Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Ver mais
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Veja o que dizem as avaliações
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
A empresa respondeu
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
A empresa respondeu
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contato
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
These are brilliant quality shoes
These are brilliant quality shoes. My family love them. Good customer service
12 de janeiro de 2026
Resposta da MALLET
Hello Lorraine,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
The delivery was a nightmare
The delivery was a nightmare. DpD keep saying they can't deliver as no ones at the address yet my mum has waited on on all 3 occasions. Still havent had my parcel so its not a bad review for mallett just think they should change courier
15 de janeiro de 2026
Resposta da MALLET
Hello Cathy,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I can see you have been in touch with the team who have responded this morning. They look forward to hearing from you so they can proceed with this investigation.
DPD are one of the most trusted couriers in the UK and we find them very reliable. We use their secure pin code service which is the safest way to ensure the parcel reaches our customer.
Thank you again for taking your time for your review.
Have a lovely rest of your day!
Mallet
Resposta da MALLET
Hello Ms Golding,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Be careful of their refund process!
I ordered a pair of Size 8 trainers and when they arrived I tried them on but they were a small size 8 and did not fit me.
I returned them to Mallet who refused to process the refund as they said there were clear signs of wear on the soles. I strongly disagreed with this as they were only worn to try them on in my house! There was most definitely no “wear”on the soles.
I found the tone of the customer service representative to be patronising and I will never use this company again!
Mallet replied to this review strongly implying that I have lied and that the shoes have been worn outside when I 100% know they were not! I am disgusted by this company and their extremely poor customer service.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da MALLET
Hello Jennifer,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
When our warehouse receives a return, they always carry out a full inspection to ensure they are still in the same unworn/unused condition that they were sold in. If we find any signs of wear or damage, images will be sent to the team to discuss with the customer.
We can see the return was rejected as there were clear signs of wear (not just tried on indoors on clean flooring to see if the product fits). Therefore as per our terms and conditions, we are within our rights to reject any returns that do not meet our criteria.
We apologise that you felt the department was patronising when they followed this up on email. This was certainly not their intention. We have reviewed the email thread and are satisfied with the communication.
The goods have now been returned to you at our expense.
Wishing you a lovely rest of the day!
Mallet
Edit: We have again reviewed the email thread, and the team did not state that the shoes have been 'worn outside'? They simply advised that the shoes are not in the same unworn/brand-new condition they were dispatched in.
Great customer service was able to help…
Great customer service was able to help me with my return and
6 de janeiro de 2026
Resposta da MALLET
Hello Sabbir,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Ordered items 10 days ago still not…
Ordered items 10 days ago still not received
One delivery attempt and nothing since
No contact from mallet or delivery company
11 de janeiro de 2026
Resposta da MALLET
Hello Nick,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
I can see DPD did attempt delivery on both the 13th & 14th January.
Have a lovely rest of your day!
Mallet
absolutley love my new mallet trainers
5 de janeiro de 2026
Resposta da MALLET
Hello Michelle,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Fantastic product
Third purchase of trainers, as always fantastic quality. Stands out from the rest. Received within 2 days, excellent service.
You won't be disappointed.
11 de janeiro de 2026
Resposta da MALLET
Hello Sharon,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Progress,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Top quality item comes with a fab…
Top quality item comes with a fab customer service
9 de janeiro de 2026
Resposta da MALLET
Hello Janita,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Fast delivery,
Fast delivery,
This is the 4th pair I have brought for my husband. Quality is out standing. Very stylish .
2 de janeiro de 2026
Resposta da MALLET
Hello Dawn,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
I give it a 10 💥 because these shoes…
I give it a 10 💥 because these shoes add charm, they are really cool
2 de janeiro de 2026
Resposta da MALLET
Hello,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Michael
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
My order was cancelled due to…
My order was cancelled due to apparently there was 2 right shoes in the box, and was the very last "pair" in stock
8 de janeiro de 2026
Resposta da MALLET
Hello James,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We check all our orders before we leave the warehouse to ensure that we send you the best example of our product that we can. Unfortunately, when the last item available does not pass our quality control then we have to cancel the order. We apologise for the disappointment that this causes.
We wish you a lovely rest of the day,
Mallet
I like the quality of the products
I like the quality of the products, as well as the improvement in their refinement and aesthetics.
8 de janeiro de 2026
Resposta da MALLET
Hello Ohouot,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Unfortunately ordered the incorrect…
Unfortunately ordered the incorrect trainers, I returned them to Mallet via DPD, Mallet very quickly verified the return and issued me a credit the following day.
I have two pairs of Mallet trainers, although they are a little more expensive than run of the mill trainers, they are very comfortable and hard wearing, customer care is excellent.
7 de janeiro de 2026
Resposta da MALLET
Hello Leslie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Garment not received due too non…
Garment not received due too non delivery and NO effort to correct the situation, currently waiting for a refund because there is NO option to replace the missing article.
7 de janeiro de 2026
Resposta da MALLET
Hello David
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened. I can see you are discussing this with the team who are investigating this with the help desk and DPD as the GPS location from the driver does not look right. Unfortunately, as the failed delivery was not rescheduled by you, the parcel has been relabelled and returned to us for a refund as we are not able to reship any returns. The team will be back via email as soon as they receive updates regarding the investigation.
Have a lovely rest of your day!
Mallet!
Resposta da MALLET
Hello Gordon,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello David,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Amazing quality
They arrived quickly and the packed well and I was pleasantly surprised with the things included in the box with the trainers and the quality is spot on
7 de janeiro de 2026
Resposta da MALLET
Hello Sarah
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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