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Veja o que dizem as avaliações
Ich wollte ein Kleid retournieren, weil eine Naht an einem neuen Kleid gerissen ist und habe Maison Hotel mehrfach angeschrieben und nie eine Antwort erhalten. Schade!
A empresa respondeu
I have never bought fashion items online before; this was my first time, and I chose Maison Hotel—it turned out to be a great decision! I am super happy.
A empresa respondeu
Very nice designs and pretty fabrics but, considering the price, I was surprised at the poor quality of the fabric, the poor craftsmanship and completely wrong sizing. Both shirts I bought were way to... Ver mais
A empresa respondeu
3,5
Bom
134 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
La marca me gusta muchísimo
La marca me gusta muchísimo! La ropa sienta muy bien! Cuando la uso todo el mundo me pregunta qué marca estoy usando :)
La recomiendo mucho. Sobre todo los pantalones!!!!
28 de outubro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Nani! Nos alegra muchísimo saber que te encanta la marca y que nuestras prendas te sientan tan bien — y qué ilusión que te pregunten por ellas.
Gracias por la recomendación!
Mucho Love&Laugh <3
— El equipo de Maison Hotel
--------------------------------
Thank you so much for your message, Nani! We’re really happy to hear that you love the brand and that our pieces fit you so well — and how lovely that people ask about them.
Thank you for the recommendation!
Always with Love&Laugh <3
— The Maison Hotel Team
Maravilloso
El pedido llegó muy rápido y bien empaquetado. La calidad del abrigo de terciopelo, es impresionante . Me encanta el diseño porque lo puedo usar para un día arreglado y para mi día a día.
Sin duda muy recomendable
28 de outubro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Muchas gracias por tu comentario, Carmen! Nos alegra muchísimo saber que tu pedido llegó rápido y que la calidad y el diseño del abrigo te encantaron. Es genial saber que lo estás disfrutando tanto en días especiales como en el día a día.
Agradecemos mucho tu recomendación y esperamos verte de nuevo por aquí pronto.
Mucho Love&Laugh <3
— El equipo de Maison Hotel
-----------------------------------
Thank you so much for your message, Carmen! We’re really happy to hear that your order arrived quickly and that you’re impressed with the velvet coat — both in quality and design. It’s wonderful to know you’re enjoying it for special occasions as well as everyday wear.
We truly appreciate your recommendation and hope to see you again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Buena experiencia en tienda
Buena experiencia en tienda. Encontré lo que quería y fui bien asesorado por las dependientas.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Muchas gracias por compartir tu experiencia, Ángel! Nos alegra saber que encontraste lo que buscabas y que nuestro equipo en tienda pudo ayudarte bien. Comentarios así nos animan a seguir ofreciendo el mejor servicio posible.
Mucho Love&Laugh <3
— El equipo de Maison Hotel
----------------------------
Thank you so much for sharing your experience, Angel! We’re really happy to hear that you found what you were looking for and that our store team was able to assist you well. Feedback like yours truly encourages us.
Always with Love&Laugh <3
— The Maison Hotel Team
Rubbish! Both clothes and service. Rip off!
Clothes clearly come in from China, the coat I ordered had no label or tag, it arrived in a torn plastic mail bag, the quality is dreadful. I want to return and they are arguing (send pics etc) trying to offer me a small refund and keep the coat rather than an expensive return which I would have to pay for….I should have checked the reviews. Do not touch with a barge pole. I will take the minor refund and put the coat in the charity bag. Lesson learned.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you for sharing your feedback Carol. We’re truly sorry to hear about your experience — it’s far from the standard we want to offer, and we understand how frustrating this must have been for you.
We’d also like to clarify that our garments are not produced in China. All our pieces are made between India, Spain and Italy, in workshops selected for their craftsmanship. The situation you describe definitely doesn’t reflect how our items should arrive, and we’d really appreciate the chance to review what happened.
