Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
A empresa respondeu
I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
A empresa respondeu
What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Carmela client service specialist was…
Carmela client service specialist was very helpful. I was having issues placing my order and we were able to resolve this issue through email.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Karla,
Thank you for taking the time to share this. We’re glad to hear that Carmela was able to step in and support you through the ordering process.
Thank you for choosing MAISON de SABRÉ. If you need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I ordered a gift for Christmas back in…
I ordered a gift for Christmas back in November and paid extra for “2 day” shipping. I’ve had the same experience as Julia Veensalu above. I was given a DHL tracking code but DHL never received the package. After chasing Maison De Sabre looking for gift, they claim to have sent a second package which has also not been delivered.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Marc,
We're sorry for this experience, especially given the timing and the expectations around a Christmas gift. This is not the level of service we aim to deliver.
One of our Client Service Specialists has already been in touch with you directly and is actively working to resolve this matter. We’re taking this seriously and want to ensure the outcome is handled with care.
We appreciate you taking the time to share your feedback, and we look forward to resolving this.
Warm regards,
The MAISON de SABRÉ Team
I bought the Medium flap bag as a gift…
I bought the Medium flap bag as a gift for my mom this holiday and she loves it! The quality and craftsmanship are beautiful. Such a perfect timeless gift!
19 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Lara,
Thank you for sharing this with us. It’s wonderful to hear your mom loves her Medium Flap Bag.
Being chosen as a holiday gift makes it all the more special, and we’re glad the quality and craftsmanship stood out. Creating timeless pieces that feel considered and enduring is at the heart of what we do at MAISON de SABRÉ.
Thank you for choosing MAISON de SABRÉ and for taking the time to leave such a kind review.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Poor customer service and no refund in sight
Poor customer service with a no-can-do attitude. I am still waiting for a refund for a bag I never received. I have been relentlessly chasing them, but their customer service is now ignoring me.
25 de novembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Tunde,
Thank you for taking the time to share this. We're sorry for the experience you’ve described. This is not the standard we hold ourselves to at MAISON de SABRÉ.
We want to clarify that our team has already reached out to you directly to work toward resolving this. We also understand how the delay in our response added to your frustration. This isn’t reflective of the level of care we aim to deliver.
Our team has been thoughtfully working through messages to ensure each one receives the attention it deserves, and we appreciate your patience while we reached yours. We’re committed to closing this out properly and ensuring you have clear next steps.
We deeply value your trust in MAISON de SABRÉ, and while this experience has fallen short, we’re focused on making it right.
Warm regards,
The MAISON de SABRÉ Team
Top notch customer service
Top notch customer service! They helped me correct my own mistake that I made with my order. Without hesitation and with great communication they made it right. Great to work with and wonderful quality items!
30 de novembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear SH,
Thank you for such a kind note. We're glad we could help resolve things quickly and that the experience felt clear and supportive throughout.
It’s wonderful to hear you’re enjoying the quality of your pieces. We deeply value your trust in MAISON de SABRÉ, and we appreciate you taking the time to share your experience.
If you need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
The phone case I ordered arrived misshapen but was otherwise lovely. Good quality leather and great color. Customer service immediately sorted the issue when I reached out and are providing a new case. Excellent service. Recommend, 10/10
17 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Caroline,
Thank you for taking the time to share your experience. We’re pleased to hear you loved the leather and colour, and that our team was able to step in promptly and take care of this for you.
Our craftsmanship is held to a high standard, and when something arrives less than perfect, it’s important to us that it’s handled with care and without delay. We’re glad a new case is already on its way and that the process felt smooth and reassuring.
Thank you for choosing MAISON de SABRÉ. We deeply value your trust, and if you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I loved my phone case but after 8…
Update - Carmela is doing everything she can to rectify the issue I had with my case, I really appreciate that. More soon.
