Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
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I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
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What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scum
Have ordered the green one December 6. Till today did not receive my case. After a week got an email that the item is out of stock asking me to order something else or get a "store credit"
Get lost with your store credit and send me my mony back
Its now almost two weeks and I'm still waiting.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear klant,
We sincerely apologize for the delay and the inconvenience caused by the out-of-stock item in your order. At MAISON de SABRÉ, we pride ourselves on delivering an exceptional experience, and we’re truly disappointed that this was not the case for you.
While we strive to maintain accurate stock quantities to meet demand, occasional discrepancies can occur, especially during peak periods. Please rest assured that this does not reflect the standards we set for ourselves.
Our customer service team will contact you within the next 24 hours to resolve this for you promptly, whether it be a refund or alternative solution. We greatly appreciate your patience and understanding as we work to make this right.
Thank you for sharing your feedback.
Warm regards,
The MAISON de SABRÉ Team
Delivery time and availability.
The 3 weeks ago on 23/11/2024 made order for 3 items for birthday my wife. After two weeks I send few emails regarding my delivery time. Typical answer - we extremely busy. Today I received email regarding one items currently out of stock (no understand why you waiting for 3 weeks) and pls choose other colour. Very disappoint Customer service very bad.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Alex,
Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused by the delay and availability of your order. Due to exceptionally high demand during this busy period, we’ve encountered some unexpected stock shortages, and we’re truly sorry that this has impacted your experience.
At MAISON de SABRÉ, we pride ourselves on delivering exceptional customer service, and we regret that we did not meet your expectations this time. Please rest assured, our customer service team will be in touch with you within the next 24 hours to assist further and resolve this matter promptly.
We greatly appreciate your patience and understanding as we work to make this right.
Warm regards,
The MAISON de SABRÉ Team
Very responsive
Very responsive, courteous, and helpful customer service!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Mika,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team made such a positive impression on you. At Maison de Sabré, we believe in creating exceptional experiences for our customers, and your feedback truly inspires us to continue delivering the best service possible. We look forward to welcoming you back soon!
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
Excellent customer service. Had a small issue and they attended to my request immediately. The quality of their products is incredible and attention to detail is impressive.
11 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Christiane,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service and that you’re impressed with the quality of our products. Your feedback truly means the world to us, and we’re thrilled to know we could assist you promptly.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Great customer service
Great customer service, prompt response when I had an issue (my fault). The products are great quality, fast dispatch and excellent communication at every point of the order and delivery process. I’ll definitely order more items from this company. I get so many compliments on my sling phone case!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi surfersP,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service and are enjoying your sling phone case. Your kind words about the quality of our products and communication mean so much to us.
We’re looking forward to serving you again and continuing to bring you more pieces you’ll love.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
I had a teeny problem
I had a teeny problem, about which I complained. Company was on to it immediately, had a positive experience detailing the glitch, and it was ironed out within 48hr. I have had no problems with any of my other orders, so it's nice to know that when something does go wrong, it's sorted immediately.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Keryn,
Thank you so much for your kind feedback! We’re delighted to hear that your issue was resolved quickly and that your experience with us has been positive. It’s always our priority to ensure everything runs smoothly, and we’re here to assist whenever needed.
We truly appreciate your continued trust in MAISON de SABRÉ!
Warm regards,
The MAISON de SABRÉ Team
Lovely customer service
I needed help with my order and received fantastic, prompt assistance.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Julie,
Thank you so much for your kind feedback! We’re thrilled to hear you had a fantastic experience with our customer service team. Providing prompt and helpful assistance is always our top priority.
If there’s anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Marj went above and beyond to assist me…
Marj went above and beyond to assist me resolve the issue with my order. Marj was professional and went above and beyond to assist me.
10 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Ana,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Marj went above and beyond to assist you and resolve your issue.
Providing exceptional service is our priority, and it’s wonderful to know that Marj’s professionalism made a difference for you.
Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Resposta da MAISON de SABRÉ
Dear Van,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re loving your product. Your satisfaction means the world to us.
If there’s anything more we can do for you, don’t hesitate to let us know!
Warm regards,
The MAISON de SABRÉ Team
Resposta da MAISON de SABRÉ
Dear Aaron Paul,
Thank you so much for your kind words! We’re thrilled to hear that you found our service accommodating. Your satisfaction is our top priority, and it means the world to us to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Disappointed with colour but resolution was excellent
I purchased a green emerald product and felt the colour was different in real life. However I was helped with fabulous customer service and I am happy with the resolution. The quality was excellent even if the colour was not what I expected.
29 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Taniya,
Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our customer service and are thrilled to know you were happy with the resolution provided.
While we're sorry the color wasn't exactly what you had envisioned, we're delighted to hear you were impressed with the quality of the product. Your satisfaction is incredibly important to us, and we're always here to help should you need anything further.
Thank you again for choosing MAISON de SABRÉ!
Warm regards,
The MAISON de SABRÉ Team
Not the right material for phone cases
The quality of the phone case is poor. Leather cases look beautiful but they clearly failed to test how soft leather would hold up after use. After putting it in my pant pocket, it already started marking up. A few months in and case is completely worn through. Wish I could upload photos
Please find more durable leather for your cases. Waste of $40
1 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Sally,
Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for any inconvenience caused by your recent purchase. At MAISON de SABRÉ, we take great pride in the quality and design of our products, which are crafted with premium materials to provide both style and functionality.
