Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
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I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
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What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer oriented service
I had a wonderful experience with Ana and the team who went above and beyond to ensure I was supported and got a new case, after I had incorrectly ordered the wrong size. Thank you team.
9 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Aish,
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Ana and the team could provide you with the support you needed and ensure you received the perfect case. At MAISON de SABRÉ, we’re dedicated to delivering exceptional service, and it’s incredibly rewarding to know we met your expectations.
Thank you once again for choosing us, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Warm regards,
The MAISON de SABRÉ Team
Hello Kitty wallet and key chain
I purchased the Hello Kitty wallet and to my disappointment the gold stamped logo wasn't clearly printed. Parts of the logo was coming off or there was too much gold that bled into the letters. I also purchased a Hello Kitty key chain which also had black ink on the bow. I contacted customer service and Marj the customer service rep promptly responded and offer to replace the items to rectify the issues. I greatly appreciated her help and would definitely come back to purchase leather goods again as they stand by the quality of their craftsmanship.
6 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Brenda,
Thank you so much for sharing your experience with us! We're glad to hear that Marj was able to assist you promptly and provide a solution for the issues with your Hello Kitty wallet and key chain. At MAISON de SABRÉ, we are deeply committed to craftsmanship and ensuring each piece meets our high standards, so your feedback is incredibly valuable to us.
We truly appreciate your understanding and are thrilled to have the opportunity to make things right. We look forward to welcoming you back for more MAISON de SABRÉ pieces in the future!
Best Regards,
The MAISON de SABRÉ Team
I recently purchased the Hello Kitty…
I recently purchased the Hello Kitty charm collection from Maison de Sabre, and I couldn’t be happier with my choice! The craftsmanship and attention to detail on each charm are impressive, perfectly capturing Hello Kitty’s iconic style with a chic, modern twist. The materials feel high-quality and durable, adding a touch of personality to my bag while also withstanding daily wear. Maison de Sabre has truly created a collectible that’s both stylish and nostalgic for Hello Kitty fans. Can’t wait to see what other designs they come up with!
7 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Fhe,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your Hello Kitty charm collection and that the craftsmanship and design have met your expectations. Capturing Hello Kitty’s iconic style with a modern twist was our goal, and we’re delighted to know it has added both style and durability to your collection.
We can’t wait to bring you more designs that embody the same spirit and quality. Thank you for being a part of the MAISON de SABRÉ family, and we look forward to creating more pieces that you’ll love! 🌟
Best Regards,
The MAISON de SABRÉ Team
Happy
Received prompt help on my order thanks to Ana! I want to recognize her for taking the time to help me quickly and get things addressed for me. I am a happy customer again.
4 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear S W,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the issue with the fit of your phone case and the inconvenience it has caused you. At MAISON de SABRÉ, we take great care to ensure our products meet the highest standards of quality and functionality, so it's disappointing to hear that this particular item did not meet your expectations.
Please rest assured that our Sling Phone Case is designed to fit each device securely, and we apologize if this was not your experience. Our customer service team will be reaching out to you within the next 24 hours to assist you directly and find a resolution.
Thank you once again for your feedback, and for giving us the opportunity to make things right.
Warm regards,
The MAISON de SABRÉ Team
Exceptional Quality Items
I have bought several items from Maison de Sabre. All are of impeccable quality. However, the iphone 14 pro case didn't quite fit my phone. The company was kind enough to issue a refund.
23 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear S,
We’re truly sorry to hear about your experience and any inconvenience this may have caused. You reached out during an exceptionally busy period, and we are working diligently to respond to every inquiry as quickly as possible. We sincerely appreciate your patience and understanding during this time.
Please rest assured that our Customer Service team will be in touch within the next 24 hours to help resolve this issue to your satisfaction. We are committed to ensuring that your MAISON de SABRÉ experience reflects the quality and care that we strive for in all of our products.
Thank you for bringing this to our attention, and we look forward to assisting you.