I loved my phone case but after 8 months it looks ready for the bin. Disappointing quality.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Ali,
Thank you for sharing your experience with us. We’re sorry to hear that your phone case didn’t hold up as expected, and we understand how disappointing that must feel after enjoying it initially.
This certainly isn’t the standard we aim for at MAISON de SABRÉ. One of our Client Services Specialists will be reaching out to you directly to better understand what happened and to explore how we can make this right.
We appreciate you taking the time to share your feedback, and we look forward to connecting with you soon.
Warm regards,
The MAISON de SABRÉ Team
Attention au Frais de Douanes
Il serait judicieux d’indiquer qu’il y aura des frais de douanes élevés!
Pour une commande de 100€, 24€!
De plus l’envoi est extrêmement long, plus de 15 jours pour recevoir le produit
15 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Virginie,
Thank you for taking the time to share your feedback. We’re sorry for the frustration caused by the customs charges and delivery timeframe, and we appreciate you raising this with us.
For international orders, duties and taxes are determined by local customs authorities and are outlined in our Terms and Conditions as well as at checkout prior to purchase. Delivery timelines can also vary due to customs processing, which may occasionally extend beyond the estimated shipping window.
We’d love the opportunity to look into your order more closely and support you further. One of our Client Service specialists will be reaching out to you directly to assist.
Thank you again for sharing your experience with us.
Warm regards,
The MAISON de SABRÉ Team
I recently had the opportunity to use a…
I recently had the opportunity to use a product from MAISON de SABRÉ, and I am thoroughly impressed with both its craftsmanship and premium feel. The material is high-quality, smooth to the touch, and clearly made to last. The stitching and detailing are clean and precise, showcasing excellent workmanship.
The design is minimalist yet sophisticated, making it suitable for both personal and professional use. Functionality is also well thought out—the product is easy to carry, comfortable to use, and offers great protection for everyday wear and tear.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Kent,
Thank you for such a considered and generous review. We’re glad the craftsmanship, materials, and design stood out to you.
We put a lot of care into the details you mentioned, from the stitching to the balance between function and refinement, so it’s especially rewarding to know the piece fits seamlessly into both everyday and professional use.
We appreciate you taking the time to share your experience, and we hope your MAISON de SABRÉ piece continues to be enjoyed for a long time to come.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Sorry but for me this company is a…
Sorry but for me this company is a scam.
I haven’t received my order for 2 weeks although I paid for DHL express. Means- the store hasn’t dispatched the parcel.
I asked for my money back and nothing…..silence….so I informed my bank about the fraud
27 de novembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Ola,
We’re sorry to hear about your experience. Waiting without an update can be frustrating, and we understand how the delay in our response added to that. This isn’t reflective of the level of care we aim to deliver.
Our team has been thoughtfully working through messages to ensure each one receives the attention it deserves, and we appreciate your patience while we reached yours.
If you’re able to send us a quick message again with your request, we’ll prioritise it so we can resolve this for you as soon as possible.
Thank you for your understanding and for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
This Company Cares
This company truly cares about its customers.
I purchased a bag over two years ago - a gorgeous little Small Soft Tote - which I have enjoyed using over that time. The bag is masterfully constructed with quality leather and has held up well with use. Maison de SABRÉ clearly thinks through the design of their bags. It’s such a perfect size to transition from day to night and holds everything you could need - and with pockets!
Unfortunately, after all this time, I noticed a small issue with the handle and contacted Maison to see if it might be possible to get it repaired, as it was out of warranty.
I dealt with Carmela, who was very lovely and patient and attentive throughout the whole process. Her service was top tier.
She passed on my inquiry to the product team, and stayed in touch with me throughout to update.
While the company does not offer repairs, they granted me a one time goodwill replacement, despite the bag being out of warranty, simply because they wanted me to be able to keep enjoying my purchase.
I cannot state enough how appreciative I was of that. As I said, it’s clear this company cares about their customers.
