be back quickly and guided me easily through how to fix my issue. Great friendly efficient service guys, thanks for your help.
14 de dezembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Samantha,
Thank you for taking the time to leave a review.
We are pleased to see that you have found your recent Mailcoms service helpful and that Dan & Katie were able to assist in helping you to resolve the issue.
We shall pass your feedback over to the team which is greatly appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Good Service, Good Price, Good Products.
Maria guided me from start to finish through the process and the options available. When the order was placed and accepted Stephanie and her team took over and were very prompt and quick at organising everything. We even got to choose our own logo for the envelope. The engineer arrived on site and the install took less than 10 minutes. Great service & company!
13 de dezembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Rob
Thank you for taking the time to leave a review.
It is great to see that Maria provided you with guidance when you were looking for a Franking Machine and that Stephanie was able to assist where needed.
We shall ensure that your positive feedback is passed directly over to Maria and Stephanie which we know will be very much appreciated.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
We purchased a franking machine from…
We purchased a franking machine from Mailcoms in February 2020 and have been a customer since then. The service from the whole team has always been exemplary - I cannot fault. And very helpful during our recent office move
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Julie
Thank you for taking the time to leave a review.
We are pleased to see that you have found your overall Mailcoms service easy and helpful.
We are always here should you require any further assistance.
Thank you again!
The Mailcoms Team
The support we get from Mailcoms is…
The support we get from Mailcoms is amazing. We always get a solution to our issue in a really short space of time. Thank you for being there when we need you.
8 de dezembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Helun,
Thank you for taking the time to leave a review.
We are delighted that the support you have recieved from Mailcoms was amazing and that your issue was resolved quickly.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
All good
All good, fair price, good service and install - would recommend.
3 de dezembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with your overall experience with Mailcoms.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Excellent Service
Very helpful and efficient service. Dan guided me through the set up of our new Franking Machine and made the process very clear and easy.
I wouldn't hesitate to pick up the phone and speak to him again if I have any difficulties in the future.
3 de dezembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Jeremy,
Thank you for taking the time to leave a review.
It is great to see that Dan has been able to assist with the set up of your new franking machine and are delighted that you have found his support clear and easy.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Saved the day
We placed an online order and Katie kindly contacted us to make sure we had selected the right cartridge as she noticed it might not be right for our franking machine. She discovered we had made a mistake, and sorted it out for us. Thank you Katie.
24 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Helen
Thank you for taking the time to leave a review.
We are happy to hear that Katie provided support instantly. It's important to us that you receive the correct cartridge for your franking machine as we wouldn't like you to experience any down time or issues.
We shall ensure that your feedback is passed over to Katie
Please do not hesitate to contact us should you have any queries
Great help from Liam today
Great help from Liam today. Solved my technical issue. Great service.
22 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Bridgette
Thank you for taking the time to leave a review.
We are happy to hear that Liam was helpful and helped to resolve the issues that you were experiencing with the equipment.
We shall ensure that your feedback is passed over to Liam.
Please do not hesitate to contact us should you have any issues or queries.
Recent Purchase of Franking Machine
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us at ease.
Maria was extremely helpful and the whole team are very keen to ensure we have a smooth transition in getting the new machine working.
Highly recommend this company.
22 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Anthony,
Thank you for taking the time to leave a review.
We are happy to hear that Maria was extremely helpful during purchasing experience.
We shall ensure that your feedback is passed over to Maria.
Please do not hesitate to contact us should you have any issues or queries.
Excellent Service
I was very impressed with how quick my call was answered. Liam took my call for support, he was very helpful, clear in what i had to do and patient.
19 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are happy to hear that Liam provided you with support over the telephone and helped resolved your query.
We shall ensure that your feedback is passed over to Liam
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Replacement Machine
What a great service from Mailcoms, My machine went on the blink and rather than fix I decided to replace. Everyone was so helpful and within a week I was up an running with a new machine and the old trade in one collected, great all round service from Mailcoms
15 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Helen
Thank you for taking the time to leave a review.
We are delighted that you have found your recent franking machine service great following install of your new machine. We will pass your comments onto our team.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Very impressive & super speedy service
Very impressed with the service we just received.
We reported an issue with our franking machine on Monday. It was collected , fixed, returned and back up and running by Friday. Great communications from Stephanie and Liam. Great job, well done to you guys.
15 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Lynda,
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with the service that has been provided.
