Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Ver mais
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Veja o que dizem as avaliações
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
A empresa respondeu
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
A empresa respondeu
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contato
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Resposta da MALLET
Thank you Nick, for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hi Zack,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
I still haven't received my parcel DPD…
I still haven't received my parcel DPD Keep saying they have tried delivering it yet they haven't as I was at my kitchen window at 9.15am and they said they tried at 9.31 am they never knocked my door,so I am still waiting for my trainers
29 de dezembro de 2025
Resposta da MALLET
Thank you Angela for taking the time to provide us with your feedback and we are saddened to hear what has happened.
All the delivery information is sent to the customer so they can track the parcel throughout its journey and reschedule this should the delivery fail.
Unfortunately I can see the parcel is on its way back to us as the both deliveries have been unsuccessful. If you wish to discuss this further, please reach out to the team on team@mallet.com and we will do our best to assist you.
Have a lovely rest of your day!
Mallet
Both parcels were delivered back and…
Both parcels were delivered back and did not arrive
Very disappointed
29 de dezembro de 2025
Resposta da MALLET
Hi Karen,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
DPD are a joke
DPD are a joke, tried to deliver and would not wait 1 minute on the pin number. Now when I check progress of parcel it is being returned to Mallet without any attempt to deliver back to me.
25 de dezembro de 2025
Resposta da MALLET
Hi David,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
We are looking into your particular situation, where the driver did not wait for the pin code, and we will talk to you more about this on the email thread with our customer service team.
Have a lovely rest of your day!
Mallet
Resposta da MALLET
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Nicole for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Top trainers and service from a top…
Top trainers and service from a top company.
28 de dezembro de 2025
Resposta da MALLET
Thank you Peter for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Recently brought to different items…
Recently brought two different items off mallet.. quality products Popham white and a black sweat.. love the attention to detail including the packaging they both came in
27 de dezembro de 2025
Resposta da MALLET
Thank you Glyn for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great design and excellent material
Great design and excellent material. Love it.
26 de dezembro de 2025
Resposta da MALLET
Hi Olakunle,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Shoes arrived really quick and hassle…
Shoes arrived really quick and hassle free. Great product well done keep doing what you do best.
26 de dezembro de 2025
Resposta da MALLET
Hi Ian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great quality fast delivery
26 de dezembro de 2025
Resposta da MALLET
Thank you Victoria for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Always top quality materials used on…
Always top quality materials used on trainers and shoes. I've brought about 6 items and have always been impressed with the workmanship and quality.
26 de dezembro de 2025
Resposta da MALLET
Thank you Micahel for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Absolutely shocking customer service
Absolutely shocking customer service - Purchased boots in which worn at the back within 28 days although only worn handful of times - sent numerous pics videos to evidence this to be keep being told the pictures are not clear enough - think they think that every person has a professional camera to take pictures. anyway this went on for ever with out any result to not get resolved - DO NOT PURCHASE FROM THIS COMPANY
2 de janeiro de 2026
Avaliação não solicitada
Resposta da MALLET
Thank you Joanne for taking the time to provide us with your feedback and we are saddened to hear what has happened.
As the team explained to you via email, videos are no good for this type of issue. The images you sent were not clear, and therefore, we were not able to help you until better ones were provided. I can see that we have now raised the return for you, but as a goodwill gesture, as the defect has not yet been deemed a manufacturing fault. Please post the goods back within 14 days using the free label we provided.
I am very sorry for the inconvenience we have caused you, but there is a protocol for faulty items which we all have to adhere too.
Wishing you a lovely rest of the day!
Mallet
Class as always
26 de dezembro de 2025
Resposta da MALLET
Thank you Lee for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great deal and how quality the product…
Great deal and how quality the product is and great service.
25 de dezembro de 2025
Resposta da MALLET
Thank you Mr Williamson for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Ive now had 4 pairs of mallets and…
Ive now had 4 pairs of mallets and gonna give a review as I think I've wore them in every occasion or every time that other people who buy them will so I hope this helps.
Mallets are for the birthday party, wedding, meal night or a night where you would think about wearing shoes.
They're not for a day out walking or for instance a day out in London where there's alot of walking involved.
When I got my 2nd pair of mallets I tried to use the first pair as a day to day trainer but after about 2 weeks the sole literally starting to come away from the shoe and I could put my hand straight through between shoe and sole.
Really I feel the money I've spent on mallets I haven't got my moneys worth oht of them as if I bought a pair or Nike, adidas or new balance they would last alot longer with everyday use.
That said and done I do like em alot and they are one of the smartest looking trainer on the market and if ya wanna look taller walking into a night club party or wherever your attending then these are the trainers for you
30 de dezembro de 2025
Avaliação não solicitada
Resposta da MALLET
Hi Aaron,
Thank you for taking the time to provide us with your feedback. We love that you clearly love the look of our trainers. However, we are saddened to hear what has happened. Please reach out to the team on team@mallet.com with your order number and images of the footwear and we will try our best to give you some advice on what to do.
Wishing you a lovely rest of the day,
Mallet
Love,Love,Love my new trainers
Love,Love,Love my new trainers!
The whole service from ordering to the presentation box was amazing.
7 de dezembro de 2025
Resposta da MALLET
Hi Michael,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
The shoes ordered took 5 days to arrive…
The shoes ordered took 5 days to arrive and were to small
their sizes are not right they wont cover any return postage
they also make it very hard to return item with no customer service information on website
24 de dezembro de 2025
Avaliação não solicitada
Resposta da MALLET
Thank you Steve for your review and I am sorry to hear the footwear was not suitable for you.
For review purposes, we did advertise on our website that during peak, orders can take up to 5 working days to be dispatched. Once shipped, they are on a next working day delivery.
All information is on our T&CS on our website with how to reach out to us (email, live chat, social media).
With regards to our sizing, we have not changed the specifications but some styles may come up slightly bigger or smaller depending on the design. In the meantime, we will pass your comments onto the production team.
I can see you have been in touch with the team via email who confirmed what you ordered is what was received. Unfortunately, as we do not pay for returns for correctly supplied goods (again this is on our T&C's), you will need to raise a return on our portal and follow the instructions on how to pay for the DPD label.
If you have any more questions, the team will happily assist you.
Have a lovely rest of the day!
Mallet
best buy ever
4 de junho de 2025
Resposta da MALLET
Thank you Jac for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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