Warm regards,
The MAISON de SABRÉ Team
Five stars!
So helpful and responsive. Resolved my issue quickly and with professionalism.
4 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Annie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to assist you swiftly and professionally. It’s always our aim to provide a seamless and supportive experience, and your kind words truly mean a lot to us.
If there’s ever anything more we can help with, don’t hesitate to reach out. We’re here for you!
Warm regards,
The MAISON de SABRÉ Team
Great products and very helpful…
Great products and very helpful customer service
3 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Icee,
Thank you so much for your kind words! We're delighted to hear that you’re pleased with our products and service. Your satisfaction is incredibly important to us, and we're thrilled to have been able to provide a positive experience. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
The MAISON de SABRÉ Team
My experience started out a little…
My experience started out a little rocky, but I appreciate the work Carmela did to make it right.
I originally ordered an AirPod bag charm in early June. The item was not shipped especially fast. Once the item arrived in the US it was quickly dispatched for delivery. The item was never delivered. USPS said that I’d moved and not left a forwarding address. That’s not correct, still live at the same address!
I reached out to customer service to see what options I had as my item was not delivered. Carmela responded to my email and informed me that the charm would be sent to me once the package arrived back to Australia from the US.
I monitored my email for a new tracking number. Months went by. I reached back out to Carmela to inquire. The item never reached them. Carmela expedited me a new charm which I received within the week. I wanted to make sure Carmela receives the recognition she deserves. I appreciate her working with me to resolve this situation.
1 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Molly,
Thank you so much for sharing your experience with us and for giving us the opportunity to make it right. We’re truly grateful for your patience and understanding throughout this process.
It’s wonderful to hear that Carmela could assist you and ensure your charm finally found its way to you. We’ll be sure to pass along your kind words to her – she’ll be thrilled to know her efforts are appreciated. Your feedback inspires us to continue delivering exceptional service, and we look forward to serving you even better in the future.
Thank you again for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Non-existent customer service
This company has absolutely no customer service. No phone number. Online chat on their site is always "offline." No response to emails. Do not purchase from them.
***********
This company just replies with form feedback (see below) and form email responses, and does not actually attempt to resolve issues with customers. Part of their form response is to offer a $20 store credit, which is more of a marketing ploy than a real resolution. If I actually hear from a human being from this company, I will update my review.
30 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Kat,
Thank you for reaching out, and we deeply apologize for any frustration caused by the delay in our response. This is certainly not reflective of the high standard of service we aim to provide.
You’ve reached us during an exceptionally busy period, and we are working diligently to respond to each inquiry as quickly as possible. We appreciate your patience and understanding during this time.
Our customer service team will be in touch with you within the next 24 hours to assist with any concerns you may have.
Thank you for giving us the opportunity to make this right.
Warm regards,
The MAISON de SABRÉ Team
qood quality but overpriced
the iphone leather case quality is very good and protects the phone very well, but i got the nude color and after 10 days, it had dirt all over from holding the phone (logically as it's a very clear color) but the thing is i tried every way to clean it but nothing removes the dirt, no amount of soap, alcohol, sanitizer, wet wipes, leather cleaner, nothing at all and now i cannot use it coz it looks so dirty from fringerprints, this is a substancial inconvenient noting that the iphone cases are quite expensive.
And by the way they mentioned in their reply that their customer care team will be in touch with me within the next 24 hours to provide personalized support and ensure they address my concerns but they never did!
29 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Moor,
Thank you for taking the time to share your thoughts with us. We’re pleased to hear that you value the quality and protective design of our iPhone leather case. However, we’re truly sorry to learn about the inconvenience you experienced with maintaining the light-colored leather.
At MAISON de SABRÉ, we carefully select premium materials to create pieces that embody elegance and functionality. Our lighter shades, like the Saharan Nude, are crafted for a refined aesthetic, though they may require a bit of extra care to preserve their pristine look over time.