If you’re open to it, please send your order number to info@maisonh.com
so we can look into this properly and offer the right solution. We never want anyone to feel stuck with a product they’re unhappy with.
Thank you again for bringing this to our attention — your message helps us improve.
Always with Love&Laugh <3
— The Maison Hotel Team
If I could give 0 stars I would
If I could give 0 stars I would. The quality is worse than what you’d expect from a very cheap shop. Ordered 2 pairs of boots and had to send countless emails In order to return them. Then keep getting offered partial refunds, why wouldn’t you want a partial refund when you don’t want the items cause they don’t fit and the quality is terrible!! Will never purchase from here again.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience — it’s far from what we want for our customers, and we understand how frustrating this must have felt.
We also want to clarify that it is not necessary to send emails in order to make a return. Our return process can be completed directly by following the steps in the “Returns & Exchanges” section of our website (https://www.maisonh.com/pages/returns-and-exchanges), without needing to contact us first. We’re sorry if this wasn’t clear at the time.
Additionally, we have not been able to locate any order that matches the details in your review. If you could please share your order number, we’d be happy to look into your case properly and ensure everything is resolved correctly. You can always reach us at info@maisonh.com
Thank you again — your feedback truly helps us improve.
Always with Love&Laugh <3
— The Maison Hotel Team
BEWARE !
The gilet I ordered arrived 6 weeks after ordering it is far too small for a UK XL
I wish to exchange for a larger size I have sent emails to their support team and no response
BE WARE !!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you for sharing your feedback David. We’re really sorry to hear about your experience with the delivery time and sizing — that’s not the feeling we want to create.
Regarding the delay, it’s very likely that the item you ordered was a pre-order, which can extend the shipping time by several weeks. As for the emails, our customer service team always replies, so we kindly ask you to check your spam folder, as messages sometimes end up there by mistake.
If you could share your order number or the email used for the purchase, we’d be happy to look into your case immediately and assist you with the exchange for the correct size. You can always contact us at info@maisonh.com
Thank you again for bringing this to our attention.
Always with Love&Laugh <3
— The Maison Hotel Team
Beautiful clothing but terrible…
Beautiful clothing but terrible customer service in their Madrid store. Both times I went in I was left with a bad taste and feeling. Which is a shame because I love their clothes and if it wasn’t for the stuck up and unwelcoming service I would have bought a lot more. Will not be going back. On a positive note.. the website service was fast and well presented on arrival.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Susana, thank you for sharing your experience, and we're truly sorry to hear that your visits to our Madrid store didn't feel as warm and welcoming as they should. That is not at all the experience we want to create. We will take your feedback directly to our store team. We're glad to hear the online experience was positive, and we hope to have the chance to change your impression of us.
Always with Love&Laugh <3
— The Maison Hotel Team
Beautiful, lightweight clothing and great service
The blouses and dresses from MAISON Hotel are so comfortable to wear, soft light fabrics with beautiful prints. Easy to pair with jeans, or perfect as a dress for the beach, city strolls, or a party. Very versatile and wearable across seasons. The collection is not huge, which makes it nicely curated and easy to browse. The website works well, and returns are processed quickly if needed. Very happy overall!
27 de julho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you so much for your wonderful review, Ellis! We’re really happy to hear that our blouses and dresses feel comfortable, light, and easy to wear in different moments and seasons. It also means a lot to know that you find the collection curated, the website easy to navigate, and the return process smooth.
We truly appreciate your feedback and are glad to hear you’re happy overall.
Always with Love&Laugh <3
— The Maison Hotel Team
Looks like old jacket no tag torn pocket
Looks like old jacket no tag torn pocket
18 de julho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Dmk King, thank you for letting us know, and we're truly sorry to hear that the jacket arrived in this condition. This is absolutely not the standard we hold ourselves to. Please contact us at info@maisonh.com with your order number and a photo of the item so we can resolve this for you as quickly as possible.
