Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
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I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
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What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very bad experience with Maison de Sabre
Has been over a month since I placed my order. The website says the delivery time is 4 to 10 days. I placed my order on February 19, and only on March 9 did I receive a tracking update saying that my package had been delivered to a random post office somewhere in Australia because it did not meet the requirements for shipment to my country. My order was a gift for a special occasion, but due to Maison de Sabre, I was unable to give it. What was a first big dissapointment for me.
After i contact Maison de sabre as soon as i saw that my order was deliverd at a post office. They told me that my package wil be returned to the warehouse and resent my order right away. It's been 2 weeks since this message and i have not received any updates. My second dissapoint.
To make it even worse, looking at all the facts, actions from Maison de Sabre and circumstances i decided to cancel my order and requested to have the purchase amount refunded as it is my right as a Europe customer under the Europe law that they must follow. Right now I have been waiting since March 13 for a response to my request to cancel my order and have the purchase amount refunded. I have send 3 emails to Maison de sabre about the cancellation and my rights as a Europe customer but they ignore me completely.
Ordering at Maison cost me a lot of stress and time. Till now i didnt recieve anything, instead i have lost my money and i am being completely ignored. I didnt expect a proper course of action so the only way for me is to contact my bank to have my money refunded.
I feel helpless, mistreated, and extremely disappointed in Maison de Sabre.
21 de março de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Djaro,
Thank you for taking the time to share your experience. We’re sorry to hear how this has felt from your side. This isn’t the standard we hold ourselves to at MAISON de SABRÉ.
We’ve been working through a high volume of messages to ensure each one receives the attention it deserves, and we truly appreciate your patience while we reached yours.
Our Client Services Specialist has since responded to your email and please rest assured that your case is being handled and will be resolved accordingly. We understand how important this was, especially as it was intended as a gift and we regret the inconvenience caused.
If there’s anything further you’d like us to look into, please feel free to reach out. We’re here to help.
We value your trust in MAISON de SABRÉ, and while this experience hasn’t met our usual standards, please know we’re committed to resolving this properly for you.
Warm regards,
The MAISON de SABRÉ Team
Wish all luxury brands did this
Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days, which was annoying because I knew the longer it'd be the less change I'd have of amending my order. And of course they came back saying it's already been processed and that it can't be amended. BUT they still offered me free shipping on the item I wanted to add - which was a small gesture and what I would expect from all retail businesses but so many of them don't do the bare minimum and Maison de Sabré gained my trust. Thank you.
13 de março de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Mel,
Thank you for taking the time to share your feedback.
We’ve been working through a high volume of messages to ensure each one receives the attention it deserves and we appreciate your patience while we reach yours.
That said, we're really glad we could still support you in a small way and help make things right.
We look forward to welcoming you back to MAISON de SABRÉ again soon. If there’s ever anything we can assist you with, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
Maison de Sabre wallet
If you are looking for a wallet that combines functionality, durability, and aesthetic appeal, Maison de Sabre delivers. It's the kind of accessory that improves with age and use - a true investment piece.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Inda,
Thank you for taking the time to share your review. We’re pleased to hear your experience has been a positive one.
At MAISON de SABRÉ, a lot of care goes into selecting our materials and refining each detail, so it’s always rewarding to know that craftsmanship is appreciated.
Thank you for sharing your experience with us. We hope to welcome you back again soon.
Warm regards,
The MAISON de SABRÉ Team
High-quality leather backpack
High-quality leather backpack. It is durable and stylish. It is spacious and perfect for travel, or heavy-duty use. And I love it.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Che,
Thank you for taking the time to share your experience. We’re glad to hear your backpack has been serving you well.
A lot of care goes into designing pieces that are both durable and practical, so it’s great to know it’s been working well for your everyday use.
We hope it continues to go wherever life takes you. Whether that’s daily routines or new adventures. And whenever you’re ready for your next MAISON de SABRÉ piece, we’d be delighted to welcome you back.
Warm regards,
The MAISON de SABRÉ Team
I love the product it
I love the product it, it's amazing!!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Dahrine,
Thank you for taking a moment to share your feedback. We’re happy to know your piece has made such a great impression.
Every detail is carefully considered when we create our pieces, so it’s wonderful to hear that it’s something you’re enjoying.