Our customer care team will be in touch with you within the next 24 hours to provide personalized support and ensure we address your concerns to your satisfaction. Thank you once again for being a valued part of the MAISON de SABRÉ community.
Warm regards,
The MAISON de SABRÉ Team
the bags are good and made of pure…
the bags are good and made of pure leather. every design is exquisitely made to fit the modern woman
2 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Richard,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the craftsmanship and design of our bags. At MAISON de SABRÉ, we take pride in creating pieces that showcase quality and complement the modern lifestyle. Your kind words mean the world to us, and we're excited to continue delivering products you can enjoy for years to come!
Best regards,
The MAISON de SABRÉ Team
Good quality
18 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi MO,
Thank you so much for your wonderful feedback! We're thrilled to hear you’re enjoying the quality of your purchase. At MAISON de SABRÉ, we take great pride in crafting premium products, and it means the world to us that it resonates with you.
We look forward to serving you again soon!
Best regards,
The MAISON de SABRÉ Team
I’m a fan ever since and never regret…
I’m a fan ever since and never regret my purchase at all! The products are really great specially their cases! Cannot wait to have more!
27 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Sandee,
Thank you so much for your wonderful feedback and for being a loyal fan of MAISON de SABRÉ! We're thrilled to hear how much you love our products, especially the cases. Your support means the world to us, and we can’t wait for you to add more of our pieces to your collection! Stay tuned for exciting new releases – we know you’ll love what’s coming next!
Warm regards,
The MAISON de SABRÉ Team
Cheaply made wallet and poor customer service
Purchased a zipped wallet that costs over $100. Received it 10 days after placing the order shipped from Australia. Extremely poor craftsmanship. The snap enclosure of the coin pocket was placed too high making large opening gaps when coin pocket flap was snapped closed. My coins fall right out of the pocket. The credit card slots are also very fragile that I cannot put any credit cards in them as the slots were too tight. Contacted customer service who managed to keep asking for pictures and videos. Then proceeded to disappeared. Only replied back after I sent an inquiry email saying they have to really look into this issue as if I was making these things up.
24 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Srivilai,
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you’ve experienced with your purchase. At MAISON de SABRÉ, we hold ourselves to the highest standards of quality and craftsmanship, so we understand how disappointing it must have been for you to encounter these issues with your zipped wallet.
Our warranty policy ensures that every customer receives a product that reflects the quality and durability we’re proud to stand behind. We request pictures and videos to thoroughly assess any concerns and provide the most accurate and fair resolution. This process allows us to evaluate each case with the attention it deserves.
Please be assured that our Customer Service team will reach out to you within the next 24 hours to resolve this matter swiftly. We are committed to making things right and appreciate your patience throughout this process.
Once again, we apologize for any frustration caused, and we truly appreciate your support.
Best regards,
The MAISON de SABRÉ Team
amazing customer service!!
amazing customer service!!! keep it up ⭐️
24 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Kim,
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience with our customer service. Your support truly means the world to us, and we'll continue striving to provide nothing but the best. ⭐️ We look forward to serving you again soon!
Warm regards,
The MAISON de SABRÉ Team
Perfect service
I absolutely love how their products have such a personal touch! Their response time was lightning fast, and my order was processed in no time at all. Plus, their customer service is top-notch!
21 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Twinkle,
Thank you so much for your kind words! We're thrilled to hear that you love the personal touch we put into our products. It’s wonderful to know that our quick response time and customer service left a positive impression on you—your satisfaction is our top priority! We look forward to creating more beautiful pieces for you in the future.
Warm regards,
The MAISON de SABRÉ Team
GREAT CUSTOMER SERVICE
I had an unexpected problem last time but thankfully it was resolved as on as possible.
Great Customer Service.
24 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Loraine,
Thank you so much for your kind review! We’re thrilled to hear that despite the unexpected issue, everything was resolved to your satisfaction. At MAISON de SABRÉ, we strive to provide seamless experiences for all our customers, and your feedback reminds us of the importance of delivering on that promise.
