Mailcoms Ltd Avaliações 

849
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Nicky was so friendly and dealt with my many questions perfectly. I enquired about a quote for a couple of products in different formats. I cannot fault the service received as well as the quick and p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a message on my machine saying account needed to print postage after pressing the wrong button and not being able to correct it myself. I called Mailcoms and spoke to Katy who passed my details... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais de escritório
  2. Serviço B2B
  3. Serviço de Comércio Eletrônico
  4. Locadora de equipamentos para escritório
  5. Serviço de frete e correio
  6. Indústria de equipamentos de navegação

Escrito pela empresa

Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

849 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(849)

22 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Nicky was great with our enquiry

Nicky was so friendly and dealt with my many questions perfectly. I enquired about a quote for a couple of products in different formats. I cannot fault the service received as well as the quick and professional response. I would highly recommend. Thank you Nicky!

19 de junho de 2026
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you so much for this lovely review! We'll make sure Nicky gets to see this, she'll be thrilled. We look forward to helping you with your order soon.

Avaliado com 5 de um total de 5 estrelas

Envelopes are as one expects them to…

Envelopes are as one expects them to be. They took longer to come than i hoped they would. ordered thursday came monday, paid extra fir next day delivery. They said it was because I ordered after 4 pm.

2 de junho de 2026
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for taking the time to leave a review. We're sorry the delivery timescale didn't quite meet expectations - we do have a 4pm cut-off for next day orders, which we hope makes things clearer for next time.

Avaliado com 5 de um total de 5 estrelas

Excellent service and quality item

Really fast shipping and packaged really well. Quality item which printed perfectly. Will definitely use again.

1 de maio de 2026
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for your 5 Star review, we are happy to hear you are pleased with our service. Many Thanks :-)

Avaliado com 4 de um total de 5 estrelas

Placed an order online

Placed an order online, in addition to a problem we had with the franking machine, which I'd never seen before, chatting with Nicky, she walked me through the process od resolving this. Great customer service

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for your review, we're glad that Nicky was able to assist you.

Avaliado com 5 de um total de 5 estrelas

Excellent communication and Customer…

Excellent communication and Customer Service.

Communications from Sara, Jessica and Ashley were top notch and they were extremely helpful in upgrading our old outdated machine to a refurbished model.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for taking time to leave such a positive review. Your comments will be passed onto Sara, Jessica and Ashley :-)

Avaliado com 5 de um total de 5 estrelas

Replacement of existing franking machine

Our old Mailcoms franking machine started to fail.
Contacted them and was guided through all the option by Ash.
He gave very clear and good information about getting a replacement machine and also organising the install for us as quickly as possible.
Ash came and installed the machine very quickly and then gave us a demo on all the features.
Also thank you to Sara who dealt with all the admin side of the changeover.
A simply great and easy swap over, the new machine is also a good improvement on our previous machine. Can really recommend Mailcoms, great job.

4 de novembro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for the great feedback. We’re delighted to hear the changeover was smooth and that you’re happy with the new machine. Ash and Sara will be really pleased to know their support made the process easy. Thanks again for taking time to leave a review its much appreciated! :-)

Avaliado com 5 de um total de 5 estrelas

Excellent support

We experiences a problems with our existing Mailcoms franking machine. On contacting them, Ash called back very quickly, and suggested a number of options to try to fix the problem.
When none of these worked, he arranged for our machine to be collected, and taken to Mailcoms to be fixed, despite being out of warranty. The communication from Ash was excellent, and he kept me informed of what he was doing and how that was progressing.
When the repairs were unsuccessful, he talked through the different options, and helped us get a new machine very quickly.
The support and communication from the whole team, but particularly Ash, was great and really impressive.
I would recommend Mailcoms.

13 de outubro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you so much for your lovely review. We will be sure to pass on your comments to Ash and we are pleased that we have been able to assist you :-)

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, friendly staff, kept me up to date with everything so knew exactly what was happening and when.