Given how highly I think of my bag and the amazing service I received from Carmela - I would absolutely recommend this company to anyone wanting to make a quality purchase. Not only are the goods beautifully designed and well manufactured, but the company stands behind their merchandise and the customer service is exemplary. I have nothing but good things to say about them. And a huge shoutout to Carmela!!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear S.,
We’re grateful you took a moment to share your experience with us. It’s lovely to know your Small Soft Tote has been part of your days for so long.
We’re also pleased to hear how well Carmela supported you throughout your enquiry. She puts genuine care into every interaction, and we’ll make sure she sees your message.
Your feedback helps us keep refining what we do, both in our craft and in the way we look after our customers. Thank you for choosing MAISON de SABRÉ and for putting your trust in us.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Such an amazing experience with this…
Such an amazing experience with this brand!! Everything is just top notch including the client service team ( a huge shoutout to Carmela )!!
13 de novembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Elen,
Your message truly brightened our day. It’s wonderful to hear that your experience with MAISON de SABRÉ felt so seamless and thoughtful. Knowing that our client service team, and Carmela in particular, brought something meaningful to your experience means more than you know.
Thank you for choosing MAISON de SABRÉ. We deeply value your trust in our brand.
Warm regards,
The MAISON de SABRÉ Team
Good quality + customer service
I’ve bought several of their phone cases for myself, my mom, and my besties, and we all love them! The quality is top-notch and the colors are even prettier in person. I also got their bucket bag and zip wallet, and they’re both beautifully made.
On my last order, I initially got the leather case for the iPhone 17 Pro but decided to switch since I didn’t end up getting that phone. Carmela from customer service helped me sort it out quickly and smoothly. Shipping was fast, and the whole experience was excellent. Highly recommend! 👍
8 de outubro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Mich,
Thank you for sharing your kind words. We’re pleased to hear that you, your mom, and your friends are loving your MAISON de SABRÉ pieces. Each piece is crafted with care to bring refined elegance into everyday moments, and it’s wonderful to know they’ve become such meaningful favourites.
We’re also delighted to hear Carmela was able to assist you with such care. Our team takes great pride in creating experiences as exceptional as our products.
Thank you for choosing MAISON de SABRÉ. We look forward to crafting more pieces you’ll love.
Warm regards,
The MAISON de SABRÉ Team
I love the phone cases from this…
I love the phone cases from this company. The quality and durability is amazing!
I had my case for my iPhone 14pro for 2 years and have recently just upgraded to a new case. There was a small issue with the fit, but was immediately corrected and a new case sent free of charge to me the week later. The client services team are amazing and incredibly clear, concise and respond quickly.
I can’t recommend this brand and product more
1 de outubro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Hana,
Thank you for taking the time to share such lovely feedback. We’re truly delighted to hear that you’ve been enjoying your MAISON de SABRÉ pieces over the years, and that our team could assist you so promptly with your new upgrade.
Each piece is crafted with care to embody refined elegance and longevity, so it’s wonderful to know this shines through in your experience.
We deeply value your continued trust in MAISON de SABRÉ and sincerely appreciate your support.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I contacted Maison de Sabre about a faulty keyring on my AirTag charm which I'd owned since April this year. Carmela immediately responded to my email and investigated the issue and has now organised a replacement for me which I look forward to receiving this week. Excellent service, thank you!
17 de outubro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Pamela,
Thank you so much for your kind words. We’re delighted to hear that your experience with Carmela and our team has been such a positive one. At MAISON de SABRÉ, we’re committed to crafting experiences as exceptional as our pieces, and it’s wonderful to know we were able to make things right for you.
We appreciate you taking the time to share your feedback and hope your new AirTag Charm arrives soon and serves you beautifully.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Quick and understanding customer service. Thank you!
I ordered a very popular item two weeks ago and knew that the item would take up to 14 business days to ship which was fine with me. The other day I realised I wanted to add something to my order so I reached out to the business team on their Instagram and Naomi was very understanding and kindly referred me to the Client Services team. Carmela responded quickly and patiently explained to me that orders can’t be merged however she was very understanding and generous enough to create a special purchase link for me with exactly what I wanted and the delivery fee waived so that I wouldn’t have to pay extra.
