Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
A empresa respondeu
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
A empresa respondeu
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contato
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I didn’t receive my pack
8 de abril de 2026
Resposta da MALLET
Hello Benjamin,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your order number and the details of what you think was missing from the order and we will try our best to resolve the issue for you.
Wishing you a lovely rest of the day,
Mallet
Look really smart and trendy fit…
Look really smart and trendy fit perfectly as always from Mallet
6 de abril de 2026
Resposta da MALLET
Hi Dave,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Beautiful shoes, poor customer experience
Beautiful shoes, seem high quality but the customer experience is terrible. Ordered a pair of union navy. Ordered size 11 which is my size. It didn't fit so I had to send it back as they run small, no size measurements on the website to properly measure. The website asked me for 4 pictures with the product when submitting the return... Not sure why, given there's nothing wrong with them. I messaged them using the chat, no reply in a few days. Then I was asked to pay for the return which I found strange given that there are no measurements on the website. I paid, the return says that DPD is coming to collect at the address. I get the return, I need to actually go and drop them to a DPD location after I paid £10 in delivery fees (delivery and return). I was planning to buy another pair on top of the one with size problems but I will steer clear due to the poor customer experience. I do not recommend.
22 de abril de 2026
Avaliação não solicitada
Resposta da MALLET
Hello Georgian,
Thank you for your review and I am sorry to hear the footwear was not suitable for you.
For review purposes, we can see you contacted us on live chat on Wednesday at 7.04am. An hour later at 8.04am the team replied to you but with regret, we never heard from back from you. We will try again to make contact with you.
With regards to our sizing, we have not changed the specifications but some styles may come up slightly bigger or smaller depending on the design. If the shoe was sent correctly as per your order but does not fit, this will be a chargeable return. Our portal is set to ask for images but it does not ask for 4 images? One is sufficient.
Unfortunately, we do not offer collections for returns so please can you kindly provide the confirmation where it states that DPD will collect from you?
In the meantime, we will pass your comments onto the production team.
Have a lovely rest of the day!
Mallet
Resposta da MALLET
Hello Mr Feely,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello James,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I had to return these shoes due to not…
I had to return these shoes due to not fitting. Firstly had to ask for permission to return and send in photos of shoes. I received refund over a week later minus a fee for returning them. Would never use again!!
3 de abril de 2026
Resposta da MALLET
Hello Liesa
Thank you for your review, and I am sorry to hear the footwear was not suitable for you.
Unfortunately, the portal will ask for images before it lets you continue. We can see that you selected 'does not fit' and proceeded with the payment for the DPD label. As per our terms & conditions, our returns are not free for correctly supplied goods.
If you experienced any issues with our portal or product, our team is always available to help and support you. However, we couldn’t find any record of you reaching out to them. That said, they have now contacted you directly to assist further.
In the meantime, we will pass your comments onto the production team.
Have a lovely rest of the day!
Mallet
Trainers are always spot on
Trainers are always spot on , sizes aren’t 100% true to size tho I’m and 11 had to send back and get a 12 but apart from that service was quick and easy
13 de abril de 2026
Resposta da MALLET
Hello Gavin,
Thank you for taking the time to provide us with your valuable feedback. We will pass it to our Production team.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Kelly,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
FIRST CLASS⭐️⭐️⭐️⭐️⭐️⭐️
Mallet is amazing. Never any problem with delivery always on time the shoes are amazing. I must have six pairs of mallets they’re so comfortable.
29 de março de 2026
Resposta da MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
6 pairs! We would love to see your collection.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I had an amazing lady from customer…
I had an amazing lady from customer service when there was an issue retrieving my parcel from the post office she assured me it was there and it was!! They had missed it!! She was so lovely and made me feel a lot calmer when I was panicking!
25 de março de 2026
Resposta da MALLET
Hello Lauren,
Thank you for taking the time to provide us with your valuable feedback. This will certainly pass this onto to the Customer Services lady. We are glad to hear the shop located your parcel as can appreciate this must have been a stressful time for you.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Easy to order and a great product
3 de abril de 2026
Resposta da MALLET
Hello Steve,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Paid for trainers ...still no trainers
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer they are meant to take to dpd drop off centre ) , 7 hrs later I return to no trainers .... .. .they sent a photo of it in my door step , which mallet have viewed.........but it requires a mandatory investigation, I still have no trainers , just buy in store , not worth the ag, plus ankles collapse
3 de abril de 2026
Resposta da MALLET
Hello Mark,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We have carefully reviewed the communication between you and our team and are satisfied that the matter has been handled appropriately so far. However, as this involves a courier dispute, there is a required process that must be followed, which can unfortunately take some time to resolve.
We completely understand your concerns and appreciate your patience. Please be assured that our team is continuing to work on this and will do everything possible to reach a resolution as quickly as we can.
Thank you for your understanding.
Mallet
Resposta da MALLET
Hello Mr Henry,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Angela,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Great communication and updates…
Great communication and updates regarding items bought. Goods arrived in very good condition. Pleased with my purchase.
3 de abril de 2026
Resposta da MALLET
Hello Melissa,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I like so much the quality of the shoes
2 de abril de 2026
Resposta da MALLET
Hello Amalia,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Bought for my son
Bought for my son, very nice trainer, really nice looking trainers and great quality, easy transaction.
2 de abril de 2026
Resposta da MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Mr Jarvis,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Order came really quickly and they were…
Order came really quickly and they were amazing!
28 de março de 2026
Resposta da MALLET
Hello Natalie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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