We deeply regret that this did not meet your expectations. To help us better understand and improve client experiences, we kindly ask you to share more details about your purchase, such as your order number and the specific product. This will allow us to look into this matter further for you.
You are welcome to email us at contact@maisondesabre.com, and we’ll ensure your concerns are addressed promptly.
Once again, we truly appreciate your feedback and apologize for any inconvenience. Thank you for allowing us to make things right. We look forward to hearing from you soon.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
Excellent customer service. Very understanding of the situation.
26 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Zach,
Thank you so much for your kind feedback! We’re delighted to hear that you found our customer service to be understanding and supportive. Providing an exceptional experience is always our priority, and your appreciation truly means the world to us. Please don’t hesitate to reach out if there’s anything else we can assist you with! 🌟
Best Regards,
The MAISON de SABRÉ Team
I got my dad the Travel Uniform Jacket…
I got my dad the Travel Uniform Jacket and he loved it. It was the perfect fit and very light. The hardware and leather details really elevated the piece and now my mum wants one too, hopefully they make it in black next.
23 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear GM,
Thank you so much for your kind words and feedback! We're thrilled to hear that your dad loved the Travel Uniform Jacket – it's wonderful to know it was the perfect fit and met your expectations. The thoughtful details, including the hardware and leather, truly make it a standout piece. We'll also pass along your suggestion about a black version to our design team.
Thank you for choosing MAISON de SABRÉ to gift something so special. Please don’t hesitate to reach out if there’s anything we can assist with!
Best Regards,
The MAISON de SABRÉ Team
Great service
I had a voucher that expired last year as I didn’t get to use it and I emailed Maison De Sabre and Carmela was more than happy to reinstate the voucher. I have just purchased a backpack that I had my eyes on for some time so really happy. Thank you
21 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Angela,
Thank you for sharing your wonderful feedback, Angela!
We're thrilled to hear that Carmela was able to help reinstate your voucher and that you’ve finally added the backpack you’ve been eyeing to your collection. Your happiness means the world to us, and we’re so grateful for your continued support of MAISON de SABRÉ.
If there’s anything else we can assist you with, we’re always here for you!
Best Regards,
The MAISON de SABRÉ Team
Excellent quality and great customer…
Excellent quality and great customer service and responsiveness
21 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Rebecca,
Thank you for your wonderful feedback! We’re delighted to hear that you’re impressed with the quality of our products and the responsiveness of our customer service. It’s always our goal to deliver excellence in every aspect of your experience with MAISON de SABRÉ. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best Regards,
The MAISON de SABRÉ Team
Iphone 15 pro max case
I am from New Jersey USA, and I recently purchased iphone case and couldn’t be more impressed with the entire experience! From start to finish, the customer support was exceptional—quick, helpful, and genuinely dedicated to resolving any questions I had. Special thanks to Carmela!
As for the product itself, the quality is great. The case feels luxurious and well-crafted. Thank you Maison de Sabre, keep making such great and useful products!!!
Best,
Shirina
20 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Shirina,
Thank you so much for sharing your wonderful feedback with us! We’re thrilled to hear that you had such a positive experience, and we’re especially grateful for your kind words about our customer support team and Carmela’s assistance.
We’re also delighted to hear that you love your iPhone case and that it exceeded your expectations. Hearing that our products bring joy to our customers is always our greatest reward.
Thank you once again for your support and for choosing MAISON de SABRÉ. We look forward to continuing to provide you with beautifully crafted products and exceptional service.
Warm regards,
The MAISON de SABRÉ Team
Customer-centric
I really like the conduct I received throughout my experience. It was easy to get in contact, and service is fast and friendly. On one occasion I sought help (from the lovely Carmela) post-receiving my order, and got the best imaginable assistance and resolution. The product is obviously gorgeous, but what impressed me the most is their respectful and customer-centric service. 👍🏼 From Hened
19 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Hannah,
Thank you so much for taking the time to share your wonderful feedback! 🌟 We’re delighted that you enjoyed your experience with us and that our team could provide you with the best assistance and resolution.
Your kind words about our service and product truly mean the world to us. Ensuring a respectful and customer-centric experience is at the heart of everything we do, and it’s so rewarding to know we’ve met your expectations.
Please don't hesitate to reach out if there’s anything else we can do for you.
Warm regards,
MAISON de SABRÉ Team
Very bad customer service
First of all make sure you know you want an item before you purchase. This company doesn't allow refunds. You can exchange only if it's not monogramed. You must pay for return shipping overseas, plus they charge a return fee. If you buy an item that goes on sale even before you receive your item they will not honor that sale. Very bad customer service!
16 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Audrey,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused.
To clarify, as per our policy, we currently do not offer price matching. That said, we understand your concerns and are committed to assisting you further. Our customer service team will be in touch with you within 24 hours to address and resolve this matter.
We truly value your input and are here to ensure you feel supported. Thank you for your patience as we work to make things right.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I love this brand! Their products are all beautifully made and their customer service is excellent.
14 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Midori,
Thank you so much for your kind words and for sharing your feedback! We’re delighted to hear that you love our brand and appreciate the quality of our products and customer service. Your support means the world to us, and we look forward to serving you again soon!
Warm regards,
The MAISON de SABRÉ Team
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