14 de outubro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Robin,
Thank you for sharing your kind words. We're delighted to hear that your experiences with Naomi and Carmela were both smooth and reassuring. We always want every interaction with MAISON de SABRÉ to feel thoughtful and personal, and it’s wonderful to know that came through in your experience.
At MAISON de SABRÉ, we’re deeply committed to crafting moments of connection that reflect the same care and refinement as our products. Your feedback is incredibly valuable—it reminds us why we do what we do.
Thank you for choosing MAISON de SABRÉ. We look forward to helping you again soon.
Warm regards,
The MAISON de SABRÉ Team
Don't waste your money
Don't waste your money - poor quality, leather wears within a year. This is 'normal wear and tear' apparently. Funny how my other leather items don't have this problem. Will not buy from again. Status Anxiety far better quality.
21 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear LisaAM,
We’re sorry to hear about your experience and completely understand how disappointing this must feel. Thank you for taking the time to share this with us — your feedback helps us maintain the high standards we’re known for.
At MAISON de SABRÉ, every piece is crafted with care and designed to reflect refined elegance. We’d love the opportunity to make this right for you. Please email our Client Services Team at info@maisondesabre.com directly, and we'd be more than happy to help.
We deeply value your trust in MAISON de SABRÉ and remain committed to ensuring you receive the quality you deserve.
Warm regards,
The MAISON de SABRÉ Team
5 Star Customer Support
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But, Carmela from Client Services resolved the situation for me. She was patient understanding and professional, a model customer support personnel! Went extra mile to deliver my sister’s birthday present at top speed as possible. Recovering my trust, I believe I will buy from Maison de Sabre again…. I already have my eyes on their garden collection. The beautiful ladybugs and butterflies. Thank you Carmela!
6 de outubro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Tintin,
Thank you for your beautiful message. We’re delighted to know that Carmela could turn your experience around and help deliver your sister’s gift just in time. I’ve passed along your message to her, and she appreciated your kind words.
At MAISON de SABRÉ, we’re deeply committed to crafting experiences as exceptional as our products, and your feedback reminds us why we do what we do. We’re pleased to know you’ve set your eyes on our Garden Collection — it’s one of our favourites too!
Thank you for being part of the MAISON de SABRÉ family. We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
Won't refund after item ordered sold out
I ordered the pecan brown saddle bag and a small zip bag on September 19. Of course my card was immediately charged. On September 24 I was notified the color was sold out and given the option of express delivery of another color or store credit plus $20. I asked for a refund to my card immediately. I sent another email the next day reinterating my request. I have gotten no reply for 2 days and no refund. American retailers have this in stock.
19 de setembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Laura,
We’re truly sorry for the frustration this has caused and for the delay in getting back to you. This is certainly not the level of response time we hold ourselves to at MAISON de SABRÉ. You reached out during an exceptionally busy period, and while our team has been working hard to respond to everyone as quickly as possible, we recognise this fell short.
Our Client Services Team has now responded to your email directly and your request is being finalised. We’re committed to resolving this swiftly and ensuring your experience reflects the standard of care you can expect from us.
In the meantime, if there’s anything else you’d like to share or any way we can assist you further, please let us know.
Thank you for bringing this to our attention.
Warm regards,
The MAISON de SABRÉ Team
Excellent response and sevice
22 de setembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Jeetu,
Thank you for taking the time to share such wonderful feedback. We’re delighted to know your experience with MAISON de SABRÉ has been a positive one.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and it’s always rewarding to hear that this dedication shines through.
If you’d like to share more about your experience or if there’s anything else we can assist you with, please don’t hesitate to let us know. We're here to help.
Warm regards,
The MAISON de SABRÉ Team
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