Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
A empresa respondeu
I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
A empresa respondeu
What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best customer service
Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer service experience and cant wait to get the order!
24 de julho de 2026
Avaliação não solicitada
Outstanding customer service
Outstanding customer service - they went above and beyond. I will definitely continue to shop with the company, very pleased.
23 de julho de 2026
Avaliação não solicitada
It was soooooooo hard to make a return
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then they emailed me after a month to send them tracking number. After so many more emails, they send me a code for store credit, which doesn't work. Their customer service is terrible.
19 de julho de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Connie,
Thank you for taking the time to share your feedback. We're sorry to hear your return experience didn't meet your expectations.
For change-of-mind returns, our Returns Policy offers store credit, giving you the flexibility to choose another MAISON de SABRÉ piece whenever you're ready.
As part of our return process, we ask customers to share their return tracking number once the parcel has been shipped, as outlined in the return instructions provided by our Client Services team. This helps us locate and assess the return promptly once it reaches our warehouse.
We also understand you experienced difficulty using your store credit code. We'd welcome the opportunity to review this with you and help resolve it. Please get in touch with us, and we'll personally review your case and work to resolve it as quickly as possible.
We value your trust in MAISON de SABRÉ and hope to have the opportunity to make this right.
Warm regards,
The MAISON de SABRÉ Team
So underrated! Love this brand!
I already had high expectations of the pieces but upon it arriving, from the packaging to the craftsmanship and the quality of my pieces, and the designs, it more than exceeded my expectations!
1 de junho de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Cristina,
Thank you for sharing your experience with us.
From the packaging to the craftsmanship and design of your pieces, it's a pleasure to know that every detail left such a strong impression. We set out to create pieces that feel as special in person as they do online, and we're delighted your order delivered on that promise.
Thank you for choosing MAISON de SABRÉ. We hope your new pieces accompany you on many adventures ahead.
If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Je viens de recevoir mon sac c est un…
Je viens de recevoir mon sac c est un cadeau et un second achat chez maison de sabré . Très contente de mon sac et étui passeport ils correspondent exactement aux photos. J ai été surprise que mon sac ne soit pas dans une jolie boîte et qu il n y ait pas de carte de remerciement pour l achat même si il etait parfaitement emballé .
30 de maio de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Valerie,
Thank you for taking the time to leave a review and for your continued support of MAISON de SABRÉ.
We're pleased to know your latest purchase arrived safely and met your expectations. We appreciate your thoughts on the presentation experience. Feedback like yours helps us continue refining every detail of the customer journey, and we'll be sure to share it with our team.
Thank you again for choosing MAISON de SABRÉ. We hope your new pieces accompany you on many memorable journeys ahead.
We look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Customer service saved the experience
I purchased an iPhone cover for my 17 Pro Max. I was pretty excited to buy myself a classy, good quality phone cover and was convinced by the website’s description of the product (specifically “ The most advanced iPhone 17 protection, engineered by the original all-leather case pioneers. Crafted from shock-absorbent German polycarbonate and wrapped in supple, sustainable DriTan™ full-grain leather, it securely safeguards your most essential companion through extraordinary design. The Phone Case delivers unparalleled fracture resistance with 360-degree defence against drops and scratches”).
Unfortunately within three weeks my phone screen was so scratched and damaged that I had to replace the screen protector and ended up replacing the case. It became clear to me (and was admitted by MdS themselves) that the edges of the case don’t cover the edge of the glass screen completely, leaving it exposed.
After a lot of back and forth, they’ve have agreed to refund the purchase which I am grateful for. While the product didn’t live up to my expectations, the customer service got there in the end. Carmela was very polite and understanding.
26 de maio de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Georgina,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the experience you’ve had with your Sling Phone Case and understand how disappointing this must have been.
Please know that one of our Client Service Specialists will be reaching out to you directly to review the matter further and work toward a resolution with you personally.
We appreciate you bringing this to our attention and giving us the opportunity to assist further.