Always with Love&Laugh <3
— The Maison Hotel Team
Gorgeous clothes delivered quickly with great customer service
I have looked at clothes from this brand for maybe two years and always thought they look so beautiful. They aren’t cheap and the fact they ship from abroad means there’s a minimum order value that always made me hesitant. Say I didn’t like them would a refund take ages would there be costs to return etc.
I recently bit the bullet and ordered a top and dress. The top was ready to ship but the dress was a pre order so would take time. I got in touch and they split the order up so the top could leave early. It arrived really promptly and the quality was gorgeous. You get what you pay for and I can see me wearing it over and over for years, beautiful.
The dress was due to come by the end of July I got an email a couple of days ago to say it had dispatched. Again it arrived so quickly and it’s a knock out. Couldn’t be happier and I’m now confident that a purchase with them is not a hassle and the clothes are lovely.
Really nice customer service from Alicia who arranged to ship my first item separately. Thank you!
27 de junho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you so much for taking the time to share your experience, Helen! We’re really happy to hear that everything went smoothly, from splitting your order to the fast deliveries — and even happier to know that both pieces feel right in quality and spirit. It means a lot that you now feel confident ordering with us after following the brand for so long.
We’ll make sure to pass your kind words on to our Customer Service team members — they’ll be delighted.
Thank you again for your trust. We hope you enjoy your pieces for many years.
Always with Love&Laugh <3
— The Maison Hotel Team
It’s a lovely dress in theory
It’s a lovely dress in theory - in practice the design around the bust is terrible, with the cups being big enough to fit maybe a size A despite the dress being a large and the size guide allowing for up to 99cm bust. The returns policy is also shocking - 15 euros to return something from the UK. I won’t be a repeat customer.
24 de junho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Katie, thank you for your feedback, and we're sorry to hear that the fit didn't work for you — we understand how frustrating that is.
Our design team puts great care into the fitting process, and comments like yours help us stay attentive and keep improving.
If you'd like us to look into your case, please don't hesitate to reach out at info@maisonh.com with your order number.
Always with Love&Laugh <3
— The Maison Hotel Team
Love the clothes and very easy and…
Love the clothes and very easy and honest returns. Refunded the amount as soon as I asked for a returns slip. Would highly recommend - great value and quality.
16 de junho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you so much for sharing your experience, Dee! We’re really happy to hear that you love the clothes and that the return process felt easy and straightforward. It means a lot to know the quality and value meet your expectations. We truly appreciate the recommendation and hope to see you again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Poor quality clothing
Poor quality clothing, returned a top which had buttons falling off upon arrival and disappointed with the sizing. £12 postage to return and I’ve been waiting almost a week for a refund and keep getting strange emails from the company about them not having my bank details so they can’t issue me a refund until I provide them (which I have done three times!) very frustrating. I was considering buying more but I certainly won’t bother now nor would I recommend buying anything from this site. Items I kept have threads coming out and buttons that look lose.
10 de junho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Lara, thank you for sharing your experience, and we're truly sorry for the frustration this has caused. What you describe regarding the quality is not the standard we hold ourselves to, and we genuinely regret it. Regarding the refund process, it is very important to us that all refunds are properly handled — we'd like to look into your case personally to make sure everything gets resolved as quickly as possible. Please reach out to us at info@maisonh.com with your order number and we will take it from there.
Always with Love&Laugh <3
— The Maison Hotel Team
J’ai passé une commande le 7 juin et…
J’ai passé une commande le 7 juin et payée.
Mais depuis aucune nouvelle ni confirmation ni avis d’expédition
On ne peut pas les joindre au téléphone et mes mails restent sans réponse.
7 de junho de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Chère Jackie, merci de nous avoir contactés, et nous sommes vraiment désolés pour cette expérience. Notre équipe répond toujours aux emails, il est donc possible que nos réponses soient arrivées dans votre dossier spam — pourriez-vous le vérifier et nous écrire à info@maisonh.com avec votre numéro de commande ? Nous ferons un suivi personnalisé pour que tout soit résolu le plus rapidement possible.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
-----------------------------------
Dear Jackie, thank you for reaching out, and we're truly sorry for this experience. Our team always responds to emails, so it's possible our replies ended up in your spam folder — could you please check and write to us at info@maisonh.com with your order number? We will follow up personally to make sure everything is resolved as quickly as possible.