We understand the importance of having a fully working franking machine, and strive to do everything we can to try to get you up and running as soon as possible.
We shall ensure that your feedback is passed over to Liam & Stephanie.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms
Great service provided
Great service provided, I would highly recommend this to anyone looking to buy a franking machine. Not only was the product sent swiftly, we had a great service from Sarah all the way through from not knowing what to buy, to sending links to top the credit up on the franking machine itself.
Have been using the franking machine for 2 weeks now and had no issues at all.
Highly recommended
11 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Paul,
Thank you for taking the time to leave a review.
We are extremely pleased to see that you have found your recent service with Mailcoms great and that you would highly recommend us following your recent franking machine order. It is great to see that Sarah has been able to assist with this process every step of the way and has helped get you set up with your machine quickly.
We shall ensure that your positive feedback is passed over to Sarah directly which will be greatly appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms
Really good service
I got in contact with Mailcoms when I had a problem with our franking machine. Sarah got back to me really quickly and sent me a guide as to how to solve the issue with the machine. This all worked perfectly and our franking machine was up and running again in no time. I also ordered some ink and that arrived the next working day, so we are really impressed with the service and would happily recommend Mailcoms.
11 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Claire,
Thank you for taking the time to leave a review.
We are pleased to see that Sarah has been able to assist with your recent franking machine issue and the support that she has provided has helped get you back up and running. We are delighted that your order also arrived swiftly and efficiently and that you have been impressed with your overall Mailcoms experience.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
I had a problem changing my ink…
I had a problem changing my ink cartridge on the machine today, and Dan was so patient and polite. Whilst waiting for the machine to register the new ink cartridge, Dan made conversation with me about my day and about the tutorial videos on the Mailcoms page that may help me in the future to assist me. Very exceptional customer service
10 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Kelsey,
Thank you for taking the time to leave a review.
We are extremely pleased to see that Dan has been able to assist with your recent franking ink cartridge issue. We are delighted that the support that Dan has provided using our online website support and tutorial videos have assisted in resolving the issue for you and that you are now back up and running. It is brilliant to see that you have found our online tutorial videos useful and that they may assist you with any issues in the future.
Your feedback is greatly appreciated and we will ensure this is passed to Dan directly.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Just great service and support
9 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Henry,
Thank you for taking the time to leave a review.
We are delighted that you have found your recent franking machine service and support great following install of your new machine. We are pleased that Dan and Stephanie have assisted in getting you set up.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Our franking machine had been in…
Our franking machine had been in storage all throughout lockdown until we moved into new office premises. The machine needed to be recommissioned but an IT issue was preventing the franking machine from working - Liam was able to remotely work out what the issue was and walk us through what needed to be done to get us back up and running again after 18 months. He even told us how to purge the ink so that it would run freely again after virtually drying out whilst in storage. Great customer service throughout from Liam and from Mailcoms - highly recommended.
5 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Julia,
Thank you for taking the time to leave a review.
We are delighted to see that Liam has helped you get back up and running following 18 months of the machine being in storage. We are pleased that you are now back up and running following on from Liam's support.
We appreciate your feedback and will ensure that your positive comments are passed to Liam directly.
Thank you again!
The Mailcoms Team
Very helpful & friendly
Our franking machine had an error code so I rang the customer service. They arranged collection and they kept us updated each step of the way. Returned to us in less than a week! Very helpful and friendly
5 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Tara,
Thank you for your review.
We are very sorry to hear that you were experiencing issues with your franking machine. We are extremely pleased that your print related issue has been resolved swiftly and that you have been updated along the way.
We can see that both Liam and Stephanie have assisted in arranging collection of the equipment and this is now working.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Excellent Service
Huge thank you to Liam. I had an error code on our Neopost franking machine and had no clue how to clear it. Liam was excellent and talked me through it and it has now cleared. Many thanks
4 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Linda,
Thank you for taking the time to leave a review.
We are extremely pleased that Liam has been able to assist with your Neopost franking machine query and that the support he has provided. has assisted in getting you back up and running. We will ensure that your feedback is passed over to him directly which we know will be very much appreciated!
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Great service
4 de novembro de 2021
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Paul,
Thank you for taking the time to leave a review.
We are pleased to see that you have found your new franking machine Customer Service to be great and can see that Dan and Stephanie have assisted throughout the process for you. We are delighted that you are now up and running with your new machine.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
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