We truly appreciate your understanding and continued support. Should you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Warm regards,
MAISON de SABRÉ Team
If I Could Give 0 Stars, I Would
I recently had an incredibly FRUSTRATING experience with MAISON de SABRÉ regarding the return of a laptop bag.
It’s been over a month since I returned a laptop bag to MAISON de SABRÉ (delivered to their warehouse on 24 September 2024), and I still haven’t received my store credit refund. Despite their strict return policy—only offering store credit, not full refunds—the process has been excessively slow, with no updates or resolution.
I initially communicated with their customer service representative, Carmela, who was responsive at first. However, after several weeks and multiple follow-ups, my recent emails have gone unanswered, and I’m left with no update on the status of my refund. The entire process has been excessively long, especially given the very limited return options they provide.
For a brand that prides itself on premium products, I expected a much smoother and more efficient return process. This experience has left me disappointed and reconsidering future purchases from this company.
I would advise potential buyers to be wary of their return policies and customer service responsiveness.
24 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Stevanie,
Thank you so much for sharing your feedback, and we deeply apologize for the delay in responding to your emails. We understand how frustrating this has been for you, especially when waiting for your store credit to be issued.
We've recently experienced an incredibly high influx of emails and inquiries due to the launch of our Hello Kitty collection, which has impacted our response times. However, this is by no means an excuse, and we sincerely apologize for the delay in processing your return and credits.
At MAISON de SABRÉ, we take pride in our products and strive to ensure that our customers are supported throughout their experience with us. Our return policy is designed to offer store credit to allow flexibility for future purchases, and we always aim to make this process as smooth as possible. We regret that this has not been your experience, and we want to make it right.
Please rest assured that our Client Services team will reach out to you within the next 24 hours to resolve this matter promptly. Your satisfaction is our priority, and we’re committed to ensuring that you receive the credit you’re owed as soon as possible.
Thank you for your patience, and we appreciate your understanding during this busy time.
Best regards,
MAISON de SABRÉ Team
Resposta da MAISON de SABRÉ
Dear Tin,
Thank you for your feedback! We're thrilled to hear that you love your new flap bag. It's always wonderful to know when our products bring such joy to our customers. If you ever need anything else, don't hesitate to reach out. Enjoy styling your MAISON de SABRÉ bag! ❤️
Best regards,
The MAISON de SABRÉ Team
Never Again
I originally bought a few bag charms from
Nordstrom and loved them. For more purchase options, I decided to buy straight from Maison de Sabre. Big mistake (which will NEVER make again). Let’s start with the fact that their shipping timeline is a bold faced lie. Expect 3-4 weeks. It took them almost a week to tell me one of the items I ordered was out of stock (although it continued to be available to order on their website for another week). When I asked for a refund rather than a store credit for the out of stock item…I was badgered into ordering something I didn’t want—their tactics stop just shy of almost refusing to refund your money. I regret giving into the pressure. But, lesson learned. I will not shop with this company ever again and will never recommend them. I will only be burned one.
29 de agosto de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Venetia,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about the inconvenience you faced with your recent order, especially regarding the out-of-stock item and the delay in delivery. I completely understand how frustrating this must have been for you, and I apologize for the negative experience.
While our customer service team worked to provide alternative resolutions, including a replacement that was processed upon your request, I regret that the process took longer than expected. Please know that MAISON de SABRÉ strives to maintain high standards, and delays like these do not reflect our usual practice. We understand how disappointing it is when expectations aren’t met, and we take full responsibility for ensuring that your experience will be more seamless moving forward.
Although MAISON de SABRÉ is not responsible for delays caused by local couriers, we are working diligently with our partners to minimize such occurrences.
Once again, I apologize for the inconvenience and frustration you’ve encountered. We appreciate your feedback and hope to regain your trust.
Best regards,
The MAISON de SABRÉ Team
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