Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Ver mais
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Veja o que dizem as avaliações
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
A empresa respondeu
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
A empresa respondeu
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contato
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da MALLET
Hello Nathaniel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Will
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We can see you are liaising with the team via live chat regarding this, and they are waiting for an update from the help desk. From looking at the tracking, I can now see the delivery has been rescheduled for tomorrow.
The team will be back in touch soon.
Have a good day!
Mallet
Stunning trainers
Stunning trainers, packaged beautifully, super comfy, arrived swiftly.
29 de janeiro de 2026
Resposta da MALLET
Hello Marian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Still not received and can’t pick up…
Still not received and can’t pick up from anywhere because it’s on your settings
30 de janeiro de 2026
Resposta da MALLET
Hello Pete,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have two choices for shipping: home delivery (pin code) or pick up shop (QR code).
For home delivery, which is what you selected when you placed the order, we use DPD tracked secure pin code service. You will find this information on both your order confirmation and on our website: https://mallet.com/pages/online-returns-and-deliveries
The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Had to contact Mallet due to my…
Had to contact Mallet due to my trainers being returned after a mix up. Customer service we excellent
28 de janeiro de 2026
Resposta da MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear what happened, but are pleased to hear the team gave you excellent service. We will certainly pass this onto them.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Quick & easy
Arrived really quick (i am in the IOM so that is saying something), well packaged, trainers even had plastic around them plus the other protective layers.
Would use again!
26 de janeiro de 2026
Resposta da MALLET
Hello Alan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Mick,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Very poor service
Not happy with the surface still waiting for someone to collect my shoes and exchange them for the right size.
Add having to pay £4.99 foreign exchange on a different size when it should be free, how ridiculous is that.
So now I just want a full refund.
14 de janeiro de 2026
Resposta da MALLET
Hello Marlon,
Thank you for your review and I am sorry to hear the footwear is not suitable for you. I can see you have raised a return but please note you need to drop the package off yourself, we do not offer a collection service. You have 14 days from the date you raise the return to do this.
As the goods have been correctly supplied, our returns are not free. You will find all this information on our website under returns: https://mallet.com/pages/returns
If you need any assistance on this matter, please email team@mallet.com with your order number and reason for contact and the team will be happy to assist.
Have a lovely day!
Mallet
Stylish but uncomfortable at first
Updating because initially I put three stars because it rubs the back of your foot. After wearing for a week I can admit these are great boots. Stylish and comfy really happy. Didn’t feel good not updating so here I am!
25 de janeiro de 2026
Resposta da MALLET
Hello Mikaela,
Thank you for your review, and I am sorry to hear the footwear is not suitable for you.
Like with all new shoes, they do need to be ‘worn in’ before they become truly comfortable, so hopefully very soon they will not rub and become soft and easy to wear.
The Rosemary boots are a popular style, so you have chosen well.
Have a lovely rest of your day!
Mallet
Edit: Thank you so much for taking the time to update us and we are so pleased they are now super comfy! Enjoy your new purchase.
Great quality shoes accompanied with brilliant customer service …
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacement shoes within 4 days. Excellent affordable luxury with First class customer service. Highly recommend and I will be shopping with you again soon.
18 de janeiro de 2026
Resposta da MALLET
Hello Louise,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
They couldn’t deliver my item to the…
They couldn’t deliver my item to the concierge because he didn’t have the code. I didn’t know the code is necessary!
They took the item back and didn’t refund the delivery fee.
Disappointing. No item I ordered from different similar stores require delivery codes and they didn’t give notice beforehand.
25 de janeiro de 2026
Resposta da MALLET
Hello Peri,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. You will find this information on both your order confirmation and on our website: https://mallet.com/pages/online-returns-and-deliveries
The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The code has to be given to the driver to complete the delivery.
If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs, as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Amazing trainers
24 de janeiro de 2026
Resposta da MALLET
Hello Steven,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Better than the photos
Better than the photos, soo smart and go with my wedding suit perfectly!
15 de janeiro de 2026
Resposta da MALLET
Hello Brandon,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
We hope the wedding goes really well.
Mallet
Mallett Trainers
Easy to order of website
Delivered fast
Trainers came well wrapped with shoe bags to put them in when not wearing and an extra pair of laces, little things matter.
Trainers are really well made
This is my first pair of mallet shoes, will definitely be having more.
21 de janeiro de 2026
Resposta da MALLET
Hello Shelly,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
DPD delivery was poor
DPD ! Rather than redeliver they returned my parcel. I’ve not been refunded my carriage costs and this has happened on two separate occasions. To make matters worse I can’t use the discount code to re order…. Poor
20 de janeiro de 2026
Resposta da MALLET
Hello William,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I can see you have been discussing this with the team who is investigating this with DPD and are waiting for an update. As soon as we hear back from the courier regarding the issue of the delivery, we will be in touch via email.
In addition, we did provide you with a special discount code for you to use but as we explained the new code also had a expiry date.
Have a lovely rest of your day!
Mallet
The best
The most importante experience with the product and the shopping online from México.
19 de janeiro de 2026
Resposta da MALLET
Hello Marcelino,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great offers at great prices
16 de janeiro de 2026
Resposta da MALLET
Hello Michael,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Stephen,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Always fantastic product love every…
Always fantastic product love every pair I have
16 de janeiro de 2026
Resposta da MALLET
Hello Scott,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Another pair of lovely trainers,look…
Another pair of lovely trainers,look fantastic & very comfy👌
16 de janeiro de 2026
Resposta da MALLET
Hello Julia,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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