9 de outubro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for your lovely review, I'm glad we are able to keep you updated through the process. :-)

Avaliado com 5 de um total de 5 estrelas

All Great

Great communication, great price and super quick delivery

18 de setembro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for your 5 start review :-)

Avaliado com 5 de um total de 5 estrelas

Ash was very knowledgeable and…

Ash was very knowledgeable and efficient dealing with my enquiry. He was also very personable and a pleasure to deal with.

9 de setembro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thanks for the great feedback! We’re glad Ash could assist you and we will make sure to pass on your comments. Thanks again :-)

Avaliado com 5 de um total de 5 estrelas

franking machine dust free!

We have had a issue with our franking machine,
we are in a enviroment where there is dust, the
support technician Ash Masey came and sorted the problem out, nothing too much and service with a smile and good advise to keep dust free.machine.

Many thanks Ash

9 de setembro de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for sharing your experience and for your 5 star review. We’re glad to hear you were happy with the service. If you ever need further assistance, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

Really helpful, easy advise to follow!

Really helpful, clear, easy information and advise to follow to solve the issue I was having with a piece of equipment. Was solved fast, and was given helpful advise for the future if it ever happened again. Thank you!

21 de agosto de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Really glad we could help and get things sorted quickly for you. Appreciate you taking the time to share this! :-)

Avaliado com 5 de um total de 5 estrelas

Above and Beyond

I have always been very impressed with the service of Mailcoms. Easy to get hold of, a friendly team willing to support regarding any quires. A special mention to Ashley M and also Claire as part of the Mailcoms team who have both been extra attentive to assisting when called. Above and beyond.

19 de agosto de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for taking time to leave a review, we really value your continued support and kind words, we’ll be sure to pass this on to Ashley and Claire! :-)

Avaliado com 5 de um total de 5 estrelas

Ash was excellent!

Ash was excellent! Helped me solve the issue, and then when it was known I needed a new part he had it sent out to me the next day. Great, customer service. 10/10

21 de agosto de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thanks for the kind words! We're happy to hear Ash was able to assist. We'll pass your feedback along to him! :-)

Avaliado com 5 de um total de 5 estrelas

Excellent and efficient

We use Mailcoms for our franking and our old machine was running out of battery so the team organised a delivery of a new machine and collection of our old one - Ash, in particular, was a massive help with the set up of our new machine and organising collection of our old machine.
Will be more than happy to recommend Mailcoms to others.

20 de agosto de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

We’re so happy to hear everything went smoothly with the new machine setup! Thanks for the kind words, and we’re grateful for your recommendation. :-)

Avaliado com 5 de um total de 5 estrelas

We had a problem with the franking…

We had a problem with the franking machine printing labels, I rang the office for advice, they were extremely helpful over the phone, however, it did need a engineer to attend on site to look at the machine. Ash Macey the engineer who came was fantastic, really helpful, and got the franking machine up and running in no time, thank you for your ongoing help and support.

30 de julho de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for sharing your experience! We’re so glad Ash could resolve the issue quickly and that you had great service over the phone as well. :-)

Avaliado com 5 de um total de 5 estrelas

I had an urgent query regarding a…

I had an urgent query regarding a Special Delivery last week and Helen came back to me with all the information I needed. She also set up a call with Ash to give me technical advice which was so helpful. So thank you to them both. Nicky was also great in helping with ordering more printer ink and it was delivered immediately.

13 de agosto de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thank you for your lovely 5 star review – I’m really glad to hear everything was resolved quickly and that Helen, Ash, and Nicky were able to support you. I’ll be sure to pass on your feedback to them. :-)

Avaliado com 5 de um total de 5 estrelas

Never have any issues

We have been using Mailcoms now for a while. My regular contact, Ash, has always been extremely helpful. I never have any issues, but any questions I have are always answered very quickly. To be fair, it has been an excellent service from the start.

5 de agosto de 2025
Avaliação não solicitada
logotipo da Mailcoms Ltd

Resposta da Mailcoms Ltd

Thanks so much for the kind words and your feed back. It’s great to hear that Ash has been so helpful and that everything’s been running smoothly. We will make sure to pass the feed back onto Ash. Many thanks again :-)

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