We hope it continues to be part of your everyday for a long time, and we’d love to welcome you back for your next MAISON de SABRÉ find. If you ever need anything, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
I bought a wallet and i never expect…
I bought a wallet and i never expect that the quality is a top tier leather!
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Evelyn,
Thank you for your lovely review. We’re pleased to hear that your new piece has left such a strong impression.
A great wallet is something you reach for every day, so we put a lot of care into the leather we choose and the way each piece is finished.
We appreciate you sharing your experience and look forward to welcoming you back to MAISON de SABRÉ again soon. If there’s ever anything we can assist you with, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
Sling phone case
I bought a sling phone case and ive never been happy! I love that my phone is with me all the time without putting it back and forth on my bag.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Lovely,
Thank you for your review. We’re glad you’re loving your Sling Phone Case.
It’s designed to make everyday moments feel effortless while keeping your phone exactly where you need it.
We appreciate you taking the time to share your experience, and we look forward to welcoming you back for your next MAISON de SABRÉ addition. If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
High quality products
The fruit charm is so cute. Great quality, will purchase again
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Miki,
Thank you for the review. We’re happy to hear you’re enjoying your Fruit Charm. They are such a fun little piece to carry around.
It’s great to know the quality stood out as well. That’s something we take a lot of pride in.
We hope to see you back for your next MAISON de SABRÉ piece soon! If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
Good company
The shipping was fast on their part and the product is very nice.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Asia,
Thank you for your thoughtful review. We appreciate you taking the time to share this.
We’re delighted to hear your order arrived quickly and that you’re enjoying your piece. Creating something beautiful and ensuring it reaches you promptly is always our goal.
Thank you again for your support. We can’t wait to welcome you back to MAISON de SABRÉ soon.
If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
Great post purchase customer care
It goes without saying that the products are outstanding, but it was the post purchased customer care from Carmela that was a real stand out for me.
She was polite from the outset, followed up on the status of my question regularly and the tone of her emails was friendly and polite - 5 stars for Carmela!
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Lesley,
Thank you for your generous review.
We’re pleased to hear that your experience with our post-purchase care stood out. Thoughtful follow-up and clear communication are just as important to us as the pieces themselves, so it’s wonderful to know you felt supported throughout.
We’ll be sure to share your kind words with Carmela. She’ll be delighted.
Thank you for choosing MAISON de SABRÉ and hope to welcome you back again soon.
If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
High quality goods with great service…
High quality goods with great service and customer care. It was the second time I ordered their products. Carmella was very helpful and perfect customer service lady!!!
31 de janeiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi there,
Thank you for your wonderful review and for returning to MAISON de SABRÉ for your second order.
We’re thrilled to hear you’re enjoying the quality of your pieces and that your experience with our Client Services team was such a positive one. Delivering beautifully crafted essentials alongside attentive, considered service is always our priority.
We’ll be sure to share your kind words with Carmela. She’ll be so happy to hear this.
We appreciate your support and look forward to welcoming you back again soon. If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
the bags are so posh and great in…
the bags are so posh and great in colors I love it
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Mel,
Thank you for your beautiful review.
We’re happy to hear you’re loving your bag and the colours. Each shade is thoughtfully developed to feel rich, timeless, and refined, so it’s wonderful to know you’re enjoying them.
We appreciate you taking the time to share your experience and for choosing MAISON de SABRÉ. If there’s ever anything you need, we're always here to help.
Warm regards,
The MAISON de SABRÉ Team
Great experience with customer care…
Great experience with customer care team - big thank you to Carmela for being amazing and very helpful. Products are beautify designed.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Alyona,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our Client Services Specialist team was able to support you, and we’ll be sure to pass your lovely feedback on to Carmela.
We appreciate your support and are pleased you’re enjoying the design of our pieces. Thank you again for choosing MAISON de SABRÉ.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
phone case
Recently bought a phone case. Their website shows an amazing emerald green colour but I’m real life it’s a dull green with poor material quality, I’m not sure whether it a genuine leather as it’s very dry smells like glue. Very disappointing.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Kate,
Thank you for taking the time to share your feedback. We’re sorry to hear that the phone case didn’t meet your expectations, particularly around the colour and overall feel. We understand how disappointing this can be, and we appreciate you bringing this to our attention.