Always with Love&Laugh <3
— The Maison Hotel Team
The photos are gorgeous I ordered a…
The photos are gorgeous I ordered a blouse… it was about £80 .. thin cheap fabric washed once looks like a rag stitching coming apart. Threw in bin.
12 de março de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Sophy, thank you for your feedback, and we're truly sorry to hear this. What you describe is absolutely not the standard we hold ourselves to — we put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible. We would have really liked the opportunity to look into your case and find a solution. If you ever wish to share more details, please don't hesitate to reach out at info@maisonh.com with your order number.
Always with Love&Laugh <3
— The Maison Hotel Team
Wunderbar
Sehr schöne Stoffe und Design, angenehm zu tragen, ich finde die Kleider preislich völlig okay und die Stoffe so schön wie man es heute selten findet, gute Kommunikation beim Versand und schneller Versand, ich bestelle wieder!!!
19 de abril de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Vielen Dank für Ihre schöne Rückmeldung, Christina! Es freut uns sehr zu hören, dass Ihnen die Stoffe, das Design und der Tragekomfort so gut gefallen haben. Auch dass der Versand schnell und die Kommunikation klar war, bedeutet uns viel. Wir freuen uns schon darauf, Sie bald wieder bei uns zu begrüßen.
Always with Love&Laugh <3
— Das Maison Hotel Team
------------------------------
Thank you so much for your lovely review, Christina! We’re really happy to hear that you’re enjoying the fabrics, the designs, and the comfort of the pieces — and that the delivery and communication went smoothly. We look forward to welcoming you back again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Boho Heaven
I ordered a blouse towards the end last week and it arrived today! So fast, considering yesterday (Monday) was a bank holiday here. The blouse is gorgeous! Beautiful colours and so unique. I love it. I have another item on pre-order which also looks stunning and should have by early April. I am ogling the waistcoats on a daily basis :D These are one of a kind pieces of clothing. So boho and so cool. I'll be ordering more. Thanks a mill :)
18 de março de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you so much for your wonderful message, Mary! We’re really happy to hear that your blouse arrived so quickly and that you’re loving the colours and uniqueness of the piece. It’s also great to know your experience concerning the pre-order — and we love that the waistcoats have caught your eye. Feedback like yours truly makes our day. We look forward to sending you more pieces you’ll enjoy.
Always with Love&Laugh <3
— The Maison Hotel Team
Poor quality dress costing £150, then had £13 deducted for return postage
Bought a dress for almost £150, what arrived was poor, cheap quality. When I went to send back they deducted £13 for return postage (!), I was then required to print off 3 copies of the invoice for customs and needed to buy the required clear wallet to attach those invoices to the outside of the package. Not good, won’t be buying from them again.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Sophy, thank you for your feedback, and we're truly sorry to hear this. What you describe is absolutely not the standard we hold ourselves to — we put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible. We would have really liked the opportunity to look into your case and find a solution. If you ever wish to share more details, please don't hesitate to reach out at info@maisonh.com with your order number.
Always with Love&Laugh <3
— The Maison Hotel Team
Got the belt that I ordered in time and…
Got the belt that I ordered in time and in good shape. I don’t know what the quality of the clothes is, neither have I had anything to do with their customer service. So can’t give any review on that but as far as I have experienced everything went well.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Hotel
Thank you for sharing your experience, Leah! We’re glad to hear that your belt arrived on time and in perfect condition. Even if it was a small order, it means a lot to know everything went smoothly on your side. If you ever decide to explore our clothing or need assistance, we’ll be here.
Always with Love&Laugh <3
— The Maison Hotel Team
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