If you have any questions or concerns, please do not hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Wow - great experience that might not have been
What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their customer service replied and fixed the issue with great aplomb and turned what could’ve been a negative first experience into a wonderful one. I can’t wait to get my new wallet and look forward to getting a few other items as well.
13 de maio de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear David,
Thank you for taking the time to share this with us. We’re pleased to hear that what began as a frustrating situation turned into a positive experience for you.
Our team always aims to handle every interaction with care and attentiveness, so we appreciate hearing that the support you received helped turn things around. We’ll also be sure to share your kind words internally with the team involved.
Thank you for choosing MAISON de SABRÉ. We hope you love your new wallet once it arrives, and we look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
I ordered an iPhone 17 Pro Case in…
I ordered an iPhone 17 Pro Case in beautiful Plum Red colour but received it with a half-worn monogram. Customer support then offered a replacement or store credit. I accepted a store credit, ordered a new case but this time I received someone else's order because the case is in the wrong colour and has someone else's monogram. Despite the beautiful appearance of the case, the purchasing process has been long and full of unpleasant surprises on all three occasions. It's a shame that a company allows itself to make such oversights.
11 de maio de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Julia,
We’re sorry to hear about your experience and completely understand how disappointing this must have felt, especially after encountering multiple issues across your orders.
This is not the standard of experience we aim to provide at MAISON de SABRÉ, and we understand why this series of errors left you feeling let down.
Our team has already been in contact with you directly to assist further and work toward an appropriate resolution. Please know that your feedback has also been shared internally with the relevant teams for further review and investigation, as experiences like yours are taken very seriously.
We appreciate you taking the time to share your honest feedback with us, and we’re sorry again for the inconvenience and disappointment this situation has caused.
Warm regards,
The MAISON de SABRÉ Team
They were so accommodating and…
They were so accommodating and responsive to all my needs. Gained a customer!
4 de maio de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Dylan,
Thank you for taking the time to share this with us.
We’re pleased to hear that our team was able to support you and make your experience a positive one. It’s always lovely to know our care and service came through in a meaningful way.
Thank you for choosing MAISON de SABRÉ, and we look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Beautiful quality products & great customer service
Beautiful quality products. I also made a mistake with my online purchase, and the customer service team went above and beyond to arrange an exchange. It’s been a while since I’ve experienced such understanding and efficiency. I highly recommend these products, both for their quality and the service.
30 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Jess,
Thank you for taking the time to share this. We’re pleased we could step in and support you when you needed it.
Hearing that both the piece and the experience met your expectations is exactly what we hope to deliver every time.
If there’s ever anything you need or something you’re considering next, we’d be glad to assist.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Elegant Design Undermined by Quality, Durability, and Transparency Concerns
I ultimately decided to purchase a bag from Maison de Sabre once they introduced a design featuring black hardware, as I strongly prefer it over gold. I had been eyeing the Medium Palais bag for quite some time, but the gold hardware had always held me back. When the Midnight edition was released, I felt a sense of urgency and made the purchase somewhat hastily out of concern that it might sell out and no longer be available. In hindsight, I do wish I had taken the time to see the bag in person before committing.
At first glance, the bag presents well, and the suede lining is a particularly appealing detail that adds a sense of softness and refinement to the interior. However, there are several aspects that fall short of expectations, especially given the price point. The leather, while structurally sound, feels noticeably dry and lacks the suppleness one would anticipate from a bag in this range. Additionally, the painted edges are quite uneven and, at times, appear sloppy, which detracts from the overall finish and craftsmanship. When compared to the edge glazing on bags costing less than half the price, the difference in quality is especially apparent and leaves much to be desired.
There are also quite a few areas where the material is already flaking after very minimal use, both on the bag itself and on the removable strap. This raises concerns about the overall durability and longevity of the piece.
The crossbody strap is another area that could benefit from improvement. It would be more functional with additional length and greater adjustability. Even at its longest setting, the bag does not sit at an ideal position on my frame (5'2"). More importantly, the excess strap does not stay in place when fully extended. The loops designed to secure the extra length are positioned too low on the strap to be effective at the longest setting, rendering them essentially unusable and leaving the strap looking untidy.