We’d like to clarify that our phone cases are made from genuine leather. As a natural material, leather can vary slightly in texture, scent, and tone, and it will naturally soften and develop character with use over time. That said, we take any concerns around quality and finish seriously, and your feedback has been shared with our team for review.
One of our Client Service Specialists has already reached out to you directly so we can look into this further and help resolve the issue.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
I have a Louis Vuitton tote bag which I…
I have a Louis Vuitton tote bag which I find it inconvenient for travelling especially with suitcases in tow and wanted a backpack and accidentally came across this brand. I like the design and decided to take it on my South America and Antartic cruise.
It passed by flying colour even under drizzling rain.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Lambert,
Thank you for sharing such a wonderful review. It’s a pleasure to hear that our backpack supported you so well on your travels, from South America all the way to Antarctica.
We’re glad it made travelling with luggage easier and held its colour and quality even in drizzling rain. Creating pieces that combine thoughtful design, durability, and comfort for real journeys is always our focus.
Thank you for choosing MAISON de SABRÉ and for taking the time to share your experience. We hope it continues to serve you beautifully on many more adventures ahead.
Warm regards,
The MAISON de SABRÉ Team
Great customer support
Really appreciated the great customer support provided by Carmela
6 de janeiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Alexandra,
Thank you for sharing this with us. We’re pleased to hear that Carmela was able to support you, and we appreciate you taking the time to leave such kind feedback.
Thank you for choosing MAISON de SABRÉ. If there’s ever anything we can assist with in the future, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
If I could rate at 0 stars I would
1/25/2026- update- the company did reach out to me to address my concerns and I shipped the bag back to Australia about a week ago. I am now waiting on a refund because I did have to replace their bag. This time I went with a timeless designer with brand power, longevity and of course, functionality.
If I could rate at 0 stars I would. The name sounds sexy, edgy, but this bag is poor quality and I regret making the purchase. First, it takes forever to receive the bag. It took almost a month after I made the purchase to receive it. It arrives boxed pretty and I was so excited once I got it. However, I haven't even had mine for 6 months and it already started creasing. When I contacted customer service, they turn the interaction into a pen pal one and gaslight you into thinking its your fault the bag has issues. They are not good with standing by their product or so called warranty, so I definitely don't recommend. I like to give new products a try, but sometimes it might be better to go with a designer who has been in business much longer and not waste time or effort on some of these new designs with cheap material and costly sticker prices. I don't mind paying for a good product, but I can't stand a high price tag for a cheap design then the company tries to make it my fault the bag has issues.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Thea,
Thank you for taking the time to share this and we're sorry for this experience. That is not the standard we hold ourselves to at MAISON de SABRÉ
Our team has already reached out to you directly so we can review your concerns in detail and address them with care. We take feedback around product quality, delivery timelines, and service interactions seriously, and we want the opportunity to look into this properly.
We appreciate the chance to follow up with you directly and work toward a resolution. If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I purchased the hello kitty charm
I purchased the hello kitty charm. It was super cute, I had to get another one as a gift! =)
11 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Liz,
Thank you so much for taking the time to share this with us. We’re delighted to hear when something we’ve created finds its way into both personal moments and thoughtful gifts.
Thank you for choosing MAISON de SABRÉ. We appreciate your support and hope it brings a smile each time it’s used. If there’s ever anything you need, we’re always here.
Warm regards,
The MAISON de SABRÉ Team
Love my Pomegranate red BUT
Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
30 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Jane,
Thank you for bringing this to our attention. We understand the expectation for consistency across pieces in the same colourway, and we’re sorry this didn’t feel quite right.
We appreciate you taking the time to share your feedback, and we’re committed to looking into this further. One of our team members will be reaching out shortly to assist you.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
First time to purchase from this…
First time to purchase from this company. I was hesitant at first but when my phone case and bug charm arrived, they were both stunning!
I can’t wait to purchase more!
26 de dezembro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Sandra,
Thank you for taking the time to share your experience with us. We’re delighted that your first introduction to MAISON de SABRÉ left such a positive impression, and that your pieces lived up to what you were hoping for.
We look forward to welcoming you back and helping you discover your next favourite piece.
If you need anything further, please don't hesitate to let us know. We're here to help.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
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