Additionally, my purchasing experience was not entirely consistent with what was advertised. At the time of ordering, the product page indicated that all U.S. orders would ship from a domestic fulfillment center. However, my order ultimately shipped from Australia, resulting in a significantly longer delivery time than expected.
I also submitted a review at the brand’s prompting that was very similar to this one, yet it has not appeared on their website. Notably, the Medium Palais product page appears to feature only five-star reviews, which raises concerns about the transparency and completeness of the feedback being displayed, as it suggests that less favorable customer experiences may not be published.
Overall, while the design and hardware are appealing, the execution, finishing details, durability, fulfillment experience, and apparent lack of balanced review representation do not fully align with the expectations set by the brand’s pricing, and the experience has left me wishing I had evaluated the bag in person prior to purchase.
Edited to Update: My review submitted to Maison De Sabres website is still nowhere to be seen so their reply about not censoring reviews is most certainly false. I didn’t however reach out to them like they requested because I’m honestly just over it in general and don’t want to deal with them and the only way I’d be happy is if they let me return the bag and I’m sure they won’t based on other reviews I’ve seen from people and their return policy
27 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Shannon,
Thank you for taking the time to share such a detailed review. We hear your concerns, and we take them seriously.
We design every piece at MAISON de SABRÉ with a focus on craftsmanship, material integrity, and longevity. The leather used is selected to age naturally over time, though it should never feel compromised or show early wear as you’ve described. The same goes for finishing details and construction. What you’ve experienced isn’t reflective of the standard we hold for our pieces.
On your note around shipping, we operate with both domestic and international fulfilment. That said, we understand how this can feel inconsistent, and we’re continuing to refine this to ensure a clearer and more predictable experience.
We'd also like to clarify that we don’t remove or suppress reviews based on sentiment. All feedback goes through a standard moderation process to ensure it meets publishing guidelines, but we don’t filter out critical perspectives. Transparency matters, and your feedback is part of how we improve.
We’d really value the chance to look into this properly and make things right for you. Please reach out to us with your order details and any photos that show the areas of concern. Our team will review this closely and support you with the next steps.
Warm regards,
The MAISON de SABRÉ Team
My wife LOVES her Mini Bucket!
I'm always wary of dealing with a company for the first time, so I sent a communication to Maison de Sabre before purchasing. I received an immediate automated response, followed by a personalized reply from Carmela within a few hours. She answered my questions, and replied to my follow-ups even faster. I bought my wife the "Mini Bucket Bag - Foam Cashmere" a few weeks before Mother's Day, hoping for it to arrive in time. It arrived in just a couple of days! Additionally, the quality lives up to the price. My wife (who is VERY hard to please) has told me every day how much she "LOVES" this purse. She's used it every day, and it's held up very well. Sometimes I even catch her just looking at it with a huge smile!
Thank you Maison de Sabre, and especially Carmela! Like I told you in our first few messages, you saved Mother's Day!
15 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Brian,
Thank you for taking the time to write in.
We’re glad the Mini Bucket arrived in time and that your wife’s been enjoying it. Hearing that it’s become part of her everyday already says everything.
We appreciate your kind words about the experience along the way. It’s our intention to make things feel easy and personal from the very first interaction.
Thank you again for choosing MAISON de SABRÉ, and for trusting us with something as special as a Mother’s Day gift.
If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Very understanding and supportive in…
Very understanding and supportive in the fact that I ordered the wrong size case. Very responsive as well. I got my new case today so happy with it! Thanks team I’ll be ordering again ☺️
22 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Emina,
Thank you for your kind words. We're glad to hear that you felt supported and well taken care of, especially with the mix-up on the size.
It's great to know that everything worked out and that your new case has arrived just right.
We’d love to have you back again soon.
Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
I purchased a tote bag and I am amazed…
I purchased a tote bag and I am amazed of the appearance and the quality of it! I cant wait to buy more esp adding the butterfly charm!
7 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Mortina,
Thank you for sharing this with us. It’s lovely to hear how much you’re enjoying your tote. The quality and finish are exactly what we hope our pieces bring to you.
The butterfly charm is such a beautiful addition too! It adds a soft, personal touch that complements the bag so well.
We appreciate your support. If you ever need anything or are thinking of adding another piece, we’re always here to help. Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Complete scam
Complete scam. Don't waste your money. Still waiting on my return from purchasing faulty products.
20 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Erzie,
We’re truly sorry to read this. This isn’t the experience we want you to have.
We’d appreciate the opportunity to take a closer look and assist you further. If you’re open to it, could you please send us a follow-up email with your order details so we can prioritise your case right away?
We’d also like to share that returns go through a careful review and assessment process to ensure each case is handled properly. Once we have your details, we’ll make sure yours is looked into with urgency and care.
We hope to assist you further. We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.
Warm regards,
The MAISON de SABRÉ Team
Wonderful client service led by…
Wonderful client service led by Carmela. Lovely leather products, excellent value for money.
15 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Julie,
Thank you for sharing such a thoughtful review.
We’re pleased to hear you’ve enjoyed both the quality of our leather pieces and your experience with our team. We’re glad the service stood out to you. It’s something we genuinely care about getting right.
We hope your pieces continue to bring you plenty of use and enjoyment, and we’d love to welcome you back whenever you’re ready for your next addition.
Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Terrible product quality
This brand poses as a luxury brand and does a good job at advertising. But when your product arrives and isn’t as expected, they’ll refuse a return and insist on a store credit. This is a fast fashion brand posing as a luxury brand.
13 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
At MAISON de SABRÉ, we stand behind the quality of our pieces and follow a structured returns policy to ensure consistency and fairness across all orders. That said, we understand how this situation may have felt on your end, and it’s not the impression we want to leave.
A member of our Client Services Specialist team has reached out to you directly to review your case more closely and work toward a resolution. We’d appreciate the opportunity to make this right.
We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.
Warm regards,
The MAISON de SABRÉ Team
Inaspected costs too high, delivery time too long!
I bought a phone case. Delivery time was crazy long!
The product quality is ok as my expectation.
Furthermore I need to change it because I order the wrong size. At first I have to wait 1 week for the return authorisation and all the delivery and costum costs are on my side: from Italy it costs around €60 to receive the item and other €60 to send it back. For me too much!
12 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Sara,
Thank you for taking the time to share your feedback.
We’re sorry that your experience hasn’t met expectations, particularly around delivery timing, additional costs, and the return process. We understand how this can feel.
We also apologise for the delay in our response. Our team is working to assist each enquiry as promptly as possible, and we’ve already reached out to you directly to help with your return and the next steps.
Your feedback is important to us and we’ll continue to support you to resolve this as smoothly as possible.
We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.
Warm regards,
The MAISON de SABRÉ Team
Deeply disappointing experience-not recommended
First order with Maison de Sabre - still waiting for it to arrive. Estimated delivery time long overdue. Customer service doesn't answer my emails - deeply disappointed!
3 de abril de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Docmum,
We're sorry to hear about your experience. This isn’t the level of service we aim to provide.
Our team has been responding to all incoming emails, so it’s possible our reply may have been filtered into your spam or junk folder. It may be worth checking there, just in case.
If you’re able to reach out to us again, we’ll prioritise your message and make sure you receive a clear and timely update on your order.
We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.
Warm regards,
The MAISON de SABRÉ Team
So happy with my Maison de Sabre bag…
So happy with my Maison de Sabre bag charms! Great quality and beautifully crafted.
20 de março de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Carol,
Thank you for sharing this with us. We’re so pleased our SABRÉMOJI™ charms reached you and that they’ve become part of your collection.
Each piece is crafted with care, and it’s wonderful to know the quality and finish came through just as intended.
Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
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